Home Instead (Wakefield)

3H The Gateway, Fryers Way, Silkwood Park, Ossett WF5 9TJ
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Top 20 award
10 48 Reviews
  • Home Instead (Wakefield), Ossett
Home Instead (Wakefield) is a well-established and highly respected home care provider that specialises in non-medical home care, providing the highest-quality bespoke care.

It’s all about the client, what they want, their happiness and what Home Instead can do to help them live longer and independently in the comfort of their own home.

For Care Professionals, bringing joy, happiness and independence to the lives of the elderly in the community is paramount.

Care Professionals provide a minimum of one-hour visits, where they can build meaningful relationships and provide the highest-quality care.

Clients can feel rest assured Care Professionals are on time every time and they are there for the full allocated time.

The service is not task-focused. The Care Professional gets to know the client, their interests and personality so that they can provide relationship-led care with services tailored to suit everybody.

Each Care Professional is carefully selected, screened and highly trained. Only individuals who are caring, compassionate, reliable and share the same ethos as Home Instead are employed.

Care Professionals are matched to you based on interests, hobbies, personality, etc. You would always have a consistent small team of Care Professionals. This way you can be rest assured a stranger will never turn up at your door.

Remember Home Instead (Wakefield) is always there for clients 24 hours a day, 365 days a year.

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Care Provided by Home Instead (Wakefield)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Robert Moore (Director)

Funding & Fees Guide for Home Instead (Wakefield)

  • Prices

  • Prices available on request

Home Instead (Wakefield) Reviews (48)

Total of 48, showing 41-48
10

Home Instead (Wakefield) has a Review Score of 10 (9.992) out of 10, based on 22 reviews in the last 2 years. Over all time Home Instead (Wakefield) has 48 reviews.

Overall Experience

  • 46
  • 2
  • 0
  • 0
  • 0

Date Published

48
4
10
22
26

Review from Shirley C (Mother of Client) published on 1 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a registered manager of a dementia care home, I am very aware of how important it is for families to trust the people who care for their relatives. I was anxious when I had to start looking for support for my son who has learning difficulties and is socially quite isolated. The support worker provided
by your company is excellent, caring, understanding, patient and has built a trusting relationship with my son. I feel reassured with the support offered not only by your staff but also from your management and ability to match people with the person working with them. I would highly recommend your service. Thank you.

Reply from Jason Tomlinson at Home Instead (Wakefield)

Thank you for such a lovely review. It is always good to receive such outstanding reviews and to get such a review by someone who holds a management position in a caring profession like yourself really does highlight your appreciation for what we do. Our CAREGivers really enjoy what they do and we always try to match the right CAREGivers to all of our clients and I am sure in your case we have done a great job in our matching process.


Many thanks


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Review from Celia L (Wife of Client) published on 12 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is a godsend. From day one she established an excellent rapport with my husband, she is efficient, caring, nothing fazes her and nothing is too much troublem she is a credit to Home Instead Senior Care.

Reply from Jason Tomlinson at Home Instead (Wakefield)

Thank you for a lovely review. Its a pleasure to be there for your husband. I know that the career you have really enjoys being there for him and yes they have developed an excellent rapport. We couldn't have matched them up any better and all of us including your husbands career hope to continue to provide our services in future. Many thanks


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Review from Paul L (Son of Client) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a recently retired qualified nurse, I had great concerns in finding a quality care provider for my father. Home Instead was recommended by my neighbour as she was very impressed with the care that she was receiving. I spoke to the manager and was impressed with the initial enquires so progressed
to an assessment of my father’s needs. This took place at Dad’s home and was respectfully conducted, which led to an accurate assessment of his needs.
A very rapid poorly planned discharge from hospital could have caused real problems but the care manager was able to respond extremely quickly and the personal care package was instantly implemented. Dad is a typical independent Yorkshire man but his carer was able to establish a very warm positive relationship. She was able to motivate Dad even on difficult days. The standard of his personal care was excellent and Dad would always say that he was treated with dignity. Regular reviews of Dad’s care take place with family involvement. Highly recommend.

Reply from Jason Tomlinson at Home Instead (Wakefield)

Thank you for the lovely review. It is a please for all of us here at Home Instead to have had the privilege to look after and spend time with your father. Our CAREGiver has built a great relationship with not just your father but also your family. I know she looks forward to seeing your father each day and vice versa. We hope to continue our services in the long term.
Many thanks.


