Caremark Cheltenham, Gloucester & Tewkesbury

Office P9 Photographic Block, Cheltenham Film Studios, Arle Court, Hatherley Lane, Cheltenham GL51 6PN
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9.4 49 Reviews
  • Caremark Cheltenham, Gloucester & Tewkesbury, Cheltenham
Caremark Cheltenham Gloucester and Tewksbury offer clients care and support services in their own homes across the Gloucestershire area.

Their approach to care encourages independence for as long as possible. They support their clients to continue to live life how they want to.

Caremark Cheltenham and Tewksbury is part of the Caremark Group, which is one of the top UK care providers, priding itself on a high standard of person-centred care. They offer a wide range of services and will ensure that any carers appointed match the needs of every individual client.

Caremark has a proven track record of delivering care every day across Gloucestershire. They have robust training and quality assurance procedures in place, offering peace of mind to their clients. They pay great attention to prepare every care plan around the likes, dislikes, interests and habits of each client they work with.

If you or a loved one feels they would benefit from Caremark’s services or would like to find out more about care in the home why not give them a call. They will be happy to give information and guidance over the phone and if you want they will book a no-obligation visit where they will assess your needs in the comfort of your own home.

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Care Provided by Caremark Cheltenham, Gloucester & Tewkesbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Joanne Folkes (Registered Care Manager)

Funding & Fees Guide for Caremark Cheltenham, Gloucester & Tewkesbury

  • Prices

  • Have a variety of packages to suit every need from as little as £50 per month. Care services hourly rate starts from £29.15. Perhaps you are worried about a loved one but not ready to have carers in, have remote services that offers an economical solution with peace of mind someone is checking in.

  • Please give the team a call to find out more. Provide support in your home with an approach that means you are in charge. From remote care services to 24h live-in care helpful team will be delighted to help find the package that works best for you.

Caremark Cheltenham, Gloucester & Tewkesbury Reviews (49)

Total of 49, showing 1-20
9.4

Caremark Cheltenham, Gloucester & Tewkesbury has a Review Score of 9.4 (9.355) out of 10, based on 13 reviews in the last 2 years. Over all time Caremark Cheltenham, Gloucester & Tewkesbury has 49 reviews.

Overall Experience

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  • 16
  • 7
  • 0
  • 0

Date Published

49
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6
13
36

Review from Edward W (Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Like anywhere, some carers are more outgoing than others but they all do the job of caring extremely well. Many of them are happy to do more than they need, and build up a good and trusting relationship.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you for taking the time to leave a review. It is super to hear that you are receiving such good care. If you need anything else don't hesitate to get in touch.


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Review from B N (Husband of Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The only chores the carers carry out are making coffe/tea during their visits, plus washing up and sitting on my sofa doing their reports on their phone. All other duties are carried out by myself with my wife washing, laundry, dressing, and grooming hair, etc.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Many thanks for leaving a review. We are able to assist with all aspects of care, and we work with each family to find out which aspects of care you prefer to do yourself and which you would like us to assist with. We review the care packages regularly and if there are elements that need adjusting this can be taken care of immediately. We are very happy to come and discuss your needs and the tasks you wish us to undertake.


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Review from S M (Niece of Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I don't understand why you have to have so many of your team in one area. I think the times the carers come out are late as that means my uncle is waiting around, I think time-wise, it is being wasted. Don't get me wrong your staff are friendly but I just think time management could be better and my
uncle and staff would know what they are doing at what time.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Many thanks for taking the time to leave a review. We cover many different areas of the county. The carers all have their individual rotas, and we aim for permanent allocation. We use different carers when there is annual leave or sickness. If this is an ongoing situation, we would love the opportunity to fix it for you.


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Review from W H (Client) assisted by family/friend published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is efficient, kind, friendly, and thoughtful. She is always on time and picks up after me without being asked!

