Caremark Weymouth & West Dorset

Unit 11, Basepoint Business Centre, 15 Jubilee Close, Weymouth DT4 7BS
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9.8 36 Reviews
  • Caremark Weymouth & West Dorset, Weymouth
Caremark Weymouth & West Dorset was established in March 2015 and have become a reputable provider of personal care to adults in the Weymouth, Portland and Dorchester areas who choose to remain living in their own homes.

The team's objective is to encourage and promote the independence and safety of all customers, and ensure their values and rights are respected at all times.

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Care Provided by Caremark Weymouth & West Dorset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lianda Hopkins (Care Manager)

Funding & Fees Guide for Caremark Weymouth & West Dorset

  • Prices

  • 1 Hour - £29.50, Sat and Sun - £31.50.


    45 Mins - £26.50, Sat and Sun - £28.50.

    30 Mins - £22.50, Sat and Sun - £24.50.

  • Mileage is charged as an additional cost at the rate of £0.60 per mile

Caremark Weymouth & West Dorset Reviews (36)

Total of 36, showing 1-20
9.8

Caremark Weymouth & West Dorset has a Review Score of 9.8 (9.806) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Weymouth & West Dorset has 36 reviews.

Overall Experience

  • 29
  • 4
  • 0
  • 0
  • 3

Date Published

36
0
3
12
24

Review from Mandy L (Daughter of Client) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I don't live near Mum so knowing someone is popping in every day to check she's taken her tablets and help with personal care and a bit of housework allows us to relax a bit. We've been happy with the standard of care Mum receives and will be looking to increase it as Mum's health deteriorates.
Thank you, Caremark!

Reply from Caremark Weymouth, Admin at Caremark Weymouth & West Dorset

Thank you for your kind words, we really appreciate it!


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Review from M B (Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very helpful and they do a very good job, they understand my needs and lifestyle.

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Review from Ian B (Son of Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good with my father and they look after him well.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I am pleased to hear that you are happy with the care we provide for your Father.


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Review from P P (Wife of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are relatively new users of Caremark, but can say that our first meeting with the care manager left us feeling confident that our needs would be dealt with efficiently, professionally and with kindness and consideration, and we haven't been disappointed in this.
The carers who have visited as "sitters"
have been lovely, happy to share a cuppa and a chat with my husband, but also aware of times when he is tired and needs to rest quietly. Because they are "locals" we find things in common that help make conversation easier for an elderly person suffering from Alzheimer's.
I now feel confident to leave the house and my husband in safe hands so that I can enjoy a little time for myself.
Thank you Caremark!

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you for your review. We like to provide the best quality person-centered care and value the input from families to support this.


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Review from D W (Client) assisted by family/friend published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers who visit me. They brighten up my day. The care manager sees to all my needs and is very helpful.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you for your review it is good to her that you are happy with the service we provide for you.


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Review from J B (Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has been excellent, even when they’re short-staffed. They have made sure that I have always had assistance. The carers are professional and very kind. The ladies in the office are also most helpful whenever answering queries.
I couldn’t manage without Caremark’s assistance.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you, we are always pleased to hear that our care workers are providing a service to your needs.


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Review from P S (Daughter of Client) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond to care for my dad. My dad is always smiling when they are around and laughs with them and it’s so touching to see that he’s so happy. I feel very lucky that I can have access to the online app, to make sure Dad is ok on the visits.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I'm pleased to hear you are happy with the care that we provide for your dad and to hear that the care notes are helpful.


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Review from Denise A (Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are understanding, excellent and go the extra mile to help, even when it's raining.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I am pleased to hear your comment, I guess getting the paper if it's raining!


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Review from William J (Brother of Client) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, services supplied by Caremark have been to a high standard.
One noteworthy point, one of Caremark's visiting carers contacted the undersigned c. ten days ago at 07:45, Sunday 11 June 2023, to express her concerns about the client's condition and encouraged the undersigned to contact NHS
England via 111. (An NHS doctor visited the client that same morning, before 10:45.) The next morning, the carer rendered assistance to the client, packed the client's bag, ready for emergency hospital admittance.
On both days, good support was provided by Caremark's duty supervisor to the undersigned, who resides in another country.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

It is good to hear that our service has been recognized in this instance. We pride ourselves in contacting the family to inform them of their family loved one in times of need. We follow our policies and procedures to ensure a high quality of care is provided and that all are informed of the circumstances.


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Review from Amanda L (Daughter of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been having support from Caremark since 2022 and her carer is marvellous, no complaints at all. A couple of minor glitches in admin have been swiftly rectified. Communication has been good throughout and we have been kept informed of any changes.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Amanda, it is good to hear that you are happy with the service and communication that we provide. Thank you for your review.


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Review from Sue A (Daughter of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mum has personal care given to her four times a day by this company. The carers are very compassionate and know my mum and her needs well, having been with her for nearly four years. Three of the carers have been with her for all of this time (and with my dad prior to this) and so there
is great continuity and excellent experience of her background. I have very good communication with all three of these carers.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

It is a pleasure to look after your mum and dad previously. We pride ourselves in the continuity of care.


