Home Instead (Wakefield)

3H The Gateway, Fryers Way, Silkwood Park, Ossett WF5 9TJ
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Top 20 award
10 48 Reviews
  • Home Instead (Wakefield), Ossett
Home Instead (Wakefield) is a well-established and highly respected home care provider that specialises in non-medical home care, providing the highest-quality bespoke care.

It’s all about the client, what they want, their happiness and what Home Instead can do to help them live longer and independently in the comfort of their own home.

For Care Professionals, bringing joy, happiness and independence to the lives of the elderly in the community is paramount.

Care Professionals provide a minimum of one-hour visits, where they can build meaningful relationships and provide the highest-quality care.

Clients can feel rest assured Care Professionals are on time every time and they are there for the full allocated time.

The service is not task-focused. The Care Professional gets to know the client, their interests and personality so that they can provide relationship-led care with services tailored to suit everybody.

Each Care Professional is carefully selected, screened and highly trained. Only individuals who are caring, compassionate, reliable and share the same ethos as Home Instead are employed.

Care Professionals are matched to you based on interests, hobbies, personality, etc. You would always have a consistent small team of Care Professionals. This way you can be rest assured a stranger will never turn up at your door.

Remember Home Instead (Wakefield) is always there for clients 24 hours a day, 365 days a year.

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Care Provided by Home Instead (Wakefield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robert Moore (Director)

Funding & Fees Guide for Home Instead (Wakefield)

  • Prices

  • Prices available on request

Home Instead (Wakefield) Reviews (48)

Total of 48, showing 21-40
10

Home Instead (Wakefield) has a Review Score of 10 (9.992) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Wakefield) has 48 reviews.

Overall Experience

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Date Published

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Review from Debbie M (Daughter-in-law of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service has been excellent over the last year. Don’t know what we would have done without the help you have given in all aspects of care!
The staff are friendly and have certainly made a difference to my mother in law
I’m sure she wouldn’t be here now without your support.
I have recommended
you to many people.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Debbie, thank so much for such a great review and for the recommendations. It helps us reach more families and is really appreciated by me and the whole team. Thank you!


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Review from Sharon A (Daughter of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact and ongoing; the Home Instead Wakefield team have been exceptional. Consistently professional and flexible to Dad’s needs. He’s been particularly impressed with the consistency of personnel and no one ever goes to him that hasn’t been introduced first.
I highly recommend this
team and it gives us, the family, much peace of mind as well as the help and support received by Dad.
Thank you.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Thank you for your wonderful review, it's a great pleasure and privilege to care for Dad.


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Review from Graeme P (Son of Client) published on 9 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead began care of my mother in December last year and are still supporting us. They provide morning visits every day and evening, visits every day (except Saturdays) and when I or my sister are not around, they can provide a tea-time visit as well so that Mum isn't left alone too long and ensures
she gets a proper meal. As well as providing personal care, the carers keep an eye on other issues like shortage of various essentials that I may have overlooked and provide some companionship to break up long and uneventful days. There is a regular group of 3-4 carers so that Mum can get used to them (and they her) rather than a constant churn of different individuals. Home Instead offer a reasonably flexible attendance programme, though they do need at least a couple of weeks' notice to change the schedule.
Price is reasonable. All in all, working well so far.

Reply from Damien Nolan, Owner at Home Instead (Wakefield)

Thank you so much for the feedback. We will be sure to let all the team know.


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Review from Anne L (Daughter of Client) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I made contact with Home Instead on a recommendation from a friend. There was an initial home visit by the Manager who talked through (with mum and myself) the service they could offer.
Initial service care was put in place for one visit per day to help Mum get up in the morning. As mum's illness
progressed we felt the need to increase the care package. Mum has Alzheimer's and the main thing we have found with the carers is how they talk to mum and listen to what she has to say (even though she can't remember much these days). They treat her with the utmost respect at all times and ask her to do as much as she can herself whilst they are there in order to keep some independence.
Mum wants to stay in her own home for as long as possible and the package we have in place helps with this. I would like to thank the team of carers for their care and duty in looking after mum. It certainly eases the pressure on the family. Thank you.

Reply from Robert Moore, Director at Home Instead (Wakefield)

Thank you so much for your kind words, it is our pleasure and privilege to look after mum.
Thank you
From all the team.


