Alina Homecare Chobham & Woking

Room 12, First Floor, Richmond House, Forsyth Road, Woking GU21 5SB
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9.3 23 Reviews
  • Alina Homecare Chobham & Woking, Woking
Alina Homecare Chobham & Woking provides high-quality home care services to those living in Addlestone, Bagshot, Blackwater, Byfleet, Camberley, Chobham, Goldsworth Park, Knaphill, Lightwater, Maybury, New Haw, Ottershaw, Sheerwater, St. Johns, West Byfleet, Windlesham & Woking.

The branch manager has many years working within the care industry and is very passionate about the services they provide.

Staff are selected for their skills of compassion and past care experience and treat individuals with respect and dignity at all times.

Individuals, their families and carers are kept up to date about key care decisions.

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Care Provided by Alina Homecare Chobham & Woking

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Simpson (Branch Manager)

Funding & Fees Guide for Alina Homecare Chobham & Woking

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Chobham & Woking Reviews (23)

Total of 23, showing 1-20
9.3

Alina Homecare Chobham & Woking has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Alina Homecare Chobham & Woking has 23 reviews.

Overall Experience

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Date Published

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18

Review from A S (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has provided my Dad with outstanding care. The fact that my sister and I can use the app to see the daily reports from the carers has proved to be undeniably helpful. The communication is really good and all the carers show great care and respect to my Dad and his sister, who is his main
carer. I can highly recommend Alina Homecare and am really pleased they are providing Dad's care.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, Thank you for this lovely review, it's a pleasure assisting Dad and I am so happy that the App is working well and giving insight. Many thanks.


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Review from Suzanne M (Daughter of Client) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We hit the jackpot when we found Alina Homecare. I have felt thankful for their wonderful care service ever since the first meeting. All the carers are really lovely, friendly and professional, they have built a strong relationship with my dad and aunty and make them feel really valued. The management
team are also fab, always responding rapidly to admin queries, requests for help or care plan changes, and the occasional emergency. I feel so supported and so lucky to have the Alina staff looking after my loved ones.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, thank you for this lovely review! It has been a pleasure working with you and the family to support Dad! As always, we are here to help many thanks.


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Review from Tracey S (Niece of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with how easy it has been to amend my Aunt's care. If we are visiting we are able to cancel or amend a care visit with an email and it has always been dealt with promptly with no errors. My Aunt values the care she receives and talks fondly of all her carers.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, thank you for this lovely review! It has been a pleasure supporting your aunty and we all enjoy going! Thank you.


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Review from Shirley B (Client) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of the team have looked after me very well especially as I am in a lot of pain and also afraid of falling. They arrive on time, always with a smile and treat me with respect and courtesy.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Thank you for this lovely review, I am so happy that all of the staff are supporting you well. Many thanks


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Review from D W (Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Care provided an excellent service. At the first meeting, they sought to ensure the right level of care would be provided and every detail of care would be included in the care package.
The care support was excellent. I was treated with respect and dignity.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, on behalf of the team and I, thank you for completing and leaving such a lovely review. I will ensure this gets passed onto the team! As a team, we always strive to provide excellent care and support. Many thanks.


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Review from Annie V (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very caring and were happy to do whatever mum asked them to do. Unfortunately, mum's condition deteriorated to the point where she could not stay at home anymore, otherwise, we would have continued with this service.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello,
Thank you for this review! It is always lovely to read that the team are doing a fantastic job, and making a difference in day-to-day life!
I will ensure this is passed on to the team!


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Review from Peter V (Son of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The senior support worker and her team have been extremely helpful and resourceful and together we have been able to develop a care system that my mum has adapted to and now relies upon. I can't thank them enough for the assurance my mum is being well looked after.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Thank-you for such a lovely response. We always aim to provide the best care for all, and this is clearly evident that we do.


Thank-you.


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Review from Nina F (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been as expected. Your staff have exceptional patience and make my father feel comfortable and safe. As a smaller business, I feel a connection with the staff who are very personable and nice to have the same carer each week.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Thank you for taking the time to leave us a splendid review.


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Review from David W (Son of Client) published on 14 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the whole Alina team for all of your hard work, care, thoughtfulness and support for my mother over the last 18 months during her decline from full independent living through to needing to move into a care home. You have brought some cheer and order to her life. After the initial resistance
and hesitance on her part as to whether care was needed, she moved on to enjoying her visits with you to the supermarket and the hairdressers and spending time with each of her carers. On an admin front, you were always efficient and responsive, as her care needs increased, through what I know has been a challenging period for the care industry. The whole team have been great. It has been much appreciated.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Hello, and thank you for your feedback! The points you have raised are something we are very proud of having achieved with Mum. Please be assured that this will be passed on to the care team and office staff that have had contact with yourself and Mum. Thank you again!


