Livingstone Health Care Ltd

Jhumat House, 160 London Road, Barking IG11 8BB
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9.5 5 Reviews
  • Livingstone Health Care Ltd, Barking
Livingstone Health Care is a community interest company; they use their resources and expertise to enhance the quality of life of their service users. They support their workforce to enable them to deliver a high quality standard of care. Livingstone Health Care is committed to providing social care and support services for service users to enable them to remain at home as independent, safe and comfortable as possible.

The founder of Livingstone Health Care has over 13 years of experience working as a carer to the management level in mental health, elderly, learning disability, autism, duo diagnoses, substance misuse, dementia, nursing care, supported living etc. Co-founder has 40 years of experience working in hospitals, home care, care homes, and experience as a housing officer. The register manager has experience in care homes for elderly, dementia, learning disability, austism, mental health, nursing care, supported living and domiciliary care. The operation manager has 33 years working experience in NHS as Registered Nurse (RN) at GP surgery, Registered Mental Health Nurse (RMN) as well as Community Psychiatric Nurse (CPN).

Their domiciliary care service seeks to provide support to a wide variety of people and service user groups. The aim is to enhance the quality of life of the most vulnerable and less able people within the community and their carers.

All Care Staff within the Livingstone Health Care are appropriately qualified and trained to deliver the highest standards of care. A continuous staff-training programme is implemented to ensure that these high standards are maintained in line with the latest developments in Care Practices.

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Care Provided by Livingstone Health Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mercy Bawe Dombo (Manager)

Funding & Fees Guide for Livingstone Health Care Ltd

  • Prices

  • £20 per hour for personal care
    £1,500 per week for live in care

  • Each individual care package is tailored to the clients needs, please enquire for more information.

Livingstone Health Care Ltd Reviews (5)

9.5

Livingstone Health Care Ltd has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time Livingstone Health Care Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
0
0
5
0

Review from K C (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service given to be excellent. The girls are very professional and very kind to my mother who speaks very highly of them. My mother is well looked after with dignity, care and grace. I cannot fault the service in any way.

Reply from Richard Agyare, Managing Director at Livingstone Health Care Ltd

We value the positive feedback since we make a great effort to uphold the high level that each and every one of our clients deserves. Being chosen as the home care provider for your loved one makes us feel fortunate. We all enjoy what we do at Livingstone Health Care Services, and we'll keep doing it as long as our services are needed.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A W (Client) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the daily carers 7 days a week. I don't want staff calling around uninvited as I may have hospital appointments or friends and family calling in to see me. I look forward to the carers coming daily as they are kind and helpful. Please excuse my bad writing as I have a broken
wrist.

Reply from Richard Agyare, Managing Director at Livingstone Health Care Ltd

We value the favourable feedback since we strive extremely hard to maintain the high calibre that each and every one of our clients expects. We consider ourselves fortunate to have been selected as the provider of care for your loved one at home. We all enjoy what we do at Livingstone Health Care Services, and we'll keep doing it as long as people need our services


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kerry H (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to inform you how wonderful, loving and caring the two carers that attend to my mother during the week are. Absolutely amazing carers, and when they walk in, my mother's face lights up. We couldn’t have wished for a better two carers; please inform them how well they do their work and how
happy as a family we are.
I would like, if possible, for these two carers to work at my mother's on weekends as well. As the weekend staff haven’t managed to settle my mother in, especially at bedtime as well as the other two carers do.

Reply from Richard Agyare, Managing Director at Livingstone Health Care Ltd

We value the positive review since we strive so hard to maintain the high standard that each and every one of our clients deserves. We count it a privilege to have been chosen to offer care for your loved one at home. We all enjoy what we do at Livingstone Health Care and we'll keep doing it as long as people need our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nana O (Grandson of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers treat my grandfather with respect and are very patient with him. Every time I visit, the house is tidy in comparison to the last carers who treated the house in a poor state (leaving his pants soiled and the house smelly). This carer is the complete opposite as she always makes sure the house
is clean.

Reply from Richard Agyare, Managing Director at Livingstone Health Care Ltd

Since we work so hard to uphold the high standard that each and every one of our customers deserves, we appreciate the favourable review. We consider ourselves fortunate to have been selected as the provider of care for your loved one at home. We all enjoy what we do at Livingstone Health Care Services and we'll keep doing it as long as people need our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R M (Grandson of Client) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a reason to use this care service for my grandmother. Although not a very pleasant reason to use their services, but glad to have them as the care provided for my grandmother, from the first instance I met them in October 2022, I was met with professionalism, kindness and a genuine desire to help.
The
care team was knowledgeable, compassionate and excited to help out and that's the reason the team was always punctual too. The care team went above and beyond to ensure the comfort and happiness of my grandma.
I cannot emphasise more on using the services of Livingstone. They are the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for Livingstone Health Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Livingstone Health Care Ltd is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Livingstone Health Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Julius Walier

Julius Walier Maaire

Job Title: Carer (Quality Assurance Officer)

Joined: 2023

Julius Walier Maaire began his educational journey at Lawra Methodist Junior Secondary School, earning his Basic Education Certificate in April 2003. He advanced to Don Bosco Technical Institute, where he mastered Graphic Design with Corel Draw & Adobe Photoshop, receiving a Foundation Examination certificate in June 2010. Furthering his studies, he earned a Diploma in Journalism and Media Studies from the Institute of Business Management and Journalism and completed his National Service at the Nadowli-Kaleo District Assembly in 2017. Julius is known for his excellent time management skills, which contribute to his high productivity. He possesses strong interpersonal skills, is an attentive listener, and excels as a team player, fostering a conducive environment for organizational success. He is also adept at motivating and influencing his colleagues positively. Julius is multilingual, speaking English, Dagaare, Waali, Lobi, Fanti, Patwa, and Twi, and has a basic understanding of French. His professional experience includes roles as a
Graphic Designer, Painting and Supervisor at Gino’s Print Sunyani from September 2010 to July 2012, a Radio Presenter and Disc Jockey at Radio Freed Nandom from July 2011 to June 2013, and the Social Behavioural Change Communication (SBCC) Coordinator at AngloGold Ashanti (Ghana) Malaria Control Limited from March 2012 to July 2021. He served as Programs Manager, Presenter, and Studio Technician at West Link FM Lawra from July 2014 to July 2023, and as Service Personnel to the director's office at Nadowli Diarist Assembly from September 2017 to August 2018. Recently, he was the Hub Manager and head of the EducATE Program Lead & VocATE Project at Action Through Enterprise (ATE) from February 2022 to June 2023. Currently, Julius is employed at Livingstone Health Care Ltd as a Senior Care Worker IT Assistant and Quality Assurance Officer in London.


Frequently Asked Questions about Livingstone Health Care Ltd

What Type of Services does Livingstone Health Care Ltd offer?

Livingstone Health Care Ltd offers Home Care.

How many Carers does Livingstone Health Care Ltd employ?

Livingstone Health Care Ltd employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Livingstone Health Care Ltd to verify any information. View our terms and conditions. Livingstone Health Care Ltd has a Platinum Service – more info.