Home Instead Lichfield, Tamworth and North Warwickshire

Unit 1, Mercury Park, Amber Close, Amington, Tamworth B77 4RP
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9.8 42 Reviews
  • Home Instead Lichfield, Tamworth and North Warwickshire, Tamworth
Home Instead (Tamworth and Lichfield) aims to change the face of ageing by providing a non-medical care service of exceptional quality for people to stay independent within their own home for as long as possible.

Its Care Professionals look after an individual’s physical needs as well as emotional needs providing companionship, home help, personal care, living care and specialist dementia care.

Clients include individuals who have contacted the team directly, people who are looking for support for their loved ones, people who receive direct payments from the local authority and individuals who are referred by healthcare professionals and support organisations.

It is a quality service which provides compassionate care and tailor-made support built around the needs and aspirations of the client.

Whether its two hours a week of companionship, one hour a day for personal care or 24 hours support, Home Instead promises the care provided will be with a matched and consistent Care Professional who arrives at the time you require and stays the allotted time. The Care Professionals’ will be very well trained and will give care with dignity and empathy.

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Care Provided by Home Instead Lichfield, Tamworth and North Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Clough (Owner)

Funding & Fees Guide for Home Instead Lichfield, Tamworth and North Warwickshire

  • Prices

  • Available on request

Home Instead Lichfield, Tamworth and North Warwickshire Reviews (42)

Total of 42, showing 1-20
9.8

Home Instead Lichfield, Tamworth and North Warwickshire has a Review Score of 9.8 (9.802) out of 10, based on 34 reviews in the last 2 years. Over all time Home Instead Lichfield, Tamworth and North Warwickshire has 42 reviews.

Overall Experience

  • 36
  • 5
  • 1
  • 0
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Date Published

42
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34
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Review from M P (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with girl who comes we use the nail cutting service, she always asks what we want doing and Im happy with what she's done.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are delighted that you are happy with the nail cutting service you receive. Thank you for taking the time to forward your thoughts. We will ensure that the Care professional is told of your feedback.


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Review from J B (Daughter of Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and warm and have liaised well with the family. When we have raised any changes we would like to the care, these have been implemented smoothly. It is a weight off our minds to know Mum is receiving care from ladies who look after her as we would.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for your feedback. We are delighted that you feel a weight is off your mind and that the Care Professionals you know are working with your mum as you would care for her.


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Review from P C (Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very doubtful at first about asking for help, but my fears were unfounded and all my carers have been a great help to me and i look forward to their visits.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your feedback, I will ensure that your consistent team of Care Professionals know that they are a great help and you look forward to seeing them.


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Review from Y S (Wife of Client) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is the first organisation I contacted who understood our needs. They were quick to respond and to identify suitable members of staff. It has been a good experience so far.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your feedback. We are delighted that we found a way to meet your needs. We are passionate about offering solutions to individuals especially as via our own personal experiences we understand how crucial it is to not only find someone who can offer solutions to those needs but be a suitable individual who matches the client, builds relationships and is the consistent visitor.


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Review from N A (Daughter of Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first contacted the company with regards to having home help for my father enabling him to still retain some independence at home without the worry of completing everyday household tasks. The initial contact was prompt and informative and this has continued to be the case throughout the process of
setting up visits. The carers are very good and reliable and the office staff answer queries promptly. There are no hidden costs. All is explained clearly.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your review, we are delighted that you are pleased with the service.


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Review from Julia Y (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have helped me and my husband care for my mum and dad in our home. They seemed to know what we needed after our first visit and matched us with a fantastic care professional who really clicked with my mum and dad. She understood what we were all going through emotionally as well as the support
needed: personal care and outings. As we needed more support, a second care professional came to help us. My mum and dad especially appreciated her massaging skills on their dry skin. Both are incredibly caring and gentle. During a particularly difficult time, the supervisor and care professional really understood our feelings and helped us all. We have appreciated all the people who made up the team: the care professionals, supervisors and administration staff. They have always been efficient as well as sharing their individual talents and skills to provide support. Thank you so much to the team, I would highly recommend them.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are honoured by your feedback thank you. We take great pride in ensuring we deliver what our clients and their loved ones need. We will pass your comments to the Care Professionals who visited your parents consistently as I am sure they will be delighted.


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Review from Julie F (Daughter of Client) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Home Instead enough for the care and support provided to firstly our elderly Mum when she developed Alzheimer's then to Dad as he needed more everyday help.
Care was provided between 2019 to August 2024.
The care professionals were matched well to meet both our parents' needs, preferences
etc doing their jobs to a high standard of care in a kind and friendly way.
Any issues arising were dealt with promptly with good communication both to Dad and our family. There was always a prompt response to any change in care needs and we always felt care was person-centered.
Some staff really went above and beyond!
We would highly recommend using Tamworth and Lichfield Home Instead.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for taking the time to write a review of the service your Mum and Dad received from Home Instead. Your parents' regular Care Professionals, I know, loved going to see them and cared for them very much. It was our privilege to work with your parents thank you for the opportunity.


