Alina Homecare Banbury

38 The Green, South Bar Street, Banbury OX16 9AE
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9.9 39 Reviews
  • Alina Homecare Banbury, Banbury
Alina Homecare Banbury provides high-quality home care services to those in the Banbury area who wish to remain living independently at home for as long as possible.

Alina covers Banbury, Bloxham, Cropredy, Deddington, Drayton, Great Bourton, Hanwell, Little Bourton, Middleton Cheney & Wroxton.

The branch team have decades of experience in the area of home care and domiciliary care, and staff benefit from the guidance of such an experienced leader.

Home care services include home care and live-in care, as well as more specialist care services such as disability support and complex care.

Respite care is also available to help families and carers who need a break.

The dignity and respect of individuals is a priority of staff at all times.

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Care Provided by Alina Homecare Banbury

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Susan Bayliss (Branch Manager)

Funding & Fees Guide for Alina Homecare Banbury

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Banbury Reviews (39)

Total of 39, showing 21-39
9.9

Alina Homecare Banbury has a Review Score of 9.9 (9.938) out of 10, based on 11 reviews in the last 2 years. Over all time Alina Homecare Banbury has 39 reviews.

Overall Experience

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Date Published

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Review from Helen B (Daughter of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional carers, always on time, not rushed. Stick to their allocated slot time, very patient, and deal with my mother with patience and dignity. Very pleased with services.

Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for the lovely review given. We are very grateful for your time, and we are very pleased your Mother is happy with our service.


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Review from Margery R (Client) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I so look forward to my half-hour visits from "my girls". I don't really need a lot of personal care at the moment - but in the future, I might, and I will not be afraid to ask. They will always go the extra mile, and at 86, this is so appreciated. It is a shame we cannot use names, but the outstanding
ones will know who they are - thank you, Alina, for outstanding care.

Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for taking the time to complete this lovely review. I'm sure that the carers will be very grateful for your kind words. We are happy that you are enjoying the service.


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Review from Betty G (Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New customers to service and care good, staff well informed and take care. Treated with care and sympathy. Hopeful will carry on as at start.

Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for taking the time to complete this review for us and we are so pleased that we are doing a great job for you. We look forward to continuing with the great care you are receiving.


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Review from Linda T (Client) assisted by family/friend published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Receive good care, helpful and reliable, friendly and easy to chat to. All do their jobs very well.

Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much Linda for taking the time to complete this review. We are so pleased that you are happy with the service you receive from our staff and Management.
Many thanks, Jay.


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Review from Pamela D (Client) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love the fact that I have a couple of regular carers, whom my husband and I trust and feel comfortable with.
Fantastic service, I couldn't be happier.
The carers go above and beyond to help me and are very reliable.

Reply from Jay Kennedy, Manager at Alina Homecare Banbury

Thank you very much for your kind words. We are so pleased your happy with the service. Thank you for taking the time to write this lovely review.


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Review from David C (Brother of Client) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina staff have looked after my brother for a while now and they are very kind and he is well cared for, I am grateful to the carers for making sure he gets the care that he needs. Thank you very much for all you do.

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Review from Aidan W (Son of Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring organisation with outstanding individuals who always take the time to talk to my mum. Alina is also a very flexible organisation ready to go the extra mile when I am not on hand to carry various tasks for Mum.
All in all, I am extremely pleased with the service, and so is Mum!

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Review from Elaine L (Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care I receive is of good quality. All the carers I've met have been courteous, friendly, polite, kind, understanding and cater to all my needs. Some even go above and beyond their duties. I am very lucky to have such well-trained carers looking after me. Thank you.

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Review from Jennifer W (Sister of Client) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has just started a care package with Alina, and they have been so helpful in getting it started with ease. The carers are very nice that come in to see my sister, and I'm really happy she is now settled. Takes a weight off my mind as I live so far away.

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Review from G P (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory, carers are most helpful and all very pleasant. I have no worries at all.

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Review from Cody W (Grandson of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the agency very responsive and set up my nan's care package very quickly. They also give good advice on how I get equipment in place and who can help me. My nan enjoys the staff visiting and helping her with her meals.

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Review from Margaret T (Daughter of Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Alina Homecare has started to provide care for my mother she seems happier and looks forward to them coming. My father know that he can do things for himself whilst the carers are with my mum. Carers are always smiling and I can hear them laughing in the bathroom.

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Review from Steven B (Son of Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is happy with the care she receives. She enjoys their visits and when I ask her how her day has been she smiles.

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Review from Richard K (Son-in-law of Client) published on 8 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a lovely carer that comes to see my mother-in-law. She sits with her and there is nothing but laughter coming from her room.

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Review from O T (Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my care. They look after me extremely well. They are all very caring and polite. It is a pleasure to have them in my home. I look forward to their calls.

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Review from Eric W (Husband of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care received over the extended period of association. Staff are friendly and competent.

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Review from David L (Client) assisted by family/friend published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful bunch of staff that have come to visit me from Alina Homecare Banbury. The care I have received is of a high standard and I will be sad to see them not coming to me anymore as I have improved a lot with having their support.

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Review from Violet S (Client) published on 7 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Alina Homecare because I am getting the help that I need. All the staff that visit me are very kind and support me to the needs that I require.

Reply from Jay Kennedy at Alina Homecare Banbury

Thank you very much for your kind words.


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Review from Lydia k (Daughter of Client) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Care Staff very helpful and friendly. I feel confident that my mum is safe and well looked after when I go out. I would recommend Alina Homecare.

Reply from Jay Kennedy at Alina Homecare Banbury

Thank you Very much for your review that is lovely to hear that you feel so positive.


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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Alina Homecare Banbury is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.938 for Alina Homecare Banbury is calculated as follows: ( (61 Excellents x 5) + (4 Goods x 4) ) ÷ 65 Ratings = 4.938

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Banbury is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Susan

Susan

Job Title: Branch Manager

Joined: 2022

Susan has a wealth of experience in the care sector. Her amazing team are committed to delivering the very highest standards of compassionate care to people with a wide range of needs, in a friendly and approachable way.


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