From £32 per hour
We offer a full range of services for all ages, please contact the office for more information
Alcedo Care Southport has a Review Score of 9.7 (9.676) out of 10, based on 17 reviews in the last 2 years. Over all time Alcedo Care Southport has 51 reviews.
Review from Charlotte L (Mother of Client) published on 18 March 2025
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Overall Experience
1.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you for your review. However, your claims are incorrect, misleading, and defamatory. Our Southport branch has over 65 years of combined experience, and our team's professionalism is well-documented. All your previous allegations were investigated and found unsubstantiated by ourselves and third parties. The communication breakdown was from your end, despite our repeated efforts to contact you, your behaviour during interactions was hostile and aggressive. Our policies and procedures are readily accessible, as you are fully aware, having received and reviewed these documents in the past. We maintain accurate client records and cannot falsify care documentation. Despite our efforts to support your child's transition into adulthood, you resisted their independence and withheld care provision. We champion inclusivity and independence and did not condone your negative characterisation of your child. Due to your obstruction of the care plan, we served notice on your service.
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Review from Diane B (Wife of Client) published on 5 February 2025
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Overall Experience
5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you for your kind feedback. We truly appreciate you taking the time to share your experience. It means a great deal to the team to hear that they are able to make a positive impact and provide exceptional care for you and your husband. Your appreciation will be shared with everyone involved. Thank you once again for taking the time to review our service.
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Review from Joanne G (Daughter of Client) published on 16 January 2025
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Overall Experience
4.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Many thanks for taking the time to review and share such a thoughtful review Joanne. It's truly a privilege to support your mum and it's wonderful to hear that the care provided by our team has given you confidence and peace of mind. We are committed to delivering compassionate and high-quality support, and we're thrilled to know that our efforts are making a positive difference for your mum and your family. We will be sure to share your feedback with your Mum's care team.
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Review from Catherine J (Daughter of Client) published on 23 October 2024
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Overall Experience
5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you so much for your heartfelt review. It truly means the world to us to hear how much our care and support have meant to you and your father. We understand how important it is to stay informed when you're not nearby, and we're so pleased that our detailed reports and ongoing communication have provided you with reassurance. It's wonderful to hear that you had the opportunity to see our team in action and that your father has built such strong bonds with his carers. We know he can be a bit tricky at times, but we are grateful for the trust he has placed in us. His well-being is always our priority, and it's incredibly rewarding to know that our care has made a difference. Your kind words and recommendation mean so much to the whole Alcedo Southport team. We are committed to providing compassionate, person-centered care, and feedback like yours reaffirms why we do what we do. Thank you again for taking the time to share your experience.
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Review from L W (Daughter of Client) published on 23 August 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you so very much for taking the time to write a review of our service. We are so pleased to hear you are very happy with all of the care your mother is receiving, and the additional support the carers offer to you also. Our care team work extremely hard to promote and encourage respect and dignity to our clients. Our carers will always ensure a clients home is left to a high standard ensuring our client can live comfortably and safe. It is fantastic to hear positive feedback and we will be sure to pass this onto your mum's care team.
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Review from Deanna F (Client) published on 29 May 2024
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you for taking the time to review our service. We are thrilled to hear that you are more than happy with the service we are providing, and we will be sure to pass your feedback on to your care team.
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Review from Julie L (Wife of Client) published on 29 May 2024
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Many thanks for taking the time to review our service, Julie. We're thrilled to hear that you and your husband are more than pleased with the service we are providing. Our carers are dedicated to providing compassionate and person-centred care at all times and it is wonderful to know their efforts are making a difference to you both. I will ensure your comments are shared with your husband's care team.
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Review from Helen B (Daughter of Client) published on 14 May 2024
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4.0 out of 5
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Review from Pamela P (Grandmother of Client) published on 27 February 2024
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5.0 out of 5
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Review from L N (Wife of Client) published on 8 February 2024
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5.0 out of 5
Reply from Lucy Deighton, Registered Manager at Alcedo Care Southport
Thank you for taking the time to review our service. We are delighted to hear your positive comments and we will be sure to pass all feedback over to your dedicated care team.
