Alcester Home Care

Great Alne Park, Great Alne, Alcester, B49 6HS
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9.8 61 Reviews
  • Alcester Home Care, Alcester
Alcester Home Care are a family-run business dedicated to delivering a high standard of personalised care to residents across Warwickshire and Worcestershire.

Uniquely offering Doctor-Led Care, their compassionate and friendly team provide a wide range of services tailored to each individual's needs, from companionship and housekeeping, to personal care and 24-hour support—all within the comfort and security of their own home.

The team's approach to care emphasises preventing hospital admissions, facilitating early discharge, and providing respite care, ensuring clients receive the best possible support at all times. With a focus on maintaining a low staff turnover, they guarantee consistency in care and a deep commitment to building a trusting relationship with their clients and their families.

Care Provided by Alcester Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Alcester Home Care Agency Ltd
  • Person in charge
  • Andrew Wallis (Registered Manager)

Funding & Fees Guide for Alcester Home Care

  • Prices
  • Prices start from £28 per hour (all-inclusive). This fee includes all travel costs for the carers. To help you make informed decisions about the care you need, Alcester Home Care offer a complimentary, no-obligation "Care and Share" meeting. This initial consultation is designed to discuss your needs, answer any questions, and provide detailed information about their services. Additionally, the assessments are completely free, ensuring you have all the tools and support necessary to choose the best care for yourself or your loved one.


  • Alcester Home Care believes in transparency and fairness when it comes to fees. All costs are clearly outlines with no hidden extras or unexpected charges. Alcester Home Care believe in providing quality care that is both effective and enriching. The 1-hour visit option is designed to offer more comprehensive support, giving caregivers the time needed to provide thorough care and meaningful social interaction.


    Not only does this approach enhance the overall well-being of the clients, but it also proves to be more cost-effective in the long run. With longer visits, more can be accomplished during each visit, reducing the need for frequent, shorter visits.


    Invest in the care that truly makes a difference—choose 1-hour visits for better value and improved quality of life.


Total of 61, showing 41-60
9.8

Alcester Home Care has a Review Score of 9.8 (9.823) out of 10, based on 21 reviews in the last 2 years. Over all time Alcester Home Care has 61 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

After 5 years of using the service, I am happy with the overall service the company is providing for me.

Reply from Maggie Krzeminska, Branch Manager at Alcester Home Care

Thank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with all the carers. There is no rush, they take their time and have such patience. I would have no problem recommending this care company to a relative or friend.

Reply from Maggie Krzeminska, Branch Manager at Alcester Home Care

Thank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.


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Overall Experience  Overall Experience 5.0 out of 5

Since returning here (3/7/20) I have been impressed by the standards of care shown by the carers. They all seem willing to go the extra mile if necessary to meet my needs, having spent the last 6 months in hospital and care homes. It has been a pleasure to come back home.

Reply from Maggie Krzeminska, Branch Manager at Alcester Home Care

Thank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.


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Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with all aspects of the care we receive. The carers are excellent. Nothing is too much trouble for them. During this lockdown period, we would not have managed without their daily visits. My husband and I have different needs. We are both rather disabled and I had been his primary
carer until I became ill and could not manage. The service has proved to be a lifeline.

Reply from Maggie Krzeminska, Branch Manager at Alcester Home Care

Thank you for taking the time to review our service and your kind words - we really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided. I appreciate the courtesy I receive from the carers. I have to have personal care and I am happy that they always maintain my dignity when caring for me.

Reply from Maggie Krzeminska, Branch Manager at Alcester Home Care

Thank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent service and a friendly company. Would recommend. They go over and beyond to make me comfortable. Nothing is too much trouble. I would like to take the opportunity to express what a fantastic company this is.

Reply from Maggie Krzeminska, Branch Manager at Alcester Home Care

Thank you for taking the time to review our service and your kind words - we really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

I choose Alcester Homecare for care for my nan, and what a fantastic agency. The carers have been absolutely brilliant, caring and compassionate and go above and beyond. Any issues were dealt with quickly and efficiently. I couldn’t have managed it without them. I would highly recommend.

Reply from Liz Ballinger, Care Co-ordinator at Alcester Home Care

Thank you for your review, we wish you all the very best for the future.


