Right at Home (Stockport & Didsbury) has a Review Score of 9.8 (9.765) out of 10, based on 20 reviews in the last 2 years. Over all time Right at Home (Stockport & Didsbury) has 70 reviews.
Review from James C (Client) assisted by family/friend published on 19 October 2018
Submitted via Postal Card •
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Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Joanne P (Daughter of Client) published on 16 October 2018
Submitted via Website •
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandra C (Wife of Client) published on 16 October 2018
Submitted via Website •
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Care / Support
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Treated with Dignity
Value for Money
Review from Heather D (Daughter-in-law of Client) published on 16 October 2018
Submitted via Postal Card •
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Care / Support
Management
Treated with Dignity
Value for Money
Review from Pam C (Daughter of Client) published on 30 July 2018
Submitted via Website •
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I cannot express highly enough the dignity and respect afforded to my Dad. The staff talk with him as a human being and have brought light back into his eyes. He is more chatty with
The staff are helping Mum with getting Dad to use the electronic exercise bike three times a day, which is building the strength back into his legs.
We may have a long way to go with Dads mobility but a great difference has been evident since Right at Home started.
All the staff are courteous to anyone who is in the house and make it very clear that they are there to help Dad and take the pressure off Mum. Mum knows and feels it is still her home and that she will be the first to know of changes that may need to happen
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Care / Support
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Treated with Dignity
Value for Money
Review from Ralph A (Husband of Client) published on 18 June 2018
Submitted via Postal Card •
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Treated with Dignity
Value for Money
Review from J P (Client) published on 21 May 2018
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Treated with Dignity
Value for Money
Review from Robert B (Son of Client) published on 3 May 2018
Submitted via Postal Card •
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Treated with Dignity
Value for Money
Review from Peter M (Son of Client) published on 13 February 2018
Submitted via Website •
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Care / Support
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Treated with Dignity
Value for Money
Review from Nina O (Daughter of Client) published on 25 January 2018
Submitted via Website •
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Treated with Dignity
Value for Money
The Review Score of 9.8 (9.765) out of 10 for Right at Home (Stockport & Didsbury) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.765 for Right at Home (Stockport & Didsbury) is calculated as follows: ( (97 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 115 Ratings = 4.765
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Right at Home (Stockport & Didsbury) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jan 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Managing Director
Joined: 2017
Never before has a name been so fitting for Home Care, I intend for all CareGivers, my team and I to truly MEAN WELL!!
When asked in an interview what I wanted to do with my life, the instant reaction came back, ‘I want to make a difference’. Whilst I have developed two car rental businesses from small beginnings and influenced many employees along the journey, I have never truly done what I set out to do.
At Right at Home Stockport & Didsbury, I believe that I have a unique opportunity to deliver outstanding care in a community I have lived in for over seventeen years and use the skills I have developed to make a difference. Throughout my business career to date, I have always demanded high-quality service and asked each employee to treat a customer like their ‘grandparent’, knowing that your ‘grandparent’ should be respected and cared for more than any other family member. The experience of growing in a quality customer-focused business has made me determined to translate this into the Home Care sector.
I am a recognised dementia friend and will be progressing, as a dementia champion to train others in the local community. Hopefully developing dementia communities where as many people as possible can help those living with dementia to lead a full life.
As I now live and work locally I know that my family will become a strong support to the future development of Right at Home Stockport & Didsbury. With a wife and three young children at home waiting for the next daily update on the care adventure.
Job Title: Registered Manager
Joined: 2018
Stacey has over 15 year of experience in the care industry, starting out as a Healthcare assistant in a variety of settings providing support to service users with complex care needs including spinal injury, acquired brain injury and end-of-life care. Stacey then took on a part-time role as a trainer within the same company which gradually led to becoming Care Quality Manager throughout the 11 branches.
During this time Stacey developed her knowledge in training, assessing and supporting staff by completing a variety of Healthcare and teaching qualifications.
Stacey's wide range of experiences, skills, and knowledge make her an invaluable member of the Stockport and Didsbury team, helping guide our service to providing outstanding care by supporting the care workers to go that extra mile and make a difference every day.
