Home Instead (Wakefield)

3H The Gateway, Fryers Way, Silkwood Park, Ossett WF5 9TJ
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Top 20 award
10 48 Reviews
  • Home Instead (Wakefield), Ossett
Home Instead (Wakefield) is a well-established and highly respected home care provider that specialises in non-medical home care, providing the highest-quality bespoke care.

It’s all about the client, what they want, their happiness and what Home Instead can do to help them live longer and independently in the comfort of their own home.

For Care Professionals, bringing joy, happiness and independence to the lives of the elderly in the community is paramount.

Care Professionals provide a minimum of one-hour visits, where they can build meaningful relationships and provide the highest-quality care.

Clients can feel rest assured Care Professionals are on time every time and they are there for the full allocated time.

The service is not task-focused. The Care Professional gets to know the client, their interests and personality so that they can provide relationship-led care with services tailored to suit everybody.

Each Care Professional is carefully selected, screened and highly trained. Only individuals who are caring, compassionate, reliable and share the same ethos as Home Instead are employed.

Care Professionals are matched to you based on interests, hobbies, personality, etc. You would always have a consistent small team of Care Professionals. This way you can be rest assured a stranger will never turn up at your door.

Remember Home Instead (Wakefield) is always there for clients 24 hours a day, 365 days a year.

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Care Provided by Home Instead (Wakefield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robert Moore (Director)

Funding & Fees Guide for Home Instead (Wakefield)

  • Prices

  • Prices available on request

Home Instead (Wakefield) Reviews (48)

Total of 48, showing 1-20
10

Home Instead (Wakefield) has a Review Score of 10 (9.992) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Wakefield) has 48 reviews.

Overall Experience

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Date Published

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Review from Joy W (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very nervous about using a care agency as you hear about people who have had horrible experiences but Home Instead have been incredible. They were so helpful in getting everything in place so my mum could be discharged from hospital. They guided us through the process and nothing was too much
trouble.
The care they provide has been exemplary. The carers they employ are very professional, friendly and caring and they all speak very highly of the company. Nothing is too much trouble for the office staff who are always available to speak to.
Their support has made a very difficult journey that much easier and we have enjoyed getting to know all the lovely carers and staff. We will be forever grateful.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that we've been able to support your family during such a challenging time. We're so glad to hear that you've found our team caring, professional, and helpful throughout the process. Your feedback inspires us to continue providing the highest level of care. We're truly grateful for your trust in us!


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Review from C C (Husband of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very efficient organisation, all carers are first class and have a very kind and sympathetic approach to the client. They go out of their way to see the residents are comfortable. l have no complaints about any of the services l have received from Home Instead.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your kind words! We're delighted to hear that you've had such a positive experience with Home Instead. If you ever need anything else, please don't hesitate to reach out. We're always here to help!


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Review from Peter R (Client) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We look forward to seeing our carers weekly, they are cheerful and work well. Both know what needs doing and do it well. There is also a very good balance between work and rapport, which is pleasing as many weeks apart from shopping we only see each other. All in all very satisfied with the service.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your lovely feedback! We're so glad to hear that you enjoy seeing your carers each week and that they bring both cheerfulness and professionalism. It's great to know they balance their work and rapport so well. Your satisfaction means a lot to us!


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Review from Anna S (Niece of Client) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle left hospital and was in need of care at short notice. The manager was able to meet with me and my uncle at my uncle's home within a couple of hours of getting in touch and the care was in place for the next morning. The manager was very respectful of my uncle and made sure he explained things
to him carefully, which was important for my uncle and reassuring for me. The service that we have received since then has been faultless. My uncle has spoken very highly of the care and any time I've needed to be in touch about something I've been able to talk to someone immediately. My experience with Home Instead in Wakefield has been fantastic and I wouldn't hesitate to recommend them.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words and for sharing your experience with us. We're delighted to hear that our team was able to provide prompt and respectful support for your uncle when he needed it most. It means so much to know that both you and your uncle feel reassured and well cared for. We truly appreciate your recommendation and are always here if you need us. Thank you again!


