Certain Care Ltd

7 Goldstone Road, Hove BN3 3RN
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9.5 5 Reviews
  • Certain Care Ltd, Hove
Certain Care are an established, specific live in care agency, only specialising in live in care and not hourly calls.

The team provide live-in care workers for those who require expert live in care at home and ongoing. Each live-in care worker is trained extensively and highly experienced, this is to ensure the highest-quality live-in homecare for adults.

All of Certain Care's live-in care workers are selected by the experienced office staff and matched appropriately with clients, enabling those who wish to remain living in the comfort of their own home for as long as possible with a live in care worker.

Certain Care have a variety of live-in care workers available to support individuals and couples in numerous different ways. From basic companionship care including house keeping and meals all the way through to complex needs such as end of life care, PEG care, live in care for couples and many other ailments.

The Certain Care team is committed to providing affordable live-in care throughout the UK, there is always a vast number of trained and experienced live in care workers available to accommodate new clients and also to provide cover for breaks when existing care worker decide to have time off.

Certain Care offers a simple three step process to arranging live in care;

1) Once you submit an online enquiry, the team arranges a no obligation assessment.

2) At the assessment, they work with the client and family members to document all the details about the client and form a care plan (an average 24 hour diary of the client).

3) They are in contact with the staff they have available and who they feel they would be a good match and agree a date for care to start.

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Care Provided by Certain Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Certain Care Ltd
  • Person in charge
  • Scott Anonymous (Registered Manager)

Funding & Fees Guide for Certain Care Ltd

  • Prices

  • Between £850 and £1300 depending on the level of care required.

  • The cost of care will depend on the level care required.

Certain Care Ltd Reviews (5)

9.5

Certain Care Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Certain Care Ltd has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
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Date Published

5
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1
5
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Review from S R (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my parents needed extra support, I had no idea where to start, luckily I came across Certain Care via an online search. I had a good chat with the manager, who talked me through the service that the company offered, and it seemed to be excellent way of extending the time my parents could stay safely
in their own home.
I will say if the first person doesn't fit, then don't be afraid to contact the manager to let him know. He will always listen and provide a solution even if that means a different carer after all the person being cared for deserves to feel comfortable too.
We were lucky enough to be offered one member of staff in particular, she was amazing and mum and dad both thought the world of her. She was their carer from May to December unfortunately mum's mobility meant that it was no longer safe to continue in the home so my parents took the decision to move to residential care together.
I would not hesitate to recommend Certain Care to anyone.

Reply from Scott Anonymous, Registered Manager at Certain Care Ltd

Thank you for your kind words, it was an honour to support your parents.


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Review from Amanda C (Daughter of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager/ owner and his team from Certain Care have been looking after my elderly mother for over a year. Our mother is bed-bound and has both Alzheimer’s and Vascular Dementia so the live-in carers have to attend to her every need, including using a hoist, single-handed. The manager has always been
really helpful in finding the right carer and replacement relief carers for our mother and has been sensitive to both our mother’s needs and to any issues that may have arisen. The carers have been wonderful. They are not only professional but also kind and attentive to our mother. The house is always clean, the food is freshly cooked, and Mum is happy in their presence. On a personal level, the carers are aware of Mum’s health needs and will call us or a doctor, when needed. In February our mother will be 101 which, in itself, is a testament to their care. The carers often say how much they like/ love our mum and she clearly likes them - even if she has no idea who they are!

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Review from Isabel W (Power of Attorney of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Certain Care was recommended to me. There were many options, but the agency seemed to fit what I was looking for. The carer understands the condition, allowing the service user to gain bearings and independence. Solving any issues that may arise with ease and carrying out duties with responsibility.
Help with advice and support from the manager is always at hand. The carer is chosen with much thought to accommodate the needs of the service user. The transition from hospital to home was difficult, but handled by the manager with utmost understanding and professionalism.

Reply from Scott Anonymous, Registered Manager at Certain Care Ltd

Thank you for the great review, we have a person-centred approach which focuses on the clients' wishes and how we can safely achieve them.


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Review from A O (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Certain Care to provide a live-in carer service for our 92-year-old frail dad fifteen months ago, and have been very happy with the service. The owner took trouble to get a thorough picture of our dad, paperwork was thorough. The third permanent carer has proved excellent, and has been in place
for a year, she understands our dad, he enjoys her cooking and is well looked after, communication with the carer is good, we have a social media group for carer and us two sisters. (first carer lovely but had to leave for medical reasons, second one not compatible, but the owner listened and dealt with the situation diplomatically). Several holiday cover temporary carers have got on well with Dad too. Being a small organisation means it is cheaper, and the owner seems to personally know the carers and has nearly always matched us well. There is also more flexibilty around arranging time off for the carer, which makes it easier to organise relief care.

Reply from Scott Anonymous, Registered Manager at Certain Care Ltd

Thank you for the kind review, it means a great deal to us.


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Review from Alex P (Son of Client) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased to have switched to Certain Care after a bad experience with a previous company. The carers are wonderful with Mum, they're very patient, caring and gentle, they also tell us that they frequently go on training and seem to have a good rapport with the office staff who are also very efficient
and helpful.

Reply from Scott Anonymous, Registered Manager at Certain Care Ltd

Thank you for the review. We are glad to have changed your opinion of live-in care, it is the best alternative to a care home for those who wish to remain at home.


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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Certain Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Certain Care Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Certain Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

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Scott Anonymous

Job Title: Registered Manager

Joined: 2013

Scott founded Certain Care Ltd in 2013 after having studied mental health nursing at Brighton University and then gaining a diploma in Leadership and Management in Health and Social Care. Having worked previously for different care agencies, gaining the knowledge and experience required to establish his own live-in care agency.


Frequently Asked Questions about Certain Care Ltd

What Type of Services does Certain Care Ltd offer?

Certain Care Ltd offers Home Care.

How many Carers does Certain Care Ltd employ?

Certain Care Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Certain Care Ltd to verify any information. View our terms and conditions. Certain Care Ltd has an Enhanced Service – more info.