A1 Care (BCP, Wareham and Dorchester)

158 Richmond Park Road, Bournemouth BH8 8TW
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10 63 Reviews
  • A1 Care (BCP, Wareham and Dorchester), Bournemouth
A1 Care is a specialist provider of Domiciliary Care and Live-in Care Services for adults of all ages.

A1 Care’s services are designed to assist and promote independence in the comfort and security in people’s own homes.

They provide an affordable alternative to residential care, through either a Domiciliary or Live-in care package.

At A1 Care they are committed to providing a quality service, with shared values, high expectations and long-term commitment to providing you with Person-Centred Care that will ensure your desired outcomes are their main aim.

All their highly trained staff are motivated, flexible, committed and well supervised to make sure they are delivering outstanding standards.

They will provide an informal meeting to discuss and assess your needs and desired outcomes with professional, experienced assessors. At this meeting they will explain their quality assurance procedures to also ensure you are aware of what to expect from their service at all times.

The company vision, mission and values are passionately shared by the whole company including the management team who have over 10 years of experience and are part of a dedicated team of professional, valued and appreciated Caregivers.

Domiciliary Services they provide:

- Personal Care;
- Medication Management and Administration;
- Companionship and assisted breaks;
- Practical support including housework, laundry and shopping;
- Pop-in visits;
- Home from Hospital and rapid response;
- End of Life Care;
- Continuing and complex care.

Live-in Care services

- Personal care (showering, dressing, toileting)
- Housekeeping/Domestic duties (laundry, ironing, dusting and cleaning)
- Companionship
- Palliative, Parkinson's, After stroke and Dementia care
- Care for couples
- Assistance in events, shopping and social gatherings
- Active 24 hour care

Care Provided by A1 Care (BCP, Wareham and Dorchester)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • A1 Care
  • Person in charge
  • Sergiu Calauz (Nominated Individual)

Funding & Fees Guide for A1 Care (BCP, Wareham and Dorchester)

  • Prices
  • £29.95 per hour for domiciliary care
    £995.00 per week for live-in care


  • Discover the comfort of home care services with our exclusive "two-week trial" campaign


    * Free assessment within a maximum 24 hours;
    * Immediate start date within a maximum 48 hours once the assessment has been completed;
    * 50% discount for the first 2 weeks invoice.


    https://a1care.co.uk/cost_of_domiciliary_care_BCP_Dorchester_2-week.pdf


A1 Care (BCP, Wareham and Dorchester) Reviews (63)

Total of 63, showing 1-20
10

A1 Care (BCP, Wareham and Dorchester) has a Review Score of 10 (9.995) out of 10, based on 31 reviews in the last 2 years. Over all time A1 Care (BCP, Wareham and Dorchester) has 63 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My carers are brilliant, they do anything I ask them to do including chatting to me as I don't often see many people during the day.

Reply from Phil Maher, HR & Marketing Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you for your wonderful review. It is our aim to ensure you receive first class care, and will continue to go above and beyond to support you and your family within your own home. We appreciate all feedback.


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Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the lovely carers. The service was brilliant. Really enjoyed the chats and coffee!

Reply from Phil Maher, HR & Marketing Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your kind review! We are delighted to hear that you found our services both great and helpful. Your positive feedback is truly appreciated and motivates us to continue providing the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you for taking the time to write us a review. Your feedback is very important to us, and I am glad that you found our management and the care staff team so supportive, it is a pleasure for us to look after and serve both your and your family's needs.


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Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided. Couldn't fault anything. Keep up the good work.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your kind words, your feedback means the world to us and helps us to ensure that we go that extra mile for all our clients. We will continue to go above and beyond, offering our full support, and exceeding your expectations. Once again, on behalf of the A1 Care team, thank you for taking the time to write us such a lovely review!


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Overall Experience  Overall Experience 5.0 out of 5

Outstanding. My Mum needed urgent care at very short notice. A1 Care assessed her and had daily care workers organised in less than a week; the relief it gave our family is beyond words. Since then they have been highly responsive and flexible, adapting to my mum's changing needs. The lady who assessed
my Mum, who I can't name, was just amazing and provided personal direct contact and great advice to enable a smooth transition to the new routine. We get daily updates from the carers on an App provided with the service and if there are any concerns or issues they contact us quickly and directly. Every time I have called A1 there have never been any queues and their response has always been very helpful and personal. I highly recommend A1 Care.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

We want to thank you for the incredibly kind words you shared in your review. It truly means the world to us to hear that the care we've provided has made such a positive impact on your mum and your family. We understand how stressful it can be to find care at short notice, and we're so pleased that we were able to bring you some peace of mind during a difficult time. Our carers and staff are dedicated to providing the highest standard of care, and your feedback reassures us that we're on the right path. I will certainly pass on your appreciation to the entire team, including the amazing lady who assessed your mum-I know she will be touched by your praise. We're always here for you and your mum, and it's our privilege to be part of her care journey. If there's anything more we can do, or if you have any concerns, please don't hesitate to reach out. We're just a phone call away and always happy to help. It's families like yours that inspire us to do our very best every day.