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Review from Philip m (Son of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can highly recommend Home Instead. From our first contact we found them very helpful, flexible and understanding of what we were looking for. It was our first experience of care in the home and very often we didn't know what we needed, but at all times Home Instead were able to help and respond quickly.
Dad quickly settled into his new routine and enjoyed the company of Home Instead carers.
They did indeed enable Dad to be at home instead of hospital. Thank you to the whole team.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words. We're delighted to hear that your dad felt comfortable with our care, and it's wonderful to know we could support him in staying at home. Your feedback means a lot to our team!


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Review from Lisa D (Daughter of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for a number of months now following a recommendation from a friend. Wow! What a breath of fresh air they are compared to many caregiving companies. Friendly helpful supportive kind. The team in the office are amazing and the caregivers themselves we have had are nothing
but kind helpful and respectful. I love that each session is an hour long. With Mum's medical condition and lack of speed and agility, we need not to be against the clock. Parkinson's and Lewy Body Dementia are horrid diseases on their own never mind together and the team have restored my faith in care for all the reasons given above. Mum is happy. They have taken tons of pressure off me and I could not recommend them highly enough. Thank you for all you do for us.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your kind review! We're delighted our team has positively impacted you and your mum. It's wonderful to hear our Care Professionals have been friendly and supportive. We appreciate your recommendation and are honoured to support your family.


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Review from Gill M (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead Wakefield three times to provide support to my mum whilst I have been on holiday. I've appreciated the flexibility of being able to set up ad hoc support and that the same person has generally been scheduled to look after my mum. My mum lives relatively independently at 90 so
the support provided has been quite low level such as washing up, making the bed etc but knowing someone is coming in to check on my elderly mum and be in hand for any issues she has, has been wonderful and allowed me to take holidays knowing she is being well cared for. Thank you all at Home Instead Wakefield.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for your kind words and for choosing Home Instead Wakefield to support your mum. We are delighted to hear that our flexible, ad hoc support and the consistency of care have provided you with peace of mind while you've been on holiday. Your appreciation means a lot to us, and we're grateful for the opportunity to care for your mum. If you ever need anything, please do not hesitate to reach out.


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Review from L M (Wife of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was suggested by an NHS professional and it has been a very positive experience right from my initial contact. Other agencies had thought we 'live too far away' (we don't) Home Instead said 'Yes, we can do that.' I am a lone carer with no family nearby and my husband's needs have increased
over the last year. Home Instead has always been very responsive, from the staff member in the office who is always so helpful, through to the whole team of carers, all of whom are lovely warm people who are kind, patient and genuinely seem to enjoy what they do.
Having Home Instead has given me my life back, as much as possible, and I can work and visit family in the UK and abroad, knowing that my husband is safe and well looked after and that there is a solid backup of an organisation. Recently, in an emergency, they provided 3 hours of unscheduled care with 2 hours notice.
I am also a health professional and have very high standards. I can thoroughly recommend Home Instead.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

We thank you for leaving such a glowing review and are happy that you can be free in your endeavours knowing your husband is taken care of. If you need anything at all, please do not hesitate to contact the office.


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Review from Joseph B (Son of Client) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide care and support for my elderly father, who has dementia and needs lots of help to live independently. The management team and our regular carer, do a brilliant job. They understand Dad's needs, look after him very well indeed and have gone above and beyond for my dad on more than
one occasion when he's had an accident. I cannot recommend Home Instead highly enough, they are fantastic.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

We're delighted to hear that you're pleased with our services and that you trusted us to care for your father. Your satisfaction is our top priority. If you ever need anything at all, please don't hesitate to reach out. We're here to support you in any way we can.


