Blue River Home Care & Live in Care

M25 Business Centre, 121 Brooker Road, Waltham Abbey EN9 1JH
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Top 20 award
10 108 Reviews
  • Blue River Home Care & Live in Care, Waltham Abbey
Blue River Home Care are a professional and reliable home care agency who provide the highest level of support to enable people to live independently within their own homes.

Operating within the Enfield area of London, this local care provider only employs the best possible staff. Potential care employees are selected for their compassion and for their care experience. They are then carefully vetted and also have to complete rigorous training.

Blue River Home Care focuses on delivering truly person-centered care, personal care, washing, dressing, helping with housekeeping, shopping, cooking, companionship and management of medication, amongst other care duties. They provide Specialist Dementia Care, End of life care and specialist care for people suffering from stroke and other medical conditions requiring specialist care.

Blue River Home Care provides Home from Hospital support and can assess care needs while patients are still in the hospital, prepare everything essential for safe discharge and transfer of care and start providing the care package on the day of the discharge.

Blue River Home Care is proud to have the capacity of starting a new care package within 24 hours of receiving an enquiry. They go the extra mile of providing information & advice on customer's entitlement to NHS, CCG and Local Authority funded care as well as advice on other benefits. The company has established strong partnerships with many local and national organisations and can refer its customers to these organisations to meet the needs of customers fully.

Staff promote the dignity and respect of individuals at all times, and also keep customers, their families and carers informed about major care decisions.

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Care Provided by Blue River Home Care & Live in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Blue River Home Care Ltd
  • Person in charge
  • Stefka Deneva (Registered Manager)

Blue River Home Care & Live in Care Reviews (108)

Total of 108, showing 81-100
10

Blue River Home Care & Live in Care has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years. Over all time Blue River Home Care & Live in Care has 108 reviews.

Overall Experience

  • 103
  • 4
  • 1
  • 0
  • 0

Date Published

108
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5
15
93

Review from Nicola K (Daughter of Client) published on 11 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided by the manager and her team. Nothing was too much trouble. My dad looked forward to their visits and I could relax knowing that he was being well looked after in my absence. Thank you to all the carers.

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Review from Sonja K (Daughter of Client) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful, make the client feel like a human being.
You can always get the manager on the phone when you need to change things.

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Review from Brenda F (Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and the office go out of their way to help me with things not even stated in my care plan to do. They went at times way beyond what one would expect from a carer. I have the same carers every day and we are as friends, family and sisters all in one. The office is always considerate to my wishes.
The manager is doing everything possible to keep me happy and therefore would always recommend them.

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Review from Lee F (Son of Client) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the service. My mum adores the help and care that she receives and regularly fills me in with updates. Care workers are kind and caring and even phone on days off to see how my mum is doing.

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Review from M A (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all my carers. They are very nice. We have a lovely time and laugh a lot. I feel they are part of my family. I really enjoy all their company. I find them respectful, compassionate and caring.

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Review from Helena D (Daughter of Client) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and support given by Blue River Home Care has assisted mum to remain living independently for longer than we additionally thought.
Thank you to all the girls who help and care for mum, it is greatly appreciated.

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Review from Jean H (Sister of Client) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the day Blue River were appointed for both my brother and sister in law the standard of care they have provided has been consistently excellent, often going above and beyond what might have been expected.


Manager and her team are extremely friendly and caring individuals who really take the

time to understand my relatives' care needs and always deliver on what they promise. The team are excellent to communicate with and very flexible and helpful in challenging times.


I would not hesitate to recommend their services and they have made a real difference in improving the quality of my sister in law and brother's lives.


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Review from Graeme H (Son of Client) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in the care of the manager and the team at Blue river for over a year and I cannot recommend them highly enough. The recent carers have been of the highest quality and my mums is now benefiting from a fully trained nurse which suits her medical needs.


What separates Blueriver

from the others, for us, was the managers personal approach and swift and effective resolution to any issues. Mums prior carers, a few years ago, seemed more concerned with money than care and this is clearly not the case for mums current care - she always comes first.

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Review from Alison (Daughter of Client) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the attention given to listening to what my mum's needs were when we were putting in place some extra help for her and the manager and her team always responded quickly if ever we wanted to talk to them. The carers were exceptionally friendly, kind and patient with mum. In particular,
when mum was very poorly one day I will never forget the tenderness, gentleness and skill with which she was spoken to and cared for - much more than just 'providing a service'. Thank you.

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Review from J B (Client) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, courteous always, kind, helpful and efficient.

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Review from Patricia W (Client) published on 28 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We called on this care company to assist my relative for four hours daily to deal with dressing and preparing lunch. Although he is not an easy person to deal with the carers had great patience in dealing with his moods. Over the following three to four months his health and mental capacity deteriorated.
During that time he was having increased care including a live in carer. The owners and all the carers without exception showed compassion, skill and patience dealing with increased dementia. They could not have been more devoted to his wellbeing if he had been one of their family. When he was finally admitted to hospital and subsequently a care home, with reluctance we dispensed with their services. We have no hesitation whatsoever in recommending this company to anyone who requires personal care.

