Helping Hands Domiciliary Care Ltd

2a Saville Street, Malton YO17 7LL
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9.8 53 Reviews
  • Helping Hands Domiciliary Care Ltd, Malton
Helping Hands is widely recognised as one of the UK’s top domiciliary care providers, which gives people the care and support they want to live independently in their own homes for longer.

Compassionate and caring staff treat each person with dignity and respect, while working hard to meet their individual needs.

Helping Hands offers a range of home care services including: personal care, help getting dressed, assistance to get to appointments and social trips, meal preparation, housework and companionship. Respite care is also available to give family and friends a break.

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Care Provided by Helping Hands Domiciliary Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Helping Hands Domiciliary Care Ltd
  • Person in charge
  • Beverley Drabble (Registered Manager)

Funding & Fees Guide for Helping Hands Domiciliary Care Ltd

  • Prices

  • We offer 15 min appointments for medication and welfare checks.
    Appointments are measured in 15 minute increments ie 15,30,45 and 60 minutes.

  • All care packages are bespoke, and prices discussed at a NO commitment appointment

Helping Hands Domiciliary Care Ltd Reviews (53)

Total of 53, showing 41-53
9.8

Helping Hands Domiciliary Care Ltd has a Review Score of 9.8 (9.782) out of 10, based on 13 reviews in the last 2 years. Over all time Helping Hands Domiciliary Care Ltd has 53 reviews.

Overall Experience

  • 42
  • 9
  • 2
  • 0
  • 0

Date Published

53
0
10
13
40

Review from F R (Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel that some of the staff need more training in caring for "older people" and also first aid training. In the last month, the carer I have had has been excellent.

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Review from Jan D (Daughter of Client) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of care given to my father from all of the individual careers I have met. Dealing with someone with dementia is not easy but they have all treated him with dignity and lots of patience; sometimes going over and above my expectations.

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Review from Patrick D (Husband of Client) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provide a reliable caring service. The staff are uniformed, presentable and friendly.

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Review from Mary B (Daughter of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the service you provide. All the staff are very friendly and helpful.

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Review from A S (Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very caring and efficiently run company with dedicated staff.

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Review from M A (Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There are some really good carers who have been friendly, professional, helpful and caring.
There have been some hiccups regarding times and on one occasion, a bad attitude. I would recommend to a friend if needed because overall they have been proficient.

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Review from Molly N (Client) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. The carers I have had up to now have been very pleasant and extremely helpful and I really couldn’t wish for any better support from an outstanding team. Which for me lifts my moods every day as I know I can rely on them to put a smile on my face.

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Review from Vivien S (Wife of Client) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run and pleasant agency recommended to me by the county council. It was an excellent recommendation. They cared for my husband for over a year (unfortunately, he has had now to go into a home) and they really care. My husband is very demanding but nothing was too much for the carers.
He is also very overweight (around 18 stone) and falls often but carers cope with this and always kept sunny temperament. It was a pleasure having them in the house. When necessary, they coped with giving him his meals. Following radiotherapy, my husband is urinary incontinent: however this did not put the girls off, having to change his pads four times a day. They are very well turned out and always cheerful even under very difficult circumstances. The management is great and the Manager and Director are there to help and every twist and turn of life.

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Review from R L (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, lively staff who are always friendly, caring and very helpful. My mother looks forward to the visits and the news, chat on a daily basis. Will always go out of their way to help if they can and make time if extra care is needed. Living away from my mother I have peace of mind that she
is well cared for and looked after. Highly recommend.

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Review from Suzanne M (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands provide an excellent care service which is personalised to the individual client. I would highly recommend them.

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Review from Judith O (Daughter of Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Using Helping Hands has given me peace of mind knowing that someone will be calling regularly on my parents. They treat them with care and dignity. They let me know of any concerns or changes in my parents which is invaluable. By helping with exercises and a daily walk, my dad’s health has improved.

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Review from Julie H (Daughter of Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality care, sensible and friendly staff who take the time to get to know their clients and consequently provide personalised care. I have total faith that helping hands take the very best care of my mum and I can relax knowing that she is in trustworthy and reliable hands.

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Review from Paul J (Son of Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst Mum was alive the management and staff at Helping Hands treated her like one of the family.


They became a huge part of her life. Not only for the practical things but also for the social side of life, giving her friends she could look forward to seeing each day. Someone for a natter with who

she could share a cup of tea and a laugh.


Helping Hands fought for her to get time with the Doctors and other NHS professionals. Kept an eye on her medication when it looked to be incorrect after hospital visits and even home cooked some of her meals.


I am certain that thanks to Helping Hands Mum had a longer, healthier and much happier life.


As a family, we were blessed to have such brilliant people in Mum's life.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Helping Hands Domiciliary Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Helping Hands Domiciliary Care Ltd is calculated as follows: ( (64 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 78 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Domiciliary Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (9)

Beverley

Beverley Drabble

Job Title: Registered Manager

Joined: 2016

Level 5 Diploma Health & Social Care


Bob

Bob Drabble

Job Title: Director

Joined: 2016

Managing Director


Denise

Denise Jennings

Job Title: HR Manager

Joined: 2021

HR Manager


John

John Lewis

Job Title: Gardener/Maintenance

Joined: 2019

No job is too small


Emma

Emma Scaife

Job Title: Carer

Joined: 2016

Level 3 Diploma Health & Social Care


Emma

Emma King

Job Title: Carer

Joined: 2018

Level 3 Diploma Health & Social Care


Sharon

Sharon Cass

Job Title: Carer

Joined: 2017

Level 2 Diploma Health & Social Care


Jessica

Jessica Kelly

Job Title: Carer

Joined: 2017

Level 2 Diploma Health & Social Care


Samantha

Samantha Meredith

Job Title: Carer

Joined: 2018

Level 3 Diploma Health & Social Care


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