Home Instead Lichfield, Tamworth and North Warwickshire

Unit 1, Mercury Park, Amber Close, Amington, Tamworth B77 4RP
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9.8 42 Reviews
  • Home Instead Lichfield, Tamworth and North Warwickshire, Tamworth
Home Instead (Tamworth and Lichfield) aims to change the face of ageing by providing a non-medical care service of exceptional quality for people to stay independent within their own home for as long as possible.

Its Care Professionals look after an individual’s physical needs as well as emotional needs providing companionship, home help, personal care, living care and specialist dementia care.

Clients include individuals who have contacted the team directly, people who are looking for support for their loved ones, people who receive direct payments from the local authority and individuals who are referred by healthcare professionals and support organisations.

It is a quality service which provides compassionate care and tailor-made support built around the needs and aspirations of the client.

Whether its two hours a week of companionship, one hour a day for personal care or 24 hours support, Home Instead promises the care provided will be with a matched and consistent Care Professional who arrives at the time you require and stays the allotted time. The Care Professionals’ will be very well trained and will give care with dignity and empathy.

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Care Provided by Home Instead Lichfield, Tamworth and North Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Clough (Owner)

Funding & Fees Guide for Home Instead Lichfield, Tamworth and North Warwickshire

  • Prices

  • Available on request

Home Instead Lichfield, Tamworth and North Warwickshire Reviews (42)

Total of 42, showing 21-40
9.8

Home Instead Lichfield, Tamworth and North Warwickshire has a Review Score of 9.8 (9.802) out of 10, based on 34 reviews in the last 2 years. Over all time Home Instead Lichfield, Tamworth and North Warwickshire has 42 reviews.

Overall Experience

  • 36
  • 5
  • 1
  • 0
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Date Published

42
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8

Review from J H (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents have been using Home Instead for nearly two years now and the company really does go above and beyond! The care staff are very professional, very efficient and, most importantly, very caring. The whole company has been a very valuable support to both my parents. I would highly recommend!

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

I am thrilled that both you and your parents have found our services to be efficient and professional, thank you so much for providing this review. I will make sure that the consistent Care Professionals who visit your parents are informed of your feedback.


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Review from G M (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided an excellent service and the carers who came to support and look after my mum were absolutely lovely. They were punctual, efficient and caring and provided companionship for my mum, which she very much enjoyed. We will both miss their visits.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are so delighted that your mum enjoyed her companionship-led support with her regular Care professionals; we will be sure to pass on your comments to them as they will be thrilled your mum was happy. Thank you for taking the time to provide your thoughts.


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Review from M B (Wife of Client) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Home Instead services for almost two years now, having finally got my husband's dementia diagnosis. We started by going to the local cafe. The staff and volunteers have been brilliant, offering a wide variety of activities, friendship, laughter, movement exercise, a listening ear
and signposting to other useful services, not to mention the tea, coffee, cakes and biscuits!
All these have helped my husband and I to remain engaged with normal social activities and avoid some of the isolation and anxiety dementia can bring, More recently we have used Home Instead's companionship service. My husband very much misses male company and the ability to go out and about in the car. His companion is a lovely man who provides these and my husband has begun to engage in conversation much more than previously. I benefit from his companion's visit too by having a break from our usual daily routines.
I particularly like Home Instead's flexibility and the very personal nature of their services which surpasses that of the other care agency used when I was in hospital for a short while.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are delighted that you have both benefited from the Home Instead support. I know that your Husbands regular Care Professional enjoys the visits too so I will be sure to pass your comments on.
So pleased to hear that your visits to our local cafe have been of support. Thank you for your feedback


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Review from R M (Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Service is good and timekeeping is very good. Staff are attentive.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your feedback; we appreciate honest, constructive feedback as it allows us to grow and develop. The team will review your responses and make appropriate changes.


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Review from Anne C (Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with your service as I tried a few before you but you were the best. Being taken to the shops and help around the house was fabulous. I would recommend you to any of my friends who need help. Thank you so much.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We are so delighted that you found the service from your consistent Care Professional the best compared to other agencies that you had tried. We will ensure your comments are passed to those who have made a difference for you. Many thanks for your feedback we appreciate hearing from our clients.