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Overall Experience  Overall Experience 5.0 out of 5

As a company, they are flexible and helpful. They listen to your needs and requirements and act accordingly. The ladies who care for my mother-in-law are all great. Reliable, professional, caring and friendly. We have a core of around 6 carers coming in 3 times a day, every day, so they have all built
up a great relationship with her, which is really important. All the carers communicate well with each other, so my mother-in-law's needs are always met. Either the carers or the office contacts me straight away with any concerns or queries, so we have full faith that the best care is always given. With the care agency being so closely linked to the health centre, any medical issues can be addressed really quickly which is added reassurance. We would definitely recommend Alcester Home Care.

Reply from Liz Ballinger, Care Coorindator at Alcester Home Care

Thank you for your kind review of our services; it is a pleasure being able to provide support for your mother-in-law.


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Overall Experience  Overall Experience 5.0 out of 5

We arranged care at short notice a year or so ago after my mother became ill. This all happened without the hassle and unnecessary difficulty. The carers initially came 3 times a day but after my mother recovered, we cut it down to 1 visit per day, again without any hassle.
The carers all seem extremely
dedicated and competent and, as per job title, caring. My mother really enjoys their visits and when she became unwell again they spotted the problem and took action. I feel they are a great "backstop" should Mother become unwell again, which is important as I live over 400 miles away. The managers are always polite and helpful.
Overall, nothing to complain about!
Thank you to Alcester Home Care for looking after my mother!

Reply from Liz Ballinger, Care Coorindator at Alcester Home Care

Thank you for your review; it is a pleasure being able to provide care and support to your mom!


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Overall Experience  Overall Experience 5.0 out of 5

We have been using Alcester Homecare for my mum since March 2020. We were very happy with how quickly they arranged the service at short notice in the difficult time of Covid 19. They have gone out of their way to find out what Mum needs and are happy to arrange anything that they can that makes her
life happier. They have been very professional and provide very friendly caring staff. Our mum is very happy with the visits. The access care app is worth having. A daily window on what is happening on each visit from the words of each carer. Thank you Alcester Home Care.

Reply from Liz Ballinger, Care Coordinator at Alcester Home Care

Thank you for your review, it really has been a pleasure meeting and supporting your mom, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the response from the agency and the prompt care package that was put in place at a short notice. The carer was always on time, friendly
and soon put my husband at ease. Although the care was only needed for a short time, it was what we required to help my husband get
strong again. Many thanks.

Reply from Liz Ballinger, Care Co ordinator at Alcester Home Care

Thank you for the review!
It was a pleasure to support both you and your husband, and help to build his strength to enable him to regain his independence.


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Overall Experience  Overall Experience 5.0 out of 5

This company has been great. They are friendly and hardworking - nothing is too much trouble, they go above and beyond. Whatever you need they will do. I'm glad I chose this home care team they are not just carers but have become friends too!

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Overall Experience  Overall Experience 5.0 out of 5

My father has become very friendly with the home care team. They are punctual, reliable and very caring. He looks forward to seeing them each morning and having a chat. He has found they are the best company ever.

Reply from Tom Wallis, Director at Alcester Home Care

Thank you so much. This truly warms our hearts and is the reason we exist. We will let the team know - they will be thrilled.


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Overall Experience  Overall Experience 5.0 out of 5

I have found everyone to be so helpful and accommodating and as I live a long way away the communication has been excellent. Thank you for your help and care.

Reply from Kaye Bristow at Alcester Home Care

Hi
Thank you so much for taking the time to review us - We really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

The staff from this agency cared for my aunt over a period of 12 months. Throughout I was very impressed with the staff, how they respectfully engaged with my aunt, offered her choice and a high standard of personalised care as per her care plan. They respected her dignity and Aunt was always beautifully
dressed when I visited. The staff were very astute to any changes in Aunty's health and ensured she received the appropriate care/response needed to maintain her wellbeing. Their caring and encouraging approach meant Aunty's level of independence improved and she had the best quality of life possible that her disabilities and health allowed.
The agency staff kept me fully informed of any changes in her care and always acted in a highly professional way. I cannot thank them enough for all they did for my aunt and I had peace of mind knowing she was being cared for so well. Thank You.

