Guardian Angel Carers - Worthing

Worthing BN12 4AD
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9.6 26 Reviews
  • Guardian Angel Carers - Worthing, Worthing
Guardian Angel Carers aim to provide a comprehensive, reliable, professional and individually tailored home care service to each and every client, enabling them to live as independent and fulfilled lives as possible in the comfort and safety of their own home.

All staff and carers at Guardian Angel Carers work tirelessly to ensure clients dignity, individuality and privacy are respected at all times, while providing care and supporting the client in undertaking their normal daily activities as directed by the client and/or family.

Each client has their own individual care plan and risk assessment carried out prior to their care beginning, and where possible they always encourage clients and their families to be involved in the development of not only the initial care plan, but also its on-going development.

Guardian Angel Carers can help provide, live in care, personal care on an hourly basis, overnight carer sleeping or waking, and respite care.

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Care Provided by Guardian Angel Carers - Worthing

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kayleigh Gilbert (Branch Manager)

Funding & Fees Guide for Guardian Angel Carers - Worthing

  • Prices

  • Email worthing@gacarers.co.uk for our brochure and up to date price list. From 30 minutes a day to full time live in care, there is so much we can offer. Just get in touch.

  • Due to the bespoke nature of the care we offer our clients, we will carry out an individual assessment and tailor your care to your needs. Please call to discuss your needs and pricing.

Guardian Angel Carers - Worthing Reviews (26)

Total of 26, showing 21-26
9.6

Guardian Angel Carers - Worthing has a Review Score of 9.6 (9.641) out of 10, based on 9 reviews in the last 2 years. Over all time Guardian Angel Carers - Worthing has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
3
8
9
17

Review from S E (Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I became a client of Guardian Angel in April 2019. The carer assigned to us was excellent. Nothing was too much trouble, always rang if she was running late and we built up a really good relationship. Unfortunately, due to the virus, she was assigned to other clients, however, the subsequent carers
have all been good. All have been very helpful, caring and have done everything they could to make life easier in this difficult time.

Reply from Donna Allsopp, Branch Manager at Guardian Angel Carers - Worthing

Thank you so much for your review, I will ensure your comments are passed on to the team.


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Review from S S (Daughter of Client) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guardian Angels have provided excellent care for my mother. The carers make her feel very comfortable and look after all her needs. They are very flexible, and I feel confident that they deal with all issues of her care extremely well.

Reply from Donna Allsopp, Branch Manager at Guardian Angel Carers - Worthing

Thank you so much for taking the time to leave a review.


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Review from I C (Client) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, polite and caring.

Reply from Donna Allsopp, Branch Manager at Guardian Angel Carers - Worthing

Thank you for taking the time to review our service. Your feedback is valuable to us, and we will ensure that it gets passed on to our team.


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Review from G W (Daughter of Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been clients of Guardian Angels for the past three years. They are exceptional; from managers, office staff to work face carers. We have nothing but praise for their professional attitude and advice, care and love. Any query has been followed up promptly. During Mums recent hospital stay, my
dad received their continuing care and attention, and on her discharge, the team enabled a positive and appropriate care plan. We can't thank them and praise this team enough.

Reply from Natasha Beeney, Branch Manager at Guardian Angel Carers - Worthing

Thank you for taking the time to review our service. Your feedback is valuable to us and we will ensure that it gets passed on to our team.


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Review from George B (Husband of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always courteous, caring and kind.
I am always informed of any changes to care schedule and time.
Carers are consistent which is important to my wife, who has dementia, for continuity in seeing a familiar face each evening.

Reply from Vikki Craig-Vickers at Guardian Angel Carers - Worthing

Thank you so much for your lovely feedback, please feel free to get in touch with us in the office if there is any further support we can provide.


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Review from Hazel R (Wife of Client) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied and pleased with this company. All the young ladies have been very kind and helpful.

Reply from Belinda (Lou) Howard, Hr manager at Guardian Angel Carers - Worthing

Thank you for taking the time to review our service. Your feedback is valuable to us and we will ensure that it gets passed on to our team.


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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for Guardian Angel Carers - Worthing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Guardian Angel Carers - Worthing is calculated as follows: ( (42 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 54 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Guardian Angel Carers - Worthing is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Kayleigh

Kayleigh Gilbert

Job Title: Branch Manager

Joined: 2019

Kayleigh has been with Guardian Angel Carers for 5 years. She started as an apprentice in recruitment and has worked her way up to become the manager of recruitment before her recent promotion. Kayleigh came from a care background and through her role in recruitment she remained heavily involved with Moving and Handling training and support for care delivery teams to help retain and look after carers after they start. Kayleigh is passionate about the values of our business and we are so happy to have her in Worthing to lead and guide the team. Kayleigh works alongside our Registered Managers to ensure the absolute safety and well-being of all of our clients and colleagues.


Tracey

Tracey Beasley

Job Title: Supervisor

Joined: 2016

Tracey is a Care Supervisor at Guardian Angel Carers. Tracey has been with us since 2016, meaning she has invaluable experience within her role.


With a wealth of expertise accumulated over her years with us, Tracey is a dedicated professional committed to ensuring the highest standards of care for clients and the well-being of her carers. Her longevity with the organisation speaks to her reliability, competence, and dedication.


Tracey is the beating heart of the Worthing team and we are so lucky to have her.


Tamara

Tamara Minnell

Job Title: Care Coordinator

Joined: 2019

Tamara has been with Guardian Angel Carers since 2019. Tamara came to us from social care so has a great knowledge of the industry experts that we work alongside. She has a wonderful way with clients and loves to problem solve which is why she is perfectly suited for her role in co-ordination. Tamara loves nothing more though, than when she is out with her clients making them smile, which she does by just walking into their homes.


Debbie

Debbie Perring

Job Title: Care Supervisor

Joined: 2022

Debbie has been with us since 2022, she started as a carer with a background in care and hospitality management. Very quickly Debbie was promoted to Team leader and then this year Debbie accepted the role of Care Supervisor, primarily looking after any new clients to get them settled with us and to support and keep in touch with our existing clients. Debbie is so dedicated and knowledgeable, calm and supportive to her team and our clients.


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