Reply from Stefka Deneva at Blue River Home Care & Live in Care

Thank you Pat for the wonderful words and appreciation. I will pass all yours and others' compliments to the team. Your relative had no children of his own but was a father to us all and he will be greatly missed by everyone at Blue River Home Care.
With best wishes to you all!


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Review from Renee (Friend of Client) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fail to give a first class review and recommendation to the manager and her carers for the excellent care they have given to my friend.
They have shown compassion and patience through good and bad times. They addressed his needs with kindness keeping his dignity at all times. Thank you so
very much, you are all first class.

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Review from H L (Client) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I suffer from recurring depressive episodes which can affect my attitude to hygiene. I also have arthritis. They help me to wash and dress myself. They also prepare my breakfast - otherwise, I would not bother. Very friendly, helpful and positive.

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Review from Jayesh L (Son of Client) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great help to my mum who recently suffered a major stroke. The manager and her staff have been a great help and my mum's recovery has been great, from the support I have received from Blue River staff and management.

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Review from Halil B (Son of Client) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River Home Care took over from another agency who were not acceptable to our family and immediately, the difference was clear. Blue River were very enthusiastic in caring for my mother and spared no effort in seeing to it that Mum was comfortable and cleaned and nourished. Verbal interaction was
always very friendly in tone and Mum's health improved considerably during the period she was cared for by Blue River.


The expertise of the manager was, without doubt, exceptional as was the contribution from all her carers.


I have no hesitation in recommending Blue River Home Care. For me, they have set the standard.


Reply from Stefka Deneva at Blue River Home Care & Live in Care

Thank you so much for the amazing review Halil. It's been a great pleasure looking after your remarkable mum but also communicating with you and the whole family. The team and I will never forget your appreciation and compliments. All the best!


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Review from Jack B (Son of Client) published on 10 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company is the real thing. Care with a capital C. Great to know such people exist. What a difference they make!

Reply from Stefka Deneva at Blue River Home Care & Live in Care

What a review Jack! Your mum was a remarkable lady. We are glad she had a comfortable few last months thanks to the team. We are with you in this difficult for the family time. Thank you.


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Review from Ronald N (Son of Client) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has complex care needs and we have had many agencies in the past over the years. It never worked with any of the many companies we used privately and through the council. Blue River Home Care was recommended to us by a friend and we are so grateful for appointing them as they are like no any
other. The owner does more and beyond what one would expect from her. She's part of our life now and her team is just unbelievably well suited for my dad's needs personality and challenges. The whole family and Dad cannot thank Blue River Home Care enough.

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Review from Gonul B (Daughter of Client) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care provider who, as a whole group are now like kin and members of the client's own family. Mum, who is in palliative care and also has vascular dementia, is unswervingly provided with respect and loving care. The agency's two competent and loving carers are each like a carer, nurse, companion,
daughter, sister, mother and friend, all rolled into one! If this is what care services are about then no one could wish for more professionalism, attention, high-quality service and compassion than what is provided. No chore is left undone in the home making life easier for us from cleaning to the required care suitable for our mum's needs. The group gained the trust of the whole family in the shortest time possible. The care provided is meticulously monitored, co-ordinated and supervised by the director most efficiently. Challenges are resolved on the spot. Family are kept informed, made to feel really happy and content with every aspect of mum's care and safety both night and day.

Reply from Stefka Deneva, Managing Director at Blue River Home Care & Live in Care

Thank you so much for the extraordinary review and appreciation Gonul! I cannot express how proud and happy your words make all of us at Blue River Home Care! The two carers will be rewarded with the title " Carer of the Month" and I will ensure they get bonuses too. It is such a pleasure providing 24 / 7 Live in care to your Mum and her every smile is the best possible award for me. Thank you!


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Review from T A (Client) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As well as cleaning they have been there for me every step of the way and I can't thank them enough. They represent me with social services and arrange everything for me. I receive calls and visits from the office daily to ensure I am happy and safe. The carer comes out and cleans to perfection. There
have never been any problems, the care group is excellent.

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Review from Helen D (Daughter of Client) published on 16 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Blue River to provide cover whilst my mother's live-in carer was having time off. The agency's carer most certainly lived up to that title. She is extremely competent, professional, friendly....and caring! She went out of her way to be a true companion to my mother - who, along with being
afflicted by vascular dementia, has very limited movement in terms of standing and walking. The carer was fully adept at handling her straight from the start. My mother clearly appreciated all the attention she received over the day and night and told the carer she would really miss her - and it's not often that she pays compliments!

Reply from Stefka Deneva, Managing Director at Blue River Home Care & Live in Care

Many thanks for the great review Helen. What words. The carer will be thrilled, I'll make sure she receives the compliments and will nominate her for "A carer of the month award."It's been a real pleasure looking after your mum and we look forward to assisting her again. All the best.


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Blue River Home Care & Live in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Blue River Home Care & Live in Care is calculated as follows: ( (92 Excellents x 5) + (1 Goods x 4) ) ÷ 93 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue River Home Care & Live in Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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