Guardian Angel Carers - Worthing

Worthing BN12 4AD
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9.6 26 Reviews
  • Guardian Angel Carers - Worthing, Worthing
Guardian Angel Carers aim to provide a comprehensive, reliable, professional and individually tailored home care service to each and every client, enabling them to live as independent and fulfilled lives as possible in the comfort and safety of their own home.

All staff and carers at Guardian Angel Carers work tirelessly to ensure clients dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

Guardian Angel Carers can help provide, live in care, personal care on an hourly basis, overnight carer sleeping or waking, and respite care.

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Care Provided by Guardian Angel Carers - Worthing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kayleigh Gilbert (Branch Manager)

Funding & Fees Guide for Guardian Angel Carers - Worthing

  • Prices

  • Email worthing@gacarers.co.uk for our brochure and up to date price list. From 30 minutes a day to full time live in care, there is so much we can offer. Just get in touch.

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Worthing Reviews (26)

Total of 26, showing 1-20
9.6

Guardian Angel Carers - Worthing has a Review Score of 9.6 (9.641) out of 10, based on 9 reviews in the last 2 years. Over all time Guardian Angel Carers - Worthing has 26 reviews.

Overall Experience

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Date Published

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Review from Margaret L (Daughter of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has ongoing mobility issues and was diagnosed with mixed dementia in 2020. We used the services of GA for 2 years. The care mum had was so supportive of her condition and needs. The staff were extremely caring, professional and helpful to mum. I was able to liase with the office team or chat
to the ladies when they were at mums home if I had any worries or concerns. As mums condition got worse a hospital bed was bought into mums home. The agency adapted to mums care needs and went above and beyond for mums final 2 months. Mum was able to stay at home with the carers looking after all her basic needs with so much love, care and attention which was so much appreciated by myself and the rest of the family. Mum was able pass away at home as she had wanted to. We were so lucky to have found such a wonderful caring agency to support us through this very difficult period with mum.

Reply from Kayleigh Gilbert, Branch Manager at Guardian Angel Carers - Worthing

Thank you for your lovely words, I am so glad that we were able to have such a positive impact. It was a privilege to get to know Mum and your family and be able to be part of your journey. Thank you.


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Review from Alicia T (Client) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are a great help, I could not manage without them. They are prompt and cheerful.

Reply from Tracy Clarke, Head of Operations at Guardian Angel Carers - Worthing

Thank you so much for your kind words regarding our carers, we will be sure to pass them on, our client's feedback is so important to us so thank you so much for taking the time to write down your thoughts, it's always lovely to hear. Warmest Wishes.


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Review from S P (Daughter of Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Guardian Angels since May 2023 for my mum, who had an ischemic stroke in January 2023 which left her with right-side paralysis and aphasia.
The carers have been a vital part of Mum's rehabilitation. When the carers attend, they have always treated her with the utmost respect and dignity.
Always
arriving full of friendly smiles, chatting with Mum about the day and the sound of laughter ringing through the flat. Mum and Dad love to look forward to their arrival. If ever I had to contact the office, (even out of hours) the staff are always friendly and extremely supportive.

Reply from Tracy Clarke, Head of Operations at Guardian Angel Carers - Worthing

Thank you so much for these lovely words, the team will be so happy to read this and know what a difference they make to your mum, it really does make us smile to know we have been able to support our clients to be in their own home and remain independent. I know they think the world of your mum and dad so this means a lot to us. Thank you, Tracy


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Review from P B (Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers very good, sympathetic to my needs and extremely mindful of my feelings.

Reply from Tracy Clarke, Head of Operations at Guardian Angel Carers - Worthing

Thank you for your honest evaluation of our carers, these are qualities we hope the whole team have as they are vital when providing care and companionship. We really appreciate you taking the time to give us your feedback and I will make sure that our carers hear the lovely things you have said. Kindest RegardsTracy Clarke


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Review from A R (Client) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Unable to do without support. I very much enjoy the company of the carers.

Reply from Tracy Clarke, Head of Operations at Guardian Angel Carers - Worthing

Thank you so much for your kind words. I will of course pass them onto our carers, who I know will say the feeling is mutual. They love spending time with you. Warmest Regards Tracy Clarke (Head of Operations)


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Review from Rachel M (Client) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been a client with Guardian Angels for a few years now, and I can honestly say I'm extremely happy with the care that I have received.
I've had a few emergencies over the last year when my husband was rushed to hospital and I've needed extra support. Guardian Angels really stepped up and I received
the extra care straight away.
All of the carers offer a high level of care and can't do enough for you. Definitely recommend and I can't thank them enough.

