Blue River Home Care & Live in Care

M25 Business Centre, 121 Brooker Road, Waltham Abbey EN9 1JH
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Top 20 award
10 108 Reviews
  • Blue River Home Care & Live in Care, Waltham Abbey
Blue River Home Care are a professional and reliable home care agency who provide the highest level of support to enable people to live independently within their own homes.

Operating within the Enfield area of London, this local care provider only employs the best possible staff. Potential care employees are selected for their compassion and for their care experience. They are then carefully vetted and also have to complete rigorous training.

Blue River Home Care focuses on delivering truly person-centered care, personal care, washing, dressing, helping with housekeeping, shopping, cooking, companionship and management of medication, amongst other care duties. They provide Specialist Dementia Care, End of life care and specialist care for people suffering from stroke and other medical conditions requiring specialist care.

Blue River Home Care provides Home from Hospital support and can assess care needs while patients are still in the hospital, prepare everything essential for safe discharge and transfer of care and start providing the care package on the day of the discharge.

Blue River Home Care is proud to have the capacity of starting a new care package within 24 hours of receiving an enquiry. They go the extra mile of providing information & advice on customer's entitlement to NHS, CCG and Local Authority funded care as well as advice on other benefits. The company has established strong partnerships with many local and national organisations and can refer its customers to these organisations to meet the needs of customers fully.

Staff promote the dignity and respect of individuals at all times, and also keep customers, their families and carers informed about major care decisions.

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Care Provided by Blue River Home Care & Live in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Blue River Home Care Ltd
  • Person in charge
  • Stefka Deneva (Registered Manager)

Blue River Home Care & Live in Care Reviews (108)

Total of 108, showing 1-20
10

Blue River Home Care & Live in Care has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years. Over all time Blue River Home Care & Live in Care has 108 reviews.

Overall Experience

  • 103
  • 4
  • 1
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  • 0

Date Published

108
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5
16
92

Review from D M (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Id previously had a bad experience with carers so was a bit wary of any type of help for my housebound mother. But.... I cannot thank blue river enough for how they have given me back the trust and part of my own life back .The manager is always helpful and supportive and will always get back to you
with any questions or queries you have practically straight away .I explained my needs and concerns to her and she couldn't of found us 2 caring ,hardworking kind ladies to help care for my mother who is a very hard lady to please but is very happy with her care .we felt comfortable from the start .everyone is always respectful ,patient ,and caring and will listenThank you

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Review from Susan C (Wife of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River have been providing care for my husband over the last three years and I would like to thank everyone involved for their kindness and professionalism. This has given us great comfort during this difficult time. I would highly recommend this company to anyone needing care for a loved one.

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Review from Kerrie B (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River Home Care & Live in Care cared for my dad for a few weeks May/June 2024, Dad was very reluctant at first with new people coming into his home but the carers soon won him over and he was sad to say goodbye when he moved to the nursing home. Dad's conditions were very complex but they were
very knowledgeable and helped us with what equipment to suggest from the NHS etc. All in all, a very positive experience.

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Review from Stephen C (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care from Blue River Care Home Care was excellent and the carers were polite and very friendly. I would highly recommend this group of carers to anyone. They were always on time and always asked if there was anything else that needed to be done to help out in these difficult times. Thank
you Blue River and your team.

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Review from Sara A (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River Home Care & Live in Care took over my dad’s care, upon his return from hospital. Within a few weeks, I noticed a positive change in my dad, both physically and mentally. The carer was very motivated to get him eating a healthier diet which, in the long term, improved his stamina. Blue River
kept in close contact with me, giving regular updates.
I am very impressed with this care company and would have no hesitation in recommending them to others.

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Review from Graeme L (Son of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good morning, I'd like to take this opportunity to thank your company and especially her carer who looked after my mother in her most difficult time. She was a great help and comfort to my mum we couldn't have managed without her she's an angel once again I can't thank you all enough for your help and
diligence.

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Review from Kate M (Niece of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle had exceptional care by the team of carers and by one member of staff in particular. They were kind, caring, reliable and hard-working and gave our family huge peace of mind. They communicated very well and had my uncle’s best interests at heart. We were so grateful that he had such great care
at the end of his life, he looked forward to the carer coming and had a wonderful relationship with him. Thanks to this carer and the team.

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Review from Lisa B (Daughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and her team for the excellent care my dad has received after coming home from his long stay in hospital. The carers are very professional, helpful and kind not only to my dad but they are a great support to my mum. Nothing is too much for them and they always provide
support in any way they can. Over the last few months, they have become a vital part of daily life for my parents and I cannot thank them enough!
They are reliable and caring but also spend time to chat and bring some laughter when daily life can be quite challenging.
I would highly recommend them to anyone, they truly achieve 100% for everything.

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Review from Violette W (Wife of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Team of three are equally caring and professional. They feel part of the family and my husband (the user) and I are very happy with the service they provide. We are particularly happy to have the same team as you get used to them. In this day and age of constant complaints about everything and anything,
it is refreshing to be able to say we are happy with a service well provided.

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Review from Sue P (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family can not thank the manager and her team enough. My dad was on palliative care for only 3 weeks but the care and empathy shown to my dad was second to none. Nothing was too much trouble for them and they were so reassuring and gentle with our dad, they truly cared for him. It can not ever be
easy for a family to face the daunting prospect that your loved one is on end-of-life care but to have this team looking after dad made this terrible journey that little bit easier to bear, he was in good caring hands. We will always be indebted to Blue River for taking care of our most precious possession, our dear dad. Thank you.

