Safe and Sound Homecare Ltd

220 Clapgate Lane, Ipswich IP3 0RH
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9.8 33 Reviews
  • Safe and Sound Homecare Ltd, Ipswich
Safe and Sound Homecare Ltd are a family run care company, that enables people in need of assistance in east Ipswich to keep living independently in their own homes.

Depending on client's needs, the experienced family-owned company can come around for morning, lunch, tea or evening, provide end of life care or respite care.

Abiding by the Skills for Care Code of Practice, the understanding carers treat their service-users with respect and dignity and put the person first.

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Care Provided by Safe and Sound Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Safe and Sound Homecare Ltd
  • Person in charge
  • Shannon Serra (Registered Manager)

Funding & Fees Guide for Safe and Sound Homecare Ltd

  • Prices

  • Hourly Rates
    Weekdays - £26.50 Per hour
    Weekends – £28.50 Per hour

  • We have set hourly rates for weekday and weekends which will be available upon request.
    We offer a fixed hourly rate that is available upon request.
    Please feel free to contact us today

Safe and Sound Homecare Ltd Reviews (33)

Total of 33, showing 1-20
9.8

Safe and Sound Homecare Ltd has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Safe and Sound Homecare Ltd has 33 reviews.

Overall Experience

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Date Published

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Review from Steven S (Son of Client) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service from all concerned.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you for taking the time to leave a positive review.


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Review from Paul N (Son of Client) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after at home for around 10 months until he passed away by the wonderful carers from Safe and Sound. They were all amazing and dad loved being looked after by them. I wouldn't hesitate in recommending Safe and Sound. I will always remember how well they looked after my dad which means
a great deal.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you for taking the time to leave a review. It was a pleasure working with your dad and yourself.


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Review from L S (Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good, some go above and beyond, and they are very caring and always meet my needs. I do have some sit-ins and enjoy going out, with carers it relaxes me without I couldn't do the things to do and go to the places to go.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

We are pleased to see the positive impact Safe and Sound has had on your life and it's a pleasure working alongside you. Thanks for finding the time to leave a review and we will pass on the positive feedback to the carers.


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Review from C C (Husband of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team of girls, always happy to help and show interest to all members of our family.
Keep it up please.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thanks for taking the time to leave a review, I will pass the feedback onto our team.


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Review from A S (Client) assisted by family/friend published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service from carers, it's so nice to be looked after and cared for in such a lovely way.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you for taking the time to leave such as positive review.


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Review from A C (Husband of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always pleasant and caring, take an interest in the caring of my wife. Always turn up, keep to their times the best they can. Very happy with the service of Safe and Sound.

Reply from Kyle Serra, Owner/Finance at Safe and Sound Homecare Ltd

Thank you so much for the review and we are pleased to hear that your experience has been positive. I will pass on the feedback to the carers.


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Review from D W (Husband of Client) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia. We have a carer who comes in the morning and does a fantastic job. At lunchtime, we have another carer who again does a fantastic job keeping my wife happy. Evening times we have another carer who also does a fantastic job, my wife loves seeing people show knows, you cannot send
just anybody in for her, this only happened once before and it did not work. Life is great, seeing my wife with a big smile on her face. At weekends we have a different carer who she knows. Perfect.

Reply from Kyle Serra, Owner/Finance at Safe and Sound Homecare Ltd

It's really nice to hear that our carers are making a positive impact on your life and that your wife is happy with Safe and Sound. We think it's really beneficial to have the same carers on visits and your feedback is a perfect example of that.


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Review from M S (Son-in-law of Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and will do all that is required and more. My mother-in-law is very happy with their service and that is the main thing. The office listens to all my concerns and makes sure they are passed on to the carers
I would recommend this company.

Reply from Kyle Serra, Marketing at Safe and Sound Homecare Ltd

Thanks for the review, I will pass your kind words on to the team.


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Review from Shellie S (Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe and Sound is lovely and friendly. I have been with them for nearly a year the carers are so nice and chatty and help me with what I need and make sure that I get what I need and am safe before they go. Sometimes I meet other carers if my carer is away.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thanks for your review Shellie, really nice to hear that you are pleased with your carers. Look forward to the continued partnership.


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Review from P S (Client) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my discharge from hospital two carers were the most dedicated folks I have ever met. I was so pleased with their service and would recommend them any time.

Reply from Kyle Serra, Owner/Finance at Safe and Sound Homecare Ltd

That's great to hear, thank you for the positive review.