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Review from J L (Client) assisted by family/friend published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer listens and responds to me and she is good-humoured. I look forward to her visits. She is extremely helpful and caring. She seems to be genuinely interested in me. She gets on well with other members of my family.

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Review from Laura T (Client) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial telephone enquiries in early July 2023 to an assessment visit, followed by a 2 weekly visit to introduce staff who have helped me 3 times per week on a rota basis was handled admirably and a friendly, reassuring procedure. 'Home Instead' started with helpful visits on the 12th of August
2023 and continues. I look forward to the help I get including showering, hair washing, bed changing (including mattress turning) various household tasks and help with an exercise programme supplied by a 'falls clinic'. Which I find so reassuring, particularly for balance exercises. In total a good experience.

Reply from Lisa Brown, Registered Care Manager / Head of Care at Home Instead Lichfield, Tamworth and North Warwickshire

Dear Laura, Thank you for your lovely feedback and for taking the time to write a review. It is always heartening to hear that both the care professionals and the office team have been so supportive and efficient in turn. Everyone in the team is committed to providing the best quality service available; your comments enable us to continue helping more people in our community. It is also very reassuring to hear that you are being assisted to maintain your exercise programme during our visits. We will let the team know how much you have valued their practical support and care. Thank you again.


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Review from Lesley H (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead to be very helpful and have provided me with comfort caring for my elderly mother, especially as I am not a resident in the UK.
Communication is very good and I am kept abreast of any matters as they arise.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your feedback; we are delighted that you find comfort in our approach to supporting your Mother. As you say communication is key and we take great pride in our partnership working with family members as well as her health and wellbeing experts.


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Review from Karen R (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely team of carers have been supporting my 92-year-old Mum after she came out of a care home in April. The care given has been excellent. The carers always arrive on time and have supported my mum with all her needs and any concerns have been addressed quickly. The care may seem a little expensive
but in my opinion value for money given the quality and continuity of care received. They have helped Mum with her confidence to a point where we have been able to reduce the care she now requires so Mum can continue with her independence where possible in her own home. Communication has always been good with the team and myself.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for taking the time to provide feedback. It makes such a difference to the regular and consistent Care Professionals that have supported your mum to know that the work they have done is appreciated as well as helping to improve her wellbeing. We are delighted that your mum is regaining her independence and the team will continue to focus on improving it further.


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Review from Andrea L (Daughter of Client) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead Lichfield, Tamworth and North Warwickshire in May 2022 for our mother who has dementia. From our first meeting with the field care supervisor, we were delighted with the care and service she received. The ladies that went to my mother all had their own different way to
reach out to her which has been wonderful. They all do things without having to be asked eg. washing, light housework and prompting her to undertake small tasks within her abilities. She has now moved into residential care a new chapter in her life story. We can't recommend Home Instead enough for enabling her to stay independent as long as she did. Thank you to all the team it’s been a pleasure working with you all.

Reply from Lisa Brown, Registered Care Manager / Head of Care at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your kind words. We are incredibly grateful that you took the time to leave such an amazing review of the care and support that your Mother had from Home Instead. We were very privileged to be able to work alongside your Mother and you all as her family to enable her to stay at home. We will pass your kind words on to her team of Care professionals and we wish your Mother well in her new home.


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Review from I P (Son of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are well trained and on time. They adapt to my mother's conversation well. They are good at bringing out the conversation rather than just sitting and watching tv. They are well-trained and tidy. All seems to be overall good.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your feedback. We are delighted to understand that your mother has enjoyed her companionship and relationship-led care with her consistent care professionals


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Review from G P (Husband of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have benefitted from home care for 12 months. Dauring that time we have come to rely on their care. As my wife suffers from Alzheimer's the understand the special care needed which they supply in full. Thank you Home Instead (Tamworth & Lichfield) for enabling us to remain at home.

Reply from Lisa Brown, Registered Care Manager/Head of Care at Home Instead Lichfield, Tamworth and North Warwickshire

It is a pleasure to support your wife and yourself to remain at home. Thank you so much for the feedback. We shall pass on your comments to all of your care professionals.


