Around The Clock Care Agency

Watchmoor Park, Arena Building B, Riverside Way, Camberley GU15 3YL
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9.2 4 Reviews
  • Around The Clock Care Agency, Camberley
This is a healthcare agency that provides person-centred home care services, supported living to people with autism and learning disabilities, and supported housing for mental health clients.

The mission is to provide quality home care, supported living and supported housing services to people with autism and learning disabilities and to those with mental health needs.

It strives to ensure that people have the opportunity to lead meaningful and independent lives in an environment that is safe, comfortable and supportive.

Staff are committed to creating an environment that is free from discrimination, bias and prejudice and that promotes equality of opportunity for all.

Staff strive to provide the highest quality of care and services to all clients, ensuring that their needs are met in a safe and supportive environment.

Staff are committed to providing a safe and secure environment for all clients and staff.

Staff are committed to acting with integrity in every aspect of work and ensuring that services are provided in an honest and ethical manner.

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Care Provided by Around The Clock Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Around The Clock Care Agency
  • Person in charge
  • Tendayi Machema (Manager)

Funding & Fees Guide for Around The Clock Care Agency

  • Prices

  • £25-£30 per hour.

  • A more detailed quote will be given on request

Around The Clock Care Agency Reviews (4)

9.2

Around The Clock Care Agency has a Review Score of 9.2 (9.159) out of 10, based on 4 reviews in the last 2 years. Over all time Around The Clock Care Agency has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
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Date Published

4
4
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4
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Review from Bev A (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used the ladies from Around The Clock Care for a few years now and in the care of my Dad they are gentle - caring - compassionate and responsible they occasionally have a sense of humour which helps - they often go the extra mile to accommodate my father in his likes and dislikes and his love
of routine - I trust them with his care which is very important - I highly recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Daughter of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy with the service received. The carers are very friendly and caring, and they do utilise the time to do all sorts of things for my father. We noticed they have put washing on for him, tidy the environment...etc.
The office staffs response promptly with any changes and enquiries. Thank
you all staffs and carers at Around the Clock Care Agency.

Reply from Emily Vimpany, Care coordinator at Around The Clock Care Agency

Thank you for your kind words. It is much appreciated and we hope our carers continue to show a high level of service.


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Treated with Dignity

Value for Money

Review from D F (Daughter of Client) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased and relieved with the care Around The Clock Care provides. The office staff respond very quickly to my emails and are accommodating of me changing things at often very short notice. The carers are very friendly, positive and patient. It is very reassuring to know Dad is being so well
supported in the way he wants to do things. Thank you to all at Around The Clock Care!

Reply from Emily Vimpany, Care coordinator at Around The Clock Care Agency

Thank you for your lovely review! We will always try to accommodate requests where possible and pride ourselves on providing person-centred care.


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Review from G M (Daughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad were very happy with the service received. Around the Clock were very accommodating when we needed to change the time of the visits and also when Mum and Dad changed their minds about when they needed help! Everyone was very friendly and helpful. We would be happy to use it again and to
recommend it to others. It's so difficult to find reliable carers and Around the Clock was very reliable.

Reply from Emily Vimpany, Care coordinator at Around The Clock Care Agency

Thank you for your lovely review. It was a pleasure to provide care for your parents and we would be very happy to care for them in the future if it is ever required!


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Management

Treated with Dignity

Value for Money

Current Review Score: 9.2 (9.159)

Overview of Review Score

The Review Score of 9.2 (9.159) out of 10 for Around The Clock Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Around The Clock Care Agency is calculated as follows: ( (20 Excellents x 5) + (2 Goods x 4) ) ÷ 22 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Around The Clock Care Agency is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Around The Clock Care Agency

What Type of Services does Around The Clock Care Agency offer?

Around The Clock Care Agency offers Home Care.

How many Carers does Around The Clock Care Agency employ?

Around The Clock Care Agency employs 49 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Around The Clock Care Agency to verify any information. View our terms and conditions. Around The Clock Care Agency has an Enhanced Service – more info.