Right at Home (Stockport & Didsbury)

Room 313, Stockport Business & Innovation, Broadstone Mill, Broadstone Road, Stockport SK5 7DL
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9.8 70 Reviews
  • Right at Home (Stockport & Didsbury), Stockport
Right at Home Stockport and Didsbury are a home care agency who provide the best possible, person-centred care to areas such as Stockport, Bredbury, Romiley, Marple, Marple Bridge, Compstall, Mellor, Offerton, Davenport, Great Moor, Cheadle, Cheadle Hulme, Gatley, Didsbury, Reddish Vale, Heaton Chapel, Heaton Norris & Heaton Moor.

High-quality person-centered care is offered by the company to help individuals to remain at home as long as possible.

Staff are selected for their compassion and caring skills. All future employees are carefully vetted and then undergo comprehensive training to deliver the kind of care expected of the company.

Dignity and respect are promoted by the company at all times, and staff keep clients, carers and family informed about key care decisions as much as possible.

Care Provided by Right at Home (Stockport & Didsbury)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Stacey Gentle (Registered Manager)

Right at Home (Stockport & Didsbury) Reviews (70)

Total of 70, showing 61-70
9.8

Right at Home (Stockport & Didsbury) has a Review Score of 9.8 (9.765) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Stockport & Didsbury) has 70 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I really enjoy going out. They are really nice people.

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Overall Experience  Overall Experience 5.0 out of 5

My dad had another company dealing with his care needs and due to how bad they were we changed to Right at Home. It is the best decision I have made. My dad is like a different man. His care from the company is professional meets all his needs. You can always contact them. I feel like I have got
my dad back since he has been with them. I would recommend anyone needing care at home to go to Right at Home.

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Overall Experience  Overall Experience 5.0 out of 5

The service is excellent, nothing is too much trouble, all the caregivers are very friendly and put you at your ease.

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Overall Experience  Overall Experience 5.0 out of 5

Right at Home (Stockport & Didsbury) were brilliant. We approached them to so home visits to my mother in law while we were on holiday. The carers were great, friendly and kind and took care of everything we needed. I would certainly recommend them and not hesitate in using them again if needed.

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Overall Experience  Overall Experience 5.0 out of 5

We had the need to change service provider at very short notice and Right at Home started in a week to help my Dad.


I cannot express highly enough the dignity and respect afforded to my Dad. The staff talk with him as a human being and have brought light back into his eyes. He is more chatty with

everyone now.


The staff are helping Mum with getting Dad to use the electronic exercise bike three times a day, which is building the strength back into his legs.


We may have a long way to go with Dads mobility but a great difference has been evident since Right at Home started.


All the staff are courteous to anyone who is in the house and make it very clear that they are there to help Dad and take the pressure off Mum. Mum knows and feels it is still her home and that she will be the first to know of changes that may need to happen


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Overall Experience  Overall Experience 5.0 out of 5

Right at Home cared for my wife during the last few weeks of her life, when she was confined to bed and her condition steadily worsening requiring increasingly personal care. They went to great lengths to maintain carer continuity throughout. The three carers were all kind, caring, gentle, compassionate,
efficient and highly competent. We could not have wished for better care from the carers themselves and from their senior management. They became not only carers but friends. When it became necessary they also worked very well with district nurses and other palliative care professionals. I wholeheartedly recommend Right at Home to others.

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Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the care I received for about 4 months, whilst I was recovering from a back injury. My Carer was very friendly, caring and treated me with dignity at all times. She was always punctual and she made sure I took my medication. Nothing was too much trouble for her and I should
have no hesitation in using Right at Home again, should it be necessary.

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Overall Experience  Overall Experience 4.0 out of 5

Prior to employing the services of Right at Home (RAH), our mum, who has dementia was becoming increasingly difficult to look after properly. Trying to get her to take a bath or her daily medication was like mission impossible. After four months of being assisted by the care staff of RAH things are
now so different. We have found the carers to be dedicated, often well beyond the call of duty, and very effective in what they do. Mum now has a bath daily, takes her medication correctly and we can relax a little more knowing that she is attended to first thing in the morning and early evening. The care mum has received to date really has been excellent. We are notified if a care worker has any cause for concern and a report is produced after each visit, which I can view via an app, providing extra reassurance. We have established a good rapport with RAH management and feel we can discuss just about anything pertaining to the care of our mum. Although initially, we were a little unsure as to how home care would work out we would now have no hesitation in recommending RAH.

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Overall Experience  Overall Experience 5.0 out of 5

Firstly, I was most impressed with the speed and alacrity with which our carer responded to a very late request. He was very professional with my mother but also very friendly. The service provided was exemplary and just what was needed. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Having my parents staying with us for Christmas, I required care for my step-father who has advanced Parkinson’s. The carer and his team kindly helped out when no other agency would as it was only for a short time.
I could not have asked for any more than they offered. The staff were polite, friendly,
kind and caring whilst aiding the utmost dignity for my father.
They were clean, prompt and very professional and I would certainly recommend them to anyone looking for a care agency in the area.

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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Right at Home (Stockport & Didsbury) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Right at Home (Stockport & Didsbury) is calculated as follows: ( (97 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 115 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (Stockport & Didsbury) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (10)

David

David Meanwell

Job Title: Managing Director

Joined: 2017

Never before has a name been so fitting for Home Care, I intend for all CareGivers, my team and I to truly MEAN WELL!!


When asked in an interview what I wanted to do with my life, the instant reaction came back, ‘I want to make a difference’. Whilst I have developed two car rental businesses from small beginnings and influenced many employees along the journey, I have never truly done what I set out to do.