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Review from R W (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the standard of care given to me by your carers. Four of them have been excellent, knowing exactly what I need without me having to ask, the others have been good. They have treated me with dignity, kindness and I feel they are trustworthy which to me is very important as I
protect my privacy. I am hoping I wont need care indefinitely, but if I need care in the future I will definitely be registering with Caremark.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you. We are delighted to have helped you get back on your feet following all that has gone on. Thank you for taking the time to leave a lovely review. You know where we are.


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Review from D W (Husband of Client) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care was generally very good, friendly, and caring although initially had to prompt the carers to properly wash and brush the teeth of my wife. Although this was included in the care package. Although female carers were requested, there were in few occasions where male-only carers attended, but this
was not considered a problem.

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Review from S S (Client) assisted by family/friend published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been using Caremark for three months now and I find them to be a great help. The staff are friendly and happy to help. They are good value for money and very reliable. I could not be happier.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you so much for taking the time to review the service. We are very glad you are happy with things. Don't forget we are just a call away, if there is anything that needs adjusting to better suit your needs.


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Review from Cliff L (Client) assisted by family/friend published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Initially, it was agreed that there would be four visits per week. I instructed the office that two visits per week would be sufficient. However, carers were still sent on days contrary to my instruction and you have billed for more visits, which I am now disputing. Carers on the incorrect days were
sent away and it took two months for this to be acknowledged, hence the score given for management.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you for your review. We are very sorry you have had some difficulty with call times, if there is anything else I can help with please contact me directly and I will address this for you.


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Review from C A (Daughter of Client) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive community care team. Always professional, friendly, always show sympathy, dignity and compassion. Always make time for Dad. Also, supportive to Dad's family. Excellent care, would highly recommend Caremark. Only issue raised was IT issue with medication and potential hazard highlighted,
not carers fault, more technical issue, which was quickly resolved with no harm caused.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you so much for your review, we strive to work with our customers and their families to ensure the care is just what it needs to be.


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Review from J W (Daughter of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good, always prompt and happy to help with a positive attitude.
Life changing.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you so much for sending in a review, we really appreciate your feedback. Anything we can do to help, just let us know.


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Review from Jason Q (Son of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like the fact that my mum gets seen three times a day to see that she is okay, but I wish there was more cleaning done. I know that half an hour isn't long, but ten minutes of cleaning every visit isn't too much to ask. Every time we visit my mum, I clear up and my partner does too. She isn't impressed
with the state of the house, especially the kitchen and toilet/shower room.

Reply from Joanne Folkes, Operations Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you for your feedback, we really appreciate being able to make changes to ensure that the care is working well for you. We will contact you directly to arrange a review of the care and call times. Many thanks


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Review from Michael H (Client) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent team of carers but I am baffled by the problems of supplying the materials they need to work - the commodity used and suppliers namely etc. When the timetable is followed up - carer times are adjusted but customers are not informed, not all staff wear name tags. Office number/contact not
available.

Reply from Joanne Folkes, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury

Many thanks, Michae,l for your feedback. Unfortunately, we cannot control the speed equipment is supplied by the local authority, however, we always follow these things up on behalf of our customers. I do apologise if you do not have the office number, it is provided in your home file at the start of the care provision. Name badges are ordered for all staff when they start, some take longer than others to arrive.


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Review from Elizabeth B (Client) assisted by family/friend published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On being taken on as a client and getting used to the way the carers work, there was some concern about the care but found that once the carers got used to you, the rapport between client and carer built up and good relationships were forthcoming. The management side is excellent, just a phone call
away if you need them.

Reply from Joanne Folkes, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury

Many thanks for providing a response Elizabeth, all feedback is greatly received and allows us to continue to grow and develop. It is usual for it to take a little time to build a rapport but once established they will have a greater understanding of your needs and help you live independently in your own home.


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Review from U N (Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the helpers have been not only helpful but pleasant and kind and are ready to do whenever I need help.

Reply from Joanne Folkes, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury

Many thanks for taking the time to write a review, it's always great to hear independently from our customers.
Please don't hesitate to contact us if there are any changes to your care needs.


