Right at Home (Stockport & Didsbury) has a Review Score of 9.8 (9.765) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Stockport & Didsbury) has 70 reviews.
Review from Michele H (Daughter of Client) published on 28 November 2022
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thanks for your kind words, I know when we pass this sort of feedback onto the care staff it makes the job worthwhile.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Carol H (Daughter of Client) published on 14 November 2022
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for this feedback - which I have passed to the care team already. It is lovely to hear that the carers are building such a good relationship with the mum and that you feel mum is getting the compassionate and dignified support that every client deserves. Thank you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Karen H (Daughter of Client) published on 14 November 2022
Submitted via Website •
Report
Mum has now had to
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Looking after mum has been an absolute pleasure and a privilege - I am sure her carers at the care home will enjoy supporting her as much as we have. Thank you for your kind words - I will be sure to pass them on to the carers. Thank you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Helen B (Niece of Client) published on 8 November 2022
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for your kind feedback - I know the carers will appreciate such kind words. We are so pleased we have been able to support your aunt and extended family! Thank you!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Megan C (Granddaughter of Client) published on 1 November 2022
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Dear Megan, we are sorry to hear that your experience with Right at Home has not been positive, we can assure you that we take all complaints and concerns seriously.
We have reviewed the case, especially looking at our contact points with the legal power of attorney who is different from yourself. Any issues that this person raised were dealt with immediately with no further concerns raised, had we been made aware, I hope you understand that we would have dealt with them seriously. We do have a mobile application that family members can access to check that loved ones are safe, however, we do need to ensure that all involved have consented to view information that can be very sensitive. I know that when the care ceased we had established that consent and were comfortable for that data to be reviewed, we believe that we had nothing to hide.
Please feel free to call me personally to discuss any further concerns.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ellie S (Wife of Client) published on 1 November 2022
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thanks for your kind words, our carers value this feedback. It is the reason they work so hard to keep vulnerable people safe.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Stephen F (Son of Client) published on 17 May 2022
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thanks for the great written feedback, it is always pleasing to hear when we have helped someone regain their independence.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Margaret C (Daughter of Client) published on 7 March 2022
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for the lovely review! We looking forward to supporting your mother for a long time to come!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kim G (Daughter of Client) published on 7 March 2022
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
What wonderful words! I know the carers will be over the moon to recieve this feedback. Your mother is a pleasure to support and we are so pleased that this support is making the difference!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Brigitte M (Daughter of Client) published on 3 March 2022
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you so much for your kind words, our carers thrive on such feedback, which we will pass to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cathy H (Daughter of Client) published on 3 March 2022
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for such kind words - I will make sure they are passed to the team. It means so much that we were able to make a difference to your mum and yourselves during such a difficult time in your lives. Your mum was an absolute pleasure to support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pauline R (Wife of Client) published on 1 December 2021
Submitted via Postal Card •
Report
The carers throughout have always offered support and comfort to myself. I will be eternally grateful for having such a happy, professional group of people come to our house to look after my husband. Thank you all.
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for those beautiful words; you and your husband were an absolute pleasure to support. I will pass on your wonderful comments to the team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Janet E (Daughter of Client) published on 26 October 2021
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for your kind words - supporting your dad has been a pleasure so I am glad we were able to make the difference.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian W (Son of Client) published on 25 August 2021
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for your kind words, Ian! I know the carers all loved supporting both your parents, I will make sure I pass on these lovely comments.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jon H (Son of Client) published on 25 August 2021
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for the great feedback, I am pleased the process was a smooth one for you and your family. I will make sure your comments are passed on to all involved...
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amanda T (Daughter of Client) published on 25 May 2021
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you for your kind words, your dad (and indeed your mum) are an absolute pleasure to visit and support!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lynn S (Daughter of Client) published on 6 April 2021
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you for the kind words, I know that the carers who support your father, look forward to seeing him.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Martine R (Daughter of Client) published on 16 March 2021
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you for the kind words regarding our carers and the level of professionalism, reviews of this nature are a fantastic reward for our care staff. I know they will appreciate the time spent posting the review.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Bev (Daughter of Client) published on 4 March 2021
Submitted via Website •
Report
Reply from Stacey Gentle, Registered Manager at Right at Home (Stockport & Didsbury)
Thank you so much for your kind words! The CareGivers always say your Dad is an absolute pleasure to support and we hope to keep doing all we can to make things that little bit easier.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diana M (Daughter of Client) published on 1 March 2021
Submitted via Website •
Report
Reply from David Meanwell, Managing Director at Right at Home (Stockport & Didsbury)
Thank you for the kind words and general feedback, anything we can learn from is always welcome. I know that the 'live-in' care team appreciated the opportunity to help your mother and family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.8 (9.765) out of 10 for Right at Home (Stockport & Didsbury) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.765 for Right at Home (Stockport & Didsbury) is calculated as follows: ( (97 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 115 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Stockport & Didsbury) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Managing Director
Joined: 2017
Never before has a name been so fitting for Home Care, I intend for all CareGivers, my team and I to truly MEAN WELL!!
When asked in an interview what I wanted to do with my life, the instant reaction came back, ‘I want to make a difference’. Whilst I have developed two car rental businesses from small beginnings and influenced many employees along the journey, I have never truly done what I set out to do.
At Right at Home Stockport & Didsbury, I believe that I have a unique opportunity to deliver outstanding care in a community I have lived in for over seventeen years and use the skills I have developed to make a difference. Throughout my business career to date, I have always demanded high-quality service and asked each employee to treat a customer like their ‘grandparent’, knowing that your ‘grandparent’ should be respected and cared for more than any other family member. The experience of growing in a quality customer-focused business has made me determined to translate this into the Home Care sector.
