Blue River Home Care & Live in Care

M25 Business Centre, 121 Brooker Road, Waltham Abbey EN9 1JH
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Top 20 award
10 108 Reviews
  • Blue River Home Care & Live in Care, Waltham Abbey
Blue River Home Care are a professional and reliable home care agency who provide the highest level of support to enable people to live independently within their own homes.

Operating within the Enfield area of London, this local care provider only employs the best possible staff. Potential care employees are selected for their compassion and for their care experience. They are then carefully vetted and also have to complete rigorous training.

Blue River Home Care focuses on delivering truly person-centered care, personal care, washing, dressing, helping with housekeeping, shopping, cooking, companionship and management of medication, amongst other care duties. They provide Specialist Dementia Care, End of life care and specialist care for people suffering from stroke and other medical conditions requiring specialist care.

Blue River Home Care provides Home from Hospital support and can assess care needs while patients are still in the hospital, prepare everything essential for safe discharge and transfer of care and start providing the care package on the day of the discharge.

Blue River Home Care is proud to have the capacity of starting a new care package within 24 hours of receiving an enquiry. They go the extra mile of providing information & advice on customer's entitlement to NHS, CCG and Local Authority funded care as well as advice on other benefits. The company has established strong partnerships with many local and national organisations and can refer its customers to these organisations to meet the needs of customers fully.

Staff promote the dignity and respect of individuals at all times, and also keep customers, their families and carers informed about major care decisions.

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Care Provided by Blue River Home Care & Live in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Blue River Home Care Ltd
  • Person in charge
  • Stefka Deneva (Registered Manager)

Blue River Home Care & Live in Care Reviews (108)

Total of 108, showing 101-108
10

Blue River Home Care & Live in Care has a Review Score of 10 (9.989) out of 10, based on 16 reviews in the last 2 years. Over all time Blue River Home Care & Live in Care has 108 reviews.

Overall Experience

  • 103
  • 4
  • 1
  • 0
  • 0

Date Published

108
1
5
15
93

Review from Thomas W (Son of Client) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue River Home Care has been looking after my father for the last two months. It has been a truly life-changing experience for the whole family. Caring, highly competent staff and strong management who would do everything to help you. Extremely happy indeed.

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Review from Margaret R (Granddaughter of Client) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the help we are given by the carers and the office. The carers are always on time, they go the extra mile to ensure my grandmother is happy and safe. The office does more and beyond of what is expected by them.
We cannot recommend them any higher and we are happy to support
them with spreading the word about the compassionate care they provide.

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Review from Pamela Gilda O (Client) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am a client of Blue River Home Care and although I am new to their service, I am very impressed with the level of professionalism, the staff and management have exuded. Very well pleased.

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Review from Carolyn T (Client) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have been given is excellent. The staff are very friendly and trustworthy. They have helped me so much while they have been here. I would highly recommend their services. The standard of their cleaning is very good. They have been very sociable too.

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Review from Fay D (Wife of Client) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Blue River. The owner was extremely knowledgeable and professional and guided us through the steps needed to help. It’s refreshing to see someone dedicated to helping others and putting their interests first at all times.


I would not hesitate to recommend her!


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Review from Wendy C (Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this agency to be more helpful than any other I have come in contact with. Someone from Blue River Home Care came with me to Epping hospital to meet my 95-year-old mother so they could find out her needs before starting to care for her. 3 hours they spent with my mother and me, helping
me talk to the OT lady and anyone else she thought I needed to talk to, I can't thank her enough for all her free help. I feel my mother will be safe with Blue River Home Care.

Reply from Stefka Deneva, Managing Director at Blue River Home Care & Live in Care

Thank you so much, Wendy, you are most welcome! We could arrange the requested hours immediately and charge you privately, but I believe your mum is entitled to NHS funded care and will make everything possible for you to get the support your lovely mum is entitled to. We are always there for you and will guide you all the way. Best Wishes!


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Review from Tana D (Client) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't wish for a better carer. My carer is like a daughter to me. She knows me very well, what I like and dislike, she cooks for me and keeps me company. She takes me out to do my shopping and go to a restaurant for lunch. She helps me with my papers and teaches me to use the computer. The other
carers that come on the weekends are also very good and cheerful girls. They help me get going.
The manager calls me regularly to check if I'm happy. I had the supervisors visiting and asking lots of questions. I cannot recommend Blue River Home Care company any higher. Without my carers, I wouldn't be able to stay at home and do what I want to do.

Reply from Stefka Deneva, Managing Director at Blue River Home Care & Live in Care

Thank you so much Mrs D. It's a pleasure supporting you. I'm very proud of my team and lucky to have such dedicated and compassionate workers who take pride in everything they do and always put customer's needs first. Will make sure they have your compliments. Many thanks.


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Review from Gustavo M (Civil Partner of Client) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite professional carers.
I was informed twice a day while I was away regarding my partner activities.
After dealing with them, they keep in contact to know how was my partner doing.
They also informed me about some benefits I could get for my partner (eg care allowance) that I didn't know
about.
Overall, I woukd recomend this agency to most friends!

Reply from Blue River Home Care, Manager at Blue River Home Care & Live in Care

Thank you for the great review. It was a pleasure looking after your partner and we look forward to supporting you again when and as required. We pride ourselves in delivering high quality, compassionate care, tailored to your needs and preferences. Customers are at the heart of everything we do and together we make things better.
We are always happy to provide information, support people with applications to NHS funded care, local authorities, Age UK, and many local and national organisations. Don't hesitate to contact us for information & advice.


Thank you and All the best!


Blue River Home Care team


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Current Review Score: 10.0 (9.989)

Overview of Review Score

The Review Score of 10 (9.989) out of 10 for Blue River Home Care & Live in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.989 for Blue River Home Care & Live in Care is calculated as follows: ( (92 Excellents x 5) + (1 Goods x 4) ) ÷ 93 Ratings = 4.989

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue River Home Care & Live in Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue River Home Care & Live in Care to verify any information. View our terms and conditions. Blue River Home Care & Live in Care has a Platinum Service – more info.