Reply from Ami Minhas, Registered Manager at Guardian Angel Carers - Worthing

Thank you so much for sharing your experience with Guardian Angels! We're thrilled to hear that you've been extremely happy with the care you've received over the years. It's especially heartening to know that during emergencies when you needed extra support, our team was able to step up and provide the immediate care you required. We take great pride in ensuring that all our carers offer the highest level of care and go above and beyond for our clients. Your recommendation and kind words mean the world to us. Thank you once again, and we're here for you whenever you need us. Kindest regards.


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Review from John A (Husband of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are caring, kind and friendly. One couldn't ask for a better team of carers and admin staff.
They have always gone the extra mile to ensure that my wife is kept comfortable, free from pressure sores and in the very best health that her condition allows.

Reply from Tracy Clarke, Recruitment at Guardian Angel Carers - Worthing

Thank you so much for your lovely words. I know how much the carers enjoy supporting your wife.


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Review from S S (Daughter of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely caring and friendly.
They are gentle when persuasion is needed and find alternative ways around resistance to some essential tasks.
All duties done diligently but with common sense, the notes are completed well which keeps me up to date - that gives me peace of mind that all is well.
Office
staff also really helpful and friendly even out of hours.
I hope that if I ever need care and assistance that I get similar standards where I live.

Reply from Ami Minhas, Registered Manager at Guardian Angel Carers - Worthing

Thank you for your kind words. We are so pleased that you're happy with the service provided to you.


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Review from J B (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been using this service for over a year - happy with the whole set-up. I enjoy the girls' company, they are friendly and help me with my care needs in a respectful way. My power of attorney deals with the office, she has prompt replies to emails and they run the business efficiently.

Reply from Stuart McIndoe, Managing Director at Guardian Angel Carers - Worthing

Thank you for your review, we appreciate your feedback and are very pleased that you are happy with our service.


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Review from J H (Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the girls are very respectful, caring and thoughtful.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Worthing

Thank you for taking the time to write a review and for your kind words. Best wishes.


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Review from Judith S (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to have a visit. I feel they really are 'angel' carers and this is so important for someone who can often feel lonely. I don't have any family anywhere near and many of my friends live far away.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Worthing

Thank you for taking the time to leave such kind words. So pleased to hear that our Care Angels are helping you to feel less lonely. Best wishes.


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Review from K M (Power of Attorney of Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always very good and give the client a lot of support in his daily routine which he finds very rewarding.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Worthing

Thank you for your kind words, it's great to hear that the client finds his care rewarding, we are very proud of our CareAngels. Kind regards.


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Review from Rosemary B (Client) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never had a poor carer. New carers have been eager to learn about my individual needs. Dignity? Not viable with showering, the carer keeps chatting to overcome shyness. Good rapport accompanied with concern for minor injuries, but most of all empathy and laughter.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Worthing

Thank you for taking the time to leave a review, empathy and laughter are certainly important qualities and I am pleased to hear they are being included in your care. Kind regards.


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Review from Claire G (Friend of Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Guardian Angel agency in Worthing provided care for my friend for some very difficult months in 2021. When she was hospitalised in August the agency pulled out all the stops in order to provide a round the clock care package which allowed her to come home from hospital. This meant that she was able
to spend her last days at home. The care they provided in these days was over and above and some of the carers were just amazing. They actually made the last days of my friend’s life comfortable, safe and full of love. Her friends could visit (not possible in hospital due to Covid) and her friends could feel confident that she was safe and well looked after. This meant the absolute world at the time and also now when we look back at those last days. I couldn’t thank the carers and agency enough for what they did. It was definitely more than money could buy and I’m forever grateful.

Reply from Callie Mason, Client Communications at Guardian Angel Carers - Worthing

Thank you so much for your kind words. We know how much it means to be in your own home so we are glad we were able to offer support to enable your friend to spend her final days in the comfort of her own home, surrounded by the people she cared about. Kind regards.


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Review from W S (Daughter of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became necessary to organise care for my mother, I was impressed with how quickly a care assessment was arranged and a care plan rapidly agreed and delivered. The manager and office staff were professional, efficient and helpful. Every effort was made to tailor the care to my mothers changing
needs by flexible, responsive and compassionate care staff. My mother reported that she was being treated like a queen, which at a time when I was unable to visit her myself due to Coronavirus restrictions, was very reassuring and much appreciated.

Reply from Daniel Ayton, Head of Operations at Guardian Angel Carers - Worthing

Thank you for your kind words, we always spend time to make sure our care is tailored to our client's exact needs. I am glad you are happy with our services; your kind words mean a lot to us.


Kind Regard
Daniel


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Review from John S (Son of Client) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have wished for better care for our Dad. Care started in June 2020 when Dad needed a bit of help with preparing meals and medication and someone to talk to. Then, as the weeks went on, Dad needed further help with getting up in the morning, personal care and getting to bed. And finally,
Dad was bedridden and needed comprehensive care. Throughout this time, the Guardian Angels carers adapted to Dad's changing needs with professionalism, expertise and compassion. They also developed a genuine connection and friendship that brightened up his day. As a family, we built up a really good relationship with everyone involved and were kept fully informed, especially via an app that described what was happening at each visit. I am so pleased we chose Guardian Angel Carers, thank you to everyone involved.