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Review from Christine M (Daughter of Client) published on 16 August 2023
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you for taking the time to review our service Christine. Your feedback is very important to us and your comments are a great reflection of the positive work our carers do within our local community. We will be sure to pass all your feedback to your Mum's care team.
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Review from P C (Sister of Client) published on 16 August 2023
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you very much for taking the time to review our service. We really do pride ourselves on being able to support our client's independence to ensure they are able to stay within their own home. We are thrilled to hear your fantastic feedback and we will ensure your comments are shared with your sister's care team.
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Review from Clare M (Daughter of Client) published on 15 August 2023
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5.0 out of 5
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Review from D M (Client) published on 24 May 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Thank you so much for taking the time to review our service. We are exceptionally thrilled to hear all your positive feedback. We will be sure to pass on all of your fantastic feedback to your dedicated care team.
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Review from L N (Wife of Client) published on 19 April 2023
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Firstly, many thanks for taking the time to review our service. All feedback we receive is greatly appreciated. We will be sure to pass all your feedback over to your dedicated team of professionals.
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Review from J B (Wife of Client) published on 19 April 2023
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Firstly, many thanks for taking the time to review our service. All feedback we receive is greatly appreciated. We will be sure to pass all your feedback over to your dedicated team of professionals.
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Review from Kate R (Guardian of Client) published on 13 April 2023
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Hi Kate, many thanks for taking the time to review our service. We will be sure to pass all of your fantastic comments back to your daughter's care team.
Thank you again!
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Review from M P (Mother of Client) published on 24 February 2023
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1.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
We provided you with live-in care services as requested which was discussed upon your initial telephone enquiry, in the assessment process with you and your daughter and at the meet and greet session.
As well as the above, our live-in care services are set out in our contract. Our carer provided the care that was required for your daughter which involved personal care, nutrition, hydration and assisting with toileting and was available in your home upon your daughter's request for any assistance she required. The management team have tried to contact you numerous times by phone and email to resolve any issues however you have stated ‘you didn’t want to speak to anyone’.
Here at Alcedo Care we are always flexible and offer support to all our valued clients. We take onboard feedback (both positive and negative) to ensure that any issues are resolved in the most effective way whilst improving our service, we are sorry you feel we didn’t deliver the service that was ultimately agreed.
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Review from Elaine M (Daughter of Client) published on 10 February 2023
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5.0 out of 5
Reply from Lucy Deighton, Operations Manager at Alcedo Care Southport
Your mother was an exceptional lady and I know the carers adored her. Thank you for your exceptionally kind words Elaine and we will be sure to share your feedback with your Mum's care team. Our thoughts and love are with you and your family.
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Review from K R (Husband of Client) published on 17 June 2022
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5.0 out of 5
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The Review Score of 9.7 (9.676) out of 10 for Alcedo Care Southport is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.676 for Alcedo Care Southport is calculated as follows: ( (86 Excellents x 5) + (10 Goods x 4) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 102 Ratings = 4.676
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alcedo Care Southport is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Nov 2018
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Job Title: Operations Manager
Joined: 2017
My name is Lucy Deighton and I am proud to be the Operations Manager for Alcedo Care Southport/Preston/North Liverpool & Sefton/South Liverpool and Live-in Care England & Wales. I have over 10 years of experience in the health and social care sector, starting as a home carer. My healthcare career started off in college, studying for a Health and Social Diploma and working for a local home care agency within Southport. Once I completed my diploma, I then studied at the University of Central Lancashire where I successfully graduated from university with a health and social degree. Whilst I was studying, I worked within a local care home and worked up to become a Deputy Manager. I enjoyed this role however after 2 years, I decided I wanted to move back to home care services and further my knowledge. I was a care coordinator for a local homecare provider within the Southport area, coordinating a team of 50+ staff members and over 2000 hours of care a week. Whilst co-ordinating I studied further and I successfully passed my QCF Level 5 NVQ in Leadership Management for Health and Social care for adults and children. Following my achievement, I wanted to put all my new knowledge into practice and am fortunately now the Operations Manager of Alcedo Care Southport/Preston/North Liverpool & Sefton / South Liverpool and Live-in Care England & Wales.