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Review from C B (Daughter of Client) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I secured the services of Home Instead to support me in the care of my mother who is 9 years into dementia diagnosis but still able to cope at home. The 2 ladies come on a rota basis to help Mum wash and dress.
I'm present when they come and both are truly lovely with Mum, showing respect and care
in equal measure.
There's always plenty of chat and laughter between Mum and both the ladies, regardless of which one is in attendance. I'm so happy and relieved to have their services as I had a very unsatisfactory result with other companions.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for sending such a lovely review we are delighted that the support you receive from our Care Professionals is exactly as you wish. It makes us so proud to know that Home Instead is making a difference.


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Review from N W (Client) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the service very good and reliable. The carers really do care which is important.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for your review, we appreciate that you don't often review services so we are grateful for your time.


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Review from Lesley M (Niece of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a massive thank you to the carers, especially two carers who have given myself and my husband peace of mind knowing the leave of care they have provided. They keep us updated with improvements regarding my aunt's progress.
They have shown care and compassion daily.
Many thanks
again.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are delighted that you have been reassured by the suitable care and support the consistent Care Professionals have afforded your Aunt. Thank you for the review it is most welcome and we will ensure the Care Professionals are told about it.


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Review from Karen H (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service provided by Home Instead but even more important is that Dad is also happy and looks forward to his weekly visit from his carer. It gives me great peace of mind knowing that he is in good hands.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for your review of the service your Father receives from us, we are delighted that he is happy with his consistent Care Professional and that you have peace of mind. From our own experiences, we understand how important that is.


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Review from T D (Client) published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two ladies who visit me are very helpful. They take me for walks and sometimes we go around the arboretum or to the local canal junction.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are so grateful for your feedback and to understand that you are enjoying the companionship your 2 consistent Care professionals are providing. Thank you.


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Review from C S (Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Home Instead, most highly for the attention I have received since the initial phone call. I was first visited by a manager to assess my needs and provide me with an appropriate carer. This was completed in a very relaxed and friendly manner. The person who has looked after me each
week I consider is more a friend than a carer during the time she is with me. One particular morning I wasn't well and she really took charge. The outcome of that was that I needed four days in hospital to recover from a chest infection. Management runs a check on a regular basis, including a monitoring visit to assess the care being administered and an observation session to see this in action. I feel very comfortable with this system, and therefore, would not hesitate to suggest them as a wonderful organisation.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are so pleased that our care professional knew you well enough to understand how unwell you were at that time. It's at times like that, that our confidence in our ethos of consistent regular care professional grows, and we are all the more passionate that matched care professionals who visit consistently, is the way to ensure our clients are safe and happy being as independent as possible within their own home. So happy that you are feeling better; many thanks for giving us your feedback.


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Review from Gemma W (Granddaughter of Client) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear team, from all of the family we would like to say thank you for your commitment, dedication, kindness and compassion in caring for my grandad from around 2020 until now. Every team member was introduced and we had a personable care plan, a great team of carers and a management team who checked
in and all supported a family-centered care approach which we really valued. From the good morning smile to the friendly check in how are you and talking of life experiences and adventures with Grandad showed his life was valued. You got to know us and that meant we felt included, sharing and delivering best care at home together. Towards the end of Grandad's care journey when we moved into end-of-life care and NHS care teams stepped in to support us too, you still showed up with a friendly face, a known voice, you comforted all of us, held hands and was present and for this, we are forever grateful and I know grandad would have known you were there, thank you, so highly recommended for anyone.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for the time you spent writing this fantastic review. It means so much to the team to understand that the work they do on a daily basis is the right approach for the client. Your grandfather was a very special person and I know the team loved working with him and took pride in their personalised approach which we know both he and the family valued. Thank you.


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Review from K M (Daughter of Client) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I have been really impressed with the very professional service you have provided from start to finish. Great care is taken to ensure every need is met and the safeguarding process is hugely reassuring. Thank you.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are delighted that Mum is satisfied with her consistent Care Professionals and that they are making a difference to you all as a family. Thank you for taking the time to provide the feedback, we will ensure the team is made aware.


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Review from A H (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience as a service user has been very positive throughout. I have been treated with great care and dignity and I have felt completely comfortable and at ease with their company at all times. Very respectful.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are delighted with your review thank you so much. Your Care Professionals love coming to see you and will be so glad that the personalised support they are giving you, is just what you want and need. When I told them of your feedback they tell me that they are honoured to have the opportunity to work with you.


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Review from Jonathan H (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been receiving care from Home Instead for the last 3 years. Recently she has had to be moved to a Nursing Home and I would like to express my, and my family's appreciation for the excellent service they provided for my Mother while under their care. I live in London and visited my Mother
weekly when I could. Given this, Home Instead provided me with regular updates on her progress, replied promptly and kindly to my queries, and went out of their way to provide advice and support at the difficult time when it became necessary for the Mother's move to the Nursing Home. Most importantly, the carers were wonderful, kind, and patient, particularly during the initial period when Mother was getting used to having to accept care which could be rather difficult at times. I cannot thank them enough for how they developed a caring relationship with my Mother and how invaluable their advice and support have been to us. For all of these reasons, I cannot recommend highly enough.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are honoured to have worked with you Mother and delighted that both you and she were delighted with the support she received. Thank you for your review.