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Overall Experience  Overall Experience 5.0 out of 5

A1 Care looked after my 95-year-old Mum for a period of almost a year up to June 2024. Always very efficient and friendly. What I particularly liked was the consistency of care and the times that were scheduled for her. We had no complaints whatsoever during the entire time.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your kind review! We are delighted to hear that you find our services both great and helpful. Your positive feedback is truly appreciated and motivates us to continue providing the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent support each day.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you for your kind words, your feedback means the world to us, and helps us to ensure that we go that extra mile for all our clients. We will continue to go above and beyond, offering our full support, and exceeding your expectations. Once again, on behalf of A1 Care team, thank you.


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Overall Experience  Overall Experience 5.0 out of 5

Because it is great and helpful.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your kind review! We are delighted to hear that you find our services both great and helpful. Your positive feedback is truly appreciated and motivates us to continue providing the best possible care.


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Overall Experience  Overall Experience 5.0 out of 5

The service is very good. Nothing is too much trouble even if I need to go to shop. Someone will take me.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you for taking the time to write us a review. Your feedback is very important to us and I am glad that you are finding our management and the care staff team so supportive, it is a pleasure for us to look after and serve you and your needs.


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Overall Experience  Overall Experience 5.0 out of 5

A1 care staff are friendly and warm. My mum was always happy to see them. They cared for my mum in a professional way. They are respectful and punctual. I will be happy to recommend A1 Care to my friends and family.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your kind words, it was a real pleasure to serve both yourself and your mother. Thank you for your feedback, this means the world to us and helps us to ensure that we go that extra mile for all our clients. Once again, on behalf of the A1 Care team, thank you for taking the time to write us such a lovely review!


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Overall Experience  Overall Experience 5.0 out of 5

Friendly polite and well-mannered. Always do what I ask. Good as gold. No complaints whatsoever. Great service.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your wonderful review! We are delighted to hear that you find our team friendly, polite, and well-mannered. Your kind words about our service mean a lot to us. We greatly appreciate you taking the time to share your experience. Your feedback encourages us to continue providing the best possible care and service. If you ever have any further requests or feedback, please don't hesitate to reach out. We're here to help!


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Overall Experience  Overall Experience 5.0 out of 5

A1 is a very kind caring team.
Everything is centred personally around my mum, to give what works best for her as an individual.
Care is professional, thorough, detailed and very high standard. Carers are conscientious, practical and thoughtful with experience, expertise, friendly and chatty, as
well as calm and efficient in an emergency. They go the extra mile to make Mum’s life better.
Above all, Mum’s carers are just kind human beings. Typified by the words of one carer “If you were my mum, that’s what I would like for her”.
She has made warm personal relationships with her carers and is treated with dignity, understanding, common sense, humour and gentleness.
Excellent communication - I can always speak to someone over any concern big or small and receive thoughtful consideration and solutions, Mum is also reassured to know who she’ll see and when they’re coming.
All are supported with technology, so I can log in and check tasks completed that day plus notes on each visit.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your heartfelt review! It truly warms our hearts to hear such kind words about our team and the care provided to your mum. We greatly appreciate your taking the time to share your positive experience with us. Please know that we are always here to support you and your family in any way we can. Your feedback means the world to us!


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Overall Experience  Overall Experience 5.0 out of 5

My experience of using A1 care has been very positive. Everyone has been so kind, caring and attentive. We have always been treated with respect and unconditional positive regard.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your kind words, your feedback means the world to us, and helps us to ensure that we go that extra mile for all our clients. We will continue to go above and beyond, offering our full support, and to exceed your expectations. Once again, on behalf of A1 Care team, thank you for taking the time to write us such a lovely review!


