Home Instead Lichfield, Tamworth and North Warwickshire

Unit 1, Mercury Park, Amber Close, Amington, Tamworth B77 4RP
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9.8 42 Reviews
  • Home Instead Lichfield, Tamworth and North Warwickshire, Tamworth
Home Instead (Tamworth and Lichfield) aims to change the face of ageing by providing a non-medical care service of exceptional quality for people to stay independent within their own home for as long as possible.

Its Care Professionals look after an individual’s physical needs as well as emotional needs providing companionship, home help, personal care, living care and specialist dementia care.

Clients include individuals who have contacted the team directly, people who are looking for support for their loved ones, people who receive direct payments from the local authority and individuals who are referred by healthcare professionals and support organisations.

It is a quality service which provides compassionate care and tailor-made support built around the needs and aspirations of the client.

Whether its two hours a week of companionship, one hour a day for personal care or 24 hours support, Home Instead promises the care provided will be with a matched and consistent Care Professional who arrives at the time you require and stays the allotted time. The Care Professionals’ will be very well trained and will give care with dignity and empathy.

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Care Provided by Home Instead Lichfield, Tamworth and North Warwickshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sally Clough (Owner)

Funding & Fees Guide for Home Instead Lichfield, Tamworth and North Warwickshire

  • Prices

  • Available on request

Home Instead Lichfield, Tamworth and North Warwickshire Reviews (42)

Total of 42, showing 41-42
9.8

Home Instead Lichfield, Tamworth and North Warwickshire has a Review Score of 9.8 (9.802) out of 10, based on 34 reviews in the last 2 years. Over all time Home Instead Lichfield, Tamworth and North Warwickshire has 42 reviews.

Overall Experience

  • 36
  • 5
  • 1
  • 0
  • 0

Date Published

42
5
20
34
8

Review from Debra W (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Tamworth are currently supporting my parents. The level of care, kindness and professionalism is outstanding. The ladies in the team around Mum and Dad are superb, their commitment to them is excellent, providing a range of help from personal care, housekeeping, and companionship to outings
to Coffee shops (pre-Covid). They put their clients at the heart of everything, all visits are at least an hour-long meaning everyone feels valued and very importantly safe. Any contact with the admin side of Home Instead Tamworth is dealt with promptly, kindly and in a super friendly, supportive manner. Quite simply they are 5*and offer my sister and I peace of mind at all times. I cannot rate them highly enough. Thank you!

Reply from Sally Clough, Owner at Home Instead Lichfield, Tamworth and North Warwickshire

It is our pleasure to work with your Mum and Dad, thank you for your kind words we will ensure the CAREGIvers are given this feedback


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P C (Friend of Client) assisted by family/friend published on 12 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead Senior Care Tamworth & Lichfield for 7 years and have found all the caregivers in this time kind, caring and understanding.

Reply from Sally Clough, Director at Home Instead Lichfield, Tamworth and North Warwickshire

Thank you for your kind review. We are delighted to be able to support you to stay independent within your own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Home Instead Lichfield, Tamworth and North Warwickshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Home Instead Lichfield, Tamworth and North Warwickshire is calculated as follows: ( (164 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 197 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Lichfield, Tamworth and North Warwickshire is based on 33 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (11)

Sally

Sally Clough

Job Title: Director/Owner

Joined: 2003

Sally has worked within care for 15 years and is very passionate about delivering the highest of standards, giving clients choice and control and creating an aspirational role for Care Professionals.


Carol

Carol Hull

Job Title: Office Manager

Joined: 2018

Carol has over 40 years of experience in finance and administration and her role is to support the business, manage the office team and ensure that efficient and effective systems are in place on a day-to-day basis.


Charlotte

Charlotte Coates

Job Title: Field Care Supervisor

Joined: 2016

Charlotte has 17 years of experience within the care profession, her passion and speciality are supporting clients experiencing Dementia. Her role is to work with clients and their families providing tailored care around their needs and wishes, enabling them to remain at home.


Sam

Sam Hogg

Job Title: Field Care supervisor

Joined: 2018

Sam has worked within care since the age of 18, she supports clients during their initial enquiry and will visit families in their homes to discuss and facilitate an individual's requirements ensuring that we provide a person-centred bespoke care package for all our clients.


Carrie

Carrie Spiers

Job Title: Marketing Coodinator

Joined: 2024

Carrie is responsible for marketing-related activities by supporting the development and execution of the company's marketing and branding strategies.


Esther

Esther Hemings

Job Title: Financial Controller

Joined: 2015

Esther is a qualified accountant, and following many years of working in business, she decided to move to the care sector. She is also a qualified Love to Move instructor and helps with community projects.


Jacquie

Jacquie Priddy

Job Title: Head of People

Joined: 2024

Jacquie is responsible for supporting and engaging our care professionals through their Home Instead journey. She does this by ensuring compliance, and that they are happy in their role.


Terri

Terri Tipper

Job Title: Registered Care Manager

Joined: 2024

Terri has worked in care since the age of 18, so has a wealth of experience in the care sector. She works alongside the whole team, ensuring high-quality, tailored care that meets the needs of our clients.


Jill

Jill Ford

Job Title: Senior Carer

Joined: 2019

Gill is our senior care professional, and part of her role involves completing support visits to ensure compliance. She also helps to support Jacquie with the facilitation of Fab Friday Friends.


Donna

Donna Roff

Job Title: Recruitment & Engagement Officer

Joined: 2024

Donna brings a wealth of experience to our team. She is a qualified Primary School teacher, and decided to make a change in her career by getting into recruitment in 2018. Working in this sector at Avon Cosmetics, Donna was a top recruiter for 3 years running.


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Jane Walker

Job Title: Scheduler

Joined: 2024

Jane joined the team in September 2024, bringing a real passion for people, placing them at the heart of everything she does. Jane specialised in coordination within various organisations, including the emergency services in the NHS.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Lichfield, Tamworth and North Warwickshire to verify any information. View our terms and conditions. Home Instead Lichfield, Tamworth and North Warwickshire has a Platinum Service – more info.