Review from Sarah T (Daughter of Client) published on 30 June 2021
Submitted via Website • Report

Overall Experience

The staff at Blue River have been excellent, and shown true care and dedication to my elderly father, even when he has presented with challenging and difficult behaviour. They have kept me informed and updated, even at weekends and out of office hours, and been responsive and flexible with regard to

my father’s evolving care needs.

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Review from Tracy B (Daughter of Client) published on 14 June 2021
Submitted via Website • Report

Overall Experience

We have never had to use homecare before for our elderly mother so when we discovered Blue River Home Care we couldn't believe the level of service we were given. Mum is a very proud woman, very anxious and did not want any strangers into her home to provide personal care, however, she can no longer

walk and my sister who cares for her 24 hours a day had had no break for over 18 months and they both needed a break from each other! My very first Email to Blue River was responded to almost instantly (A rare thing these days!). The email smiled at me, so welcoming and informative with all the information required and a good website too. Customer service outstanding, thank you. We were able to book at short notice a weekend Career for the following month. Bearing in mind, Mum didn't want to have home care when the carer arrived she was soon put at ease with how caring and friendly she is. Mum soon made a friend and already asked if we take a break again could it be that carer.

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Review from Stephen L (Son of Client) published on 1 June 2021
Submitted via Website • Report

Overall Experience

Blue River Home Care has been very professional in the care they have provided. Staff turn up when booked, collect and give medication as required, showing care and consideration to our Mum. We are very pleased she is being so well looked after and her home environment well maintained. A super service.

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Review from Paul W (Son of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience

Very professional and caring who not only looked after my mother, they also contacted the doctor's surgery on a regular basis in connection with the issue of repeat prescriptions and visits from nurses. They would accommodate any requests to change the time of their visits to attend to my mother's needs.

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Review from Sue M (Daughter of Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience

Blue River Home Care has been caring for mum for just over a year. Our family can't fault them. The most important thing is mum feels comfortable with her regular carers. The manager is very helpful and supportive of our family, any changes we make are dealt with speedily and efficiently. I would

highly recommend them.

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Review from Ian J (Son of Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience

Blue River made my mum’s last two years as happy as they could be. The provided carer was truly outstanding. She did caring as a calling. She was constantly joyous and attentive so she instantly lifted my mum’s mood each and every day. She was hard working around the house so both my mum and the home

were spotless. She ensured that Mum was fed with home-cooked food and kept her as mobile as possible by carrying out the daily exercises. The company itself supported us all the way, being friendly and very easy to contact.

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Review from Helen C (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

Have been dealing with the manager and team for 6 months and they have been a huge comfort and support during a difficult time.
Fantastic standard of care and my mum not always the easiest of patients but they have been superb. Would thoroughly recommend.

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Review from Pamela P (Wife of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience

My husband’s care following his stroke was arranged by the hospital three years ago with Blue River Home Care. What a relief to have found them! The level of care is exceptional, carers visit in couples four times a day and the coordination of that is admirable. Everyone from the office staff to carers

is very empathetic, knowledgeable and genuinely determined to improve my husband’s mobility and well-being. Nothing is too much trouble, they go above and beyond in their work. The company helped us enormously during Covid-19 lockdowns and were the only visiting friends and family for us. I am delighted to recommend Blue River Home Care because of the difference they have made to my husband and me for the last three years. A huge thank you.

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Review from I C (Son of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience

Blue River Home Care has been supporting Mum since summer 2019 from a care package that started with one visit a day and is now four visits a day. The support they provide has always suited Mum's personal needs and has seamlessly adapted to her diminishing memory problems. More recently, they arranged

for Mum to live on the ground floor of her house, a stairlift is in the pipeline, with a minimum of fuss. They have enabled me to support Mum remotely very effectively over the last twelve months whilst running a very busy business from home. The standard of care and attention to detail from Blue River Home Care is always of a very high standard and the staff are always highly committed to providing the best possible service.

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Review from Lynne S (Sister of Client) published on 7 April 2021
Submitted via Website • Report

Overall Experience

Service only required in adult care for three months to mainly help with mobility physio exercises. The desired outcome has been achieved and if required again we would not hesitate to use Blue River Home Care again.