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Review from John R (Son of Client) published on 11 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As reported to a member of staff recently;
1) Mum prefers female carers and more consistency of familiar faces.
2) Kitchen, specifically the fridge and microwave has been left dirty.
3) Floors vacuumed.
4) Some carers spend too much time on their mobile phones.

Reply from Joanne Folkes, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury

Hello John, many thanks for your review, it is always so valuable to hear from family members. We are always striving to put consistent care in place, the current crisis in care is extremely challenging to manage. The carers use their mobile phones for the tasks they must complete whilst with the client, their notes are electronic and any medication is also recorded this way. Hopefully, that will explain why they may seem to be on their phones. I will add further tasks to ensure the fridge and microwave are cleaned and the floors vacuumed. Thanks again for taking the time to leave a review for us. Please don't hesitate to contact the office anytime if there are tasks that you would like to add to the care plan.


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Review from P H (Client) assisted by family/friend published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most carers only stay half an hour or less. On the 10th of August, the key was not put back in the key safe.
One day the lockable medication box was left unlocked.
Night-time medication was not left out (that was reported at times).
Overall, I am enjoying having the carers.

Reply from Paula WIlce, Care Manager at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you so much for taking the time to send a review. I believe that we have now reduced the call times to ensure that you are not paying for longer than is needed. Our carers know that they should be spending the full duration with you and we have addressed this with the team. Details re the medication box have been re-iterated to our carers. We continue to review all aspects of our care provision and ensure that we address and amend things that are not working so well to ensure that we are giving a good consistent level of care. We value all feedback. I am really pleased to hear that you are enjoying having our carers coming in to you.


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Review from P S (Wife of Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Paula Wilce, Care Manager at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you for taking the time to review our service; this is much appreciated.


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Review from E G (Daughter of Client) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some carers are better than others in that they are friendly and caring when dealing with Mum. The better ones use their initiative and look to see what is available for her to eat for breakfast. Others just pour her cornflakes. Bathing has only recently been introduced and is on a learning curve. Carers
are very good at asking Mum what she would like to wear each day. Mum said that sometimes carers arrive over an hour late (I have explained about traffic etc.) and when they are late they do not stay for very long saying that they need to rush to the next service user.

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Review from Bill S (Client) assisted by family/friend published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff have all been very good, with one or two positively excellent. They are all kind and caring, nothing is too much trouble. I feel a number have become friends. Overall, my life has improved.

Reply from Paula Wilce, Care Manager at Caremark Cheltenham, Gloucester & Tewkesbury

Thank you for taking the time to leave a review Bill; it is a pleasure to look after you.


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Review from Chris C (Client) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having moved from Manchester I can only compare to carers in the North.
I have found the carers very good at meeting my needs. The chance to speak with them is important.

Reply from Michael Folkes, Managing Director at Caremark Cheltenham, Gloucester & Tewkesbury

Thanks for taking the time to review us Chris, we value your opinion.


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Current Review Score: 9.4 (9.355)

Overview of Review Score

The Review Score of 9.4 (9.355) out of 10 for Caremark Cheltenham, Gloucester & Tewkesbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.355 for Caremark Cheltenham, Gloucester & Tewkesbury is calculated as follows: ( (43 Excellents x 5) + (18 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 76 Ratings = 4.355

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Cheltenham, Gloucester & Tewkesbury is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (15)

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Meet the Team (7)

Joanne

Joanne Folkes

Job Title: Registered Care Manager

Joined: 2018

Joanne joined Caremark Cheltenham and Tewkesbury early in 2018 as a Registered Care Manager. Her experience in patient-facing care has made her a hugely valuable addition to the team.


Qualified as a physiotherapist, Joanne has a great deal of experience in supporting people both in hospital settings and in the community.


Her role as Care Manager sees her taking on a range of responsibilities including coordinating the care delivered, making sure carers and clients have everything they need to liaising with local authorities and care professionals.


