Truly Care Services Ltd

Olive House, Blake Street, Mansfield NG19 9NT
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8.8 10 Reviews
  • Truly Care Services Ltd, Mansfield
Truly Care Services Ltd (Mansfield) is a Home Care provider, offering care, support, companionship, respite services and live-in care to people in their own homes and throughout the Mansfield community, Annesley, Bassetlaw, Edwinstowe, Sutton and surrounding areas. The agency is able to care for a range of needs related to various injuries, disease, and disorders.

In life there comes a time when everyday tasks that are often taken for granted can become difficult that's when Truly Care Services (Mansfield) steps in to provide quality and affordable assistance that can help people wishing to remain independent in their own home to live their life to the fullest.

Truly Care Services motto is to provide patient-centered best Quality Care possible and the team are highly experienced, professionals who are caring and flexible and can rapidly adapt to meet any changing needs.

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Care Provided by Truly Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Truly Care Services Ltd
  • Person in charge
  • Shekainah Moley (Registered Manager)

Funding & Fees Guide for Truly Care Services Ltd

  • Prices

  • Fees start at £20.00 per hour

Truly Care Services Ltd Reviews (10)

8.8

Truly Care Services Ltd has a Review Score of 8.8 (8.778) out of 10, based on 3 reviews in the last 2 years. Over all time Truly Care Services Ltd has 10 reviews.

Overall Experience

  • 8
  • 1
  • 1
  • 0
  • 0

Date Published

10
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Review from M D (Wife of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank this company for stepping in at my lowest point when my husband became ill suddenly just before christmas.

Reply from Shekainah Moley, Manager at Truly Care Services Ltd

Thank you for your review. We endeavour to step in and provide care and support within 24 hours of assessment .


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Review from V C (Friend of Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, there has been a massive turnaround in Truly Care this year. The previous years my friend was dissatisfied with the lazy staff. This whole year has been an amazing service. My friend's carer has been the best and so have all the other staff this year they have done a fantastic job too.
This year everything has run nice and smooth. My friend has no complaints it has been a perfect year with perfect staff. My compliments to the staff.

Reply from Shekainah Moley, Manager at Truly Care Services Ltd

Thank you for your invaluable feedback, we strive to provide the best care possible and endeavour to improve continuously to achieve this goal.


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Review from J M (Mother of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly Care was appointed to take our son into the community of social visits. Our son was assessed, and a team was built around his needs. The staff are punctual and are a regular team that knows him well. Scheduling is flexible, and the management is always available to talk through any concerns or
changes required. We will continue to be supported by Truly Care.

Reply from Shekainah Moley, Manager at Truly Care Services Ltd

It is Truly Care Services' pleasure and joy to provide support and grow together in his journey.


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Review from Emma A (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly Care has been looking after both of our parents for the past eight months and has been wonderful. Dad sadly has heart failure and kidney and liver failure and low mobility, Mum, on the other hand, has high mobility but Primary Progressive Aphasia, a rare form of dementia where you lose the ability
to communicate and find words. We have two live-in carers who are brilliant. They manage to navigate their individual needs so well, providing them with support, living with them in their home and all that entails and caring for both Mum and Dad with compassion, dignity and humour. It has meant that I can continue working and look after my own family and not constantly worry about them and fly up the M1. We also have night support from Truly Care when we need it and everyone who comes in, when we need an extra person or our two regular carers have time off, are professional, kind and great carers. I would thoroughly recommend them.

Reply from Shekainah Moley, Manager at Truly Care Services Ltd

Thank you for such encouraging feedback. It's a privilege to support both parents and the family is such a great support to our team.


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Review from R C (Client) published on 19 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to the past eight months. Truly Care Services helped to secure the release of our father from the hospital. He has been in palliative and end-of-life care at home with his wife, who has ongoing needs for dementia care. We have two live-in carers and also need regular night care support.
The standard of care our parents receive is high. It is a complex situation managing two people who have been married for almost 60 years but now have differing needs. They are looked after as a couple with compassion and dignity. The medical condition of our father has been intense and unpredictable and Truly Care Services have responded well to fast-changing situations. They have provided family support as well as continuing to advise on funding, or the absence of, from the Health Board. Our mother is very active and requires specialist support, alongside her personal and daily care, which has been mainly provided by outside agencies, occupational therapist, speech therapist etc.

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Review from Cordell H (Regular Volunteer) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the name states Truly Care - I have experienced the best services with this company. Not only are the staff members extremely qualified they also possess a strong sense of compassion towards their clients. Truly Care values their clients and makes sure they are treated and cared for without discrimination.
The management team upholds high levels of Ethical and Etiquette standards, they also make sure funds are updated on a regular basis so as to prevent financial abuse.

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Review from Deborah C (Daughter of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Their name says it all 'Truly Care'.
The wonderful team came to our rescue in our time of need. We needed to replace my mother's care provider, due to poor experience with another provider. From the first interaction with mum, through to her sad passing. The care, compassion and friendship given by
the whole Truly Care team was nothing short of fantastic. My mum could not have been looked after in a more professional, loving and genuinely loving environment, which she really appreciated.
I cannot recommend Truly Care high enough to anyone looking for a first class team for their loved ones.

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Review from John C (Husband of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing in my life is ideal at present owing to Joan's illness.
The team of carers help to make things better in many ways.
My wife and I value their support.

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Review from Keith M (Husband of Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Truly Care Services Ltd are brilliant. They will change times for you at a moments notice. They are professional, knowledgeable and the main thing very friendly. My wife, who was very suspicious at first) now loves the attention she is given.

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Review from J A (Mother of Client) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My daughter seems to enjoy going out with the carers and looks forward to going with them. They have taken on board tips and training that we have put together. However, timekeeping and punctuality are not good. They have been late arriving more often than on time. (Up to 50 minutes late)! This is not
good, as my daughter gets more and more anxious waiting for them to arrive.

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Current Review Score: 8.8 (8.778)

Overview of Review Score

The Review Score of 8.8 (8.778) out of 10 for Truly Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.778 for Truly Care Services Ltd is calculated as follows: ( (14 Excellents x 5) + (4 Goods x 4) ) ÷ 18 Ratings = 4.778

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Truly Care Services Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Truly Care Services Ltd

What Type of Services does Truly Care Services Ltd offer?

Truly Care Services Ltd offers Home Care.

How many Carers does Truly Care Services Ltd employ?

Truly Care Services Ltd employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Truly Care Services Ltd to verify any information. View our terms and conditions. Truly Care Services Ltd has an Enhanced Service – more info.