Throughout my career, I have always challenged myself to find ways to support and enable those in my care provision to receive the best possible care and support, by working with all multi-disciplinary healthcare teams and of course, my team of staff by ensuring they are well trained, organised, and professional. My role is to ensure all clients’ needs are met every day to the highest possible level.
My role is to ensure operational efficiency and drive the growth of the business while ensuring all clients’ needs are met every day to the highest possible level.
Job Title: Area Manager
Joined: 2023
Hi! My name is Laura Harrison and I am the Area Manager for Alcedo Care at the Southport Branch. I come from Liverpool and have spent a large amount of my working life in the Fitness and Security industry. After deciding I wanted to take a step away from the security sector, I decided to try my hand within the Care Industry.
After a long discussion, I could not have been more pleased to become a part of the Alcedo family!
It was very clear that Alcedo stood out from the rest and now I will be completing my Level 5 to aid my progression in my new career! I cannot wait to gain more knowledge and experience within the Care Industry and see where it leads!
Job Title: Care Assessor
Joined: 2018
Hi, my name is Clint, I joined Alcedo Care due to the lockdown. I have spent most of my life working in hospitality, from managing Hotels to restaurants, so this was a big change for me coming into the healthcare industry, but I have really enjoyed the challenges and new opportunities this has given me and I wish I had made this transition sooner.
I have worked with Alcedo Care for around 3 years now and I have gained a wealth of experience whilst I have been here. I have been lucky to progress throughout various roles learning more as I go.
I have completed my NVQ Level 2 in care, Train The Trainer course and I am currently working towards my NVQ Level 4. I love to learn how the body works and enjoy learning new techniques and skills to aid my progression within my career.
Job Title: Care Assessor
Joined: 2020
My name is Hayley and I have worked in the care industry for 11 years. I started my career as a Care Assistant in a local nursing home. I was looking after many clients with end-stage dementia and it was in this home that I learnt a lot of my core care skills that I still use today. I completed my NVQ Level 3 in health and social care there as I had the desire to progress within the industry and advance my skills to be able to deliver the best service possible and support to get people the best care available to them.
Over the next few years, I worked my way up starting as a support worker with people with learning disabilities, developing to a Senior Carer and then became Deputy Manager of a nursing home. I joined Alcedo Care in 2020 and completed my Level 5 NVQ in Leadership and Management. Due to life commitments, I now work part-time as a Care Assessor so I can spend more time watching my beautiful daughter grow and learn.
I have always enjoyed working in care as I love to interact and communicate with the clients, I want to ensure that their health and welfare are supported and that they have a higher quality of living.
Job Title: Care Coordinator
Joined: 2024
My name is Ellie and I am a Care Coordinator at Alcedo Care Southport. My role involves allocating our care workers to our clients, working with our staff’s availability, level of experience and specialist skills, and aligning them to our client’s needs.
Job Title: Field Care Supervisor
Joined: 2023
Hi, my name is Emma and I am a Field Care Supervisor at Alcedo Care Southport. My role includes carrying out spot-checks and supervisions with carers, making sure they are providing the high standards of care we strive for. I support the development and well-being of carers, making sure they are happy in their work and our clients are happy with the care delivered.
Job Title: Head Of Live In Care
Joined: 2022
Hi, my name is Claire, and I am head of live-in care for Alcedo Care England & Wales. I have worked in the care sector for over twenty years, in several different settings, including care homes, care in the community and hospital settings. I started as a carer, then was promoted to a senior carer, before becoming a care coordinator. I then went on to become a Registered Manager for a domiciliary care company. I have a QCF Level 5 in Leadership within Social Care and Young People's Services. I chose to work in the care sector because I am a very caring person and felt I had a lot to give to vulnerable people, less fortunate than myself. I chose to work for Alcedo Care for its professional structure and excellent reputation, coupled with the fact that Alcedo Care is a family-run business with excellent vision and values.
In my spare time, I enjoy walking and going to the gym. I also enjoy travelling and going to concerts and festivals.
Job Title: Recruiter
Joined: 2024
My name is Neve and I am the recruiter for Alcedo Care Southport.
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