Caremark Croydon

250 Brighton Road, South Croydon CR2 6AH
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9.6 11 Reviews
  • Caremark Croydon, South Croydon
Caremark Croydon is a domiciliary care agency that provides personalised care to elderly individuals and younger adults with disabilities residing in their own homes within the community.

Clients and their families are actively involved in the decision-making process regarding their care, treatment, and support, as reflected in their care records.

Their comprehensive care services encompass personal care, companionship, household chores, meal preparation, and assistance with visiting family members and attending medical appointments.

When necessary, the dedicated staff extends support to individuals in pursuing their activities and interests, both within their homes and in the community.

Regular communication with clients ensures their satisfaction with their home care services, while spot checks serve as a quality control measure to assess the standard of care provided.

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Care Provided by Caremark Croydon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Harriet Mandley (Manager)

Funding & Fees Guide for Caremark Croydon

  • Prices

  • Weekday From: £25
    Weekend From: £27
    Night From: £29.50
    All dependent on assessment and needs of Client

  • We take great pride in being competitive with our pricing and are happy to discuss prices with Customers.

Caremark Croydon Reviews (11)

9.6

Caremark Croydon has a Review Score of 9.6 (9.625) out of 10, based on 9 reviews in the last 2 years. Over all time Caremark Croydon has 11 reviews.

Overall Experience

  • 7
  • 4
  • 0
  • 0
  • 0

Date Published

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2

Review from N A (Daughter of Client) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark Croydon has provided companionship care for my elderly mother for close on three years, and the quality of care provided has greatly enhanced her mood and overall well being, and thus contributed significantly to my own peace of mind. Managers have always been available and responsive to any
concerns, and have made every effort to ensure continuity with the same small team of carers, who have come to know my mother well, understand her needs and provide cheerful companionship. I recommend them unreservedly.

Reply from Harriet Mandley, Care Manager at Caremark Croydon

Thank you for the time to add your experience with us. I am glad you are happy with the amazing team we have.


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Review from Richard S (Son of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father previously used Caremark some years ago for assistance with his wife. On this occasion, it was primarily to provide companionship and lunch provision for himself, whilst his regular carer took some leave.
The administration of the arrangement was completed in a very timely fashion and with
good response to any questions. A two week care plan was put in place with two carers allocated on a rota basis to cover the hours required. My father seemed to relate better to one carer than the other, but all needs on the agreed care plan were provided by both carers. Two minor glitches - a 1/2 hour delay in arrival on one occasion due to traffic hold ups, and forgetting the vegetables for lunch on another. One carer did go sick on one day but a replacement (the other rota carer) was swiftly sorted by Caremark without any impact to my father. All in all a good experience and we would utilise Caremark again when the need arises.

Reply from Harriet Mandley, Care Manager at Caremark Croydon

Thank you for your feedback, We continue to grow and learn and the feedback given we will use to reflect and improve.


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Review from P H (Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After an unpleasant experience with a previous care agency, I was not sure how things would work out. I am not easy to deal with as I have to be hoisted, rolled, etc as I do not have core strength. Despite all this, I can be quite bossy and cheeky and we have many laughs which is great for my morale.

Reply from harriet Mandley, Care Manager at Caremark Croydon

Thank you for your feedback, it has been a pleasure supporting you, and we are glad we were given the opportunity to support you and make you laugh!


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Review from Trisha K (Mother of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Caremark for many years. The agency is now providing good care for my son. The carers work well with my son's live-in carer and myself. The timekeeping is generally very good and I am informed if there is going to be a delay. We like that we have a good regular team of carers. They are
always cheerful and respectful. They care for my son in a professional manner and interact with him well. He enjoys seeing them.
When we need extra care hours so I can have a break, the agency always provides the hours needed.
The care provided is very good.

Reply from Harriet Mandley, Care Manager at Caremark Croydon

Thank you for your kind feedback, we are always looking to improve the service we provide and will look into the feedback given. I am aware the team has always enjoyed supporting your son and look forward to continuing the care.


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Review from Gary W (Son of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been helping Mum since May 2021 and their service has always been excellent. Mum's care package was increased with effect from June 2024 following a lengthy spell in hospital and the service has remained excellent.

Reply from Amit Bandgul, Director at Caremark Croydon

Thank you for your kind feedback, we have enjoyed working with your mother and yourself.


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Review from T M (Mother of Client) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had an excellent experience with Caremark Croydon. A very professional company. They send me a weekly rota. My son enjoys his time with his carers. The carers give me peace of mind while I have time for myself. I would highly recommend Caremark Croydon.

Reply from Amit Bandgul, Director at Caremark Croydon

Thank you for your kind review, it has been a pleasure supporting your son.