At Right at Home Stockport & Didsbury, I believe that I have a unique opportunity to deliver outstanding care in a community I have lived in for over seventeen years and use the skills I have developed to make a difference. Throughout my business career to date, I have always demanded high-quality service and asked each employee to treat a customer like their ‘grandparent’, knowing that your ‘grandparent’ should be respected and cared for more than any other family member. The experience of growing in a quality customer-focused business has made me determined to translate this into the Home Care sector.


I am a recognised dementia friend and will be progressing, as a dementia champion to train others in the local community. Hopefully developing dementia communities where as many people as possible can help those living with dementia to lead a full life.


As I now live and work locally I know that my family will become a strong support to the future development of Right at Home Stockport & Didsbury. With a wife and three young children at home waiting for the next daily update on the care adventure.


Stacey

Stacey Gentle

Job Title: Registered Manager

Joined: 2018

Stacey has over 15 year of experience in the care industry, starting out as a Healthcare assistant in a variety of settings providing support to service users with complex care needs including spinal injury, acquired brain injury and end-of-life care. Stacey then took on a part-time role as a trainer within the same company which gradually led to becoming Care Quality Manager throughout the 11 branches.


During this time Stacey developed her knowledge in training, assessing and supporting staff by completing a variety of Healthcare and teaching qualifications.


Stacey's wide range of experiences, skills, and knowledge make her an invaluable member of the Stockport and Didsbury team, helping guide our service to providing outstanding care by supporting the care workers to go that extra mile and make a difference every day.


Matthew

Matthew Lloyd

Job Title: Care Manager

Joined: 2020

My name is Matthew and I started with Right at Home as a Community Caregiver in April 2020, following the closure of hospitality due to COVID-19, and a 9-year spell in hotel management. Joining Right at Home was a big career change, but not something unfamiliar, as I was caring for the family during my career in hospitality. It's something I wish I'd done sooner, as the care industry is a great one to work in, and knowing we are making a difference in people's lives, and those who need it the most is incredibly rewarding.


In conjunction with the rest of the management team, I help to ensure compliance through staff observations and training and visit clients' homes to complete assessments.


I would encourage anyone who's looking for a career change, or people who have a caring nature, to look for a career with Right at Home.


James

James Leavy

Job Title: Care Coordinator

Joined: 2023

I'm a recent entrant into the caregiving world, having shifted from a career with Cineworld Cinemas and John Lewis.


Married to Kim for 11 years, I'm the proud parent of a 10-year-old superstar in the making named Joshua. Our family includes a lovable dog, Daisy, and a charming cat, Simba.


Rheanne

Rheanne Fagan

Job Title: Care Assessor

Joined: 2023

I have worked in the care industry since being 18 and it is something I’m very passionate about. After helping care for my Grandad when he was poorly I knew it was the industry I wanted to work in. I enjoy the feeling of knowing you have made a difference to clients and their families in what is most likely the most difficult thing they have been through.


I gained my Level 3 in Health and Social Care and I am currently working my way toward my degree in Health and Social Care with The Open University. Outside of work, I enjoy spending time with family and exploring new places with my 2 young children.


Natasha

Natasha Benson

Job Title: Care Assessor

Joined: 2023

My name is Natasha, I have recently joined the team at Right at Home as a Care Assessor.


I have worked in care from a very young age, working in the same care home for twelve years. I have my NVQ Level 3 in Health & Social Care and a Level 2 in Dementia Awareness. I have worked in care for so long because I love making a difference in other people's lives. I treat every client as though they were my own parent or family member.


When I am not working I enjoy spending time with my family, taking my son to football and I like watching football on the television.


Christian

Christian Booth

Job Title: Recruitment & Compliance Administrator

Joined: 2024

I spent three years at Manchester Airport in a customer service capacity and then moved into an office-based compliance role with Stada, working in Pharmaceuticals.


Moving into the field of care was a change I knew I could make. With so many of my family and important figures in my life enjoying careers in care.


In my spare time, I enjoy spending time with my family, keeping fit, hiking and going to the gym.


Annmarie

Annmarie Ashby

Job Title: Training & Development Coordinator

Joined: 2020

I joined Right at Home in 2020 as a Caregiver. I have 17 years of experience in the care industry; this ranges from Brain & Spinal Injuries to palliative care to care homes and I was even an escort assistant taking vulnerable adults to daycare.


I have completed my NVQ Level 2 and I am currently working towards my NVQ Level 4 Award in Health & Social Care.


In the last year I have taken the plunge to become a trainer, whilst it has been a daunting move, I am relishing the opportunity to use my vast experience to develop the next generation of carers. I have also been a mentor to many of our college students.


In my spare time, I like to 'get lost' in a book, and meet with friends and I love to cook, my favourite dish is 'pork casserole'.


Claire

Claire Haye

Job Title: Care Assessor

Joined: 2022

I’ve worked in the care industry for the past 15 years, exploring different types of care including; childcare, disability support worker, domiciliary care, assistant care management, rehabilitation worker, autism and challenging behaviour.


I joined Right at Home after finishing my maternity leave, I had two boys (not twins) very close together. Right at Home appealed to me as I liked the type of care they delivered and the progression opportunities, management has a very caring attitude towards developing their staff and helping them achieve their goals. This was a big wow factor for me!


In my spare time, I like 'biking' and I am a bit of an adrenaline seeker having previously done two skydives and a bungee jump. I enjoy musicals and family means the world to me!


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Sarah Flynn

Job Title: Care Assessor

Joined: 2020

After having some time out of the business to have my son, I decided it was time to get back into my work-life routine.


I thoroughly enjoyed my time as a care coordinator right at home and now I’m back I’ve decided to take on a new role and a new challenge.


I’m looking forward to getting back out in the field, as a care assessor, learning new skills and developing my care knowledge.


When I’m not at work I spend my time with my family and friends and making memories and enjoying life.