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Divine Intervention Home Care Ltd has a Review Score of 9.7 (9.674) out of 10, based on 7 reviews in the last 2 years. Over all time Divine Intervention Home Care Ltd has 7 reviews.
Review from P A (Husband of Client) published on 23 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicky Amoshe, Manager at Divine Intervention Home Care Ltd
Thank you for submitting a review of the service we provided to your wife. We are glad to know how pleased and satisfied you are in relation to our service. It is our policy to provide person-centred and excellent care and support services to individuals we support at all times. We intend to continue with this and even find a way to improve where necessary. Kind regards.
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Review from Gerry R (Husband of Client) published on 2 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Management
Treated with Dignity
Value for Money
Review from Jan W (Sister of Client) published on 5 September 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicky Amoshe, Manager at Divine Intervention Home Care Ltd
Thank you for your great review of our service to your sister. It is indeed our pleasure to be providing support to meet the needs and preferences of your sister, and we will continue to do that as we know how to do it. We are also very happy to know that you and the family are happy with the service we are providing. We will continue to support your sister and other individuals we work with in an excellent and person-centred way. Kind regards
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Value for Money
Review from M S (Daughter of Client) published on 21 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicky Amoshe, Manager at Divine Intervention Home Care Ltd
Thank you for your wonderful review of our service. We are glad that you are happy with the care and support we provided for your mother whilst it lasted; it's indeed our great pleasure! We will continue to provide person-centred and excellent service to all individuals we support. Kind Regards
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Value for Money
Review from S T (Daughter of Client) published on 16 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicky Amoshe, Manager at Divine Intervention Home Care Ltd
Thank you for your kind words about us. We are glad that you were pleased with the care and support we provided for your mother, and it was our pleasure doing that. We will continue to provide person-centred and excellent care and support all the time for all the people we support. Kind Regards.
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Treated with Dignity
Value for Money
Review from P T (Daughter of Client) published on 1 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicky Amoshe, Manager at Divine Intervention Home Care Ltd
It's great to know that our services met the needs and preferences of your mother and that you are happy with us. Thank you for your kind words; we will keep up the high standard of quality service to all the people we support.
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Treated with Dignity
Value for Money
Review from Susan R (Stepdaughter of Client) published on 1 August 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicky Amoshe, Manager at Divine Intervention Home Care Ltd
Thank you for your kind words in your review for us. It was a pleasure meeting the needs and preferences of your stepfather. That has been our culture, and we will continue to provide excellent services.
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Treated with Dignity
Value for Money
The Review Score of 9.7 (9.674) out of 10 for Divine Intervention Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.974 for Divine Intervention Home Care Ltd is calculated as follows: ( (38 Excellents x 5) + (1 Goods x 4) ) ÷ 39 Ratings = 4.974
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Divine Intervention Home Care Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Apr 2020
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