Right at Home (Stockport & Didsbury)

Room 313, Stockport Business & Innovation, Broadstone Mill, Broadstone Road, Stockport SK5 7DL
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9.8 70 Reviews
  • Right at Home (Stockport & Didsbury), Stockport
Right at Home Stockport and Didsbury are a home care agency who provide the best possible, person-centred care to areas such as Stockport, Bredbury, Romiley, Marple, Marple Bridge, Compstall, Mellor, Offerton, Davenport, Great Moor, Cheadle, Cheadle Hulme, Gatley, Didsbury, Reddish Vale, Heaton Chapel, Heaton Norris & Heaton Moor.

High-quality person-centered care is offered by the company to help individuals to remain at home as long as possible.

Staff are selected for their compassion and caring skills. All future employees are carefully vetted and then undergo comprehensive training to deliver the kind of care expected of the company.

Dignity and respect are promoted by the company at all times, and staff keep clients, carers and family informed about key care decisions as much as possible.

Care Provided by Right at Home (Stockport & Didsbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Gentle (Registered Manager)

Right at Home (Stockport & Didsbury) Reviews (70)

Total of 70, showing 1-20
9.8

Right at Home (Stockport & Didsbury) has a Review Score of 9.8 (9.765) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Stockport & Didsbury) has 70 reviews.

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Overall Experience  Overall Experience 2.0 out of 5

Not consistent with times they arrive and staff is changed each time. Some staff are good and some are not so good at engagement and need to be guided more than you would expect. Some don't appear interested.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

As discussed back in December, we really appreciate your feedback and opportunity to improve. We agreed that as you had the odd call per week we struggled to fully meet the exact times you required. We are confident that as your partners needs become greater we will be able to settle the care into permanent times and carers especially when the need is daily. Thanks again for the opportunity to speak to you when you left the initial review.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided regular care at home for my husband throughout the final six months of his life. The team was professional, friendly and polite and worked with us to accommodate our needs. Being able to rely on Right at Home made a huge difference to us in a difficult period. We are very grateful
to the team for all their support and would recommend them to anyone needing home based care.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thank you so much for your kind words, we are pleased that we are able to help at a very difficult time.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent care at a very tricky time for our family. All staff were very professional and treated my family member with dignity and respect at all times as well as adding some much-needed humour and compassion.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thanks for the feedback and kind words. We will pass this onto all the carers who supported your loved one.


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Overall Experience  Overall Experience 5.0 out of 5

Our experience with Right at Home has been amazing. The care staff are professional as well as being empathic and friendly and nothing has been too much trouble for them.
They greet my mum with a smile no matter what time of day.
The management and office staff are very accommodating and keep in
touch regularly, making sure everything is going well.
I cannot recommend Right at Home highly enough.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thank you so much for the kind words and great feedback. Good to know we are working with a smile on our faces.


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Overall Experience  Overall Experience 5.0 out of 5

Mum had mobility problems and was cared for mainly while she was confined to bed but in some instances was helped with the aid of a hoist to get to a comfortable chair. The care provided enabled me to go back to work in the knowledge Mum was being looked after by caring and pleasant staff. Thank you.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

Thank you for the lovely review - I will be sure to pass on your feedback to the Caregivers who cared for your Mum.


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Overall Experience  Overall Experience 5.0 out of 5

I approached Right at Home having read the the excellent reviews of their services. From my initial contact I found the staff to be very friendly and professional. The assessment for my dad was carried out by a particular member of staff. She completed a thorough assessment and put my dad at ease and
was very accommodating to his care needs. Though it was for a short period of time prior to my dad needing to go into a residential home, the care provided to my dad was excellent. I would highly recommend this company.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

Thank you for your lovely feedback - it was a pleasure to support you and your dad. I will be sure to pass on your feedback to the caregivers and the Care Assessor who you met.


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Overall Experience  Overall Experience 5.0 out of 5

Having used this service provider for quite some time now I can honestly say that we've been more than satisfied with the professional and caring nature of the carers and the management.
A relationship has developed be it a professional relationship, it's one that meets our needs very well, It's one
of reliability, trust, care and reassurance knowing that we are in safe and caring hands.
Our team of regular carers go that extra mile to make sure that we are comfortable with them in our home, they also go that little bit extra to make sure that everything is to our satisfaction before leaving. I would like to mention in particular carers who have been with us for quite some time, we honestly could not ask for more caring, trustworthy and professional support from each of them.
I can highly recommend 'Right at Home' without any hesitation at all.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

Thank you so much for the glowing review. I know this will mean so much to your team and I will be sure to pass on your kind words to them all.