I am a recognised dementia friend and will be progressing, as a dementia champion to train others in the local community. Hopefully developing dementia communities where as many people as possible can help those living with dementia to lead a full life.
As I now live and work locally I know that my family will become a strong support to the future development of Right at Home Stockport & Didsbury. With a wife and three young children at home waiting for the next daily update on the care adventure.
Job Title: Registered Manager
Joined: 2018
Stacey has over 15 year of experience in the care industry, starting out as a Healthcare assistant in a variety of settings providing support to service users with complex care needs including spinal injury, acquired brain injury and end-of-life care. Stacey then took on a part-time role as a trainer within the same company which gradually led to becoming Care Quality Manager throughout the 11 branches.
During this time Stacey developed her knowledge in training, assessing and supporting staff by completing a variety of Healthcare and teaching qualifications.
Stacey's wide range of experiences, skills, and knowledge make her an invaluable member of the Stockport and Didsbury team, helping guide our service to providing outstanding care by supporting the care workers to go that extra mile and make a difference every day.
Job Title: Care Manager
Joined: 2020
My name is Matthew and I started with Right at Home as a Community Caregiver in April 2020, following the closure of hospitality due to COVID-19, and a 9-year spell in hotel management. Joining Right at Home was a big career change, but not something unfamiliar, as I was caring for the family during my career in hospitality. It's something I wish I'd done sooner, as the care industry is a great one to work in, and knowing we are making a difference in people's lives, and those who need it the most is incredibly rewarding.
In conjunction with the rest of the management team, I help to ensure compliance through staff observations and training and visit clients' homes to complete assessments.
I would encourage anyone who's looking for a career change, or people who have a caring nature, to look for a career with Right at Home.
Job Title: Care Coordinator
Joined: 2023
I'm a recent entrant into the caregiving world, having shifted from a career with Cineworld Cinemas and John Lewis.
Married to Kim for 11 years, I'm the proud parent of a 10-year-old superstar in the making named Joshua. Our family includes a lovable dog, Daisy, and a charming cat, Simba.
Job Title: Care Assessor
Joined: 2023
I have worked in the care industry since being 18 and it is something I’m very passionate about. After helping care for my Grandad when he was poorly I knew it was the industry I wanted to work in. I enjoy the feeling of knowing you have made a difference to clients and their families in what is most likely the most difficult thing they have been through.
I gained my Level 3 in Health and Social Care and I am currently working my way toward my degree in Health and Social Care with The Open University. Outside of work, I enjoy spending time with family and exploring new places with my 2 young children.
Job Title: Care Assessor
Joined: 2023
My name is Natasha, I have recently joined the team at Right at Home as a Care Assessor.
I have worked in care from a very young age, working in the same care home for twelve years. I have my NVQ Level 3 in Health & Social Care and a Level 2 in Dementia Awareness. I have worked in care for so long because I love making a difference in other people's lives. I treat every client as though they were my own parent or family member.
When I am not working I enjoy spending time with my family, taking my son to football and I like watching football on the television.
Job Title: Recruitment & Compliance Administrator
Joined: 2024
I spent three years at Manchester Airport in a customer service capacity and then moved into an office-based compliance role with Stada, working in Pharmaceuticals.
Moving into the field of care was a change I knew I could make. With so many of my family and important figures in my life enjoying careers in care.
In my spare time, I enjoy spending time with my family, keeping fit, hiking and going to the gym.
Job Title: Training & Development Coordinator
Joined: 2020
I joined Right at Home in 2020 as a Caregiver. I have 17 years of experience in the care industry; this ranges from Brain & Spinal Injuries to palliative care to care homes and I was even an escort assistant taking vulnerable adults to daycare.
I have completed my NVQ Level 2 and I am currently working towards my NVQ Level 4 Award in Health & Social Care.
In the last year I have taken the plunge to become a trainer, whilst it has been a daunting move, I am relishing the opportunity to use my vast experience to develop the next generation of carers. I have also been a mentor to many of our college students.
In my spare time, I like to 'get lost' in a book, and meet with friends and I love to cook, my favourite dish is 'pork casserole'.
Job Title: Care Assessor
Joined: 2022
I’ve worked in the care industry for the past 15 years, exploring different types of care including; childcare, disability support worker, domiciliary care, assistant care management, rehabilitation worker, autism and challenging behaviour.
I joined Right at Home after finishing my maternity leave, I had two boys (not twins) very close together. Right at Home appealed to me as I liked the type of care they delivered and the progression opportunities, management has a very caring attitude towards developing their staff and helping them achieve their goals. This was a big wow factor for me!
In my spare time, I like 'biking' and I am a bit of an adrenaline seeker having previously done two skydives and a bungee jump. I enjoy musicals and family means the world to me!
Job Title: Care Assessor
Joined: 2020
After having some time out of the business to have my son, I decided it was time to get back into my work-life routine.
I thoroughly enjoyed my time as a care coordinator right at home and now I’m back I’ve decided to take on a new role and a new challenge.
I’m looking forward to getting back out in the field, as a care assessor, learning new skills and developing my care knowledge.
When I’m not at work I spend my time with my family and friends and making memories and enjoying life.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Right at Home (Stockport & Didsbury) to verify any information. View our terms and conditions. Right at Home (Stockport & Didsbury) has a Platinum Service – more info.