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Review from D B (Daughter of Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied by the care given to my mother. She has been cared for with care, compassion and friendliness. Setting up the care plan was easy and contact with family before commencing care was good which helped put us at ease about the carers.

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Review from N O (Son of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service offered is caring compassionate and flexible.
The needs of clients are always a primary consideration. A very flexible approach is used that can provide social, domestic and personal care. Companionship is a priority as is safety. This is a listening concern, willing to operate flexibly.
Prices are fair and workers well trained and well matched to clients. A regular inspection of services informs ongoing improvements in delivery.
My parents were able to remain in their home in part a a result of this provision.
Thank you

Reply from Damien Nolan, Owner at Home Instead (Wakefield)

Thank you for your kind words. We will be sure to let all the staff know.


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Review from Helen L (Daughter of Client) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely carers at Home Instead have been visiting our Mum since 2019. They have called in twice a day to provide help, companionship and prepare breakfast/lunch for our Mum. In addition, we’ve had a shopping visit each week to get my Mum her food for the week. Their care has enabled Mum to live independently
at home whilst in her late eighties and over the past two years when we have had the Pandemic, lockdowns and travel disruptions to contend with. They even provided a Carer to take our Mum to her Grandson’s wedding near Cambridge. There and back in a day! We were so grateful for that service and that Mum could attend. Thank you to the team for their professionalism, kindness and support during this time. Excellent job!

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Review from Simon W (Son of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In a challenging environment, the care provided is exactly what we need and my father is really appreciating the relationship he has developed with the care team. There is also a degree of flexibility in the service offered which is very much appreciated.

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Review from Gary W (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot express how highly we recommend Home Instead, Wakefield. Since my father passed away last November, we had been staying with my mum until we found a care company we were happy with. Home Instead has proved to be everything we needed. From our first meeting, the manager and his staff have gone
above and beyond to make sure Mum receives a high standard of care, for her personal needs, household needs and to keep her in good spirits. They are friendly and highly professional. Great care is taken about Mum’s medication and we are informed if she needs a doctor appointment. The house is kept very clean and tidy with a regular rota for washing, cleaning, changing beds etc. They even fill the bird feeders regularly! Mum is settled and eating well and she has a good relationship with the carers, as do we.
Communication is excellent and we receive regular updates from the carers or the manager to let us know if Mum is feeling unwell or is running short of something. We could not be happier.

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Review from Rob C (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my mum for several years prior to her moving into a care home this month. The service was excellent often going above and beyond, the carers were really friendly, formed a great bond with my mum, making her really happy. I would not hesitate to recommend the Manager and the
team.

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Review from Maggie S (Daughter of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has always demonstrated a very client-centred approach and is empathetic towards my parents. The care staff are all respectful to my parents and sensitive to their needs and views. The organisation have been easy to contact and responsive to our changing needs.

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Review from R F (Client) assisted by family/friend published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My walking companions are kind, chatty and punctual. They walk at my pace, whether or not that is slow or fast or to just simply stop and look around us. I can rely on them to turn up when agreed and look forward to our walks each week.

Reply from Jason Tomlinson, Director at Home Instead (Wakefield)

The girls really enjoy your company and the walks and look forward to each visit. Many thanks for your review.


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Review from M W (Client) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are extremely helpful and friendly. A pleasure to see them.

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Review from Claire M (Niece of Client) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would, without hesitation, recommend the manager and his team. He takes care to match carers with the person. The care is compassionate, patient and reliable. Staff cheerfully engaged with our family member, raised her spirits and offered kindly reassurance. The manager and the carers have at times
gone above and beyond in caring for our family member who suffered from rapidly progressing dementia, including dealing with issues outside the normal care hours and providing short-notice care. Staff were also honest and brought forward any issues that inevitably arise. Having experienced poor care from others, we particularly appreciate the good care given by the manager and the team.

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Review from P B (Client) published on 28 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, punctual and pleasant.

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Review from J A (Wife of Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is living with dementia, and I provide all his personal care. Prior to his diagnosis in 2016, he was a keen golfer and snooker player. He now spends three hours each week with a befriender who takes him to play snooker and will take him to golf when the weather improves. My husband loves
this time, and I have three hours respite, which is well valued. He has a wonderful befriender who is professional, caring, reliable and friendly; providing a brilliant service.

