Teasdale Healthcare

Festival House, 213 Etruria Road, Stoke-on-Trent ST1 5NS
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8.0 14 Reviews
  • Teasdale Healthcare, Stoke-on-Trent
Teasdale Healthcare provides high-quality home care services throughout North Staffordshire and South Cheshire for individuals with Dementia, a learning disability, mental health conditions, physical disabilities and/or sensory impairments. Personal care, support and companionship is also offered to older people who wish to live independently within their own homes.

Staff are selected for their care experience, compassion, understanding and empathy. All Care Workers go through rigorous background checks, including an initial pre-screen phone conversation, followed by a formal interview with the Registered Manager, completion of a full enhanced DBS check, checking employment history details, and obtaining detailed employment references. Following this, all Care Workers are required to attend a 5 day in-house practical training course, shadowing, competency sign off and a 12-week induction and support programme.

Care packages that they offer are flexible and tailored to the individual, providing truly person-centred care. Both dignity and respect are promoted by the company at all times, with staff and Care Workers keeping and relatives informed about key care decisions.

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Care Provided by Teasdale Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Teasdale Healthcare Ltd
  • Person in charge
  • Nichola Pemberton (Director & Nominated Individual)

Funding & Fees Guide for Teasdale Healthcare

  • Prices

  • Companionship/Home Help: Fees start from £27.85 per hour.
    Home Care: Our visiting care fees start from £27.85 per hour.
    Live-In: From £215.00 per day plus 2-hour respite for the live-in carer at £27.85 for one person or from £300.00 per day plus 2-hour respite for couples.

  • Companionship/Home Help: Support includes Shopping, Attending Appointments, Prescription Pick-ups and much more.
    Home Care: Minimum 30-minute calls only. Minimum 7 hours per week. You are invoiced weekly payable within seven days.
    Live-In Care: You are invoiced weekly payable within seven days.

Teasdale Healthcare Reviews (14)

8.0

Teasdale Healthcare has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Teasdale Healthcare has 14 reviews.

Overall Experience

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Review from John A (Son of Client) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault this service at all; Teasdale Healthcare is simply the best out there. Care provided by them for Mum is completely faultless, all carers are kind, caring, compassionate and really dedicated to what they do and are all clearly well-trained. All of Mum's carers stay the maximum time of each
visit and nothing is too much trouble. Communication and updates with the office are outstanding, everyone I have spoken to so far is a wonderful example of how a truly devoted care company is run. Thank you from the bottom of my heart for how safe Mum is with the care you all provide for her.

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Review from G K (Son of Client) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. Girls are polite, well mannered and provide a good service. Management regularly gets in touch to ask if things are going alright.

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Review from Kathleen W (Client) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care workers are friendly and caring. Whenever they're running late due to traffic they ring us to let us know. They're brilliant.

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Review from Margaret H (Client) assisted by family/friend published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far everything has been excellent. The care workers are very good. They're always cheerful and pleasant. Everything is very professional. Top quality.

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Review from E J (Granddaughter of Client) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are respectful and kind. They ensure our grandmother receives any medical care if required. Any contact with the agency has been responded to swiftly.

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Review from S B (Daughter of Client) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely wonderful company, and looked after a family member until she recently passed away. Carers are simply fantastic, so caring and dedicated. They all loved my mum and all love working for Teasdale. Only ever sung the company praises and rightly so! They bent over backwards to go over and above
in the care of my mum. Can't fault the staff or company and the office team are a godsend when you need anything or to talk, nothing is too much trouble. I'd recommend it to anyone wanting a reliable and really outstanding care company with a passion for care and true quality service.

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Review from D P (Daughter of Client) published on 18 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Let's take the care out of the provider! Poor management skills, especially the Director, extremely insensitive!!. They left an 87-year-old lady without health care - peg fed! My mother was completely in tears by the sudden drop of care! They passed her back to social care, no provider available at
the moment so this left the daughter to have to take time off work to care for her mother! The daughter only found out by the social worker, they couldn't even advise the family what was going on! Everyone I've spoken to is appalled by their actions especially professionals. The reason being they are struggling to keep their staff, no surprise there for how it's managed.

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Review from Neal B (Son of Client) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, thoughtful and caring company. Looked after my mum for many months, her health has not declined and has stayed in tip-top shape thanks to the experience of the carers. She seems to do so well, we would be lost without them and my mum would have probably been in a specialist home by now if
it weren't for the team. I can not recommend them enough, Mum loves them and looks forward to all their visits and we are always kept up to date with everything as well. Wonderful.

Reply from Anthony Teasdale, Company Director at Teasdale Healthcare

Dear Neal,
Thank you for those very kind words and the positive review. I will be sure to feedback on your compliments to your mum's main two carers. I am sure they will be very delighted to hear the appreciation and positive feedback from you.
Kind regards,
Anthony


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Review from E W (Daughter of Client) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, tirelessly hard working company and staff.
We recently lost my mum, it has taken me quite a few months to grieve and come to terms with her passing. I now feel ready to carry on with my life, and although she will be deeply missed, we all want to have some normality. One of the first things
on my to-do list is to tell you about how wonderful this company were in caring for my mum, right up to the end. They have supported her for almost two years, and throughout this time none of us have a bad word to utter about them. The carers my mum had were outstanding, the care she received outstanding, what everyone in this company did for my mum, again outstanding. If my mum was still with me she would say exactly the same, and no doubt she will be watching me write this with a calm and content smile on her face as her last thank you to you all. God Bless.