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Overall Experience  Overall Experience 5.0 out of 5

I am having so many problems with my elderly Dad, but this company provided help and support on an urgent basis and have continued to be there for me. Additionally, they have tried to tailor that support to my ongoing needs.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Lindsay, thanks for taking the time to leave such a positive review. We hope your dad is comfortable in his new surroundings.


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Overall Experience  Overall Experience 5.0 out of 5

I am asleep during the two-night visits, but my husband seems well cared for and is content when I come down. They are quiet when they come in and if they think there's a problem they will wake me up/leave me a note depending on the severity of the condition. I am very happy with the care.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thanks for the feedback, we will pass it onto the care staff. We appreciate that you took the time to leave a review.


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Overall Experience  Overall Experience 5.0 out of 5

First of all, I would like to thank all of your staff for the service they provided, all the support and kindness they gave to my mum and me throughout the difficult times, your staff provided a first-class service.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

Thank you so much for your kind words - I will be sure to pass your lovely feedback onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

I organised ‘Companion’ support from Right at Home, Stockport and Didsbury for my 95-year-old mother last November. The outcome is perfect; the companions are so professional, helpful, caring, supportive and compassionate. The regular ones have developed a lovely relationship with my mother who enjoys
their visits very much. The office staff are amazing too; very helpful and always so cheerful, it’s a pleasure ringing them. Both the companions and office staff appear to enjoy their work, which is so important as it impacts on their service in a positive way.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thank you so much for the kind words, I know that the carers and office staff really appreciate the feedback.


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Overall Experience  Overall Experience 5.0 out of 5

The team have been fantastic. It started from the initial meeting with a gentleman - he took so much care and attention to every little detail on how not only did my mum want to be cared for but also how they would fit in with my dad's role as a caregiver.
They have been so nice on every visit and
have made the transition to care at home as smooth as possible. My dad was sceptical initially of wanting to have carers help him but now looks forward to their visits and enjoys having them help with mum's needs. He can’t sing their praises high enough.
Thank you.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thanks for the positive feedback. I do hope our standards remain high throughout the time we support your mother. We will pass this on to the carers who I am sure will be appreciative of your comments.


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home provided care for our Mum for around 18 months or so, until she sadly passed away.
I have to say what an amazing service they provided to her throughout the period they supported her, they were personable, friendly, reassuring and supportive and their communication with us as a family
was great.
I would have no hesitation in recommending them.
Mum was very comfortable and at ease with them which was great, and some of the carers formed a really strong bond with her.
I have to mention the staff especially, but thanks to the whole team overall.
Thank you so much.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thank you so much for the kind words, I know the carers will appreciate your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Since my wife came out of hospital we have had Right at Home carers coming in to help my wife with her needs, the carers are so helpful and cannot do enough for her she looks forward to seeing them each day.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thank you so much for the kind words, we will ensure that these are passed on to the care team. I hope we continue to provide outstanding care.


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Overall Experience  Overall Experience 5.0 out of 5

I have found the service provided by Right at Home to my elderly father both excellent and the staff are both knowledgeable and caring when they meet my father. My father looks forward to meeting the staff from Right at Home and it is a highlight of his weekly life.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thank you for the kind words and feedback on our dedicated care team, I know they appreciate these comments the most.


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Overall Experience  Overall Experience 4.0 out of 5

Right at Home have cared for my mum over the past few years since she was diagnosed with Alzheimers.
They have taken a lot of the stress away from me as I was the primary caregiver previously.
It’s been a relief to know that someone would be there with her on a (almost) daily basis.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

Thank you for the lovely feedback - I shall be sure to pass it onto the carers. It was a pleasure to support your mum during her time with us. Thank you!