Joanne believes it is a huge responsibility to provide care for someone in their own home and wants to ensure that everything is in place – whether that be equipment, training or another element – to allow the care team to deliver the best possible and safest care for clients.
She said: “Carers are looking after people, who are often vulnerable, in their own homes and that is a huge responsibility for us – not just to make sure we take care of the client but also take care of our team too. We need to make sure they have all they need to deliver care as well as possible for the client.


“I’m also the direct interface for the local authority, checking we are getting it right for our clients. I’ll work with local authority teams to make sure the packages of care are delivering all they need to and to suggest changes where they may be beneficial.


“It’s my role to make sure everything runs smoothly. It’s really rewarding to know that we’re helping make a positive difference in people’s lives. The care we deliver is important to them and really can have a positive impact. It’s not just doing a job.”


Michael

Michael Folkes

Job Title: Managing Director

Joined: 2018

Michael Folkes is our Managing Director and ultimately responsible for everything that happens at Caremark, ensuring we deliver the very highest quality of care to people we support across Gloucestershire. He is ensuring that Caremark is leading the way when it comes to innovation in homecare, including the use of robot technology.


Emily

Emily Perrett

Job Title: Care Manager – Health, Wellbeing and HR

Following the successful launch of Caremark Cheltenham and Tewksbury, we are very excited to launch our new branch in Stonehouse to support the Gloucester and Stroud customers and care assistance. Emily is Stroud-based and joined our team to run and develop the new branch. She works directly with Joanne Folkes supporting our customers and wonderful team. Emily is highly professional, approachable and passionate about her work, bringing a huge amount of experience and value.


Jessica

Jessica Wright

Job Title: Deputy Manager and Field Care Supervisor (Cheltenham & Tewkesbury)

Jessica started as a Care Assistant and quickly progressed through the ranks, becoming a Field Care Supervisor and now a Care Coordinator. Jessica is dedicated to delivering the highest standards of care and support with high levels of passion for the work she does and is firmly aligned with our company values of kindness and support for our team and customers.


Katie

Katie Murray

Job Title: Care Coordinator

Katie started at Caremark as a home care assistant before being promoted to the position of Field Care Supervisor and is now a Care Coordinator, ensuring our customers have the right care package to meet their needs and coordinating staff to ensure that care is delivered as per individualised care plans. Katie is an amazing care coordinator and demonstrates her ability to support our customers and the team every day.


Jade

Jade

Job Title: Care Coordinator

Joined: 2024

The Caremark Cheltenham & Tewkesbury team are pleased to welcome Jade in the role of care coordinator. Jade joined us in March 2024 and has had experience as a care coordinator in previous employment.


Jade has worked in the industry for most of her adult life and has attended Cornwall College and Plymouth University to further her knowledge in Health and social care.


The role of care coordinator suits Jade perfectly as she loves to help people and we are pleased to hear that Jade is thoroughly enjoying her time working for Caremark.


Jade says the team are really kind and it’s a great environment to work in.


Frances

Frances

Job Title: Business Development and Events Co-ordinator

Joined: 2024

Frances joined the Caremark team in April 2024 as Business Development and Events Co-ordinator. Frances has qualified teacher status (QTS) specialising in supporting children with special educational needs. Her previous role was that of a Teaching Assistant where she assisted children if they needed additional support in the classroom. Before the Teaching Assistant role, Frances was the Assistant Headteacher at Alderman Knight School in Tewkesbury.


Frances is a lively, positive and, as can be seen from her work history and training, caring person.


Frequently Asked Questions about Caremark Cheltenham, Gloucester & Tewkesbury

What Type of Services does Caremark Cheltenham, Gloucester & Tewkesbury offer?

Caremark Cheltenham, Gloucester & Tewkesbury offers Home Care.

How many Carers does Caremark Cheltenham, Gloucester & Tewkesbury employ?

Caremark Cheltenham, Gloucester & Tewkesbury employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Cheltenham, Gloucester & Tewkesbury to verify any information. View our terms and conditions. Caremark Cheltenham, Gloucester & Tewkesbury has a Platinum Service – more info.