Reply from Daniel Ayton, Head of Business Development at Guardian Angel Carers - Worthing

Thank you for your kind words and excellent feedback. Here at Guardian Angel Carers, we believe that communication with family members is as important as the care we provide.


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Review from V D (Client) assisted by family/friend published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, punctual and very pleasant. Handling of protecting client during covid19 pandemic has been excellent.

Reply from Daniel Ayton, Head of Business Development at Guardian Angel Carers - Worthing

Thank you for your kind words, we have been worked very hard to protect our clients and carers in this difficult time throughout CV19. To date, we have no known cases of CV19 amongst our clients or carers.


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Review from V B (Wife of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers are delightful, professional and very kind.

Reply from Daniel Ayton, Head of Business Development at Guardian Angel Carers - Worthing

Very kind words, it is so important to us that our CareAngles are professional and thoughtful at all times.


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Review from Susan L (Daughter of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum said she wanted to come home, her carers have shown her the utmost care and consideration. They treated her as a friend not a client with love and kindness. Nothing was too much trouble they would not leave until they were sure that Mum was comfortable and that I was happy with what
I needed to ask for community nurses to visit. They were always calm and professional and I was amazed at their expertise in turning a patient using sheets, causing minimum discomfort to Mum. When Mum died, her lovely carers came to prepare her for the undertakers and stayed to comfort me in my loss. I cannot thank them enough.

Reply from Daniel Ayton, Head of Business Development at Guardian Angel Carers - Worthing

Our thoughts are with you and your family, thank you for your very kind words.


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Review from D L (Daughter of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum described her carer as very jolly, a very nice person to talk to and caring.
I have found the present carer to be very efficient. I have been notified twice regarding creams for my mum. She is professional and attentive and all times.

Reply from Donna Allsopp, Branch Manager at Guardian Angel Carers - Worthing

Thank you so much for your review, I will ensure your comments are passed on to the team.


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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Guardian Angel Carers - Worthing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Guardian Angel Carers - Worthing is calculated as follows: ( (42 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Worthing is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Kayleigh

Kayleigh Gilbert

Job Title: Branch Manager

Joined: 2019

Kayleigh has been with Guardian Angel Carers for 5 years. She started as an apprentice in recruitment and has worked her way up to become the manager of recruitment before her recent promotion. Kayleigh came from a care background and through her role in recruitment she remained heavily involved with Moving and Handling training and support for care delivery teams to help retain and look after carers after they start. Kayleigh is passionate about the values of our business and we are so happy to have her in Worthing to lead and guide the team. Kayleigh works alongside our Registered Managers to ensure the absolute safety and well-being of all of our clients and colleagues.


Tracey

Tracey Beasley

Job Title: Supervisor

Joined: 2016

Tracey is a Care Supervisor at Guardian Angel Carers. Tracey has been with us since 2016, meaning she has invaluable experience within her role.


With a wealth of expertise accumulated over her years with us, Tracey is a dedicated professional committed to ensuring the highest standards of care for clients and the well-being of her carers. Her longevity with the organisation speaks to her reliability, competence, and dedication.


Tracey is the beating heart of the Worthing team and we are so lucky to have her.


Tamara

Tamara Minnell

Job Title: Care Coordinator

Joined: 2019

Tamara has been with Guardian Angel Carers since 2019. Tamara came to us from social care so has a great knowledge of the industry experts that we work alongside. She has a wonderful way with clients and loves to problem solve which is why she is perfectly suited for her role in co-ordination. Tamara loves nothing more though, than when she is out with her clients making them smile, which she does by just walking into their homes.


Debbie

Debbie Perring

Job Title: Care Supervisor

Joined: 2022

Debbie has been with us since 2022, she started as a carer with a background in care and hospitality management. Very quickly Debbie was promoted to Team leader and then this year Debbie accepted the role of Care Supervisor, primarily looking after any new clients to get them settled with us and to support and keep in touch with our existing clients. Debbie is so dedicated and knowledgeable, calm and supportive to her team and our clients.


Frequently Asked Questions about Guardian Angel Carers - Worthing

What Type of Services does Guardian Angel Carers - Worthing offer?

Guardian Angel Carers - Worthing offers Home Care.

How many Carers does Guardian Angel Carers - Worthing employ?

Guardian Angel Carers - Worthing employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Guardian Angel Carers - Worthing to verify any information. View our terms and conditions. Guardian Angel Carers - Worthing has a Platinum Service – more info.