Divine Care Provider Ltd

Unit 5 Park Farm, Kelvedon Road, Inworth, Colchester CO5 9SH
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8.9 13 Reviews
  • Divine Care Provider Ltd, Colchester
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Care Provided by Divine Care Provider Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Divine Care Provider Ltd
  • Person in charge
  • Marie Ellingford (Manager)

Funding & Fees Guide for Divine Care Provider Ltd

  • Prices

  • Our rates are £25.00 per hour. Time 1/2 on Bank Holidays and Double Time Christmas Day
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Divine Care Provider Ltd Reviews (13)

8.9

Divine Care Provider Ltd has a Review Score of 8.9 (8.944) out of 10, based on 3 reviews in the last 2 years. Over all time Divine Care Provider Ltd has 13 reviews.

Overall Experience

  • 11
  • 2
  • 0
  • 0
  • 0

Date Published

13
0
0
3
10

Review from Louise C (Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Divine are a first-class service provider. My care is always carried out in a friendly yet professional manner and I am treated with dignity at all times. My care is carried out in a calm manner and any worries that I have are always listened to and advice given if required. The care I receive is second
to none and I would have no hesitation in recommending them to anyone.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

Hi, thank you so much for your wonderful feedback. It’s always a pleasure to hear from our clients on a positive note.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lawrence F (Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is well-organised and the carers are friendly and efficient. I have never not received a carer when expected. At present, my needs are limited, but I feel that when they increase, the service will be able to cope well.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

Thank you very much for your comments. It is always good to receive a positive review.


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Treated with Dignity

Value for Money

Review from Laura T (Daughter of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and very good care for my mother.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

Thank you very much for your response. It is always good to hear that the family are happy with our service.


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Treated with Dignity

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Review from Christine H (Daughter of Client) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the review.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

Thank you very much for your review. It is always lovely to hear our carers are doing a good job.


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Management

Treated with Dignity

Value for Money

Review from Gillian R (Wife of Client) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have complete confidence in each one of my husband's carers. I know that they come into our home and will do a thorough, first-rate job. Everyone treats him with respect. Their attitude is one of being positive and cheerful.
We have never been let down by any carer in any shape or form.
I would
not hesitate to recommend "Divine Care Provider" to anyone.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

Can I say a very big thank you for your review? We are always praising our carers for their role in our company, but it is always wonderful to receive positive comments from our clients


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Treated with Dignity

Value for Money

Review from Michael C (Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service I receive for my personal needs.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

Thank you very much for your review. We always appreciate having a great response from our Clients/Family.


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Treated with Dignity

Value for Money

Review from Patrick S (Son of Client) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died in mid-August 2020 aged 99. For many years she has relied on the carers' help. At 99 of course she had her grumbles but always managed to resolve them. In my opinion (and I am sure her's) she would not have been looked after better by anyone else. Thank you all.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

We all miss this lovely lady and she always had a great sense of humour. I know the Carers miss her.


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Review from B H (Client) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the team of carers that I have.

Reply from Diane Winestein, Manager at Divine Care Provider Ltd

Thank you very much for your review. It is always good to know we are doing a good job.


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Review from B K (Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the service very good - nothing is too much trouble, all staff are very friendly, helpful and kind. Always approachable. Visits can sometimes be early or late but I accept that's unavoidable because of the nature of the job - delays can happen etc.

Reply from Divine Care Ltd, Manager at Divine Care Provider Ltd

Thank you very much for your review it is always nice to find out we are doing a good job.


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Treated with Dignity

Value for Money

Review from Marjorie S (Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the box marked 'staff' has been selected as 'good', there are 3 carers I regard as 'excellent'. I wish it was allowed to identify them. They not only remember everything concerning my care but also anticipate situations which may arise.
They are indeed a credit to your company.

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Review from J L (Client) assisted by family/friend published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers come in to my mother four times a day and help with washing, dressing, meals, etc, according to the time of day in a friendly and professional way. They have also happily helped out with the occasional purchase of milk etc which is over and above their normal duties for which my mother is
very grateful.

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Treated with Dignity

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Review from Brian B (Son of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is very satisfactory.

Reply from Diane Winestein, Manager at Divine Care Provider Ltd

Thank you very much for your review, we always value your views.


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Management

Treated with Dignity

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Review from P W (Wife of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that come in to see my husband, brighten his day, they are always cheerful and do the best job they can to make sure he is comfortable. They do as much for his mental wellbeing as physical needs. Nothing is too much trouble. The office staff are always helpful.

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Treated with Dignity

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Current Review Score: 8.9 (8.944)

Overview of Review Score

The Review Score of 8.9 (8.944) out of 10 for Divine Care Provider Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Divine Care Provider Ltd is calculated as follows: ( (17 Excellents x 5) + (1 Goods x 4) ) ÷ 18 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Divine Care Provider Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Divine Care Provider Ltd

What Type of Services does Divine Care Provider Ltd offer?

Divine Care Provider Ltd offers Home Care.

How many Carers does Divine Care Provider Ltd employ?

Divine Care Provider Ltd employs 28 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Divine Care Provider Ltd to verify any information. View our terms and conditions. Divine Care Provider Ltd has a Basic Service – more info.