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Review from Kim F (Daughter-in-law of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Home Instead Lichfield, Tamworth and North Warwickshire in March for my mother-in-law who has dementia. From our first meeting with the field care supervisor, we were delighted with the care and service she receives. The three ladies that go to my mother-in-law all bring their own different
way to her which is great for her. They all do things without having to be asked i.e. put washer or dishwasher on and the fact that she now showers is amazing. My husband and I can't recommend Home Instead enough. Thank you.

Reply from Lisa Brown, Registered Care Manager/Head of Care at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you so much for taking the time to express your views, we will ensure that your feedback is forwarded to your mother-in-law's care professionals.


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Review from Liz S (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've engaged the services of Home Instead (Tamworth & Lichfield) for the past 2plus years, and are delighted with the support and care given. The team go above and beyond in support of Mum and our family. Communication is easy and always friendly and efficient. The ladies who support Mum are more like
family friends than care professionals (they are always professional). My brother and I can't be with Mum as much as we'd like, and knowing there will be a daily visit for company for Mum is priceless.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for your feedback, we are delighted that Mums matched and consistent Care Professionals are having such a positive impact and Mum is enjoying the companionship


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Review from Lauraine C (Daughter-in-law of Client) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care package we have in place is covering early evenings. However, recently we have requested two evenings - Tuesday and Saturday (late evening). Very accommodating and flexible with their package which helps cover all our needs. Cares about the person they are caring for and also very understanding
and knowledgable of that person. I cannot thank all the carers enough for all that they do in making my mom happy and comfortable in her home environment.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

We appreciate you comments, thank you. It is always our focus to provide flexibility in our care delivery to ensure a clients safety and well-being so it is our pleasure to help with your Mums changing needs.


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Review from V M (Husband of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team have provided tremendous support for my wife and myself for over the past 18 months. The Care Givers have always been on time, smiling and unstinting in their concern for both our welfare. They remembered my wife's personal needs and routines and socialised with her. If time permitted
they assisted with household chores.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for the feedback. I am delighted that you have found the hourly services at Home Instead most suitable for yourself and your wife. I'm sure your consistent and regular Care Professionals will be delighted to hear of your praise, so we will pass it on. Thanking you.


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Review from I C (Wife of Client) published on 15 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been receiving weekly visits from Home Instead for 12 months. He was at first reluctant to accept these visits but he now looks forward to them. Each of the three carers from whom he has had support have been friendly and caring. He was sorry when the first one moved away, but he soon
realised that her replacement was equally as good. When she moved elsewhere, he adapted well to the current person. He remembers each of them fondly - he even remembers their names, which is unusual for him and he often recalls the conversations he has had with them. We are both impressed by the fact that Home Instead will not send anyone new without first introducing that person to us. If I need to contact the office, I invariably get a quick and friendly response on the phone and, should the person I need to speak to not be available, they can be relied upon to contact me as soon as they are able. The quarterly reviews are always helpful and are much more than a mere formality.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Many thanks for your views about Home Instead Tamworth and Lichfield's service, we are delighted that the team have made a positive difference. It's so lovely of you to take the time to tell us how you feel and we will most definitely let everyone know who was involved specifically within the care delivery. I am grateful, thank you.


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Review from N E (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead caregivers have been very supportive in helping to care for our elderly mother who has dementia and mobility problems. We are able to access Home Instead's online portal on a daily basis to read the caregivers' reports following their visits. This, together with regular review meetings,
has given us much reassurance and peace of mind. The caregivers provide a range of services such as helping our mother with personal care, cleaning, laundry, shopping, and escorting her to appointments, whilst also providing companionship. They act professionally and treat Mom with dignity. I would thoroughly recommend Home Instead and the service they provide.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

I am grateful for your feedback and will pass it on to the caregivers. We are so pleased that the care provided suits Mum and provides you, as a family, with the reassurance that she can live safely and independently at home.


