Calderdale Home Care Rochdale

56-58 Long Street, Middleton, Manchester M24 6UQ
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2 Reviews
  • Calderdale Home Care Rochdale, Manchester
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Care Provided by Calderdale Home Care Rochdale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Leanne Watson (Manager)
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Calderdale Home Care Rochdale Reviews (2)

Over all time Calderdale Home Care Rochdale has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
  • 0
  • 1

Date Published

2
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2

Review from Victoria J (Daughter of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Despite several telephone calls to the office to complain nothing gets resolved. Carers turn up late. On several occasions, medication was not administered despite the medication being in blister packs. Basic care - Commodes not being emptied, leaving her bedroom smelling of urine. Food waste bins are
left full and smelling in the kitchen. Carers not signing in and out (I'm constantly telephoning the office to complain about this). Carers do not always stay for the allotted time. Last week, a carer arrived at 11:45 am this was meant to be the morning call. This meant my mum was left all morning without her medication (as they have to administer this), and left without food or drink. The lunchtime carer then turned up at 12:30 pm. Lots of agency staff are being used and they will not sign in or out or add any comments in the book, therefore as next of kin you have no idea whether anyone's actually been or not. Meals are also hit and miss, sometimes she gets something sometimes she doesn't.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kay E (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really impressed with all the carers who have attended to my Mum over the last 12-months. The staff are friendly and kind, they keep me in the loop and the office staff are really helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Calderdale Home Care Rochdale

What Type of Services does Calderdale Home Care Rochdale offer?

Calderdale Home Care Rochdale offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Calderdale Home Care Rochdale to verify any information. View our terms and conditions. Calderdale Home Care Rochdale has a Basic Service – more info.