Have a variety of packages to suit every need from as little as £50 per month. Care services hourly rate starts from £29.15. Perhaps you are worried about a loved one but not ready to have carers in, have remote services that offers an economical solution with peace of mind someone is checking in.
Please give the team a call to find out more. Provide support in your home with an approach that means you are in charge. From remote care services to 24h live-in care helpful team will be delighted to help find the package that works best for you.
Caremark Cheltenham, Gloucester & Tewkesbury has a Review Score of 9.4 (9.355) out of 10, based on 13 reviews in the last 2 years. Over all time Caremark Cheltenham, Gloucester & Tewkesbury has 49 reviews.
Review from L M (Client) published on 1 November 2021
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Overall Experience
4.0 out of 5
Reply from Michael Folkes, Managing Director at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you for taking the time to leave a review, we appreciate it.
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Review from A C (Wife of Client) published on 4 August 2021
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4.0 out of 5
Reply from Michael Folkes, Managing Director at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you for taking the time to leave a review, Ann.
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Review from Yvonne S (Client) published on 13 January 2021
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5.0 out of 5
Reply from Joanne Lambert, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you for your kind words, we are very proud of our team and the outstanding care they provide out there everyday.
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Review from Nigel E (Son of Client) published on 16 November 2020
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5.0 out of 5
Reply from Joanne Lambert, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury
Thanks for your kind words; we are so pleased to hear that. Whilst the care team have to write their care notes using their phones, as we operate an electronic care planning system. If you feel this time is excessive, please do not hesitate to contact us so we can follow this up with the individuals involved.
Many thanks
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Review from Nicole J (Client) published on 8 October 2020
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5.0 out of 5
Reply from Jessica Wright, Care Manager at Caremark Cheltenham, Gloucester & Tewkesbury
This is really lovely to hear such great feedback about our care team, I am very pleased even Brewster is happy with your carer. Thank you for your very kind words.
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Review from Michael L (Client) assisted by family/friend published on 8 October 2020
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5.0 out of 5
Reply from Jessica Wright, Care Manager at Caremark Cheltenham, Gloucester & Tewkesbury
This is really lovely to hear such great feedback about our care team, thank you for your very kind words.
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Review from Chris A (Son of Client) published on 1 October 2020
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5.0 out of 5
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Review from Norman F (Client) published on 21 July 2020
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3.0 out of 5
Reply from Joanne Lambert, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury
Many thanks for providing feedback for your care. We always strive to improve our service and take feedback as an opportunity to make the improvements required to deliver outstanding care.
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Review from A S (Client) published on 18 June 2020
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5.0 out of 5
Reply from Jo Lambert, Registered Manager at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you so much for your review. We are very pleased you are happy with the service and grateful to you for taking the time to put such kind words on your review form.
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Review from Janet D (Client) published on 16 June 2020
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5.0 out of 5
Reply from Jessica Wright, Care Manager at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you for a lovely review. We are always happy to hear such kind words to the care team.
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Review from Michael F (Wife of Client) published on 16 June 2020
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4.0 out of 5
Reply from Jessica Wright, Care Manager at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you for such kind words, we are always happy to hear such lovely comments about our care team.
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Review from Jane H (Daughter of Client) published on 30 April 2020
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5.0 out of 5
Reply from Michael Folkes, Managing Director at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you for taking the time to leave such a nice review Jane, we really appreciate it.
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Review from N M (Wife of Client) published on 28 April 2020
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5.0 out of 5
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Review from E P (Wife of Client) published on 28 April 2020
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4.0 out of 5
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Review from M S (Client) published on 21 April 2020
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4.0 out of 5
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Review from W P (Client) published on 20 April 2020
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4.0 out of 5
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Review from Barry S (Husband of Client) published on 25 September 2019
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5.0 out of 5
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Review from L D (Daughter of Client) published on 21 August 2019
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3.0 out of 5
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Review from M H (Client) published on 16 August 2019
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5.0 out of 5
Professional and knowledgable, she quickly dispelled any initial uncertainties with her empathic and considerate approach, demonstrating
Very pleased to work together (including helping me progress a number of my therapy requirements) whilst quickly regarding her as an additional family member.
Reply from Michael Folkes at Caremark Cheltenham, Gloucester & Tewkesbury
Many thanks for your review. We are so pleased that the care is working out for you and you are having such a positive experience.
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Review from N C (Daughter of Client) published on 9 August 2019
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5.0 out of 5
Reply from Michael Folkes at Caremark Cheltenham, Gloucester & Tewkesbury
Thank you so much for your kind words, we are really pleased you are happy with the service.