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Review from N W (Daughter of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my mum during her final months.
She always looked forward to her visits and enjoyed chatting to the carers.
They helped brighten her day.
My mum always spoke fondly of them.

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Review from Janet C (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I suffer from MS and Blue River Care company has been supporting me with 24/7 care for the last 4 years. I cannot praise the office, visiting carers and live-in carers highly enough. They are the best I've ever had over the years and my only regret is that I didn't know them earlier. It's been such
a relief for me to have found them and I am extremely grateful for the team going far and beyond to help me stay at home. I don't want to go into a nursing home and Blue River Care made it possible. A reliable company that wouldn't disappoint you.

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Review from Alan E (Son of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River Home Care has been providing care for my mum since last September. Mum had contracted shingles and needed support in day-to-day living. Mum was adamant she wanted to stay in her own home so we spoke to the manager at Blue River about care options and at very short notice were able to start
off with just one visit per day from a carer. As Mum's health has gone up and down over the last eight months we have been able to flex the number of visits up and down at short notice and the manager and the team have always been able to accommodate Mum's needs. The quality of care has been outstanding and Mum often speaks of how kind and caring her carer is. The care provided is flexible and means that we know that Mum is supported whenever she needs it. I cannot commend Blue River highly enough and recommend them to anyone who needs support.

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Review from Clive P (Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Blue River for the past year, since I was discharged from the NHS to receive home care. I was given a list of possible providers and, having spoken to several, I chose Blue River. I’ve never regretted my choice! I have been impressed with the professionalism of all of the team - the
manager and office staff, and especially the carers themselves. They are all pleasant, friendly, helpful and knowledgeable and I look forward to their visits. My condition is being well looked after, and I am very happy with my treatment, I would recommend them to anyone in need of carer support.

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Review from Ian J (Son of Client) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River were so easy to deal with when it came to sorting out live-in homecare, at pace, to allow hospital discharge to happen. They understood the situation so clearly, and found a carer who could start within hours. Plus they were prepared to work with other agencies to ensure the best person-centric
care. Impressed.

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Review from Jackie D (Daughter of Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to this company and its wonderful carers, my mum has been able to stay in her own home. I have been very happy with the care, respect, kindness and commitment the staff have shown her over the last three years. Nothing is too much trouble for them and they help in any way they can. I would recommend
this company to anyone who needs care, they are very professional and sympathetic. Thank you.

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Review from Lorraine B (Daughter of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Blue River Home Care who looked after my mum whilst she stayed with me recently has been brilliant. Starting with the manager, who is extremely helpful and kind to the lovely carer who took care of Mum with great kindness and respect. I was able to arrange care for my mum with the
minimum of fuss and nothing is too much trouble. I would highly recommend Blue River to anyone needing care.

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Review from Rowan M (Daughter of Client) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my dad's condition, nearly 4 years ago, he was in the hospital, it was decided due to his Dementia 24/7 care was needed. He didn't want to go into a home, he knew his own home. We were recommended to contact Blue River via an NHS nurse, they felt the agency could cope with dad's condition. Another
problem was Dad's religion and he couldn't have a female living under his roof, unless he was married to them. It was not straightforward. Speaking to the manager and explaining all the foibles that were needed for his care, she found a carer that has got him into a routine, and his food intake has improved, he is enjoying his food now. In order to bring this review to a close, the Blue River manager has understood the client, his condition and his religion and supplied a brilliant carer for my dad. So if you have a relative that needs that extra part with their care. Contact the manager at Blue River - they do not treat their patients as a number they treat them with dignity, respect and care.

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Review from J S (Son of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River has been fantastic in supplying excellent carers for my elderly mother for the last couple of years. Our mum and all of us have been very happy with the service provided.
We would be happy to recommend them to anyone looking for live-in care.

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Review from Patricia L (Daughter of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When mum needed more care in the home six months ago, to enable her to stay as independent as possible for as long as possible, I had a hard job finding a care company to accommodate. Blue River Home Care provided our perfect solution. Sadly Mum has now passed but the service provided by Blue River
Home Care and her primary carer, over the last six months, was irreplaceable. The care and attention shown to Mum's own ways and needs went far and beyond the call of duty and I believe, created a special bond. So much attention to making her feel as comfortable as possible, whilst giving her some friendly company and understanding was so precious. Mum never wanted to be in a care home and she got her final wish because of Blue River and their care. Thank you to everyone at Blue River Home Care, especially her primary carer!

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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Blue River Home Care & Live in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Blue River Home Care & Live in Care is calculated as follows: ( (92 Excellents x 5) + (1 Goods x 4) ) ÷ 93 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue River Home Care & Live in Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Frequently Asked Questions about Blue River Home Care & Live in Care

What Type of Services does Blue River Home Care & Live in Care offer?

Blue River Home Care & Live in Care offers Home Care.

How many Carers does Blue River Home Care & Live in Care employ?

Blue River Home Care & Live in Care employs 47 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue River Home Care & Live in Care to verify any information. View our terms and conditions. Blue River Home Care & Live in Care has a Platinum Service – more info.