Alina Homecare Banbury

38 The Green, South Bar Street, Banbury OX16 9AE
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9.9 39 Reviews
  • Alina Homecare Banbury, Banbury
Alina Homecare Banbury provides high-quality home care services to those in the Banbury area who wish to remain living independently at home for as long as possible.

Alina covers Banbury, Bloxham, Cropredy, Deddington, Drayton, Great Bourton, Hanwell, Little Bourton, Middleton Cheney & Wroxton.

The branch team have decades of experience in the area of home care and domiciliary care, and staff benefit from the guidance of such an experienced leader.

Home care services include home care and live-in care, as well as more specialist care services such as disability support and complex care.

Respite care is also available to help families and carers who need a break.

The dignity and respect of individuals is a priority of staff at all times.

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Care Provided by Alina Homecare Banbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Bayliss (Branch Manager)

Funding & Fees Guide for Alina Homecare Banbury

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Banbury Reviews (39)

Total of 39, showing 1-20
9.9

Alina Homecare Banbury has a Review Score of 9.9 (9.938) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Banbury has 39 reviews.

Overall Experience

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Date Published

39
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Review from A P (Daughter of Client) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Home Care ladies looked after my mum for 3 1/2 years they are like family, until January 2025 when mum got ill and passed away. I just wanted to say a massive thank you to all at Aline in Banbury for taking such good care of mum. You are all amazing and do a brilliant job "don't change anything"
mum loved all! she even told you. Very well done ladies for being the caring bunch you are.

Reply from Susan Bayliss, Brnach Manager at Alina Homecare Banbury

Thank you very much for the kind review that you gave the carers of Alina Homecare. It was such an honour to look after your mum as every time we walked in we would get a warm welcome and a smile. Please don't be a stranger you are always welcome to pop in for a coffee and a chat.


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Review from Kim K (Daughter of Client) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to let everyone know that Alina Homecare are excellent at managing and executing the best care anyone could dream of.
My mother began her journey with Alina having a 1 hour a week companion call as through the Covid years she got very lonely and confused. At that time another care
company were providing 3 visits a day to feed Mum at breakfast dinner and evening meal.
As Mum's health deteriorated and she needed extra personal care, the other care company pulled out. We were devastated at the looming prospect of Mum having to go into a home which she always maintained she did not want to do.
Alina Homecare took on the extra visits and nursed Mum until the day she sadly passed away on January the 10th 2024.
All of the carers and the management team went over and beyond the call of duty to ensure Mum's care was delivered with the utmost compassion and dignified manner.
Top marks for this incredible care company.

Reply from Susan Bayliss, Brnach Manager at Alina Homecare Banbury

Thank you very much for this lovely review that you have given us, it was a pleasure to have looked after your mum and be able to allow her to remain at home. Your mum will be sadly missed by us all.


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Review from Angela H (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare agency looked after our mother during the last weeks of her life. They provided a well-organised and efficient service that was combined with kindness, compassion and respect for our mum. All the staff were well trained in all aspects of care, including appropriate approaches/management
of Mum's dementia needs. They maintained a professional approach and also gave the family a lot of support at a very difficult time. I cannot praise the staff including the carers and managers enough. They made a real difference and enabled us to keep Mum at home which is where she wanted to be. Massive shout out to Alina Homecare.

Reply from Susan Bayliss, Branch Manager at Alina Homecare Banbury

Thank you very much for the review and all the kind words you have said about the carers and about the care that your mum received from Alina Homecare. Your mum was a lovely lady and all the carers enjoyed seeing your mum when they did her call.


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Review from J H (Wife of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are really good and I am pleased with the care my husband has received.

Reply from Susan Bayliss, Brnach Manager at Alina Homecare Banbury

Thank you very much for your review, I am pleased to hear that you are happy with the care that Alina Homecare is providing your husband with.


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Review from Sandra G (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina care we have had for a long time and are absolutely amazing. They provide a very high level of care, are well-trained and are able to be professional, caring and kind at all times. Nothing is too much trouble for them, and this is reflected across the board. Office staff are so welcoming and helpful
and are supportive not only to the clients but to all family members. They are so understanding. I would recommend Alina's care to anyone with any healthcare needs. They are highly trained and seem to manage in any situation
10 out of 10... a huge many thanks, and may it continue.