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Overall Experience  Overall Experience 5.0 out of 5

I cannot praise these wonderful carers highly enough. Every single one who came to care for my elderly, sick mother was gentle, compassionate and patient. They treated her with the utmost respect and dignity, and engaged her in friendly conversation whilst carrying out whatever was required. Nothing
was too much trouble, and I am grateful that they made her last weeks as comfortable as possible.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

It was a privilege to provide care & support to your mother during her time with ourselves. I know the carers will appreciate the feedback and I will be sure it reaches them directly. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

The care that was provided for my mum until she passed away in October was excellent, can not fault the carers at all, they are all very pleasant people, good at their jobs and they were very respectful and caring in my mum’s needs.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

Thank you so much for the kind feedback - I know it will mean a lot to the caregivers who provided care and support to your mother. Thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Our experience with Right at Home, so far, has been an excellent one. Each carer that comes to look after my husband's care needs is very friendly, professional and compassionate. They also take time out of their busy schedule to have a chat with me and always ask if there is anything I need. All the
carers are a credit to the company.

Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)

Thank you so much for the lovely review - it is a pleasure to support you and your husband. I will pass your kind words on to the carers.


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Overall Experience  Overall Experience 4.0 out of 5

Right at Home carers have been supplying a morning visit for my brother for a period of ten months.
During this time I found the carers to be reliable and sympathetic to all his needs. I live many miles away and found that the care and support from the company was flexible and I could never have managed
without them on numerous occasions. Right at Home have assisted my brother to retain his independence in his own home for longer than some people thought he would be able to. Unfortunately, the time has come when he cannot manage in his own home anymore. I would like to thank Right at Home carers for all their help and support.

Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)

Thank you for your feedback, I know that the care team will be really pleased with your commentary, our main goal is to try and keep vulnerable adults independent for as long as possible. I do hope your brother is settled in his new surroundings and receives the very best support.


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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Right at Home (Stockport & Didsbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Right at Home (Stockport & Didsbury) is calculated as follows: ( (97 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 115 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Stockport & Didsbury) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (10)

David

David Meanwell

Job Title: Managing Director

Joined: 2017

Never before has a name been so fitting for Home Care, I intend for all CareGivers, my team and I to truly MEAN WELL!!


When asked in an interview what I wanted to do with my life, the instant reaction came back, ‘I want to make a difference’. Whilst I have developed two car rental businesses from small beginnings and influenced many employees along the journey, I have never truly done what I set out to do.


At Right at Home Stockport & Didsbury, I believe that I have a unique opportunity to deliver outstanding care in a community I have lived in for over seventeen years and use the skills I have developed to make a difference. Throughout my business career to date, I have always demanded high-quality service and asked each employee to treat a customer like their ‘grandparent’, knowing that your ‘grandparent’ should be respected and cared for more than any other family member. The experience of growing in a quality customer-focused business has made me determined to translate this into the Home Care sector.


I am a recognised dementia friend and will be progressing, as a dementia champion to train others in the local community. Hopefully developing dementia communities where as many people as possible can help those living with dementia to lead a full life.


As I now live and work locally I know that my family will become a strong support to the future development of Right at Home Stockport & Didsbury. With a wife and three young children at home waiting for the next daily update on the care adventure.


Stacey

Stacey Gentle

Job Title: Registered Manager

Joined: 2018

Stacey has over 15 year of experience in the care industry, starting out as a Healthcare assistant in a variety of settings providing support to service users with complex care needs including spinal injury, acquired brain injury and end-of-life care. Stacey then took on a part-time role as a trainer within the same company which gradually led to becoming Care Quality Manager throughout the 11 branches.


During this time Stacey developed her knowledge in training, assessing and supporting staff by completing a variety of Healthcare and teaching qualifications.


Stacey's wide range of experiences, skills, and knowledge make her an invaluable member of the Stockport and Didsbury team, helping guide our service to providing outstanding care by supporting the care workers to go that extra mile and make a difference every day.


Matthew

Matthew Lloyd

Job Title: Care Manager

Joined: 2020

My name is Matthew and I started with Right at Home as a Community Caregiver in April 2020, following the closure of hospitality due to COVID-19, and a 9-year spell in hotel management. Joining Right at Home was a big career change, but not something unfamiliar, as I was caring for the family during my career in hospitality. It's something I wish I'd done sooner, as the care industry is a great one to work in, and knowing we are making a difference in people's lives, and those who need it the most is incredibly rewarding.


