Life Care Plus-Home Care Services and Live in Care

2 Bakers Yard, High Street, Uxbridge UB8 1JZ
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9.5 44 Reviews
  • Life Care Plus-Home Care Services and Live in Care, Uxbridge
Life Care Plus Hillingdon offers home care to people with a variety of needs including elderly people, physically disabled, those with learning disabilities among others.

The home care service support people to live at home independently in Hillingdon, Uxbridge, Ruislip, Northwood & Hayes.

Skilled staff assist people by helping them to stay on track with their medication, offering simple reminders of when to take them. Care workers will also provide advice on eating healthily, assistance with exercise and encourage elderly people to drink water regularly.

Home care services include help washing, dressing, meal preparation, live-in care, assistance to attend appointments, palliative care and respite care.

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Care Provided by Life Care Plus-Home Care Services and Live in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rajen Thakkar (Owner)

Funding & Fees Guide for Life Care Plus-Home Care Services and Live in Care

  • Prices

  • £22 to £30

  • We have fees starting from £22

Life Care Plus-Home Care Services and Live in Care Reviews (44)

Total of 44, showing 21-40
9.5

Life Care Plus-Home Care Services and Live in Care has a Review Score of 9.5 (9.537) out of 10, based on 14 reviews in the last 2 years. Over all time Life Care Plus-Home Care Services and Live in Care has 44 reviews.

Overall Experience

  • 37
  • 6
  • 0
  • 0
  • 1

Date Published

44
4
8
14
30

Review from H F (Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a good service. Not any problems. Very good service and staff.

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Review from S K (Wife of Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was satisfied with the care administered by Life Care Plus but for personal reasons decided to change to another company.

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Review from R P (Friend of Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time, respectful and caring. Explained everything clearly to the client before carrying out any procedure.

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Review from R D (Son of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We use Life Care Plus Hillingdon for my mother and now my father needs care so we use Life Care Plus Hillingdon. I would not hesitate in recommending Life Care Plus Hillingdon to anyone needing a care provider for themselves or a family member. Everyone I have dealt with, management are amazing. The
carers are kind and considerate to my mother and father's individual needs. If changes need to be made or care needs to be increased the management team have dealt with this quickly and efficiently.

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Review from R A (Daughter of Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were first-time uses of the company and found them extremely supportive and truly caring. They were always prepared to help in any situation, even at short notice. The carers we had built a very good relationship with my father over a period of 18-months. I believe my father was looked after very
well by the team, which enabled me to work and complete my chores. On this note, my family and I would like to thank Life Care Plus for their excellent work.

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Review from S G (Daughter of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring.

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Review from M T (Daughter of Client) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life Care Plus Hillingdon provides an excellent service. My mother has been receiving care at home from Life Care Plus Hillingdon for some years now. We are extremely pleased with the level of care she receives. I have been particularly impressed during the Covid-19 pandemic for the non stop care my
mother received. Management is excellent and helpful.

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Review from B S (Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1) Initial meeting was made so easy and the manager explained exactly what they were going to do.
2) Best news first day was that I got full assistance to have a shower.
3) Evening, ready to put to bed. Legs washed and a small massage given by the carer. Excellent to go to sleep.
4) Carers are
very encouraging and have given me the willpower to walk down the stairs.
Overall, could not have asked for a better caring team.

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Review from Gursharan P (Daughter-in-law of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Life Care plus are providing excellent care to my father-in-law. The organisation has been very flexible and patient whenever we have asked to change any requirements. They have always been happy to discuss our concerns and respond to our wishes.
All the carers have been brilliant in providing care
for my father-in-law and the support that he needs. It has been difficult for my father-in-law and mother-in-law to accept people into their homes as they are very independent but the carers have made it easier for them. The carers work hard to complete the tasks that they are set and still are able to have a chat and a laugh with my in-laws, which brightens their day. I would also like to say a thank you to the management team who have always been there for us and very quick at sorting out any queries. A real team effort. Thank you to you all.

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Review from P R (Daughter-in-law of Client) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky to find Life Care Plus Ltd they are very caring to my Mother-In-Law amazing at their job. May I say not only at their job but they treat my Mother-In-Law just like their family. They are very helpful in providing care, help with getting the appropriate equipment to make her life more bearable
and they come on time. Even her doctor commented on how good they are. The manager is excellent too.

Reply from Marie, Care Manager at Life Care Plus-Home Care Services and Live in Care

It is always a pleasure to deal with our service users. As a home care provider, we are privileged to have delightful service users and supportive families.
Thank you for your kind words this means a lot to us.


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Review from M C (Daughter of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care I received for my mother. They are on time and very professional at all times. A really caring team that gets things done.

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Review from Robert R (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Life Care Plus team has provided excellent care for my elderly mother over the past 18 months and has been invaluable in helping her cope with deteriorating health during this period.
The staff are competent and caring, and also quick and effective in meeting changing requirements.

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Review from Christine H (Daughter of Client) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, friendly and attentive representation of the company. Very kind and sweet with my mum and totally understanding of her needs and vulnerable aspects.

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Review from H P (Daughter of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been cared for by Life Care Plus Hillingdon carers/staff.
We have been lucky to have the same main carer for most of this time for Mum's daily personal care and respite care.
The carer is so professional yet kind and sensitive towards my mum.
Care manager always courteous and quick to
respond positively to any problems or issues that need to be sorted.

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Review from K P (Son of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience from Life Care Plus. Professional, caring and supportive staff.
The team in the office are very willing to work around our needs of home care and put the right care package in place for my mum's care at home needs.

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Review from Leigh S (Son of Client) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the quality of the care Dad gets from Life Care Plus. The carers are very quick to pick up on any problems and will inform us immediately. The carer has built up a nice rapport with Dad.

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Review from Shashin P (Nephew of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The principal is very professional, knowledgeable and most of all caring. He puts the well being of the client at the heart of the service, and he is personally hands-on rather than delegate to his team.
In terms of the carers who work for the company - our experience has been amazing. The carers come
on time as agreed and carry out the duties as agreed. But what is a bonus point, is that they are flexible to adjust to the needs of the client and will go out of their way to be helpful, which is useful both to the client and the close family.

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Review from M S (Sister of Client) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the service completely satisfactory. The carers are professional and cheerful.

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Review from P S (Son of Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with the service provided by Life Care Plus. They provide care 4 times a day. The carers are respectful. We had a slight difficulty when care arranged over language, this was quickly resolved by the manager.

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Review from S C (Daughter of Client) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was discharged from hospital at short notice and we had to quickly find a carer for her.
The company found us a 24 hour live-in carer at short notice, especially as it was coming up to the holiday season. They made sure that mum's needs were met in every way and always discussed the process with
me to ensure I was happy as well. The company owner would visit the house to check all was ok with both mum and the carer. They also put in a relief cover carer for two hours each day, and these ladies made sure Mum was safe at all times.


We shall shortly be having a different 24-hour carer, as the original lady is having a two-week break. We all met with the new prospective carer and mum was able to ask her questions so that she felt able to get along with somebody else living in her house.


Our hope is that one day, we are able to cut the hours of the carer and allow mum to live a bit more independently.


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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Life Care Plus-Home Care Services and Live in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.537 for Life Care Plus-Home Care Services and Live in Care is calculated as follows: ( (60 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 82 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Life Care Plus-Home Care Services and Live in Care is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

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Rajen Thakkar

Job Title: Director

Joined: 2020

Director
Level 5 Leadership in health and social Care.


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