Helping Hands- 5 Towns

Pontefract WF8 2WQ
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8.5 12 Reviews
  • Helping Hands- 5 Towns, Pontefract
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Care Provided by Helping Hands- 5 Towns

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Roxanne Meeson
  • Person in charge
  • Roxanne Meeson (Owner/Manager)
Are you the Owner/Manager of Helping Hands- 5 Towns? View your Advertising Options

Helping Hands- 5 Towns Reviews (12)

8.5

Helping Hands- 5 Towns has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Helping Hands- 5 Towns has 12 reviews.

Overall Experience

  • 11
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Date Published

12
2
2
2
10

Review from K G (Son of Client) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands-5 Towns was personally recommanded to us by word of mouth and we have been highly impressed with the care that they have provided
My elderly relative lives in independent living accommodation and we needed carers to provide companionship and assistance with day to day tasks such as getting
dressed and assisting with meals.
Helping hands worked with my elderly and myself to put together a care plan and package that more than met our requirements.
We have nothing but praise for Helping Hands and would recommend them without hesitation.

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Review from Mark L (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, honest, punctual, polite, attentive, nothing was too much trouble for them. Mum really liked all carers and they all were really friendly with all the family. Communication was excellent and if the family needed to ask anything we always got an answer. A very good care company who I would
highly recommend. Thanks helping hand for all you did.

Reply from Roxanne Meeson, Manager at Helping Hands- 5 Towns

Thank you for your lovely review. Your mum was a pleasure to care for.


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Review from Trevor B (Son of Client) published on 14 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives care services from Helping Hands every day and despite all of the problems associated with the current pandemic the service has been consistently first class. The carers have always been sensitive to his needs, polite, courteous and very caring. He was very sceptical when we first
engaged Helping Hands about anyone visiting him but the carers have been so friendly and caring that he now has absolute trust in them. Well done Helping Hands and thanks for your continued support.

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Review from Elly G (Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is brilliant. Has helped me go out and about and access the community like every other young person my age. Not only that but they have helped me improve with practical skills and my daily life. They have helped immensely with my mental health and increasing my confidence and skill to interact
with others. They are always there when I need them, whatever the time or date, if I’m feeling lonely and need some help, they are always there. I get on with all of the staff very well, everyone is kind and welcoming. I am very privileged to have this care company in my life. I am a service user but so is my younger brother who has his own additional needs. They are very accommodating to this and understand my family situation. Overall, from using Helping Hands, it has had nothing but a positive impact on my life, and I expect it will have a positive impact on my future.

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Review from Lisa G (Daughter of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands put a care package in place to look after my mum who suffered with dementia. I put all mums information in a folder regarding her care needs and updated it on regular occasions and they gladly adhered to this. If and when we had any issues the management sorted it immediately. They were
contactable at any time. They would help with the shopping list by adding items of food that mum was running low of. They filled out food diaries as her eating habits weren't very good, on regular occasions when mum refused to eat they would offer her an alternative or ask her what she would like instead, giving her the choice. They would sit and chat with her and watch tv. They would load/unload the washer and hang it out (weather permitting) or place over the radiators, fold and put away when dry. They would remove and take the rubbish out and nip to the local shop when mum run out of things. They went up and above their requirements and this was very much appreciated by all the family.

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Review from Zoe L (Daughter of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team have been looking after my mum for over 4 years and they are great. I cared for my mum and worked full time prior to employing the carers and I was massively overwhelmed. Ever since she came on board my mum has been cared for and has improved in some areas and I don't need to
worry anymore.

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Review from Debbie G (Client) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by Helping Hands- 5 Towns is outstanding. There is nothing that is too much trouble and the whole team genuinely care. After using a lot of other care companies over the years I can honestly say that I have never been looked after better.

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Review from Kerry C (Granddaughter of Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been cared for at home by Helping Hands for the last few years. All staff are always friendly and will do anything within their power to make sure he has everything he needs, is happy and comfortable. They go above and beyond. It is a personalised service and I have regular updates
with any issues or request by text. The service provided goes far beyond any other care company we have previously used.
My grandfather looks forward to his daily call and as a family, we are given complete peace of mind. I can't recommend this company enough.

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Review from Tracie (Friend of Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very helpful company who helps a friend to get out and about a lot more than they could without their care, allowing him to get more of his social life back. Great staff who are very warm, friendly and very compassionate about every one of their clients and go above and beyond for all.

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Review from Lesley B (Friend of Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands - 5 Towns goes above and beyond in their level of care for service users and their family included. They offer a personalised care service which, in my opinion, is far superior than any type of care/support service I have seen before.
I would not hesitate to recommend this company for
any family/ friends that may require this type of service.

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Review from Lucy B (Friend of Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolute fabulous care staff and management! Could not ask for better care. All staff members go above and beyond with the care they provide.

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Review from Adrian (Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a major road traffic accident where I suffered a spinal cord injury, I needed help not only around the house but also for me to look after my young grandchildren.
Helping Hands have been very professional in their approach by adapting their care provision to cater for my specific individual
requirements.
They have been very willing to learn how to help me with my specific daily physio requirements and also record keeping, which is very important for my litigation process.
Their friendly but professional approach to both me and my extended family has helped us all to get the best out of their service provision.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands- 5 Towns is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Helping Hands- 5 Towns is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands- 5 Towns is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Helping Hands- 5 Towns

What Type of Services does Helping Hands- 5 Towns offer?

Helping Hands- 5 Towns offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands- 5 Towns to verify any information. View our terms and conditions. Helping Hands- 5 Towns has a Basic Service – more info.