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Review from Charlie H (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark is a very good care provider. They have very kind, caring staff and do exactly what is asked of them. My dad enjoys their visits and often looks forward to seeing some of the carers again. The only reason I didn't give 5 stars is that the service would be even better if we were given a smaller
number of consistent carers, but I think that's just what the industry is like at the moment. They respond very well to feedback and the best part is how flexible they are if we need some additional hours. Overall a very good care service.

Reply from Harriet Mandley, Manager at Caremark Croydon

Thank you for your time you spent kindly submitting your review, I am pleased you fine the care team very kind and caring. We will continue to improve and provide a service of care that meets your expectation.


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Review from Jason S (Son of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Caremark for a few months now and I wanted to thank the manager and her team in the excellent service and support we have had since Mum has come to stay with me, after having a traumatic twelve months with her in and out of hospital. The onboarding process was seamless, the team are
incredibly understanding of Mum's needs, they are so caring and each one of the carers have such wonderful personalities. I can see Mum building a true bond with them. I know Mum feels comfortable and supported, which is absolutely key for me. Thank you to the manager for building such a lovely and caring team who provide such key/vital services within the elderly community. Keep up the fantastic work.

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Review from Elaine I (Sister of Client) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent understanding of difficulties. Sympathetic, friendly, approachable and professional. Highly rate this service from the outset to implementation. Performance is of the highest standard.

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Review from Andrew (Son of Client) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having carers from Caremark for over one year and I am happy to say that we have been very pleased with their services. A rota is received each week advising who the carers will be each day and the timeslots allocated. The carers arrive around the time stated and, in the event that
one of them is unable to come, an alternative carer has always been provided. She has mainly a regular 2/3 carers and others come when the usual carers have their days off.
I am pleased to say that we have found the staff thorough and caring and prepared to listen if we have any comments or suggestions to make and I have no hesitation in recommending this agency.

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Review from Patricia S (Daughter of Client) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm absolutely delighted with the care my dad is receiving from the Caremark team in Croydon. The carers and office staff have proved to be helpful, reliable, trustworthy and charming. I wouldn't hesitate to recommend this service to anyone looking for help with a loved one. Both carers and office
staff are great at communicating and keeping me informed, which has given me complete peace of mind.

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Current Review Score: 9.6 (9.625)

Overview of Review Score

The Review Score of 9.6 (9.625) out of 10 for Caremark Croydon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.725 for Caremark Croydon is calculated as follows: ( (37 Excellents x 5) + (14 Goods x 4) ) ÷ 51 Ratings = 4.725

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Croydon is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Vishnu Priya

Vishnu Priya Pabbisetty

Job Title: Director

Joined: 2024

Priya has been associated with NHS in delivering translation services that support patients with exceptional healthcare to diverse communities. Having spent many years dedicating her life to raising children and managing a household, Priya has developed a deep-seated passion for caregiving. Priya has a strong understanding of individual needs and has used this to become the owner of Caremark Croydon. Her natural inclination to empathise with others and alleviate their suffering pushed me to start the home care business. The objective is to make a positive difference in customers' lives by taking off their stress by giving exceptional services. Being focussed and making sure that our care assistants are valued and motivated, whilst ensuring they are provided with the appropriate training and support to be able to deliver the highest standard of care to every customer.


Amit

Amit Bandgul

Job Title: Director

Joined: 2024

Amit Bandgul is a highly qualified engineering professional with immense experience in the construction business. Amit believes that care to people is the highest level of honour someone can achieve, hence he has taken the challenge of committing to care. Amit is very passionate about his vision to provide safe, high quality and responsive care to all individuals.


Harriet

Harriet Mandley

Job Title: Care Manager

Joined: 2024

Harriet started in care 10 years ago, starting in Nursing homes and Mental health Homes leading her into Managerial roles on the way. Harriet has a passion for Dementia care and spent time upskilling and learning within the care sector and became a Dementia Care Mapper. Harriet has also got a Teaching degree that supported her to Teach and Train new carers looking to join and learn about Health and Social care. Harriet was born and raised in South Croydon and is proud to be supporting her local area. Harriet spent her childhood in the surrounding areas and attended school in Sanderstead and Purley.


“My mission is to ensure that all clients are at the heart of what we do and the end goal of ensuring they are receiving outstanding personalised care.”


Frequently Asked Questions about Caremark Croydon

What Type of Services does Caremark Croydon offer?

Caremark Croydon offers Home Care.

How many Carers does Caremark Croydon employ?

Caremark Croydon employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Croydon to verify any information. View our terms and conditions. Caremark Croydon has a Platinum Service – more info.