Radfield Home Care Liverpool North, Sefton & Ormskirk

Dave is Director of Radfield Home Care Liverpool North. Dave has worked for Shell for over 15 years, involved in a number of global projects, working with interesting people all over the world.

It is Dave’s belief that being able to interact with individuals from all walks of life is an integral part of being successful in the Home Care sector and he has brought all of these skills to his business.

Dave has first-hand home care experience, as sadly over recent years he has seen both his parents struggle with Dementia and the challenges this brings to family and loved ones. As the family journey continued, Dave’s inspiration for his business has been driven by his struggle to find high quality, person-centred home care for his parents.

Denys joined Radfield Home Care Liverpool North in 2019 and has brought with him a wealth of experience in the care sector.

He has worked in home care since 2007 in various roles from project management to multi-site management. And, has also seen the benefits of working for both small and large home care businesses over the years. During this time Denys has had a range of career highlights from improving the care service, developing individuals and teams, and growing a business.

Denys explains, “Supporting people to live independently is highly rewarding, and as a manager, it also means you can influence the way the services are developed. In a world of technology, you see the great benefits; of raising the standards of both care and the service we offer. Helping people to live at home independently is at the core of what we do, and there is no better feeling in supporting our clients to achieve this.”

We would like to introduce you to Yasmin Choudhury, care coordinator for Radfield Home Care Liverpool North. Yasmin is responsible for the creation and management of the rotas for clients and carers, liaising with clients, families and professionals to manage care needs and staff deployment and supporting the registered manager with the safe running of the office.

We would like to introduce you to Pauline Morris, care coordinator for Radfield Home Care Liverpool North. Pauline is responsible for the creation and management of the rotas for clients and carers, liaising with clients, families and professionals to manage care needs and staff deployment and supporting the registered manager with the safe running of the office.

We would like to introduce you to Louise, our Recruitment and Compliance Officer for Radfield Home Care Liverpool North, Sefton & Ormskirk. Louise is responsible for recruiting our team of expert care professionals and ensuring our care teams are set up for success in performing their roles. She also ensures that our carer and client information is compliant with the Care Quality Commission’s regulations.

Louise details her wealth of fantastic experiences:

“I have worked in a number of roles in the past having been in the Royal Air Force for a number of years until I had my daughter. I then worked for a finance company for a couple of years and progressed from Receptionist to a New Business Clerk. I then moved to the Santander Retail Contact Centre, I then moved into the Fraud Contact Centre within the first 12 months and progressed to a Contact Centre Team Leader, managing a team of 15 call handlers, dealing with customer escalations, complaints and making sure the customer journey was smooth. I remained with the bank for 11 years and only left due to redundancy. I wanted a new role which would be more engaging with people and moved to the North West Ambulance as a call handler which I really enjoyed and remained there for 7 months. I then moved to a home care company as a Recruitment Consultant and progressed to a Recruitment Account manager.”

“When I initially joined the home care company I had never worked in the care sector and couldn’t answer questions potential candidates would ask. I completed my care certificate training within the first 8 weeks and delivered home care for some time. This gave me the knowledge and experience to help and reassure potential candidate queries. I enjoy recruitment and getting to speak with a variety of people on a day-to-day basis.”

As a former recruitment consultant, Louise knows exactly how to find the best carers:

“I am aware of the recruitment needs for home care and how to identify good quality care professionals. I’m also familiar with North Liverpool and Sefton having previously recruited for these areas. Working in the community gives me an understanding of what the care professionals in the community go through each day – engaging with lots of different people, from potential candidates to clients and other HCPs. I have care certificate training, previous managerial experience, knowledge of the local areas and an understanding of the recruitment challenges within the care sector.”

We would like to introduce you to Steph, a Field Care Supervisor for Radfield Home Care Liverpool North, Sefton & Ormskirk. Before joining the care sector and Radfield in August 2020, Steph worked as a Beauty and Spa Therapist in various salons and spas around Liverpool. She joined Radfield as a Home Care Assistant and progressed on to be a Field Care Supervisor.

Steph shares her experience so far with her position as a Field Care Supervisor:

"The best part of my role is going out to meet the new clients to complete the assessments and care plans. You really get to know a lot about the person and their life. It is a privilege to be able to write up their bespoke care plans."

Steph's hobbies include going to the gym and swimming, going to music concerts, listening to music and spending time with her 13 year old son Niall.

Lesley is Radfield Home Care Liverpool North, Sefton and Ormskirk’s Business Development Coordinator. Lesley is responsible for raising the profile of our outstanding home care within the local community, including arranging and attending regular events. She updates our social media and champions the key local people and businesses in the community.

Bringing over 14 years of diverse experience in the care sector, Lesley's extensive background has equipped her with a deep understanding and empathy for the needs of older individuals, particularly those living with dementia. Lesley’s dedication to improving the lives of seniors is evident in her passionate approach to supporting those experiencing loneliness and isolation.

Lesley is fervently committed to enriching the lifestyles of older individuals. Her work is driven by a heartfelt belief that age is merely a number, and the quality of one’s life is determined by how it is lived. She strives to create meaningful, engaging experiences for the elderly, ensuring they feel valued and connected.

Lesley’s combination of professional expertise, personal passion, and family background in hospitality make her a valuable asset to Radfield Home Care. Her dedication to improving the lives of seniors is unwavering, and her efforts continue to positively impact those she supports.