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Review from Ian C (Son of Client) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer's and has been using Home Instead for several months now. I could not be happier with the service the carers and the management provide. I feel they always go the extra mile to provide great care, company and help to my mum. My mum looks forward to their visits and is extremely
happy with her carers. I am also very happy as it gives me a great peace of mind there are people caring for my mum that I trust 100%. Thanks Home Instead!!

Reply from Jason Tomlinson at Home Instead (Wakefield)

Thank you for your kind review. It is a pleasure for all of us here at Home Instead Senior Care Wakefield to be there for your mum. Our CAREGivers have developed a close bond with your mum and I know each of them look forward to the visits. We aim to continue this relationship and to continue to provide the level of service you are now accustomed too.


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Review from Anona B (Client) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

He was very helpful, very good company and kind. He felt more like a friend. He was happy to take me out and we went to some interesting places. I always looked forward to him coming to see me. He was a great help at a very difficult time.

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Review from Jane B (Daughter of Client) published on 27 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding!
We initially made contact in a crisis situation. We had a long and informative chat on the phone and got the impression this was the company we needed.... calm, professional and above all kind and knowledgeable.
There are many unknowns with ageing parents and to have someone who so
genuinely enjoys the company of elderly people has made the situation manageable.
Recently things took a turn for the worse and they stepped in providing emergency care, taking all necessary actions and keeping us in the loop every step of the way. Supporting and transported our mother to the hospital as well as helping with her daily care, all way and above what was originally planned.
We've been kept up to date and they have known when to step in and when to step back.
Our parents have so enjoyed the visits and company.
This is the care that families need; not the box-ticking exercise that many companies provide, but professional, compassionate, genuine CARE to our entire family and we cannot thank you enough.

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Review from Anne B (Daughter of Client) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a great relief to have help and support we really needed. We always found the carer treated our mother with respect and couldn't have been more friendly and helpful.

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Review from P H (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I sat holding a bottle of Quink Ink pondering what to do with it. The answer was obvious but I still sat surrounded by memories. My little flat was full with music, books, handicrafts, letters and photos, so much that I could not reach my piano. Some should go but I hesitated to make decisions. There
was a good reason for this but I needed to move on and visits from Home Instead Senior Care carers enabled me to progress. Now the ink has gone, the piano is in tune and there is space for visitors, and best of all my good friend who fell and broke her hip in the summer was brought here and we enjoyed it and both feel happier.

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Current Review Score: 10.0 (9.992)

Overview of Review Score

The Review Score of 10 (9.992) out of 10 for Home Instead (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.992 for Home Instead (Wakefield) is calculated as follows: ( (131 Excellents x 5) + (1 Goods x 4) ) ÷ 132 Ratings = 4.992

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Wakefield) is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (4)

James

James Drummond

Job Title: Operations Manager

Joined: 2022

Hi, I’m James and I am the manager of Home Instead Wakefield. I started my Home Instead journey in 2019 at another franchise, as Wellbeing Manager, before progressing to my current role last June. My main role is to oversee all the operations of the franchise.


When I’m not in the office, I’ll be watching a Premiership Rugby game or seeing my friends and family.


Elouise

Elouise

Job Title: Care Manager

Joined: 2022

Hi, I’m Elouise and I started at Home Instead as a Care Professional. I had previously worked in Accounts, and I was ready for a career move. I love meeting new people and helping make a difference in their lives, which is why I came to Home Instead, as all of their values align with mine. I have now progressed to the Office first, as a Care Coordinator then on to Care Manager. My main priority now is making sure that all of our clients receive the premium service they expect from Home Instead. In my spare time, I like to relax at our caravan and go out for jet ski rides.


Andrea

Andrea

Job Title: Trainer

Joined: 2022

Hi, I'm Andrea and I'm the trainer for Home Instead. I started working with the team as a Care Professional.


I love my role as our Care Professionals always go that extra mile for our clients so supporting them is a pleasure and an honour.


Lee

Lee

Job Title: Community Engagement Officer

Joined: 2022

Hi, I’m Lee and I am the community engagement officer for Home Instead Wakefield, which involves organising our friendship lunches and raising money for our charities.
In my spare time, I love to play golf and spend time with friends and family.


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