Caemac Professionals

First Floor Suites, 9A & 9B Market Hall, The Arcade, Bedford MK40 1NS
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8.0 6 Reviews
  • Caemac Professionals, Bedford
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9.8
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Care Provided by Caemac Professionals

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Caemac Investments Ltd
  • Person in charge
  • Nathan McNeal (Manager)
Are you the Owner/Manager of Caemac Professionals? View your Advertising Options

Caemac Professionals Reviews (6)

8.0

Caemac Professionals has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Caemac Professionals has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
0
1
1
5

Review from Audrey P (Client) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience excellent. The staff are attentive, very perceptive of needs and caring. Will always attempt to accommodate my needs, going the extra mile. Very professional car and really treat you as an individual.

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Treated with Dignity

Value for Money

Review from Louise N (Next of Kin) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency was extremely professional and well organised. The manager went to visit my father in hospital prior to his discharge before he came to stay with me under palliative care. They advised on care equipment in the home and visited four times a day. They were punctual, polite caring and compassionate.
They were skilled in various areas of caring and treated my dad with dignity at all times and went above and beyond, and if they felt that something wasn't right they would discuss and advise the next step. I will always be grateful for their help during one of the most difficult times of my life and feel blessed to have had such a great care team for my late father. It's not often you come across such kind, dedicated staff. In my eyes they are saints and I wish the manager and the team all the best for the future.

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Treated with Dignity

Value for Money

Review from Pippa C (Wife of Client) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was diagnosed with terminal cancer last August and given six-twelve months to live - he actually died on 5th January this year. The speed with which the cancer suddenly took over shocked us and our family.
The support and care we received throughout my husbands last weeks from the agency
was amazing - carers came in four times a day to look after him and sometimes overnight as well - everyone was kind and professional and made sure my husband was kept comfortable at all times. He was always treated with dignity when the carers were dealing with his personal needs. Thanks to them I was able to keep my husband at home with me and he never went into hospital - despite the restrictions of Covid and the fact he was ill over Christmas and New Year he always received the best of care and I had all the support I needed too.
I would like to take this opportunity of thanking the manager and all the carers who came to our home during this very difficult and tragic time.

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Treated with Dignity

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Review from Shirley A (Daughter of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caemac Professionals have been providing care to my mum who lives with me at home for over a year. The carers are efficient, punctual, very caring, and sensitive to her needs.
They visit 4 times a day to attend to my mum's personal needs and provide a sit-in-service to allow me to have a break.
They
are always able to help and support me in emergencies. For example, my mum vomited and soiled herself in between the carers usual call times, I urgently needed support to change her immediately. I called the office, and they were able to send carers to my home immediately. Caemac are always ready to help when emergencies arise and I find the office staff very helpful. I also have my own health needs and I have had to request, at short notice a sit-in-carer for my mum to enable me to attend hospital appointments, they were able to accommodate my request.
I am comforted to know that my mum is well cared for and surrounded by happy upbeat carers who make her laugh.

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Value for Money

Review from Davina I (Wife of Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dedicated, reliable service received from management and carers working as a team to deliver a high standard of care. My husband was treated with respect, courtesy, humour and the utmost care. His comfort and wellbeing were paramount to the carers who were always very presentable and dressed appropriately,
adhering to COVID policies re PPE. Continuity of care was amazing, especially over the past few difficult months with the emergence of COVID. This continuity was particularly appreciated as my husband was in the extremely vulnerable group and it lessened our anxiety considerably. Cheerful carers that we could rely on were very welcome into our home and we were so grateful to receive their expertise of care. Any concerns were highlighted by the carers and acted upon accordingly to maintain my husband's comfort. The manager was always extremely kind, helpful and reassuring should any queries be made and equally I was kept updated as necessary.

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Review from Debra S (Daughter of Client) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is terminally ill and the care he is receiving from you is very respectful of this. The main carer always asked me how Dad's night/day has been before entering his room and tailors his approach accordingly. He makes my dad feel that he has a visitor not just someone come to do a job. He respects
my dad's wishes at all times. Thank you for the service you are providing.

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Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Caemac Professionals is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Caemac Professionals is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caemac Professionals is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Caemac Professionals

What Type of Services does Caemac Professionals offer?

Caemac Professionals offers Home Care.

How many Carers does Caemac Professionals employ?

Caemac Professionals employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caemac Professionals to verify any information. View our terms and conditions. Caemac Professionals has a Basic Service – more info.