Reply from Kaye Bristow at Alcester Home Care

Thank you so much for taking the time to review our agency, it was a real pleasure looking after your aunt.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed with the whole service.
From setting up the care package when they both came out to meet my parents on a Sunday, they listened to what my dad needed, to be totally honest, it took a lot of pressure off us as a family.
From there they arranged the OT, the physio, my dad's
regular home blood tests, right to the Dr. coming out to meet them.
I have met a couple of the carers who look after my dad and I cannot praise them enough. Both my parents talk about whose been and the chats they have with them, it doesn't seem like a client and carer conversation.
Speaking for my family and my parents, if you are looking for an agency to look after a relative you could not get better than this Dr. lead service.

Reply from Kaye Bristow at Alcester Home Care

Thank you for taking the time to review our service and your kind words - we really appreciate it.


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Overall Experience  Overall Experience 5.0 out of 5

Extremely competent caring and flexible staff. Provided much-valued care and support not only to my father but also to me. Sadly only used their services for a short time before my father died, but in that time he was given exceptional care by all. Highly recommended.

Reply from Kaye Bristow at Alcester Home Care

Many thanks for taking the time to review our service - We really appreciate it.


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Overall Experience  Overall Experience 4.0 out of 5

Trusting someone to look after your loved one is difficult, but the management and staff at Alcester Home Care Agency made the decision a whole lot easier. From first contact, they were professional and accommodating. We received an initial visit quickly after I made an enquiry, and the management and
staff we attentive, listened to both our concerns and requirements and we felt reassured they could provide the care Mum needed. Mum has bonded well with the ladies who visit and she has gone from being slightly scared and apprehensive to truly looking forward to their visit. We quickly increased the once a week visit to four days a week. If I have any concerns or specific things I would like any of the girls to do, I find they are all very accommodating with any slight issues being quickly and efficiently resolved. The care has made a massive difference to my Mum and her confidence and given me such peace of mind. Their support and care is truly important to us. Keep up the good work and thank you.

Reply from Kaye Bristow at Alcester Home Care

Thank you for your kind words, we are always keen to listen to our clients and appreciate you taking the time to do this review.


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Overall Experience  Overall Experience 5.0 out of 5

The carer who works with our severe SEN son is excellent. She took time to get to know him and his needs and has developed an exceptional relationship with him. She has become like an extended member of the family. The agency are easy to deal with and there is always someone able to help with any questions
or short notice requests. I can’t recommend them, or our superstar carer, highly enough.

Reply from Kaye Bristow at Alcester Home Care

Thank you for taking the time to review us - Our carer really does enjoy spending time with him


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Overall Experience  Overall Experience 5.0 out of 5

Care services are well run and efficient with very friendly staff. They are very flexible on numbers of visits and times and respond quickly to requests for ad-hoc extra services. I’ve been very impressed with this service and I know Mom is at ease with the carers that come to see her.

Reply from Kaye Bristow at Alcester Home Care

Thank you very much for taking the time to review us - We appreciate it.


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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Alcester Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Alcester Home Care is calculated as follows: ( (102 Excellents x 5) + (22 Goods x 4) ) ÷ 124 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alcester Home Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (9)

Liz

Liz Ballinger

Job Title: Home Care Manager

Joined: 2018

Hi


My name is Liz and I am the manager of Alcester Home Care.


I am a dedicated home care manager with over 10 years of experience in ensuring the well-being and comfort of our clients.


I am deeply passionate about caregiving and committed to enhancing the quality of life for our clients.


It is important to me that all our clients receive the high standard of care that they deserve.


I am proud of the team of quality carers that we have.
By working closely with our team, we can provide comprehensive and personalised care to our clients.


Richard

Richard Stevens

Job Title: Deputy Manager

Joined: 2021

Richard has been an integral part of the team for 3 years now.


Richard's background before becoming part of the team, was a specialist in care for individuals who have an acquired brain injury.


He ensured a team of support workers delivered person-centred support enabling the individual to live independently.


Following this he was a manager for a care home caring for individuals with complex mental health conditions, ensuring they lead a quality of life in a safe environment.


Teri

Teri Waldron

Job Title: Field Care Supervisor

Joined: 2020

Teri is our dedicated Field Care Supervisor and is responsible for assessing our client's needs, ensuring our care is delivered to the highest standards, and personalised to each individual.


She has an extensive care background and this shows when reviewing our client's needs, ensuring that the care we deliver fully meets their requirements.