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Review from A H (Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't wish for a better more professional carer, who genuinely cares, he respects me, gives me choices and improves my life massively. He always ensures I am safe and that I have dignity.

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Review from Elaine S (Wife of Client) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a serious cardiovascular operation, my husband suffered a stroke. He needed help to recover at home when he was discharged from hospital. I feel I was very fortunate to hear about Home Instead. From the initial phone call, followed by a meeting at home and then the care itself, the service
my husband and I received was first class and everything they said it would be. We were lucky enough to have the same carer almost every day from early January until recently when we no longer needed help. Our carer was experienced, compassionate and helpful. It was a pleasure to welcome him into our home at such a stressful time. The management were always at the end of the phone if I needed further help and advice. I have no hesitation in recommending Home Instead Senior Care.

Reply from Jason Tomlinson at Home Instead (Wakefield)

Many thanks for a lovely review. It has been a pleasure to have been there for you both and to see your husband get back to good health. I hope his good health continues. You know where we are should you need us in the future. All the best.


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Review from Gordon S (Client) published on 27 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help at home when I was discharged from hospital in early January 2019. My wife organised Home Instead Wakefield and I was very pleased with the service I received from them for three months to March 2019. My carer was delightful to deal with and I enjoyed his visits. He was compassionate,
experienced, flexible and good humoured. Without his help, advice and supervision I'm sure I wouldn't have progressed as quickly as I did. He gave me confidence. I'm very grateful to my carer and the management team for all their efforts which were always provided in a dignified and respectful way.

Reply from Jason Tomlinson at Home Instead (Wakefield)

Many thanks for taking the time to write this review. I will pass this on to your carer who as I know is delighted you are now back on your feet and so are we. We wish you all the best.


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Review from Jane M (Daughter of Client) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was sole carer for my mum for seven weeks, and awaiting a funded care package. I was then asked to consider paid care as a temporary measure, as I needed to return to work.
After several internet searches and many phone calls, I finally got through to the owner. He listened to my predicament, and
my tears, and offered to come out and visit me the next day.
He came, with his manager, and we talked through the options. I signed up straight away. The way they both spoke about the importance of the individual, and how they worked, convinced me Mum would be in safe hands.
Since they started a month ago, I have had one occasion when I wasn't happy - the owner rang me to listen to my problem and addressed it straight away.
I feel confident in their care, reliability, communication and efficiency. They are slightly more expensive than some others, but because I feel I can trust them to look after Mum well, and dare go off for the day, or even the weekend, they are worth it.

Reply from Jason Tomlinson at Home Instead (Wakefield)

Many thanks for the lovely review.


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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Home Instead (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Home Instead (Wakefield) is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wakefield) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (4)

James

James Drummond

Job Title: Operations Manager

Joined: 2022

Hi, I’m James and I am the manager of Home Instead Wakefield. I started my Home Instead journey in 2019 at another franchise, as Wellbeing Manager, before progressing to my current role last June. My main role is to oversee all the operations of the franchise.


When I’m not in the office, I’ll be watching a Premiership Rugby game or seeing my friends and family.


Elouise

Elouise

Job Title: Care Manager

Joined: 2022

Hi, I’m Elouise and I started at Home Instead as a Care Professional. I had previously worked in Accounts, and I was ready for a career move. I love meeting new people and helping make a difference in their lives, which is why I came to Home Instead, as all of their values align with mine. I have now progressed to the Office first, as a Care Coordinator then on to Care Manager. My main priority now is making sure that all of our clients receive the premium service they expect from Home Instead. In my spare time, I like to relax at our caravan and go out for jet ski rides.


Andrea

Andrea

Job Title: Trainer

Joined: 2022

Hi, I'm Andrea and I'm the trainer for Home Instead. I started working with the team as a Care Professional.


I love my role as our Care Professionals always go that extra mile for our clients so supporting them is a pleasure and an honour.


Lee

Lee

Job Title: Community Engagement Officer

Joined: 2022

Hi, I’m Lee and I am the community engagement officer for Home Instead Wakefield, which involves organising our friendship lunches and raising money for our charities.
In my spare time, I love to play golf and spend time with friends and family.


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