Right at Home (Stockport & Didsbury) has a Review Score of 9.8 (9.765) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Stockport & Didsbury) has 70 reviews.
Review from J M (Partner of Client) published on 11 March 2025
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
As discussed back in December, we really appreciate your feedback and opportunity to improve. We agreed that as you had the odd call per week we struggled to fully meet the exact times you required. We are confident that as your partners needs become greater we will be able to settle the care into permanent times and carers especially when the need is daily. Thanks again for the opportunity to speak to you when you left the initial review.
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Review from S C (Wife of Client) published on 6 February 2025
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you so much for your kind words, we are pleased that we are able to help at a very difficult time.
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Review from R N (Daughter of Client) published on 1 November 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thanks for the feedback and kind words. We will pass this onto all the carers who supported your loved one.
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Review from Wendy J (Daughter of Client) published on 1 November 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you so much for the kind words and great feedback. Good to know we are working with a smile on our faces.
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Review from Martin C (Son of Client) published on 9 October 2024
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for the lovely review - I will be sure to pass on your feedback to the Caregivers who cared for your Mum.
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Review from Sue T (Daughter of Client) published on 17 September 2024
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for your lovely feedback - it was a pleasure to support you and your dad. I will be sure to pass on your feedback to the caregivers and the Care Assessor who you met.
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Review from Brian R (Husband of Client) published on 13 September 2024
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for the glowing review. I know this will mean so much to your team and I will be sure to pass on your kind words to them all.
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Review from Lindsay O (Daughter of Client) published on 13 September 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Lindsay, thanks for taking the time to leave such a positive review. We hope your dad is comfortable in his new surroundings.
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Review from Susan N (Wife of Client) published on 5 September 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thanks for the feedback, we will pass it onto the care staff. We appreciate that you took the time to leave a review.
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Review from Andrew j (Son of Client) published on 13 June 2024
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for your kind words - I will be sure to pass your lovely feedback onto the team.
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Review from D M (Daughter of Client) published on 7 May 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you so much for the kind words, I know that the carers and office staff really appreciate the feedback.
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Review from S B (Son of Client) published on 29 April 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thanks for the positive feedback. I do hope our standards remain high throughout the time we support your mother. We will pass this on to the carers who I am sure will be appreciative of your comments.
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Review from L H (Daughter of Client) published on 15 April 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you so much for the kind words, I know the carers will appreciate your feedback.
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Review from Wilf R (Husband of Client) published on 4 March 2024
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you so much for the kind words, we will ensure that these are passed on to the care team. I hope we continue to provide outstanding care.
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Review from I G (Son of Client) published on 18 December 2023
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you for the kind words and feedback on our dedicated care team, I know they appreciate these comments the most.
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Review from David E (Son of Client) published on 8 December 2023
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for the lovely feedback - I shall be sure to pass it onto the carers. It was a pleasure to support your mum during her time with us. Thank you!
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Review from Susan S (Daughter of Client) published on 7 December 2023
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
It was a privilege to provide care & support to your mother during her time with ourselves. I know the carers will appreciate the feedback and I will be sure it reaches them directly. Thank you.
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Review from Mandy C (Daughter of Client) published on 7 December 2023
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for the kind feedback - I know it will mean a lot to the caregivers who provided care and support to your mother. Thank you.
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Review from Marion S (Wife of Client) published on 29 September 2023
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Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for the lovely review - it is a pleasure to support you and your husband. I will pass your kind words on to the carers.
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Review from Steve B (Brother of Client) published on 24 May 2023
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Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you for your feedback, I know that the care team will be really pleased with your commentary, our main goal is to try and keep vulnerable adults independent for as long as possible. I do hope your brother is settled in his new surroundings and receives the very best support.
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The Review Score of 9.8 (9.765) out of 10 for Right at Home (Stockport & Didsbury) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.765 for Right at Home (Stockport & Didsbury) is calculated as follows: ( (97 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 115 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Stockport & Didsbury) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
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Job Title: Managing Director
Joined: 2017
Never before has a name been so fitting for Home Care, I intend for all CareGivers, my team and I to truly MEAN WELL!!
When asked in an interview what I wanted to do with my life, the instant reaction came back, ‘I want to make a difference’. Whilst I have developed two car rental businesses from small beginnings and influenced many employees along the journey, I have never truly done what I set out to do.
At Right at Home Stockport & Didsbury, I believe that I have a unique opportunity to deliver outstanding care in a community I have lived in for over seventeen years and use the skills I have developed to make a difference. Throughout my business career to date, I have always demanded high-quality service and asked each employee to treat a customer like their ‘grandparent’, knowing that your ‘grandparent’ should be respected and cared for more than any other family member. The experience of growing in a quality customer-focused business has made me determined to translate this into the Home Care sector.
I am a recognised dementia friend and will be progressing, as a dementia champion to train others in the local community. Hopefully developing dementia communities where as many people as possible can help those living with dementia to lead a full life.