Reply from Susan Bayliss, Branch Manager at Alina Homecare Banbury

Thank you so much for this hugely positive review; we are truly delighted you find our whole team so professional and caring. We are so pleased to be able to support your family - your kind words will be shared with our carers and office teams.


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Review from Hilary A (Power of Attorney of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with Alina Homecare. We had to set up care for my cousin at short notice in August, and Alina had it all sorted in less than a week. The manager was excellent when she visited my cousin and went beyond what we expected when she spotted that a smoke alarm needed fitting. She
arranged it with the Fire Service and even made sure she was present when it was done. The carers are very good, and my cousin enjoys their visits. This is all a great relief as we live a long way away!

Reply from Susan Bayliss, Branch Manager at Alina Homecare Banbury

Thank you very much for the lovely review that you have sent. I am so pleased that the care which your cousin is receiving is working well and that she looks forward to the carers visiting her.


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Review from Wendy A (Daughter of Client) published on 22 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care that my mum is receiving from Alina Homecare. My mum has dementia and she has 2 visits a day for 6 days and 3 visits for 1 day and the carers are always so lovely with her. They manage to help her and understand her idiosyncrasies with never-failing good humour. I really
do appreciate everything they do that is enabling Mum to stay at home. The office is very responsive if I ever need to change a time or day or if Mum has a favourite carer, they will do their best to accommodate us. Definitely recommend.

Reply from Susan Bayliss, Brnach Manager at Alina Homecare Banbury

Thank you very much for the review, I am pleased to hear that the care we are providing for your mum is working well. I know from the feedback that I get from the carers, is they all very much enjoy going to visit your mum and spending time with her, it is a joy to be looking after your mum.


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Review from B D (Son of Client) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are so caring and calm caring for Mum. Nothing is too much for them.

Reply from Susan Bayliss, Branch Manager at Alina Homecare Banbury

Thank you very much for giving us a lovely review. It is a pleasure for us to provide the care to your mother.


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Review from Clare N (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our mother receives twice a day supporting her in getting up and dressed and then getting ready for bed. They chat with Mum and are very friendly and supportive. The manager is always happy to accommodate us if we have to change the times due to appointments. They always
check my dad is ok also when they visit. The app is a fantastic addition especially for myself and my sister as we live abroad.

Reply from Susan Bayliss, Brnach Manager at Alina Homecare Banbury

Thank you very much for giving us a review, it is lovely to hear that you are pleased with the care that we are providing your mum and also it is good to hear that you are finding the app useful.


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Review from James S (Son of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the team at Alina Homecare. Quite simply Alina Homecare has provided a first-class, life-saving service to my mother. As I do not live in the UK I came to rely heavily on Alina Homecare to provide support and care for my mother, and they did not disappoint. Always going
that extra mile, always being available, always ready to listen.
Thank you to everyone in the Alina Homecare team!

Reply from Susan Bayliss, Brnach Manager at Alina Homecare Banbury

Thank you very much for leaving a review, it is so nice to hear that the care and support we are providing is to a high standard. All the carers that take part in caring for your mother look forward to visiting her.


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Review from N H (Wife of Client) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent for my husband. Rita is very pleasant, helpful and understanding and very good at her job.

Reply from Susan Bayliss, Brnach Manager at Alina Homecare Banbury

Thank you for sending in a review for Alina, I am pleased to read that the relationship between your husband and carer is working well and you describe the care he is receiving as excellent.


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Review from R B (Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I expect good time keeping, I prepare the area ready for the carer's arrival and it impacts on my day if the carer is late. The care is working as I requested it.

Reply from Jane Hunnable, Customer Marketing Manager at Alina Homecare Banbury

Our Banbury team were so pleased when you told them how delighted you were with our carers and their good timekeeping as this is important to you. Thank you for confirming this in your review. We will share your positive feedback with our carers.


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Review from L H (Sister of Client) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Alina Homecare Banbury for my brother who has a learning disability. He is taken out twice a month. The carer has built a relationship with our family, she is very kind and understanding to my brother. She always listens to what he wants to do and takes him to where he wants to go.
We trust her wholeheartedly with my brother. Thank you.

