Mercury Care Services Ltd

781-781a London Road, Thornton Heath CR7 6AW
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9.1 20 Reviews
  • Mercury Care Services Ltd, Thornton Heath
Mercure Care Services is a home care agency that provides the best possible care services to individuals who wish to remain living independently at home.

Their first-rate, person-centred care, takes into account the exact needs of each individual client and offers an extensive portfolio of care services ranging from more general care services to dementia and palliative care.

Staff are specially selected for their compassion and extensive care experience and are fully CRB checked and referenced. Comprehensive training is then undertaken to ensure standards of care are of the highest possible standard.

Dignity and respect are prompted by the company at all times, and clients, carers and family are kept informed about key care decisions.

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Care Provided by Mercury Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Anne Ewa (Manager)

Funding & Fees Guide for Mercury Care Services Ltd

  • Prices

  • Our rate is discussed during assessment.

Mercury Care Services Ltd Reviews (20)

9.1

Mercury Care Services Ltd has a Review Score of 9.1 (9.112) out of 10, based on 11 reviews in the last 2 years. Over all time Mercury Care Services Ltd has 20 reviews.

Overall Experience

  • 6
  • 11
  • 3
  • 0
  • 0

Date Published

20
11
11
11
9

Review from R M (Daughter of Client) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Am fairly satisfied with most of the carers. Due to the number of carers attending my 97-year-old father, he's not able to form a close relationship with them.
Individually some treat him with the dignity and care expected, and some need more training. At times, I have found him to be unchanged, not
wearing incontinent pants and his bedding soaked and soiled. Some carers use their initiative to bathe and change him, remake the bed and put laundry in the machine, others will not even notice. There's no record of which carers attended and when.

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Review from M A (Mother of Client) published on 25 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers do their job well. Carers show respect and dignity. It is very easy to contact the management. They are very supportive. The manager always feels concerned about the well-being of my son.
The services provided are excellent.

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Review from D J (Client) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have had the misfortune to use them I must admit I am very satisfied with their attendance, bearing in mind their very busy schedules. Their very friendly attitude is to be admired.

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Review from K T (Son of Client) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Mercury Care Services for both our parents until our father passed away. Every carer who has visited has been compassionate and understanding and the management and carers attended the funeral which showed their genuine detail to ensure that they were there for the whole family as
well as the client.
I would strongly recommend this company.

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Review from B K (Sister of Client) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dear Mercury Care Services, thank you all so much for the care and attention that you all give towards my brother. He is treated very well. One thing I have to mention is that you all helped me so much with him that you relieve my stress. You all come on time, help look after and most importantly you
all care. Well done. Thank you all.

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Review from Christine T (Wife of Client) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the friendliness of the carers and their wholehearted commitment to the care shown to my husband and me. There are regular "spot checks" on carers and on us to keep a record of our rate of satisfaction with the company. We have never had to submit any claim for any kind
of complaint and have been listened to if we have had any minor queries. Mercury have worked with us before after my husband's major surgery in 2014 and we couldn't believe it when it was your company who came back again to help us last year. You get "top marks" from us both.

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Review from A B (Sister of Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Girls and manager are always at hand and very helpful eager to please, also at the same time giving my sister independence when needed.
Especially caring for her safety, we are all working as a team in my sister's care, and we are happy with the service.

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Review from J P (Client) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite good, never been let down and very many different carers come here, ladies and men to suit Mercury.

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Review from B A (Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am really satisfied but I believe there is always room for improvement.

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Review from H S (Son of Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have limited time. However, in that short time, most of them are very courteous and most have made an effort to learn a few words of my mum's language. She has dementia and they make an effort to have a few words with her which is good.

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Review from J W (Daughter of Client) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and myself have found the carers who look after Mum are very caring and respectful and always happy to help.

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Review from Helen B (Wife of Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were delighted in particular with one carer for his passion and understanding. The others did not provide the same enthusiasm.

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Review from C H (Wife of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but admiration and praise for the carers who attended my husband over the past five weeks. They were patient and cheerful, without exception and bought us both comfort and calm at a difficult time.
They were courteous and professional and on task in the time allocated for a visit and
left everything clean and tidy when they went.
I have thought of them as friends as well as carers and we will miss seeing them.

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Review from David R (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the carer and the boss who comes here and we have laughter.

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Review from Jeremy J (Son of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The important thing about caring is the attitude of the individual carers. All of the staff at Mercury Care are respectful and carry out their responsibilities and duties with dignity and great care. I would have no hesitation in recommending them.

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Review from Mohammed-Reza T (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am complimenting one of the management team for coming and spending time with me, knowing my needs and fulfillment of them.

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Review from Margaret G (Client) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my fall at 4 am in June, I have had carers to start with am and pm. I now only have a carer in the morning. I maintain my independence and I bath, cook and shop with a carer once a week. Otherwise, I clean my flat and cook myself.

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Review from Lynn C (Wife of Client) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very poorly and Carers treated him very well.

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Review from James H (Son of Client) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Being a new client have found the carer knowledgeable and exceptionally caring. Dealing with head office today have found the management inexperienced, unprofessional and told untruths. My experience has shown Management is letting the staff down considerably.

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Review from Margaret W (Wife of Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with all the care service I received for my husband. The only problem I have are the times I receive which I'm not very happy with.

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Current Review Score: 9.1 (9.112)

Overview of Review Score

The Review Score of 9.1 (9.112) out of 10 for Mercury Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.212 for Mercury Care Services Ltd is calculated as follows: ( (30 Excellents x 5) + (20 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 66 Ratings = 4.212

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mercury Care Services Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Mercury Care Services Ltd

What Type of Services does Mercury Care Services Ltd offer?

Mercury Care Services Ltd offers Home Care.

How many Carers does Mercury Care Services Ltd employ?

Mercury Care Services Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mercury Care Services Ltd to verify any information. View our terms and conditions. Mercury Care Services Ltd has a Platinum Service – more info.