Hedgerow Homecare Ltd

Office 1, Second Floor, Park Lorne, 111 Park Road, London NW8 7JL
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9.7 9 Reviews
  • Hedgerow Homecare Ltd, London
Hedgerow Homecare provides top-tier care and support to clients of varying levels of dependency. They have received a 'good' rating from the Care Quality Commission (July 2019) and prioritise helping people maintain their independence and dignity while staying in their own homes for as long as they desire. They excel at crafting personalised care packages, ranging from one-hour visits to specialised live-in arrangements.

Their services extend to tailoring programs to ensure that every client's care aligns with their unique needs. Whether a client seeks companionship and in-home care or requires more specialised support, their highly trained team of caregivers is ready to assist.

The committed and highly skilled staff follows a comprehensive and individualised approach to meet each person's unique care plan. Their professionals embrace a flexible and informative method to adapt to the changing needs of individuals and their families. Hedgerow Homecare carefully selects all team members from across London, subjecting each to a rigorous vetting process and requiring an updated, clean DBS background check certificate.

They look forward to your call today!

Care Provided by Hedgerow Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Hedgerow Homecare Ltd
  • Person in charge
  • Cameron Donaldson (Manager)

Funding & Fees Guide for Hedgerow Homecare Ltd

  • Prices
  • Starting from £22 per hour.


9.7

Hedgerow Homecare Ltd has a Review Score of 9.7 (9.655) out of 10, based on 9 reviews in the last 2 years. Over all time Hedgerow Homecare Ltd has 9 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My mother came home from hospital for end of life care. It was a difficult time made all the more bearable by the wonderful support from Hedgerow Home Care. Mum's Carer was the best, she was attentive, professional, and caring, and she gave me confidence to provide care when it was my turn to look after
Mum. I could not have done it without her and will be forever grateful. The office team was responsive to my requests and really helpful. Highly recommend Hedgerow Home Care.

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you so much for your kind words. It was truly a privilege to care for your mother during such a difficult time. We genuinely enjoyed looking after her and were grateful to have had the opportunity to support your family. Your appreciation means a lot to us, and we are so glad that we could be there for you when you needed it most. We also want to thank you for being such a lovely family to work with. Wishing you all the best for the future, Big Love From Team Hedgerow!


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Overall Experience  Overall Experience 5.0 out of 5

I can't express how grateful I am for the exceptional care and support provided by Hedgerow Homecare LTD for my grandmother! The manager and his team are hands on and speak with us all the time, they're compassionate and so attentive. The carers we have have always been reliable and kind - true angels!
The level of personal attention and genuine concern they show for my grandmother's wellbeing has truly made a difference in the quality of life. I have peace of mind knowing my grandmother is in the hands of such dedicated and caring people. Thank you Hedgerow for everything. I highly recommend!

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you for your wonderful glowing review! This is what we strive for each day.


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Overall Experience  Overall Experience 4.0 out of 5

Most of the carers do a good job! Some need more experience /training. It would be helpful to know what their limitations are. Ie
What they are expected to do, and what we should not ask them to do!

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Overall Experience  Overall Experience 5.0 out of 5

Experienced and friendly staff each time we have used their service they have provided their best carers. They bring their knowledge and positive attitude to the home and are helpful in all areas of care.

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you for your lovely words! These reviews really make our day and make us strive to do the best we can in order to make a positive impact. Best wishes from the team


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Overall Experience  Overall Experience 5.0 out of 5

My husband and I, who are both in our eighties, have used the services of Hedgerow Homecare since February 2022, after my husband had a bad fall. We have, since then, continued to have help and support from them. The standard has been high at all levels. Most of the time we have been able to have the
same cover and that consistency has been very helpful. All the carers who have helped us have been capable, kind and supportive. The management has been excellent and we have no complaints.

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you for your lovely words. Reviews like this make the team's day! Best wishes to you both.


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Overall Experience  Overall Experience 5.0 out of 5

Throughout the past couple of years, Hedgerow has been fantastic when caring for my grandparents. The 24-hour care puts my mind at ease knowing there is support at all times of the day, the kind nature and palliative care they have provided for my grandparents and my family is incomparable.

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you for your lovely review! Warm wishes to you and the family.


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Overall Experience  Overall Experience 5.0 out of 5

Overall I am pleased with the care provided by the management at Hedgerow, they are very flexible and try to get the right carer for us, including at short notice. Most of the carers they have provided are really competent and we even enjoy their company, but a few of the carers were not the right fit
for us, that's the only reason I haven't given a full 5-star rating for Staff and Care/Support. We are happy with the communication we have had with the managers and are hoping that with the teething stage now over, we can have a long and satisfactory relationship with this care provider.

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you! We love our client's feedback - it means the world to us. Best wishes


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Overall Experience  Overall Experience 5.0 out of 5

The young woman who came for the overnight stay was delightful. I found the whole experience well organised from the moment I first made contact to the last enquiry by phone to make sure I was satisfied, which I was. I told the young man that If the occasion arose I would use and recommend this agency
again.

