Cornerstone Care

1 Emperor Way, Exeter Business Park, Exeter EX1 3QS
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9.4 53 Reviews
  • Cornerstone Care, Exeter
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Care Provided by Cornerstone Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Cornerstone Domiciliary Care Ltd
  • Person in charge
  • Megan Labib (Manager)
Are you the Owner/Manager of Cornerstone Care? View your Advertising Options

Cornerstone Care Reviews (53)

Total of 53, showing 1-20
9.4

Cornerstone Care has a Review Score of 9.4 (9.357) out of 10, based on 5 reviews in the last 2 years. Over all time Cornerstone Care has 53 reviews.

Overall Experience

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48

Review from V C (Wife of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were always on time, very careful and respectful, kindly and polite. They had all the skills they needed and adapted themselves to the changing needs of their client. They were not patronising and treated my husband with dignity.

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Review from P K (Wife of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely compassionate, reliable carers. Thoroughly professional and friendly towards my husband and put him at ease with the indignities of his condition.
No contact with them or indication of who was coming before their first visit was disappointing however and absolutely no contact or even word
of condolence once he passed away.
Management was not open to flexibility in the patient's best interest when their condition deteriorated, also disappointing.

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Review from P W (Son of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care particularly by the regular carers. Who continue to learn, understand and develop the care needs of the client if or as things change. The management is excellent and ensures everything runs smoothly to the client's requirements.

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Review from U M (Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank you so much Prestige Care has been a big improvement on the previous care agency. I appreciate that they have been so friendly, helpful, thorough and professional throughout.

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Review from B J (Client) assisted by family/friend published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Prestige Healthcare to be very professional, and their timekeeping is excellent. The carer arrives every day on time. It is nice to have the same carer so they build a good rapport and are very patient and supportive. Nothing is too much trouble.

Reply from Susie Lopes, Registered Manager/Managing Director at Cornerstone Care

Thank you kindly for the time to leave us a review!


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Review from Raymond S (Client) assisted by family/friend published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and considerate.
Gentle in management.
Pleasant to talk to.
Keeps me very clean and comfy.

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Review from Thea S (Client) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care has been treated with care and help. It makes me secure and relaxed and safe. They are very friendly and now friends I can rely on. I am 89 and need someone I can trust.

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Review from Gerald M (Son of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a distressing time with Father in hospital. Mum has sight issues and he is main carer. Both carers have been excellent in encouraging Mum to accept the changes to her life at the moment. The time and explanations reassure her.
Thank you.

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Review from Thomas H (Client) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service. I feel my confidence is returning. Great support and overall care. Takes into account my mental health needs which is very important to me. A great help and the feeling of not being a burden is of most importance.

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Review from J C (Client) assisted by family/friend published on 25 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are friendly, helpful and very caring.

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Review from Paul W (Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Healthcare Services Ltd are by far the best Healthcare Company I have used. The company is well managed and the employees are very efficient and well trained. I am at the end of life stage of care needs and all I can say is that every visit from Prestige leaves me feeling in a much better place.
Prestige really care and that is what makes them the best.

Reply from Susie Lopes, Managing Director/Registered Manager at Cornerstone Care

Thank you kindly for your review, this will be passed to the team.


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Review from Adrian A (Son of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that looked after my dad through some difficult times, were brilliant and very professional.
Laughs and jokes along the way kept his cheeky smile in place.
The overall care given was excellent, and nothing was too much trouble.
After a short stay in hospital, he came home for palliative
care, and once again Prestige Healthcare Services stepped up to his needs for the last 3 weeks of his life, passing away on the 8th September 2021. Thanks, guys from all of his family.