Reply from Susan Bayliss, Branch Manager at Alina Homecare Banbury

Thank you very much for your kind words, I am so pleased that the care is going very well.


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Review from Deborah T (Daughter of Client) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care providers are outstanding. They are very polite to my family and very polite to my mum. The care they give to my mum is fantastic, they talk to her, they make her laugh, they reassure her when she feels scared. They have become part of the family and we trust them 100%.

Reply from Susan Bayliss, Branch Manager at Alina Homecare Banbury

Thank you very much for your comments, I am pleased to hear that the care for your mother is going well.


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Review from D L (Son of Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care for only a short period of time each day. The care manager came to the house and spoke to my mother and sister. She quickly was able to produce a care plan to satisfy my mother's needs. The carers are excellent, when the caring requirement changed the care manager attended quickly
and gave us a number of options.

Reply from Susan Bayliss, Branch Manager at Alina Homecare Banbury

Thank you for leaving a review for us, I am pleased to hear that the care package is working well.


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Review from Catherine H (Daughter of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all extremely friendly and treat Mum as a person, interacting with her and looking after her really well. They communicate with me to keep me appraised of any problems. Despite being resistant to the need for carers, initially, Mum now really appreciates them and freely admits she could
not cope without them.

Reply from Kelly Norman, Regional Director at Alina Homecare Banbury

Thank you very much for taking the time to review the care that your Mum is receiving from us. We are really pleased to read that it is going so well.


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Review from H H (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed help from Alina when I became ill after neglect from my GP practice. I was unable to bend to anything below waist level or to stand and cook for myself. Alina came in and helped me with personal care and also prepared tempting light meals for me. I shall always remember their professionalism
and cheerfulness.

Reply from Kelly Norman, Operations Manager at Alina Homecare Banbury

Thank you so much for taking the time to leave this lovely review. We are so pleased to hear you are so happy with the care that you receive from Alina Homecare.


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Review from Niall M (Son of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Alina has provided for my mother has been absolutely faultless in every respect. The management are professional and caring and the carer wonderful. My mother, 96, really bonded with her and was very sad when she departed. I hope the same relationship develops with her replacement. I cannot
recommend Alina Homecare highly enough. Many thanks to them for looking after my frail old mother.

Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for your time in completing this review. Very kind words and we are very grateful. We do wish your mother the very best and we are always here to help if you require it in the future.


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Review from H S (Wife of Client) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are lovely. Perhaps if they dressed in uniform better it would be nice - wear PPE better too.
If other calls are put on to our rounds it would be nice if they thought of clients and their timing - not fair to be half an hour to 45 minutes late. Using their mobile phones should be stopped.
Talking about other clients in houses should stop.

Reply from Jayne McGann, Marketing Manager at Alina Homecare Banbury

Thank you for taking the time to share your thoughts and bring these issues to our attention. These fall well below our high standards and consequently, we have launched an immediate review.


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Review from Lee P (Son of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've dealt with Alina Homecare Banbury for the last year or so. They are lovely people to deal with. Very friendly and professional and happy to go the extra mile when required. It's always reassuring to know they are helping the way they do.

Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for your kind words. The carers work their hardest will all of our clients and it's nice that you have recognised all their hard work. Thank you so much.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Alina Homecare Banbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Alina Homecare Banbury is calculated as follows: ( (61 Excellents x 5) + (4 Goods x 4) ) ÷ 65 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Banbury is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Susan

Susan

Job Title: Branch Manager

Joined: 2022

Susan has a wealth of experience in the care sector. Her amazing team are committed to delivering the very highest standards of compassionate care to people with a wide range of needs, in a friendly and approachable way.


Frequently Asked Questions about Alina Homecare Banbury

What Type of Services does Alina Homecare Banbury offer?

Alina Homecare Banbury offers Home Care.

How many Carers does Alina Homecare Banbury employ?

Alina Homecare Banbury employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Banbury to verify any information. View our terms and conditions. Alina Homecare Banbury has a Platinum Service – more info.