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Review from Doreen S (Client) assisted by family/friend published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with my care. The staff are all very friendly and will do anything I require. Also the management are always on the end of the line if I need to speak to them with any query.

Reply from Kyle Serra, Owner/Finance at Safe and Sound Homecare Ltd

We are happy to hear that you are satisfied with the care we are providing and thank you so much for the great review, we appreciate it.


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Review from Debbie S (Daughter of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From their very first visit, the carers who visit my mum twice a day have always been very caring, cheerful and treated her with kindness. They administer her medication with care and efficiency and are always very thorough when her prescription is changed by her GP or hospital.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you so much for the positive feedback, I will pass this on to the carers.


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Review from S Q (Son of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact I made with Safe and Sound, they have been very supportive and helpful. My father has been very well cared for since his care plan was put in place. I would not hesitate in recommending to family and friends.

Reply from Kyle Serra, Owner/ Finance Officer at Safe and Sound Homecare Ltd

Thank you for the positive feedback. We are really happy that you have enjoyed working with us and look forward to maintaining this relationship throughout Dad's care. Thanks.


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Review from Sandra C (Daughter of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care service. Efficient, professional and friendly carers. Effective communication channels. Always cheerful and pleasant. My father was concerned regarding carers coming into his home, but these concerns were quickly allayed and he now looks forward to his visits.

Reply from Kyle Serra, Owner/ Finance Officer at Safe and Sound Homecare Ltd

Thank you for the glowing review, we will be sure to share the excellent feedback with the team.


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Review from Julie C (Daughter-in-law of Client) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this company in all areas of care provided for both my mother and father-in-law. The carers always acted with kindness, compassion and understanding towards them both, sometimes under difficult circumstances. We had good communication with the management on dealing with and planning
for our parent's care, are always friendly and kind but professional. Would highly recommend this care company.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you so much for the positive feedback, Julie; we will pass this on to the team. It was a pleasure working with you and your parents.


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Review from Anna S (Granddaughter of Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so accommodating to our requests for my grandmother's care. Always respond to emails, phone calls and messages quickly. Very flexible when we have needed to change times and days of care. Thank you.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you so much for your kind words, and thank you for taking the time to leave such a positive review, Anna.


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Review from Ann M (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for the care that Safe and Sound gave to our mum for six months prior to her needing to move permanently into a care home. Carers were very kind to Mum and increased the level of support as Mum's health naturally declined due to old age. The managers were responsive when we had problems
with Mum's increasingly ill health. They suggested options and put these in place.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thanks for your kind words. I'm glad we were able to keep mum home for as long as possible.


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Review from William R (Client) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the overall service.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

We are very happy that you are satisfied with our service. Thanks for the review.


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Review from T S (Son of Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service provided and tailored for Mum and Dad.
Good communication between us.
Excellent rapport has been established.
Prompt and reliable response to any issues.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

We are really pleased that you are happy with our service, and look forward to the continued partnership that we have developed. Thanks for taking the time to leave a review.


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Review from Peggy Y (Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found all carers pleaant and efficient.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

I will pass your comment on to the carers.
Thanks for leaving a review.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Safe and Sound Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Safe and Sound Homecare Ltd is calculated as follows: ( (76 Excellents x 5) + (14 Goods x 4) ) ÷ 90 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Safe and Sound Homecare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Bonita

Bonita Davis

Job Title: Founder/Care Co-ordinator

Joined: 2017

Bonita is the founder of the company and the heart that keeps the company going. Bonita also takes the role of Care Coordinator which involves liaising with the carers daily.


Shannon

Shannon Serra

Job Title: Owner/Registered Manager

Joined: 2017

Shannon is our registered manager and newly qualified mental health first aider. Shannon deals with recruitment, Training and day-to-day queries from our carers and other professionals.


Kyle

Kyle Serra

Job Title: Owner/Finance Officer

Joined: 2021

Kyle is our finance officer and takes the role of HR tasks. Kyle also deals with the various day-to-day office duties, Marketing and Employee welfare and engagement.


Frequently Asked Questions about Safe and Sound Homecare Ltd

What Type of Services does Safe and Sound Homecare Ltd offer?

Safe and Sound Homecare Ltd offers Home Care.

How many Carers does Safe and Sound Homecare Ltd employ?

Safe and Sound Homecare Ltd employs 24 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Safe and Sound Homecare Ltd to verify any information. View our terms and conditions. Safe and Sound Homecare Ltd has a Platinum Service – more info.