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Review from E G (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Home Instead when looking for respite care for my dad when I was going to be away on holiday. From their initial visit to ascertain my dad's needs they've been nothing but brilliant. He loves the carers who attend. Not only because of the assistance they give him but the time they spend with
him having a chat making sure he's okay. I have nothing but the highest praise for all the staff at Home Instead and I can't express how happy I am to have found them. I can be away knowing my dad is in the best hands giving me peace of mind that he's okay while I'm not there. I receive regular invitations for friendship days they organise in our local area. They've been nothing but brilliant all along and I will gladly continue to use their services and highly recommend them.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words and for entrusting us with the care of your family member. We're thrilled to hear that you're satisfied with our service. Should you ever need anything or have any concerns, please don't hesitate to reach out. We're here for you every step of the way.


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Review from Michael B (Son of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and his staff for the tremendous service they provided when caring for my elderly mother. The process of organising the care was seamless and very professional from start to beginning. The staff that came to look after my mother's needs were outstanding, making her feel safe
and reassured. My mother used to look forward to seeing her carers as they engaged with her on her level making her laugh and smile whilst going about their duties.
I would wholeheartedly recommend him and his team for anybody who is looking for help with care for an elderly relative.

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Review from Adrian P (Son of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I engaged Home Instead three months ago to help provide care for my elderly parents, both of whom have dementia. From our very first meeting I have been impressed and reassured by the whole team. I feel that I am dealing with human beings who engage with my parents as individuals, not employees who
are reading from a script. All my queries and requests have been attended to promptly and effectively, with the patience and flexibility that are so necessary when dealing with dementia. My parents immediately took to their carer, and as their needs increase I am confident that Home Instead will be able to help them remain in their own house for the longest possible time.

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Review from L L (Daughter of Client) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been amazing! They were able to take on caring for my mother at very short notice. Everyone I have dealt with has been professional, efficient and kind, and caring.
I have been very pleased with the service and know that my mother is being well looked after.
Thank you all.

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Review from R T (Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has given me the confidence to let her help me with personal care and having trust in her dame company and very pleased with everything they do.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you for such great feedback, we are really pleased to hear your confidence is growing and we will make sure the team get this feedback. Regards, James.


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Review from J T (Wife of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, Home Instead have been very helpful. I enquired at 11 different care providers without success. Enquiry number 12 was Home Instead. The manager listened to what we needed and visited my husband in the hospital to assess his needs and said they could help us. We were very relieved.
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have a team of 4 carers, all of which are very good. We have one visit a day in the morning to help my husband getting out of bed, personal care and dressing. They will do anything else required such as changing bed linen, taking the rubbish out and sometimes vacuuming. We certainly would recommend Home Instead to anyone looking for kind and compassionate care.

Reply from James Drummond, Operations Manager at Home Instead (Wakefield)

Thank you so much for your kind words, we really appreciate that you have taken the time to give us this feedback and we will ensure it reaches all the team. Kind regards, James.


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Review from Steven B (Brother of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's health and mental health has been getting worse recently and has resulted in admission to hospital for a month. Extra care has been put in place, to allow him to go home. Many thanks to all Home Instead staff who have worked tirelessly to help and us now he is at home.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Thank you for a great feedback response, we will be sure the response gets to all the team involved in your brother's care.


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Review from Jayne W (Daughter of Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are outstanding, we had the name given to us by my sister-in-law who had worked with them. If I am really honest I often wonder how true these reviews are... I am personally happy to be contacted by anyone who wants to speak to me to see it's not a false review. We (my sister and I) cannot
speak highly enough about the three lovely carers who attend to Dad three times a day, we get the hourly update via an app only we can see which believe you me is worth its weight in gold. They dealt with a problem we had with Dad on a Sunday whilst she was out on a family shopping trip, the service is second to none. To say Home Instead is a professional service with a very personal touch is my way of describing this - 'must use carers'.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Thank you so much for your fantastic review, it means a lot to us and the team that you have taken the time to give this great feedback and we will make sure it reaches all the team. Best, Rob


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Review from Jean J (Client) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June 2020 we realised that my husband, who had slight dementia, needed help with personal care. He could hold a sensible conversation but didn't have the patience to shower, shave etc. We researched and found Home Instead. They came and met us to find the right sort of care and carers. They allocated
three carers, made sure we always had someone who we knew and had met in advance. All were caring and professional and my husband really looked forward to their visits.
My husband died in 2021 and I have continued with the Home Instead carers as home helps. My own health has deteriorated so I now also have some personal care. Two of the original carers plus two more, all really professional and caring. I wouldn't want a stranger coming into my home so, in exceptional circumstances, if none of the usual team are available then someone from the management team visits.
I can thoroughly recommend Home Instead Wakefield for their kindness, hardwork, reliability and helpfulness.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Thank you for such great feedback, we will make sure the team get this feedback and thank you for allowing us the privilege of caring for you and your husband. Best, Rob.


