Caremark Weymouth & West Dorset

Unit 11, Basepoint Business Centre, 15 Jubilee Close, Weymouth DT4 7BS
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9.8 36 Reviews
  • Caremark Weymouth & West Dorset, Weymouth
Caremark Weymouth & West Dorset was established in March 2015 and have become a reputable provider of personal care to adults in the Weymouth, Portland and Dorchester areas who choose to remain living in their own homes.

The team's objective is to encourage and promote the independence and safety of all customers, and ensure their values and rights are respected at all times.

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Care Provided by Caremark Weymouth & West Dorset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lianda Hopkins (Care Manager)

Funding & Fees Guide for Caremark Weymouth & West Dorset

  • Prices

  • 1 Hour - £29.50, Sat and Sun - £31.50.


    45 Mins - £26.50, Sat and Sun - £28.50.

    30 Mins - £22.50, Sat and Sun - £24.50.

  • Mileage is charged as an additional cost at the rate of £0.60 per mile

Caremark Weymouth & West Dorset Reviews (36)

Total of 36, showing 21-36
9.8

Caremark Weymouth & West Dorset has a Review Score of 9.8 (9.806) out of 10, based on 12 reviews in the last 2 years. Over all time Caremark Weymouth & West Dorset has 36 reviews.

Overall Experience

  • 29
  • 4
  • 0
  • 0
  • 3

Date Published

36
0
3
12
24

Review from J W (Client) assisted by family/friend published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helfpful staff. Continuity of staff is very good.

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Treated with Dignity

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Review from Jackie D (Daughter-in-law of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Caremark are kind and patient with my mum-in-law. I also really appreciate getting the staff rota at least a week in advance. The management are easy to contact if I need to make changes or talk through anything with them.

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Review from Kevin B (Husband of Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very helpful. The girls are brilliant.

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Review from Tia F (Daughter of Client) published on 6 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been visiting my bed-bound mother for over a year, providing invaluable assistance to my elderly stepfather, her carer. Management and carers are kind, professional, totally reliable and responsive. I'm very happy with the care she receives, and the contact I have had with them. I have
no hesitation in recommending them to others.

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Treated with Dignity

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Review from Jane K (Daughter of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided feels like a family member is caring for your loved one, all of them cannot do enough for my dad, and they also make sure I am alright. I take my hat off to each and every one of you. Thank you from the bottom of my heart.

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Review from C P (Daughter of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the day and overnight care that my 89-year-old father has been receiving from Caremark. The carers are professional, well trained and kind and they arrive on time and help him with all aspects of personal care to a high standard. I am particularly grateful that he has a small, consistent
team of carers who have quickly got to know him and what he needs help with. The behind-the-scenes management is also excellent and short notice changes have been accommodated quickly and efficiently.

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Review from V P (Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care I have received.

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Review from E R (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with everybody that cares for me.

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Treated with Dignity

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Review from Audrey D (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased excellent service.

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Treated with Dignity

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Review from Madeleane N (Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with all the care and support which I have been given since starting with Caremark. All carers give 100% care, support when coming to see me and very sensitive to my needs especially when dealing with family issues.

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Review from I W (Son of Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has built up an excellent rapport with her Carer. Excellent care and commitment at all times, with a friendly smile and working at mum's pace. The staff at head office are only too pleased to help you and have accommodated me when asking for assistance with a few of mum's needs. Very helpful to
deal with.

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Review from P S (Son of Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been excellent. My mother's relationship with her Carers is trusting and friendly. We would recommend their services.

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Review from S K (Daughter of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caremark Weymouth organisation provides a friendly, caring, professional and reliable service, also treats the client with dignity. The Carers are friendly, caring amendable, concerned for the health, welfare, wellbeing of their client and provide an excellent service. They are understanding and
tolerant of the changing needs and moods of the client. The Carers take a personal interest in the client and actively engage in conversation and maintain a rapport with the client and family members. A personal service.
The staff are well qualified and extremely professional. The organisation does its utmost to ensure continuity of Carers for the client. I cannot fault the organisation.

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Review from Judith M (Daughter of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving care from Caremark for quite a while now and the carers are always professional and respectful. I am unable to fault the care they provide and am confident that my mother would not be still living independently in her own home without their care and support.

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Review from Maureen C (Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Caremark for quite some time. I have been well looked after by the girls. I receive very good care and companionship and I would definitely recommend them to my friends.

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Review from Clifford V (Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They do care. They pay attention to detail. They are prompt, polite and willing. They are always cheerful and give names of those who will be calling in advance. Regular Carers come that know what to do and where things are kept.

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Current Review Score: 9.8 (9.806)

Overview of Review Score

The Review Score of 9.8 (9.806) out of 10 for Caremark Weymouth & West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Caremark Weymouth & West Dorset is calculated as follows: ( (54 Excellents x 5) + (13 Goods x 4) ) ÷ 67 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Weymouth & West Dorset is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (3)

Shoaib

Shoaib

Job Title: Managing Director

Joined: 2023

Hello, I am the Managing Director Shoaib. I have a multidisciplinary background in the Health and Social Care sector and with a specialist interest in Replacement Services, Learning Disabilities and Neurodegenerative diagnosis.


Lianda

Lianda

Job Title: Care Manager

Joined: 2023

Lianda joined the Caremeak team in 2023.


Lianda has vast knowledge of the different areas of care including Nursing, Dementia, Residential and Home care after working in various roles including Senior Carer and Assistant Care Manager.


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Leanne

Job Title: Field Care Supervisor

Joined: 2018

Leanne joined Caremark in 2023 as a Care Assistant.


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