As I now live and work locally I know that my family will become a strong support to the future development of Right at Home Stockport & Didsbury. With a wife and three young children at home waiting for the next daily update on the care adventure.
Job Title: Registered Manager
Joined: 2018
Stacey has over 15 year of experience in the care industry, starting out as a Healthcare assistant in a variety of settings providing support to service users with complex care needs including spinal injury, acquired brain injury and end-of-life care. Stacey then took on a part-time role as a trainer within the same company which gradually led to becoming Care Quality Manager throughout the 11 branches.
During this time Stacey developed her knowledge in training, assessing and supporting staff by completing a variety of Healthcare and teaching qualifications.
Stacey's wide range of experiences, skills, and knowledge make her an invaluable member of the Stockport and Didsbury team, helping guide our service to providing outstanding care by supporting the care workers to go that extra mile and make a difference every day.
Job Title: Care Manager
Joined: 2020
My name is Matthew and I started with Right at Home as a Community Caregiver in April 2020, following the closure of hospitality due to COVID-19, and a 9-year spell in hotel management. Joining Right at Home was a big career change, but not something unfamiliar, as I was caring for the family during my career in hospitality. It's something I wish I'd done sooner, as the care industry is a great one to work in, and knowing we are making a difference in people's lives, and those who need it the most is incredibly rewarding.
In conjunction with the rest of the management team, I help to ensure compliance through staff observations and training and visit clients' homes to complete assessments.
I would encourage anyone who's looking for a career change, or people who have a caring nature, to look for a career with Right at Home.
Job Title: Care Coordinator
Joined: 2023
I'm a recent entrant into the caregiving world, having shifted from a career with Cineworld Cinemas and John Lewis.
Married to Kim for 11 years, I'm the proud parent of a 10-year-old superstar in the making named Joshua. Our family includes a lovable dog, Daisy, and a charming cat, Simba.
Job Title: Care Assessor
Joined: 2023
I have worked in the care industry since being 18 and it is something I’m very passionate about. After helping care for my Grandad when he was poorly I knew it was the industry I wanted to work in. I enjoy the feeling of knowing you have made a difference to clients and their families in what is most likely the most difficult thing they have been through.
I gained my Level 3 in Health and Social Care and I am currently working my way toward my degree in Health and Social Care with The Open University. Outside of work, I enjoy spending time with family and exploring new places with my 2 young children.
Job Title: Care Assessor
Joined: 2023
My name is Natasha, I have recently joined the team at Right at Home as a Care Assessor.
I have worked in care from a very young age, working in the same care home for twelve years. I have my NVQ Level 3 in Health & Social Care and a Level 2 in Dementia Awareness. I have worked in care for so long because I love making a difference in other people's lives. I treat every client as though they were my own parent or family member.
When I am not working I enjoy spending time with my family, taking my son to football and I like watching football on the television.
Job Title: Recruitment & Compliance Administrator
Joined: 2024
I spent three years at Manchester Airport in a customer service capacity and then moved into an office-based compliance role with Stada, working in Pharmaceuticals.
Moving into the field of care was a change I knew I could make. With so many of my family and important figures in my life enjoying careers in care.
In my spare time, I enjoy spending time with my family, keeping fit, hiking and going to the gym.
Job Title: Training & Development Coordinator
Joined: 2020
I joined Right at Home in 2020 as a Caregiver. I have 17 years of experience in the care industry; this ranges from Brain & Spinal Injuries to palliative care to care homes and I was even an escort assistant taking vulnerable adults to daycare.
I have completed my NVQ Level 2 and I am currently working towards my NVQ Level 4 Award in Health & Social Care.
In the last year I have taken the plunge to become a trainer, whilst it has been a daunting move, I am relishing the opportunity to use my vast experience to develop the next generation of carers. I have also been a mentor to many of our college students.
In my spare time, I like to 'get lost' in a book, and meet with friends and I love to cook, my favourite dish is 'pork casserole'.
Job Title: Care Assessor
Joined: 2022
I’ve worked in the care industry for the past 15 years, exploring different types of care including; childcare, disability support worker, domiciliary care, assistant care management, rehabilitation worker, autism and challenging behaviour.
I joined Right at Home after finishing my maternity leave, I had two boys (not twins) very close together. Right at Home appealed to me as I liked the type of care they delivered and the progression opportunities, management has a very caring attitude towards developing their staff and helping them achieve their goals. This was a big wow factor for me!
In my spare time, I like 'biking' and I am a bit of an adrenaline seeker having previously done two skydives and a bungee jump. I enjoy musicals and family means the world to me!
Job Title: Care Assessor
Joined: 2020
After having some time out of the business to have my son, I decided it was time to get back into my work-life routine.
I thoroughly enjoyed my time as a care coordinator right at home and now I’m back I’ve decided to take on a new role and a new challenge.
I’m looking forward to getting back out in the field, as a care assessor, learning new skills and developing my care knowledge.
When I’m not at work I spend my time with my family and friends and making memories and enjoying life.
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