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Review from Jean B (Daughter of Client) published on 1 April 2021
Submitted via Website • Report

Overall Experience

The care and communication from our carer and Home Manager for our mum, albeit only for one week, was outstanding and so much appreciated, in what was an extremely difficult time. We would recommend Blue River Care without hesitation.

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Review from Claire T (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience

Would like to thank everyone at Blue River Care for the great service they provided for my mum and also the support for my dad, the lovely ladies that came to our home were always kind, considerate and showed great compassion. We would highly recommend Blue River Care and we would like to thank them

very much.

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Review from Claire G (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience

Invaluable service! Blue River has made a huge difference to my Mum and Dad’s life and to the whole family also. It’s been such a relief for us to know that our parents are so well looked after and Covid safe 24/7 with 2 Live-in carers at all times. Mum has Alzheimer’s and Dad had a Stroke. They are

not the easiest of people, being extremely particular about everything and the carers and managers have gone out of their way to understand my parents’ individual needs and wishes. All Live-in carers are competent, respectful, compassionate, trustworthy and the admin staff is fabulous too. Nothing is too much trouble for them. Even in lockdown Blue River ensured our parents have an exciting, fulfilling and quality life. The company ensured my Mum and Dad are safe but happy too and we are so very grateful. Outstanding care.

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Review from Pauline D (Daughter of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

We have been using Blue River Carers since last July to give a daily visit to my elderly mum who was finding some of her daily chores together with lockdown challenging!
We are so grateful we did now, as all family members live some distance away and the daily carers have given us peace of mind.

Communication between us and my mum and the carers are excellent and despite my mum being reticent at first about carers coming-in to her home, the carers and my mum now have such a bond that she misses her ‘little team’ if they have time off!
We can’t thank Blue River enough for giving such excellent service in what can only be described as extremely tricky times! Well done to all!

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Review from F (Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience

So pleased that my mother found such an excellent carer to look after all her needs and so allowed her to remain in her own home during her final years. All other dealings with the administration of the organisation were also excellent.

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Review from Albert P (Son of Client) published on 13 March 2021
Submitted via Website • Report

Overall Experience

A very professional organisation. My mother was receiving daily care visits for a few months, and then we switched to 24-hour live-in care for nearly two years now.
They are flexible to fit in with our needs have been a 'Godsend' to us.

We are very lucky to have found such a highly competent organisation,

going far and beyond to help and support my mother. The office and live-in carers are extremely competent, responsible and very supportive of me as well as my mother. Very highly recommended.

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Review from Jackie D (Daughter of Client) published on 13 March 2021
Submitted via Website • Report

Overall Experience

We have been very pleased with everyone that works at Blue River; they are very easy to talk to and very willing to sort out any situation that may arise.

They have helped me through the very upsetting situation of having to look after my mum of 93 when she fell and broke her hip and wrist; I found

the staff very helpful and understanding of all my mum's care and needs; the staff were also very kind and caring to myself as well.

I would not have any hesitation in recommending Blue River as a first-class care provider.

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Review from Amanda (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience

My mum's carer was very kind and helpful and good at liaising with the family to make sure she was meeting mum's needs. The agency service was very efficient and responsive to any queries that we had.

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Review from Patricia W (Daughter of Client) published on 3 February 2021
Submitted via Website • Report

Overall Experience

I was so pleased with the carer(s), especially the live-in carer, whom we had for six months, and when she was away, her stand-in. The care they gave mum was excellent, especially as my mum's needs were constantly changing. All the other carers who visited were kind and caring too.

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Review from Ann R (Daughter of Client) published on 20 January 2021
Submitted via Website • Report

Overall Experience

My mum was given great care by everyone at Blue River, they allowed her to stay safe in her own home for a year with daily carers and then 24/7 before moving to a care home. Mum had a great rapport with many of the carers and I received support and help from management too. Blue River provided great

service and treated mum like family, I would recommend them as caring and compassionate people.

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Blue River Home Care & Live in Care

Care Provided by Blue River Home Care & Live in Care

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