Safe and Sound Homecare Ltd

220 Clapgate Lane, Ipswich IP3 0RH
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9.8 33 Reviews
  • Safe and Sound Homecare Ltd, Ipswich
Safe and Sound Homecare Ltd are a family run care company, that enables people in need of assistance in east Ipswich to keep living independently in their own homes.

Depending on client's needs, the experienced family-owned company can come around for morning, lunch, tea or evening, provide end of life care or respite care.

Abiding by the Skills for Care Code of Practice, the understanding carers treat their service-users with respect and dignity and put the person first.

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Care Provided by Safe and Sound Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Safe and Sound Homecare Ltd
  • Person in charge
  • Shannon Serra (Registered Manager)

Funding & Fees Guide for Safe and Sound Homecare Ltd

  • Prices

  • Hourly Rates
    Weekdays - £26.50 Per hour
    Weekends – £28.50 Per hour

  • We have set hourly rates for weekday and weekends which will be available upon request.
    We offer a fixed hourly rate that is available upon request.
    Please feel free to contact us today

Safe and Sound Homecare Ltd Reviews (33)

Total of 33, showing 21-33
9.8

Safe and Sound Homecare Ltd has a Review Score of 9.8 (9.844) out of 10, based on 15 reviews in the last 2 years. Over all time Safe and Sound Homecare Ltd has 33 reviews.

Overall Experience

  • 26
  • 7
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Date Published

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Review from S B (Client) assisted by family/friend published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thanks for the great review and taking the time to leave a review.


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Review from Robin W (Husband of Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We enjoy good service from "Safe and Sound", and the carers provide a caring and friendly service.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you for the positive words; we will pass them on to the carers. Thanks for taking the time to leave a review.


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Review from Peggy D (Client) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with my carers.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

We are happy that you are pleased with your carers.
Thanks for taking the time to leave a review.


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Review from B B (Client) assisted by family/friend published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all that they do.

Reply from Kyle Serra, Owner/ Finance Officer at Safe and Sound Homecare Ltd

Its a delight to hear that you are happy with our service. Thanks for taking the time to leave a review.


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Review from Michelle S (Daughter of Client) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy with the care that she receives from Safe and Sound. The staff are kind, caring and willing to go the extra mile to meet Mum's needs.
They communicate with me in a timely fashion when/if required, and there is good support from the office-based staff.
The provision of regular staff
is great, and I am able to let Mum know who will be visiting (which she likes).
I would happily recommend them to anyone. A big thank you to you all.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

We are ever so grateful for your kind words, Michelle. Thank you for taking the time to share your review.


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Review from Irene W (Daughter of Client) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe and Sound have cared for my mother for several months now. The carers are just that, so caring, gentle and friendly; they have almost become like part of the family. They turn up at the time expected (as best anyone can with traffic and other impediments) but ring if delayed more than 30-mins.
Their visits are at approx the same time daily so life can be planned and the same carers are regular too, a bonus after previous companies. The carers communicate with the family clearly and concisely, so any issues are dealt with quickly and efficiently. The office staff are accommodating and helpful whenever I've needed to contact them, even if out of office hours. Overall, can only praise this company and all their staff, look forward to an ongoing long-lasting relationship with my mum.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you for your positive words and for taking the time to leave a review. I am happy that we are able to have a positive impact on you and your mother and look forward to future dealings with you. I will ensure that the great feedback is given to the carers and also, the team in the office.


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Review from Helen R (Friend of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is just to say that the service you provide is excellent. Some of your carers really do go the extra mile.
When you offer such a good service that keeps people in their own homes and independent, that's brilliant.
Staff are always friendly and always check if anything else needs doing before
they leave.
The care notes written are also very accurate and detailed for me to see how the visit day is going.
So a big thank you to you and your team.
It's also really good that I can let my friend know the name of the carer for the next visit and the approximate time of the visit.
Staff always read any notes I leave and also leave me a reply.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

We appreciate your support in working alongside us and also the kind words given. We will pass this on to our carers. Thank you for taking the time to leave a review.


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Review from M W (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and dad are always telling me they are much happier since we changed their care company in June this year. I have noticed that too on my visits to see them. Their care team and the managers are lovely, professional, attentive, kind, friendly and very supportive to us as a family.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

This is exactly why we do what we do! So pleased that we have made a positive impact on your parent's development. Thank you for taking the time to leave a review.


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Review from Julie B (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe and Sound are very good with all my mother's care, from the carers to the management staff, always accommodating to her needs and always willing to help when they can. They are always willing to help if there is anything else that needs to be added to the list of jobs that Mum needs help with.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you for leaving such a positive review, Julie. It's a pleasure working with you and your mother. Thanks for your support.


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Review from Marianne M (Mother of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is provided support by Safe and Sound assisting her with household tasks. We have been impressed with the organisation both for its office staff and carers. The office team members are quick to answer the phone, always friendly and polite and find solutions. With the supply of carers in
England being difficult to keep up with demand for, the team goes out of its way to ensure cover is available and is always recruiting. The carers are clearly well-vetted because every one of them has been excellent. We note too that there are only a small number of carers visiting, so there isn't the need to keep explaining what to do. The service my daughter receives is exemplary. Thank you.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you so much for this glowing review. We are really happy to see that you are pleased with the support we are providing your daughter. Thanks for taking the time to leave a review.


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Review from Lisa G (Mother of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care and understanding given to my mother.
The contact app is most useful and saves everyone time, however, if I need to contact the office, this has worked well, and I usually get a prompt response.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

We are happy to see that you are pleased with the care we are providing your mother. We strive to ensure our customer service experience is at a high level, so it's nice to see you are a recipient of this. Thank you for taking the time to leave a review.


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Review from L I (Daughter of Client) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring company with some excellent staff.
Also, visits are very consistent and mostly the same regular carers, which is great for old people, especially caring towards my mum, who has Alzheimer's. What a great team.

Reply from Kyle Serra, Owner/Finance Officer at Safe and Sound Homecare Ltd

Thank you so much for the kind words, and thanks for taking the time to leave a review.


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Review from Rebecca J (Daughter of Client) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with the standard and the continuity of the carers that my Mum have visit her. Mum has her regular carers and if there are any changes then we are both notified. From the first point of contact, Safe and Sound have been so kind and understanding regarding our situation and I would
happily recommend them to anyone.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Safe and Sound Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Safe and Sound Homecare Ltd is calculated as follows: ( (76 Excellents x 5) + (14 Goods x 4) ) ÷ 90 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Safe and Sound Homecare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Bonita

Bonita Davis

Job Title: Founder/Care Co-ordinator

Joined: 2017

Bonita is the founder of the company and the heart that keeps the company going. Bonita also takes the role of Care Coordinator which involves liaising with the carers daily.


Shannon

Shannon Serra

Job Title: Owner/Registered Manager

Joined: 2017

Shannon is our registered manager and newly qualified mental health first aider. Shannon deals with recruitment, Training and day-to-day queries from our carers and other professionals.


Kyle

Kyle Serra

Job Title: Owner/Finance Officer

Joined: 2021

Kyle is our finance officer and takes the role of HR tasks. Kyle also deals with the various day-to-day office duties, Marketing and Employee welfare and engagement.


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