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Review from P C (Son of Client) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Assisting in providing 24-hour care at short notice whilst hospital/social care providing little or incomplete information. The support provided by Alina Homecare and the individual staff members was exceptional and made an extremely stressful period a lot easier.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

This is such a pleasure to read, and thank you for taking the time to compose the review! I will ensure that the staff members get recognition for the work that they had put into making this a swift move!


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Review from Sandra A (Wife of Client) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with the care we receive from Alina Homecare. All the care staff are polite, friendly, discreet and helpful. They are patient, kind and recognise the dignity that is required when giving personal care.

Reply from Laura Simpson, Branch Manager at Alina Homecare Chobham & Woking

Thank you for taking the time to provide a review for us! It is so wonderful to see and hear that our staff are providing such wonderful care to our clients. I shall pass this on to the team, I'm sure this will be greatly appreciated.


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Review from I H (Client) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Politeness and willing.

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Review from S W (Wife of Client) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are punctual, efficient, friendly, very good with my husband. He gets on with them all. They have taken a lot of pressure off me and life is easier.

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Review from M R (Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are polite. If there is a change in the rota, I am notified beforehand.
I have no complaints to make.
I thank everyone for doing their best and wishing Alina Homecare Chobham a successful future.

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Review from L R (Daughter of Client) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have three different carers all of whom are helpful and go over and above the call of duty.
We think Alina Homecare are very fortunate to have such wonderful employees it is important to us that they are treated well by Alina and its management as changes in staff cause disruption and anxiety. It
was disappointing when Alina couldn't fulfil our three calls per day, but a compromise was found which enabled us to continue to receive care from the same employee's thank goodness.

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Review from Mary D (Daughter of Client) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum finds it very difficult to accept that she now needs help with washing and dressing, and does not accept this help willingly. The staff from Alina Homecare Chobham, have been wonderful - patient, compassionate, and really understand the challenges older people face when having to accept help.
Mum is very fussy and wants her carer to come at 8.00am prompt. There have been one or two occasions when they have been a little bit later, but this has not been too much of a problem for her, because all the staff have been so wonderful. I would have no hesitation in recommending Alina Homecare Chobham. Their prices are competitive and what one would expect to pay for high-quality care. There was one carer in particular who is an absolute star, but I'm not allowed to name her! I went on holiday for a week and felt so relieved because she kept in contact with me by email as Mum was not too well.

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Review from Gladys A (Client) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My last carers were absolutely rubbish. Then I joined Alina. They come in with a smile on their face and so calm and relaxing. It makes such a difference in my life. I have my favourites and I'm not ashamed to say it, I give credit where it's due.
You've all rescued me and I really appreciate it, thank
you.

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Review from Heather G (Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive. The staff seem to be undaunted by my requests, they have helped me to reorganise my living space with some carers going above and beyond.

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Review from Chris B (Son of Client) published on 31 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with Alina Homecare, most importantly for me is mum happy and looks forward to the visits and we are both happy with the service keep up the good work Alina.

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Review from Kevin P (Husband of Client) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alena Homecare Staff are excellent, helpful, well-mannered, kind and caring, and nothing is too much for them to do. My wife had a spine fracture and they have helped us tremendously and their Supervisor and their Manageress reassure us both, ensuring my wife gets the good help she needs. Thank you
for helping us to get my wife better.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Alina Homecare Chobham & Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Alina Homecare Chobham & Woking is calculated as follows: ( (25 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 30 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Chobham & Woking is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Laura

Laura

Job Title: Branch Manager

Joined: 2022

Laura and the whole team at Alina Homecare Camberley are passionate about delivering high-quality, tailored care for their clients.


Frequently Asked Questions about Alina Homecare Chobham & Woking

What Type of Services does Alina Homecare Chobham & Woking offer?

Alina Homecare Chobham & Woking offers Home Care.

How many Carers does Alina Homecare Chobham & Woking employ?

Alina Homecare Chobham & Woking employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Chobham & Woking to verify any information. View our terms and conditions. Alina Homecare Chobham & Woking has a Platinum Service – more info.