Reply from Susie Lopes, Managing Director/Registered Manager at Cornerstone Care

Thank you kindly for your review, this will be passed on to the team


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Review from Sam C (Daughter of Client) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a steep decline in my mother's health after a stay in hospital, she returned home immobile with a requirement of four two-person care visits each day. We struggled for a month to find the right company and I am delighted to say that Prestige fit the bill. Mum is in the final stages of vascular
dementia and all the Prestige carers who attend to her do so with overwhelming kindness, understanding and compassion. They take their time, they reassure and explain what they are doing and what they require Mum to do with patience and affection. The manager and her team are allowing Mum to reach the end of her life at home which is of the utmost importance to my father, my sister and me. Moreover, they give a level of dignity to a stage in Mum's life where that, sadly, is very difficult to achieve. The care team show respect to my father and are excellent in their level of communication with us when, inevitably, concerns or difficulties arise.

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Review from Simon K (Client) published on 20 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Four months ago, I had a major heart failure and broke my hip at the same time. Since coming home, Prestige staff have been helping me to get up, ensure that I was cleaned every day and at the start, I was very dependent on them for these services. As I recovered, I was able to take over the functions
they provide and they gave me the confidence to do so. I am now capable and have the confidence to be able to look after all the needs they provided. Their staff are a delight and extremely good-humored and if I need social care help in the future I will be contacting them.

Reply from Susie Lopes, Managing Director/Registered Manager at Cornerstone Care

Thank you kindly for your review, this will be passed on to the team!


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Review from Vladimir L (Nephew of Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazingly professional and caring team of hard-working carers whose duties were fulfilled with the utmost care for the client. Top professional team of whom I’d gladly recommend to anyone seeking that extra touch this caring company have given both my mother and aunty. Thank you ladies for your warmth,
kindness, gentle caring, you have become like family to us. I’d hope that when my time comes that I’d have you care for me as you’ve cared for my aunty.

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Review from P K (Client) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the staff. Every good care got given.

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Review from K F (Wife of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, no complaints. Staff are perfect and very caring.

Reply from Susie Lopes, Managing Director/Registered Manager at Cornerstone Care

Thank you kindly for your review, this will be passed on to the team.


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Review from D S (Wife of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been a Godsend and have always arrived on time with a friendly, caring attitude. They are always very patient and listen to my husband's needs, and have moved and adapted as his illness progresses.

Reply from Susie Lopes, Managing Director/Registered Manager at Cornerstone Care

Thank you kindly for your review, this will be passed on to the team.


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Management

Treated with Dignity

Value for Money

Review from Sarah H (Daughter of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were very good with my mother. Very caring and mother appreciated the treatment she received and they were good with the family. Time-keeping was excellent.

Reply from Susie Lopes, Managing Director/Registered Manager at Cornerstone Care

Thank you kindly for your review, this will be passed on to our staff.


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Management

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Value for Money

Review from Adrian H (Son of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prestige Healthcare Services were assigned to care for my father during the end-of-life stage of his battle with cancer. The manager and another member of staff arranged the initial twice-daily visits and seamlessly added a third visit when it was required. The care package was fully explained to us
at the beginning, and we were given a folder of all the necessary information, so we knew what to expect.
All the carers who visited my father were superb. They were very diligent, patient and kind when tending to his needs. Even on the days when he was struggling and just wanted to be left alone, the carers were able to accomplish the important personal hygiene tasks, as required, with the minimum amount of stress for my father. The carers were also extremely supportive to my brother and me, helping us try to remain, calm sons, as we slowly watched our beloved father lose his battle.
I am so grateful to the staff of Prestige Healthcare Services and cannot recommend them highly enough.

Reply from Susie Lopes, Managing Director/Registered Manager at Cornerstone Care

Thank you Kindly for your review, we will pass this to our team.


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Current Review Score: 9.4 (9.357)

Overview of Review Score

The Review Score of 9.4 (9.357) out of 10 for Cornerstone Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Cornerstone Care is calculated as follows: ( (25 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 28 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cornerstone Care is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cornerstone Care

What Type of Services does Cornerstone Care offer?

Cornerstone Care offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cornerstone Care to verify any information. View our terms and conditions. Cornerstone Care has a Basic Service – more info.