Reply from Nichola Pemberton at Teasdale Healthcare

Your kind words are appreciated. It is wonderful we could provide the high quality service to your mum which was expected by you and your family, and delivered by ourselves and dedicated team of care workers. Thank you.


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Review from Shell D (Granddaughter of Client) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fab company, recommended to the highest of levels!


They look after my granny, she is always so happy with her carers, they are great, helpful, caring, kind and do a credit to all carers out there. Couldn't be happier with the service we have, my granny has got so much better in spirits since Teasdale

Healthcare have been providing her care, she is now up and waiting for them to come in a morning to help her with a smile. Before she wouldn't get out of bed for anyone and we were really worried about her health and mental state declining. These guys have really helped turn her around, and we feel like she is happier than she has been in years. Thank you to all you lovelies at this fab caring company.

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Review from Maude M (Daughter of Client) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Genuinely dedicated company with some of the best carers.
Teasdale Healthcare looked after my father, the support, dedication, care and compassion that the company and carers showed to my father, our family and everyone involved with looking after him was over and above what we ever imagined a care
company would be able to do. The carers that work for this company are beyond fantastic.
From our experience, the company is well run, organised and completely devoted to providing an outstanding quality of care to all those who use the services. Nothing is too much trouble, and as my father's health deteriorated, this company had the commitment to go over and above to ensure that everything was in place and ready for both us and him. Thank you to this company and their team of little angels out there caring for others.

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Review from Jayne (Daughter of Client) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Teasdale look after my mum, they are one of the best, if not the best care company out there who look after people in their own homes.


My mum has quite complex health needs and day to day requirements, the carers who look after her from Teasdale are fantastic, experienced and always professional.

My mum relies on her carers as part of her everyday life, she trusts them implicitly and we have never been let down or disappointed by this company. They deserve this review for all the hard work and dedication that goes on behind the scenes to allow them and their carers to do such wonderful jobs the way they do supporting people who need and truly rely on care.


Keep up all the good work and thank you all... x


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Review from Hillary D (Daughter of Client) published on 26 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care company, would not have any other company looking after my dad.
Teasdale are now the 3rd company who we have had look after my dad, who has Dementia.
We did have a few doubts about Teesdale, mainly after reading some older poor reviews on here and with their CQC rating. After speaking
with the owner, our doubts were partially put to the back of our minds, as he was caring, genuine and clearly running the company for the right reasons.
Teasdale have been caring for my dad for over 4 months now and they are really genuinely great, my dad is well looked after by their care team, he has regular carers who he has a rapport with and who look after him with his needs.
All doubts about this company have gone. I cannot speak highly enough of their dedicated approach in this industry to getting it right. I now would not have any other company looking after him. Thank you to you all for all the hard work you do and for making my dad happy and himself again with his condition.

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Review from Maggie D (Daughter of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Teasdale Healthcare for over 6 months now, we can not speak highly enough of the wonderful team of care assistants who look after my mum, nothing is too much for them, and they all go out of their way to make sure she is happy and safe. I speak to the office staff
regularly and have spoken with the manager a few times and the owner on a couple of occasions. They are all friendly, polite and courteous, all they wish is for my mum to receive the best quality of care. The owner is also very approachable and is a genuine and compassionate director. I would not hesitate to recommend this company to anyone looking for care for a relative, or for those looking for care for themselves. If you have the same experience as we have had, you won't be disappointed!

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Teasdale Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Teasdale Healthcare is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Teasdale Healthcare is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

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Anthony Teasdale

Job Title: Director

My first encounter with the Care Industry was when my grandmother, bless her soul, fell very ill in Sheffield. I used to go and visit her every week and help with her care whilst I was there. Eventually, she became too unwell and she needed professional assistance in order to live her life as independently as possible. I saw the world of difference the Care Company and their Care Staff made to her, and I felt touched by the compassion of care shown.


It was at this point our family realised we wanted to be able to provide the same compassionate, dedicated caring service within our local community in North Staffordshire. Since then, my mother and father have retired and I, together with Nichola, have taken over the Company. We believe we have the passion, desire and skills to become the Outstanding Provider of choice, and we strive every day towards this goal.


No image found

Nichola Pemberton

Job Title: Director

I have been supporting Teasdale Healthcare since August 2014, being actively involved in the family-run business for the last 2 years. When Anthony Teasdale and I officially took over in April 2017, I became a Director.


I have a detailed understanding of the business, our current position and where we want to progress to. Overall, I have approximately 12 years’ experience in the health and social care sector. My past and current positions have affirmed my dedication to the quality of care that providers deliver, and at Teasdale Healthcare I ensure that we offer an honest, committed, high-quality service to all our Service Users and their families.


I have a true passion for Teasdale Healthcare; the whole team has a genuine aspiration to be an Outstanding rated provider, and the provider of choice in the area. With the commitment and dedication of myself and Anthony as Directors and our continuous drive for quality improvement as a whole team, we will strive to achieve this aspiration.


Frequently Asked Questions about Teasdale Healthcare

What Type of Services does Teasdale Healthcare offer?

Teasdale Healthcare offers Home Care.

How many Carers does Teasdale Healthcare employ?

Teasdale Healthcare employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Teasdale Healthcare to verify any information. View our terms and conditions. Teasdale Healthcare has a Platinum Service – more info.