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you so much for your lovely words. We are always thrilled to hear that our efforts make a positive impact!
Best wishes.


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Overall Experience  Overall Experience 5.0 out of 5

A superb service! My elderly mother really gets on with her weekend relief carer, who is a lovely woman working to a high standard.
As for the Hedgerow team - so very helpful and pleasant to deal with and responsive.
When our main carer had to go for a medical appointment at short notice a couple
of weeks ago, Hedgerow supplied a professional fill-in carer at very short notice with no fuss or drama. Such a great help. Thank you!

Reply from Cameron Donaldson, Registered Manager at Hedgerow Homecare Ltd

Thank you for your lovely review. We are so pleased to read that you are happy with the service and support provided. Your feedback really makes our day! Best wishes to you both.


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Current Review Score: 9.7 (9.655)

Overview of Review Score

The Review Score of 9.7 (9.655) out of 10 for Hedgerow Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.755 for Hedgerow Homecare Ltd is calculated as follows: ( (41 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 53 Ratings = 4.755

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hedgerow Homecare Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hedgerow Homecare Ltd

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Meet the Team (2)

Cameron

Cameron

Job Title: Registered Care Manager

Joined: 2018

Cameron, an exemplary professional in the field of healthcare and social services, serves as the dedicated Registered Care Manager at Hedgerow Homecare. With a commitment to delivering high-quality care, Cameron's journey in the healthcare industry has been nothing short of inspiring.


Professional Background:
Cameron's career at Hedgerow Homecare began four years ago when they immediately demonstrated a strong passion for the industry. He took it upon himself to increase his skill set past that of his background in finance and pursued qualifications in care.

Throughout their tenure, Cameron has consistently gone above and beyond, earning the trust and admiration of both the carers and clients as well as the entire Hedgerow Homecare team.


Qualifications:
Cameron's dedication to their role is underlined by their relentless pursuit of professional growth. In the past year, they achieved a significant milestone by becoming fully qualified as a Registered Care Manager. This achievement represents their unwavering commitment to not only meeting industry standards but exceeding them.


Dedication to Excellence:
Cameron's approach to care management is defined by their deep empathy, attention to detail, and an unwavering commitment to enhancing the lives of those they serve. They understand that every individual has unique needs and requirements, and they work tirelessly to ensure that each person under their care receives tailored compassionate support.


Team Leadership:
As the Registered Care Manager, Cameron is not only an advocate for clients but also a role model and leader for the dedicated care team at Hedgerow Homecare. They provide guidance, mentorship, and inspiration to ensure that the entire staff delivers care with the same level of dedication and empathy.


Community Engagement:
Outside of the workplace, Cameron actively engages with the community, promoting awareness of healthcare issues and offering support to various community initiatives. Their commitment to making a positive impact extends beyond the walls of Hedgerow Homecare. Last year he completed a half marathon in support of the Alzeihmer's Society.


Cameron's journey in healthcare is a testament to their dedication, compassion, and drive to make a difference in the lives of others. As the Registered Care Manager at Hedgerow Homecare, Cameron continues to inspire and uplift those around them, serving as a beacon of excellence in the field of care management. With their recent qualification, Cameron is poised to continue raising the standards of care and making a profound impact in the lives of their clients and the community at large.


Val

Val

Job Title: Office Manager

Joined: 2020

Meet Val, the heart and soul of Hedgerow Homecare's administrative operations. With three years of unwavering commitment to our company, Val is the cornerstone of our team, ensuring that everything runs smoothly behind the scenes.


Experience You Can Trust


Val's journey in administrative and managerial office roles spans an impressive 30 years. Her wealth of experience has been a guiding light, illuminating the path to success for our team. From her early days in the industry to her current role, Val has honed her skills, mastering the intricacies of efficient office management.


A Passion for Caring


Val's extraordinary talent extends beyond her proficiency in office management. She possesses a deep-rooted passion for the well-being of both our dedicated carers and cherished clients. Her commitment to fostering an atmosphere of empathy and understanding is truly exceptional. Val ensures that our carers are well-supported and that our clients receive the top-quality care they deserve.


The Glue That Holds Us Together


As the Office Manager at Hedgerow Homecare, Val is the glue that holds our operations together. She is the driving force behind our day-to-day activities, ensuring that schedules align, resources are in place, and communication is seamless. Her meticulous attention to detail and unyielding dedication have consistently elevated our service standards.


Val is not just an office manager; she's an integral part of the Hedgerow Homecare family. Her positive attitude, strong work ethic, and innate ability to connect with our team and clients make her an invaluable asset. With her at the helm, we are confident in our ability to provide the highest level of domiciliary homecare services.


At Hedgerow Homecare, we're proud to have Val as our Office Manager, a professional with unmatched experience, unwavering dedication, and a heart brimming with care.


Frequently Asked Questions about Hedgerow Homecare Ltd

What Type of Services does Hedgerow Homecare Ltd offer?

Hedgerow Homecare Ltd offers Home Care.

How many Carers does Hedgerow Homecare Ltd employ?

Hedgerow Homecare Ltd employs 39 carers.