In conjunction with the rest of the management team, I help to ensure compliance through staff observations and training and visit clients' homes to complete assessments.


I would encourage anyone who's looking for a career change, or people who have a caring nature, to look for a career with Right at Home.


James

James Leavy

Job Title: Care Coordinator

Joined: 2023

I'm a recent entrant into the caregiving world, having shifted from a career with Cineworld Cinemas and John Lewis.


Married to Kim for 11 years, I'm the proud parent of a 10-year-old superstar in the making named Joshua. Our family includes a lovable dog, Daisy, and a charming cat, Simba.


Rheanne

Rheanne Fagan

Job Title: Care Assessor

Joined: 2023

I have worked in the care industry since being 18 and it is something I’m very passionate about. After helping care for my Grandad when he was poorly I knew it was the industry I wanted to work in. I enjoy the feeling of knowing you have made a difference to clients and their families in what is most likely the most difficult thing they have been through.


I gained my Level 3 in Health and Social Care and I am currently working my way toward my degree in Health and Social Care with The Open University. Outside of work, I enjoy spending time with family and exploring new places with my 2 young children.


Natasha

Natasha Benson

Job Title: Care Assessor

Joined: 2023

My name is Natasha, I have recently joined the team at Right at Home as a Care Assessor.


I have worked in care from a very young age, working in the same care home for twelve years. I have my NVQ Level 3 in Health & Social Care and a Level 2 in Dementia Awareness. I have worked in care for so long because I love making a difference in other people's lives. I treat every client as though they were my own parent or family member.


When I am not working I enjoy spending time with my family, taking my son to football and I like watching football on the television.


Christian

Christian Booth

Job Title: Recruitment & Compliance Administrator

Joined: 2024

I spent three years at Manchester Airport in a customer service capacity and then moved into an office-based compliance role with Stada, working in Pharmaceuticals.


Moving into the field of care was a change I knew I could make. With so many of my family and important figures in my life enjoying careers in care.


In my spare time, I enjoy spending time with my family, keeping fit, hiking and going to the gym.


Annmarie

Annmarie Ashby

Job Title: Training & Development Coordinator

Joined: 2020

I joined Right at Home in 2020 as a Caregiver. I have 17 years of experience in the care industry; this ranges from Brain & Spinal Injuries to palliative care to care homes and I was even an escort assistant taking vulnerable adults to daycare.


I have completed my NVQ Level 2 and I am currently working towards my NVQ Level 4 Award in Health & Social Care.


In the last year I have taken the plunge to become a trainer, whilst it has been a daunting move, I am relishing the opportunity to use my vast experience to develop the next generation of carers. I have also been a mentor to many of our college students.


In my spare time, I like to 'get lost' in a book, and meet with friends and I love to cook, my favourite dish is 'pork casserole'.


Claire

Claire Haye

Job Title: Care Assessor

Joined: 2022

I’ve worked in the care industry for the past 15 years, exploring different types of care including; childcare, disability support worker, domiciliary care, assistant care management, rehabilitation worker, autism and challenging behaviour.


I joined Right at Home after finishing my maternity leave, I had two boys (not twins) very close together. Right at Home appealed to me as I liked the type of care they delivered and the progression opportunities, management has a very caring attitude towards developing their staff and helping them achieve their goals. This was a big wow factor for me!


In my spare time, I like 'biking' and I am a bit of an adrenaline seeker having previously done two skydives and a bungee jump. I enjoy musicals and family means the world to me!


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Sarah Flynn

Job Title: Care Assessor

Joined: 2020

After having some time out of the business to have my son, I decided it was time to get back into my work-life routine.


I thoroughly enjoyed my time as a care coordinator right at home and now I’m back I’ve decided to take on a new role and a new challenge.


I’m looking forward to getting back out in the field, as a care assessor, learning new skills and developing my care knowledge.


When I’m not at work I spend my time with my family and friends and making memories and enjoying life.


Frequently Asked Questions about Right at Home (Stockport & Didsbury)

What Type of Services does Right at Home (Stockport & Didsbury) offer?

Right at Home (Stockport & Didsbury) offers Home Care.

How many Carers does Right at Home (Stockport & Didsbury) employ?

Right at Home (Stockport & Didsbury) employs 70 carers.