Caremark Cannock Chase & South Staffordshire Reviews (7)
Caremark Cannock Chase & South Staffordshire has a Review Score of 9.6 (9.600) out of 10, based on 7 reviews in the last 2 years. Over all time Caremark Cannock Chase & South Staffordshire has 7 reviews.
Review from R L (Wife of Client) published on 31 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Not experienced any issues at all during the 12 months plus we have been service users. Go above and beyond for their clients and make relationships and friendships with family members too. Would highly recommend Caremark.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South Staffordshire
Thank you so much for sharing your experience with Caremark. We're delighted to hear that our team has made a positive impact and built meaningful connections with you and your family over the past year. Knowing that you feel supported and valued means a great deal to us!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C B (Son of Client) published on 16 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South Staffordshire
Thank you for your kind review. We're so pleased to hear that you've had such a positive experience with our team. Ensuring your father's wellbeing and happiness is always our top priority, and it's wonderful to know that our carers are going the extra mile to meet his needs!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from E B (Daughter of Client) published on 15 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The office staff take all requests in to account and any issues are dealt with quickly.
If
I'd recommend this company above others as it's been the best care we've received in a few years. The carers employed are genuinely caring.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South Staffordshire
Thank you so much for your lovely review. We are truly grateful for your trust and support. It's heart warming to hear that our carers have made such a positive impact on your mother! We're also pleased that our office team has been able to meet your needs and keep you informed. Your recommendation means the world to us, and we're proud to hear that you consider our care to be the best you've received. Thank you again for your kind words.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lionel N (Husband of Client) published on 11 October 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
My wife has dementia and sometimes does not know me, so I find it stressful when carers are changed so often.
Carers who have not been before, I have to explain what is required and have been disturbed by some experiences, ie not brushing my wife's teeth, bringing her down without a cardigan, putting pyjama bottoms on instead of trousers, no socks. I like many of the carers who show dignity, some try to get my wife to chat which is nice.
Honesty can be questioned at times, on several times I have been notified that the carer is going to be late, because of an emergency, when speaking to the carer problems have been delayed and at times Caremark have changed their rota times and not changed our rota.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South Staffordshire
Thank you for bringing your concerns to our attention. We sincerely apologise for the issues you have experienced, and we take your feedback very seriously. We will arrange a meeting at your earliest convenience to discuss the matter in more detail and ensure that we find a resolution. Please rest assured that we are committed to addressing your concerns and improving the quality of care. Thank you for your patience, and we look forward to resolving this together.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephanie S (Daughter of Client) published on 4 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Her carers are all lovely and always ensures she is happy and comfortable when they are with her.
The carers mum has are a credit
If I am there when the carers are there, it's lovely to see how they are looking after mum and making sure her needs are met and how they set things up for mum the way she likes it without her telling them as they are fully aware of how she likes things.
The office are always helpful whenever I have had to call and always keep me informed if there are any issues, either with mum or if the carers are running late.
It gives me peace of mind knowing that when I can't be there mum is being well looked after.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South Staffordshire
Thank you so much for taking the time to leave such a thoughtful and touching review. It means a lot to us to know that our carers have made such a difference in your mother's life and that you feel she is in good hands. Your feedback about the attentiveness and care our team provides, both in the field and in the office, is incredibly uplifting. We are proud of our carers and are so pleased that they've helped give you peace of mind. Please know that we will continue to do everything we can to ensure your mother's comfort and well-being.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tracy B (Daughter of Client) published on 3 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
I would like to post a big, massive thank you to Caremark after a telephone conversation yesterday with a staff member. My mom and dad are so happy. Thank you for all your care and support.
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South Staffordshire
Thank you for your kind words! Your feedback is truly appreciated, and it encourages us to keep doing our best every day - thank you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Michael W (Son of Client) published on 2 October 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Everyone is caring and professional .
My dad is 94 and he can be very angry, grumpy and he shouts a lot but the carers handle him with great understanding and care.
The staff in the office are a credit to the company
Reply from Jas Chauhan, Managing Director at Caremark Cannock Chase & South Staffordshire
Thank you so much for your kind review and thoughtful feedback. We are grateful for your support, and are delighted to hear that you had a positive experience with our services / staff!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 9.6 (9.600) out of 10 for Caremark Cannock Chase & South Staffordshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
-
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.900 for Caremark Cannock Chase & South Staffordshire is calculated as follows: ( (37 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 40 Ratings = 4.9
-
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caremark Cannock Chase & South Staffordshire is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