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Review from Jackie W (Daughter of Client) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for over twelve months for additional support for our mom since our dad passed away eighteen months ago. She has eagerly looked forward to her three weekly visits from two very caring and professional ladies. They have assisted in cleaning and supported Mom with her love of
gardening but most of all, they have provided companionship and a friendly ear. Communication has always been excellent and we would definitely recommend this service to anyone looking for cleaning help and friendship within their own home.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are delighted that both your mom and you, as her family, are happy with the care and support we have put in place. We know how important companionship is, removing isolation and supporting the client to enjoy the tasks that they have historically enjoyed. Thank you for taking the time to give us your views.


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Review from Nigel O (Power of Attorney of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brought in this service around one year ago to provide increasing support for an elderly gentleman. The flexibility of Home Instead is its strength - very important in this situation. The vast majority of the carers' overall professionalism was superb and the many individuals managed to bond very well
with the client. Would recommend.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for the review of the service for the client you are power of attorney for. We are always very happy to help and support where we can. Many thanks.


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Review from P S (Friend of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our close friend received both personal care and day-to-day living support with Home Instead for over 6 months. The team of carers has been excellent, with all carers responding positively to our friend's personal needs and interests. We have also been pleased with how care was (re)organised to meet
his changing needs and medical commitments.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for your lovely review it is great to have your comments and we will certainly pass them on to your Friends Care Professionals.


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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Home Instead Lichfield, Tamworth and North Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Home Instead Lichfield, Tamworth and North Warwickshire is calculated as follows: ( (164 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 197 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Lichfield, Tamworth and North Warwickshire is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Home Instead

Date: Thursday 31 Mar 2022 More details

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Meet the Team (11)

Sally

Sally Clough

Job Title: Director/Owner

Joined: 2003

Sally has worked within care for 15 years and is very passionate about delivering the highest of standards, giving clients choice and control and creating an aspirational role for Care Professionals.


Carol

Carol Hull

Job Title: Office Manager

Joined: 2018

Carol has over 40 years of experience in finance and administration and her role is to support the business, manage the office team and ensure that efficient and effective systems are in place on a day-to-day basis.


Charlotte

Charlotte Coates

Job Title: Field Care Supervisor

Joined: 2016

Charlotte has 17 years of experience within the care profession, her passion and speciality are supporting clients experiencing Dementia. Her role is to work with clients and their families providing tailored care around their needs and wishes, enabling them to remain at home.


Sam

Sam Hogg

Job Title: Field Care supervisor

Joined: 2018

Sam has worked within care since the age of 18, she supports clients during their initial enquiry and will visit families in their homes to discuss and facilitate an individual's requirements ensuring that we provide a person-centred bespoke care package for all our clients.


Carrie

Carrie Spiers

Job Title: Marketing Coodinator

Joined: 2024

Carrie is responsible for marketing-related activities by supporting the development and execution of the company's marketing and branding strategies.


Esther

Esther Hemings

Job Title: Financial Controller

Joined: 2015

Esther is a qualified accountant, and following many years of working in business, she decided to move to the care sector. She is also a qualified Love to Move instructor and helps with community projects.


Jacquie

Jacquie Priddy

Job Title: Head of People

Joined: 2024

Jacquie is responsible for supporting and engaging our care professionals through their Home Instead journey. She does this by ensuring compliance, and that they are happy in their role.


Terri

Terri Tipper

Job Title: Registered Care Manager

Joined: 2024

Terri has worked in care since the age of 18, so has a wealth of experience in the care sector. She works alongside the whole team, ensuring high-quality, tailored care that meets the needs of our clients.


Jill

Jill Ford

Job Title: Senior Carer

Joined: 2019

Gill is our senior care professional, and part of her role involves completing support visits to ensure compliance. She also helps to support Jacquie with the facilitation of Fab Friday Friends.


Donna

Donna Roff

Job Title: Recruitment & Engagement Officer

Joined: 2024

Donna brings a wealth of experience to our team. She is a qualified Primary School teacher, and decided to make a change in her career by getting into recruitment in 2018. Working in this sector at Avon Cosmetics, Donna was a top recruiter for 3 years running.


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Jane Walker

Job Title: Scheduler

Joined: 2024

Jane joined the team in September 2024, bringing a real passion for people, placing them at the heart of everything she does. Jane specialised in coordination within various organisations, including the emergency services in the NHS.


Frequently Asked Questions about Home Instead Lichfield, Tamworth and North Warwickshire

What Type of Services does Home Instead Lichfield, Tamworth and North Warwickshire offer?

Home Instead Lichfield, Tamworth and North Warwickshire offers Home Care.

How many Carers does Home Instead Lichfield, Tamworth and North Warwickshire employ?

Home Instead Lichfield, Tamworth and North Warwickshire employs 44 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Lichfield, Tamworth and North Warwickshire to verify any information. View our terms and conditions. Home Instead Lichfield, Tamworth and North Warwickshire has a Platinum Service – more info.