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Review from Fiona A (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were dealing with an urgent situation and having received recommendations by word of mouth regarding Home Instead it was with some trepidation we contacted them being total strangers to this care scenario. On initial contact by phone, we were dealt with by a very friendly and helpful member of staff
who speedily arranged an appointment for their care manager to visit us to discuss our care needs. That meeting enabled us to work out what was required and how our needs could be met. Very quickly we had a plan in place with the same carers which enabled our 100-year-old mother to rapidly settle into a supportive routine with which she felt comfortable. It gave us peace of mind and a clear plan of how to progress going forward. As time has gone on it has enabled us to feel reassured with the fantastic care and attention provided by our team of carers all of whom go above and beyond. We would have no hesitation in recommending Wakefield Home Instead.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Thank you Fiona! It means so much to get such a brilliant review from you.


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Review from Annette J (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely Mum has Home Instead carers for home help and some personal care. I live 200 miles away and it is great to know she is in such capable hands.
Recently my Mum suffered with some ill health. Being so far away and working full time I was not able to be with her as much as I liked. On one
occasion I spoke to Mum and realised she was really suffering but putting a brave face on things just so that I didn't worry! It was not a day for a usual Home Instead visit but I called the office and asked if there was any chance of someone checking on her. Within half an hour one of her usual carers was on site, had called the GP and made sure of a home visit and updated the office on the situation who then let me know. On a couple of other occasions during her illness I had the same service. Mum is now diagnosed and has been treated and is much better and I cannot thank the team enough for the care we received.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Thank you Annette, it's great to hear the service is having such a positive benefit.


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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Home Instead (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Home Instead (Wakefield) is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wakefield) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (4)

James

James Drummond

Job Title: Operations Manager

Joined: 2022

Hi, I’m James and I am the manager of Home Instead Wakefield. I started my Home Instead journey in 2019 at another franchise, as Wellbeing Manager, before progressing to my current role last June. My main role is to oversee all the operations of the franchise.


When I’m not in the office, I’ll be watching a Premiership Rugby game or seeing my friends and family.


Elouise

Elouise

Job Title: Care Manager

Joined: 2022

Hi, I’m Elouise and I started at Home Instead as a Care Professional. I had previously worked in Accounts, and I was ready for a career move. I love meeting new people and helping make a difference in their lives, which is why I came to Home Instead, as all of their values align with mine. I have now progressed to the Office first, as a Care Coordinator then on to Care Manager. My main priority now is making sure that all of our clients receive the premium service they expect from Home Instead. In my spare time, I like to relax at our caravan and go out for jet ski rides.


Andrea

Andrea

Job Title: Trainer

Joined: 2022

Hi, I'm Andrea and I'm the trainer for Home Instead. I started working with the team as a Care Professional.


I love my role as our Care Professionals always go that extra mile for our clients so supporting them is a pleasure and an honour.


Lee

Lee

Job Title: Community Engagement Officer

Joined: 2022

Hi, I’m Lee and I am the community engagement officer for Home Instead Wakefield, which involves organising our friendship lunches and raising money for our charities.
In my spare time, I love to play golf and spend time with friends and family.


Frequently Asked Questions about Home Instead (Wakefield)

What Type of Services does Home Instead (Wakefield) offer?

Home Instead (Wakefield) offers Home Care.

How many Carers does Home Instead (Wakefield) employ?

Home Instead (Wakefield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Wakefield) to verify any information. View our terms and conditions. Home Instead (Wakefield) has an Enhanced Service – more info.