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Review from Helen P (Granddaughter of Client) published on 8 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed help to get my 99-year-old grandad ready for bed and provided with a meal each evening. The caregivers were exceptional and he thoroughly enjoyed their company and care. They came for an hour each evening and gave the family peace of mind he was in good hands. It provided him with some companionship
which he loved.
When grandad's health deteriorated due to his age and frailty, the care the managers and caregivers gave to grandad and me during this time was second to none. He was treated with such dignity and respect at all times and everything was always explained to him. We were helped and guided through his final days by the team to which I will be eternally grateful.

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your kind feedback. It has been a privilege to work with such an amazing guy and we are grateful for the opportunity to make a difference to the whole family.


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Review from Susan B (Daughter of Client) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead to provide some companionship and support for my mother who was struggling with loneliness, dementia, and the impact of giving up her car. Over the few months we have been working with them, my mum and I agree that they have been nothing short of marvellous. Our caregiver has
quickly become a trusted and invaluable support to my mother who was, at the start quite reticent about 'having a stranger in the house.' From my dealings with the supervisors and managers, I am delighted at just how friendly, professional and flexible they and their caregivers have been. My mum's caregiver has stepped in on several occasions to enable my mum to attend appointments; something that was becoming a real challenge as I live a distance away. The Lichfield and Tamworth team have made a world of difference to mums life and we wouldn't hesitate to recommend them.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Home Instead Lichfield, Tamworth and North Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Home Instead Lichfield, Tamworth and North Warwickshire is calculated as follows: ( (164 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 197 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Lichfield, Tamworth and North Warwickshire is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (11)

Sally

Sally Clough

Job Title: Director/Owner

Joined: 2003

Sally has worked within care for 15 years and is very passionate about delivering the highest of standards, giving clients choice and control and creating an aspirational role for Care Professionals.


Carol

Carol Hull

Job Title: Office Manager

Joined: 2018

Carol has over 40 years of experience in finance and administration and her role is to support the business, manage the office team and ensure that efficient and effective systems are in place on a day-to-day basis.


Charlotte

Charlotte Coates

Job Title: Field Care Supervisor

Joined: 2016

Charlotte has 17 years of experience within the care profession, her passion and speciality are supporting clients experiencing Dementia. Her role is to work with clients and their families providing tailored care around their needs and wishes, enabling them to remain at home.


Sam

Sam Hogg

Job Title: Field Care supervisor

Joined: 2018

Sam has worked within care since the age of 18, she supports clients during their initial enquiry and will visit families in their homes to discuss and facilitate an individual's requirements ensuring that we provide a person-centred bespoke care package for all our clients.


Carrie

Carrie Spiers

Job Title: Marketing Coodinator

Joined: 2024

Carrie is responsible for marketing-related activities by supporting the development and execution of the company's marketing and branding strategies.


Esther

Esther Hemings

Job Title: Financial Controller

Joined: 2015

Esther is a qualified accountant, and following many years of working in business, she decided to move to the care sector. She is also a qualified Love to Move instructor and helps with community projects.


Jacquie

Jacquie Priddy

Job Title: Head of People

Joined: 2024

Jacquie is responsible for supporting and engaging our care professionals through their Home Instead journey. She does this by ensuring compliance, and that they are happy in their role.


Terri

Terri Tipper

Job Title: Registered Care Manager

Joined: 2024

Terri has worked in care since the age of 18, so has a wealth of experience in the care sector. She works alongside the whole team, ensuring high-quality, tailored care that meets the needs of our clients.


Jill

Jill Ford

Job Title: Senior Carer

Joined: 2019

Gill is our senior care professional, and part of her role involves completing support visits to ensure compliance. She also helps to support Jacquie with the facilitation of Fab Friday Friends.


Donna

Donna Roff

Job Title: Recruitment & Engagement Officer

Joined: 2024

Donna brings a wealth of experience to our team. She is a qualified Primary School teacher, and decided to make a change in her career by getting into recruitment in 2018. Working in this sector at Avon Cosmetics, Donna was a top recruiter for 3 years running.


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Jane Walker

Job Title: Scheduler

Joined: 2024

Jane joined the team in September 2024, bringing a real passion for people, placing them at the heart of everything she does. Jane specialised in coordination within various organisations, including the emergency services in the NHS.


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