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Review from E J (Friend of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have looked after my friend for some time and they are kind, they treat her with dignity and respect, her wishes and her care needs. If I ever need care this is the company I will be ringing.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

I am very pleased to hear that. Our staff team are very caring and understand the importance of person-centred care.


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Review from N D (Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Raising issues with staff has resulted in my care being withdrawn. I have been treated like absolute dirt. I have been verbally abused by a carer and supposedly I am the one in the wrong for opening my mouth.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

Thank you for your feedback, we appreciate the concerns you have raised and as denoted from our complaints acknowledgement this is being fully investigated as part of our complaints procedure.


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Review from J B (Son of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

All seemed fine in the first few years. A change of ownership, a new manager, staff left and new staff arrived. Unfortunately, the cracks started to appear. The level of care decreased. Many issues were not addressed and promptly swept under the carpet even when the manager was informed. My Father was
treated very poorly by some of the employees sworn at and generally verbally abused. We were lied to about safeguarding issues which should have been reported to Social Services and were not! Anyone thinking of trusting Caremark with their loved ones should check out other reviews and people with first-hand experience of these not-so-caring carers.

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Review from Tracy C (Daughter of Client) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Some of the carers are fantastic but some are abusing their role and their vulnerable clients, leaving earlier than they should, swearing at clients, not giving them appropriate meals. The manager is defensive and on the verge of threatening with her emails responding to my concerns about a particular
carer not being with the client as per the contract. The procedures policy is not followed. Complaints aren't followed up and I've basically been told if I'm going to complain then I can go somewhere else. All my complaints I feel are justified, not trivial. Since there's new ownership and management I feel the company has really gone downhill. My father with Alzheimer's was sworn at by one carer, this should have been reported to Social Services yet it was not. Absolutely disgraceful!

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Review from Margaret C (Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just brilliant what they do, I've been independent all my life and fully now understand, having my carers, how much it is to be very well looked after having looked after people all of my life.
The office staff are absolutely fantastic and all the carers I've had the past few weeks are angels.
I'm
very satisfied with my care from Weymouth Caremark.

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Review from Michael J (Client) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the short break service I received for my wife. The staff are very friendly and arrive on time and see to wife's needs, whilst I have time to go shopping and do other things. The office staff are very friendly and see to my booking when I ring to arrange. They are more than helpful.
The manager comes to see us from time to time to ensure the service is to our needs.

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Review from Sharon W (Granddaughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been receiving outstanding care from Caremark Weymouth. Every day my nan always looks forward to seeing her carers. They come in with beaming smiles and make her day. They sometimes even go that extra mile if Nan is unable to do things herself. She has good and bad days and on the bad days,
carers assist to help Nan with her everyday needs and try to persuade Nan to do as much as possible. The office team have also been a great help if nan needs extra appointments that I'm unable to take her to. They will always do their best to get this covered for extra appointments. I Icould not have asked for a nicer more caring care company for my nan so thank you so much Caremark Weymouth for all you do for my nan.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

We are so pleased that your Nan looks forward to seeing the carers each day. The carers like to visit your Nan and always say lovely things about her.
It is good to hear that the office team are very supportive.


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Review from Sally S (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found that Caremark have always been very helpful. They stepped up when we needed the short break service and organised up to five hours sitting at a time for us which has given us a real break. I recently had a shoulder operation and although Caremark weren't our main carers they put people in
for the evening to change Mum ready for bed. I can't fault the service that we've had over the last few months and look forward to continuing with them for the foreseeable future.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

If we can help and support our customer families in any way, we try to. Looking forward to providing more care in the coming weeks.


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Review from Jo C (Partner of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This service was put in place due to my partner's multiple health issues and the effect it was having on my health as we have a son with autism as well. My partner can be very challenging at times with his behaviour. I was finding the whole situation very stressful but this wonderful service has relieved
a great deal of it. Thanks for that to all concerned.

Reply from Lynda Wise, Care Manager at Caremark Weymouth & West Dorset

We are pleased that we are able to support you and your family.


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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Caremark Weymouth & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Caremark Weymouth & West Dorset is calculated as follows: ( (54 Excellents x 5) + (13 Goods x 4) ) ÷ 67 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Weymouth & West Dorset is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (3)

Shoaib

Shoaib

Job Title: Managing Director

Joined: 2023

Hello, I am the Managing Director Shoaib. I have a multidisciplinary background in the Health and Social Care sector and with a specialist interest in Replacement Services, Learning Disabilities and Neurodegenerative diagnosis.


Lianda

Lianda

Job Title: Care Manager

Joined: 2023

Lianda joined the Caremeak team in 2023.


Lianda has vast knowledge of the different areas of care including Nursing, Dementia, Residential and Home care after working in various roles including Senior Carer and Assistant Care Manager.


No image found

Leanne

Job Title: Field Care Supervisor

Joined: 2018

Leanne joined Caremark in 2023 as a Care Assistant.


Frequently Asked Questions about Caremark Weymouth & West Dorset

What Type of Services does Caremark Weymouth & West Dorset offer?

Caremark Weymouth & West Dorset offers Home Care.

How many Carers does Caremark Weymouth & West Dorset employ?

Caremark Weymouth & West Dorset employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Weymouth & West Dorset to verify any information. View our terms and conditions. Caremark Weymouth & West Dorset has a Platinum Service – more info.