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The Review Score of 9.4 (9.355) out of 10 for Caremark Cheltenham, Gloucester & Tewkesbury is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.355 for Caremark Cheltenham, Gloucester & Tewkesbury is calculated as follows: ( (43 Excellents x 5) + (18 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 76 Ratings = 4.355
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Cheltenham, Gloucester & Tewkesbury is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Jan 2019
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Job Title: Registered Care Manager
Joined: 2018
Joanne joined Caremark Cheltenham and Tewkesbury early in 2018 as a Registered Care Manager. Her experience in patient-facing care has made her a hugely valuable addition to the team.
Qualified as a physiotherapist, Joanne has a great deal of experience in supporting people both in hospital settings and in the community.
Her role as Care Manager sees her taking on a range of responsibilities including coordinating the care delivered, making sure carers and clients have everything they need to liaising with local authorities and care professionals.
Joanne believes it is a huge responsibility to provide care for someone in their own home and wants to ensure that everything is in place – whether that be equipment, training or another element – to allow the care team to deliver the best possible and safest care for clients.
She said: “Carers are looking after people, who are often vulnerable, in their own homes and that is a huge responsibility for us – not just to make sure we take care of the client but also take care of our team too. We need to make sure they have all they need to deliver care as well as possible for the client.
“I’m also the direct interface for the local authority, checking we are getting it right for our clients. I’ll work with local authority teams to make sure the packages of care are delivering all they need to and to suggest changes where they may be beneficial.
“It’s my role to make sure everything runs smoothly. It’s really rewarding to know that we’re helping make a positive difference in people’s lives. The care we deliver is important to them and really can have a positive impact. It’s not just doing a job.”
Job Title: Managing Director
Joined: 2018
Michael Folkes is our Managing Director and ultimately responsible for everything that happens at Caremark, ensuring we deliver the very highest quality of care to people we support across Gloucestershire. He is ensuring that Caremark is leading the way when it comes to innovation in homecare, including the use of robot technology.
Job Title: Care Manager – Health, Wellbeing and HR
Following the successful launch of Caremark Cheltenham and Tewksbury, we are very excited to launch our new branch in Stonehouse to support the Gloucester and Stroud customers and care assistance. Emily is Stroud-based and joined our team to run and develop the new branch. She works directly with Joanne Folkes supporting our customers and wonderful team. Emily is highly professional, approachable and passionate about her work, bringing a huge amount of experience and value.
Job Title: Deputy Manager and Field Care Supervisor (Cheltenham & Tewkesbury)
Jessica started as a Care Assistant and quickly progressed through the ranks, becoming a Field Care Supervisor and now a Care Coordinator. Jessica is dedicated to delivering the highest standards of care and support with high levels of passion for the work she does and is firmly aligned with our company values of kindness and support for our team and customers.
Job Title: Care Coordinator
Katie started at Caremark as a home care assistant before being promoted to the position of Field Care Supervisor and is now a Care Coordinator, ensuring our customers have the right care package to meet their needs and coordinating staff to ensure that care is delivered as per individualised care plans. Katie is an amazing care coordinator and demonstrates her ability to support our customers and the team every day.
Job Title: Care Coordinator
Joined: 2024
The Caremark Cheltenham & Tewkesbury team are pleased to welcome Jade in the role of care coordinator. Jade joined us in March 2024 and has had experience as a care coordinator in previous employment.
Jade has worked in the industry for most of her adult life and has attended Cornwall College and Plymouth University to further her knowledge in Health and social care.
The role of care coordinator suits Jade perfectly as she loves to help people and we are pleased to hear that Jade is thoroughly enjoying her time working for Caremark.
Jade says the team are really kind and it’s a great environment to work in.
Job Title: Business Development and Events Co-ordinator
Joined: 2024
Frances joined the Caremark team in April 2024 as Business Development and Events Co-ordinator. Frances has qualified teacher status (QTS) specialising in supporting children with special educational needs. Her previous role was that of a Teaching Assistant where she assisted children if they needed additional support in the classroom. Before the Teaching Assistant role, Frances was the Assistant Headteacher at Alderman Knight School in Tewkesbury.
Frances is a lively, positive and, as can be seen from her work history and training, caring person.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Cheltenham, Gloucester & Tewkesbury to verify any information. View our terms and conditions. Caremark Cheltenham, Gloucester & Tewkesbury has a Platinum Service – more info.