Sian

Sian Davies

Job Title: Senior Carer

Joined: 2022

Sian is one of our dedicated Senior Carers. She has a wealth of experience within the care sector. Sian is a huge mentor to our team of carers. Sian has a passion for helping others and developing her skills and knowledge and this shows in her dedication to her role as Senior Carer.


Sally

Sally Sharples

Job Title: Senior Carer & Training Ambassador

Joined: 2018

'I started working for Alcester Home Care at the time I was caring for my terminally ill Dad.


I honestly had never considered a career in caring, having only been a carer to my Dad.


Previously I had worked at Dogs Trust, so I went from caring for dogs to caring for people.


I was asked to come and have an informal chat and see if it was right for me, I felt the role was right for me and was offered a job.


Since that first day, I’ve never looked back!


I absolutely love my job at Alcester Home Care and get great satisfaction in knowing I’ve helped someone and made their day a little bit easier for them.


I love listening to the life stories of those I help support.


There’s nothing better than putting a smile on someone’s face each day. Whether that’s providing company for them, singing whilst doing the washing up or going for a walk with them and their dog.


Alcester Home Care has provided me with all the support and training I needed and has offered great opportunities to further my career with them


Being a parent of a young child, I can fit my work around my child’s school needs


My colleagues are very supportive and are always there to help.


Sara

Sara

Job Title: Personal Care Assistant

Joined: 2019

I have worked in the Care industry for over 10 years.
I have always felt something was missing, so off went for an interview At Alcester Home Care....


Alcester Home Care sounded like just the company I wanted to work for. They carried out my interview, I loved their work ethic and felt excited about what was to come.


Alcester Home Care ticked all the boxes


Person Centred Care.......This is what I felt was lacking at the previous home care providers I had worked for.


I left the interview on a high and have never looked back since....


Integrity, trust and honest relationships are at the heart of everything we do!!


I LOVE helping people


It is an honour to assist our clients remain in their own homes. We support people in need and in turn helping to make their lives that little bit easier. To know we make a difference gives a real sense of achievement


There are not many positions that make you feel that way. It is so fascinating to listen to them and hear about their lives and stories. We build relationships with them, and their family.


If I can make them smile and laugh on my visits then it makes it all worthwhile. Having an awe-inspiring team around me makes a huge difference too.


We also have such a supportive Management team and are always there to help. We all help each other and we all genuinely care!!


That is what makes Alcester Home Care such a special place to work for


Sara x


Debbie

Debbie

Job Title: Personal Care Assistant

Joined: 2019

Hi there,


My name is Debbie and I thought I would share with you all the reasons why I LOVE being A Homecare Provider...


I have been in the Care Industry for around 15 years and to be honest, I cannot ever see me ever doing anything else.


Our Team is hands down the BEST group of people I Have EVER had the honour to work alongside.


I feel so privileged to have found such an OUTSTANDING Home Care Provider


I love being introduced to new environments and meeting new people as this is where I feel I flourish


Perhaps the most commonly talked about benefit of a career in care is how fulfilling it is for me this is definitely true.


Every day, you’re helping someone in need and making their lives that little bit easier in their own homes.


Knowing that YOU make a difference to their day provides a REAL sense of achievement. This is so difficult to experience in any other working role. Additionally, I build real relationships with clients, not to mention their family and friends. It’s that personal connection that makes care work so unique.


#lovemyjob


Becky

Becky Hebberts

Job Title: Carer

Joined: 2022

Hi


My name is Becky and I am a homecare provider. I have worked in care for just over a year now and I can honestly say I LOVE my job. I love helping people, caring, building relationships with clients and their families and most importantly making a difference in people’s lives.


I also love working for Alcester Home Care as the team is amazing, management is supportive and they listen to not only the client's needs but employees too.


Rebecca

Rebecca Gilmore

Job Title: Carer

Joined: 2023

I started Alcester Home Care in November 2023, I have previously worked for another home care company in the local area but wanted a new challenge where I am more involved in supporting clients within their home and able to spend quality time with them. In my previous role, I supported clients within their homes with personal care and administering medication.


At Alcester Home Care I am also carrying out these duties but able to assist clients with a range of other duties within their home and have the opportunity of being able to take clients out to visit places or assist with shopping, providing companionship. I enjoy working for a company where all the staff really support each other and are all committed to providing the best support to our clients.