Job Title: Care Manager
Joined: 2020
My name is Matthew and I started with Right at Home as a Community Caregiver in April 2020, following the closure of hospitality due to COVID-19, and a 9-year spell in hotel management. Joining Right at Home was a big career change, but not something unfamiliar, as I was caring for the family during my career in hospitality. It's something I wish I'd done sooner, as the care industry is a great one to work in, and knowing we are making a difference in people's lives, and those who need it the most is incredibly rewarding.
In conjunction with the rest of the management team, I help to ensure compliance through staff observations and training and visit clients' homes to complete assessments.
I would encourage anyone who's looking for a career change, or people who have a caring nature, to look for a career with Right at Home.
Job Title: Care Coordinator
Joined: 2023
I'm a recent entrant into the caregiving world, having shifted from a career with Cineworld Cinemas and John Lewis.
Married to Kim for 11 years, I'm the proud parent of a 10-year-old superstar in the making named Joshua. Our family includes a lovable dog, Daisy, and a charming cat, Simba.
Job Title: Care Assessor
Joined: 2023
I have worked in the care industry since being 18 and it is something I’m very passionate about. After helping care for my Grandad when he was poorly I knew it was the industry I wanted to work in. I enjoy the feeling of knowing you have made a difference to clients and their families in what is most likely the most difficult thing they have been through.
I gained my Level 3 in Health and Social Care and I am currently working my way toward my degree in Health and Social Care with The Open University. Outside of work, I enjoy spending time with family and exploring new places with my 2 young children.
Job Title: Care Assessor
Joined: 2023
My name is Natasha, I have recently joined the team at Right at Home as a Care Assessor.
I have worked in care from a very young age, working in the same care home for twelve years. I have my NVQ Level 3 in Health & Social Care and a Level 2 in Dementia Awareness. I have worked in care for so long because I love making a difference in other people's lives. I treat every client as though they were my own parent or family member.
When I am not working I enjoy spending time with my family, taking my son to football and I like watching football on the television.
Job Title: Recruitment & Compliance Administrator
Joined: 2024
I spent three years at Manchester Airport in a customer service capacity and then moved into an office-based compliance role with Stada, working in Pharmaceuticals.
Moving into the field of care was a change I knew I could make. With so many of my family and important figures in my life enjoying careers in care.
In my spare time, I enjoy spending time with my family, keeping fit, hiking and going to the gym.
Job Title: Training & Development Coordinator
Joined: 2020
I joined Right at Home in 2020 as a Caregiver. I have 17 years of experience in the care industry; this ranges from Brain & Spinal Injuries to palliative care to care homes and I was even an escort assistant taking vulnerable adults to daycare.
I have completed my NVQ Level 2 and I am currently working towards my NVQ Level 4 Award in Health & Social Care.
In the last year I have taken the plunge to become a trainer, whilst it has been a daunting move, I am relishing the opportunity to use my vast experience to develop the next generation of carers. I have also been a mentor to many of our college students.
In my spare time, I like to 'get lost' in a book, and meet with friends and I love to cook, my favourite dish is 'pork casserole'.
Job Title: Care Assessor
Joined: 2022
I’ve worked in the care industry for the past 15 years, exploring different types of care including; childcare, disability support worker, domiciliary care, assistant care management, rehabilitation worker, autism and challenging behaviour.
I joined Right at Home after finishing my maternity leave, I had two boys (not twins) very close together. Right at Home appealed to me as I liked the type of care they delivered and the progression opportunities, management has a very caring attitude towards developing their staff and helping them achieve their goals. This was a big wow factor for me!
In my spare time, I like 'biking' and I am a bit of an adrenaline seeker having previously done two skydives and a bungee jump. I enjoy musicals and family means the world to me!
Job Title: Care Assessor
Joined: 2020
After having some time out of the business to have my son, I decided it was time to get back into my work-life routine.
I thoroughly enjoyed my time as a care coordinator right at home and now I’m back I’ve decided to take on a new role and a new challenge.
I’m looking forward to getting back out in the field, as a care assessor, learning new skills and developing my care knowledge.
When I’m not at work I spend my time with my family and friends and making memories and enjoying life.
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