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Overall Experience  Overall Experience 5.0 out of 5

The carers are punctual and are always cheerful, they are responsive to Mum's needs and will adapt what they are doing depending on how Mum feels. Mum has had a stroke and the agency is prepared to change methods of work in response to any physiotherapist requests to aid her recovery. The carers are
always very encouraging and are genuinely pleased with the progress she makes. We have found everyone within the organisation, carers and office staff are very kind and understanding.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Your kind words are both uplifting and motivating for our entire team. We're thrilled to hear that our carers are providing an outstanding service with dedication, professionalism, and kindness for your mother. We are committed to maintaining high standards, discipline, and adherence to procedures while delivering compassionate care in a happy and trusting environment. Your feedback means the world to us and we are grateful to be part of your care journey.


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Overall Experience  Overall Experience 5.0 out of 5

I'm happy with service and carers. Always been treated well and they are looking after me properly. Very punctual and reliable.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your kind words, your feedback means the world to us, and helps us to ensure that we go that extra mile for all our clients. We will continue to go above and beyond, offering our full support, and to exceed your expectations. Once again, on behalf of A1 Care team, thank you for taking the time to write us such a lovely review!


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Overall Experience  Overall Experience 5.0 out of 5

Good satisfactory care from A1 Care.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

We are very pleased to hear about your positive experience with A1 Care. It is wonderful and pleasing to hear that our person-centred approach, thorough planning, and respectful decision-making are making a difference for you. All of our caregivers take pride in going that extra mile to ensure the best care and support are given and your recommendation means the world to all of us here at A1 Care.


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Overall Experience  Overall Experience 5.0 out of 5

A1 Care, I'm quite happy with and would recommend them to others. They help me to carry out work in my property that I have difficulty in doing myself.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

We're delighted to hear that you're pleased with our services and we genuinely appreciate your recommendation. Providing assistance that truly makes a difference in your daily life is what we aim for and your satisfaction is our greatest reward. Thank you for placing your trust in A1 Care.


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Overall Experience  Overall Experience 5.0 out of 5

Social aspect is very good, most important.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Thank you so much for your fantastic review; your feedback is really important to us. I am glad to hear that our care staff have such a positive impact, making a real difference in your partner's life, and taking the pressure away from yourself. Thank you for sharing your experience with us.


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Overall Experience  Overall Experience 5.0 out of 5

I'm very satisfied with everyone who attends me.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

We are very pleased to hear about your positive experience with A1 Care. It is wonderful and pleasing to hear that our person-centred approach, thorough planning, and respectful decision-making have made a difference to you. All of our caregivers take pride in going that extra mile to ensure the best care and support are given and your recommendation means the world to all of us here at A1 Care.


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Overall Experience  Overall Experience 5.0 out of 5

I have found A1 Care very good so far; friendly and good at the job. No problems and smooth running. I would recommend them to anyone looking for a care company.

Reply from Sorina Puscas, Registered Manager at A1 Care (BCP, Wareham and Dorchester)

Your kind words are both uplifting and motivating for our entire team. We're thrilled to hear that our carers are providing an outstanding service with dedication, professionalism, and kindness. We are committed to maintaining high standards, discipline, and adherence to procedures while delivering compassionate care in a happy and trusting environment. Your feedback means the world to us and we are grateful to be part of your care journey.


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Current Review Score: 10.0 (9.995)

Overview of Review Score

The Review Score of 10 (9.995) out of 10 for A1 Care (BCP, Wareham and Dorchester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.995 for A1 Care (BCP, Wareham and Dorchester) is calculated as follows: ( (183 Excellents x 5) + (1 Goods x 4) ) ÷ 184 Ratings = 4.995

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for A1 Care (BCP, Wareham and Dorchester) is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (5)

Sorina

Sorina Puscas

Job Title: Registered Manager

I am a dedicated and talented professional, with suitable qualifications, skills and experience, acting as a new Registered Manager.


With an extensive experience of over 8 years of working with vulnerable adults, and people with special needs, including mental and physical disabilities, I take pride and joy in being dedicated to delivering a bespoke home care service, looking to continuously improve the service provided to all our service users and to facilitate the ideal work environment for our amazing employees through effective leadership and motivate the team I am working with.


In the past 4 years, I have been in a managerial position within A1 Care. I am very proud to say that this is the first workplace with real progression opportunities. Here I received full support for my professional growth, the trust I received as well as my skills and being valued as an employee have contributed to fulfilling my dream of becoming a Registered Manager.


Andreea

Andreea Nemciuc

Job Title: Deputy Manager (Dorchester)

Joined: 2023

I am Andreea Nemciuc, a highly accomplished and versatile healthcare professional with over 8 years of experience in the industry. Throughout my career, I have held various roles within reputable healthcare organizations, including Support Worker, Senior Support Worker, Team Leader, and Field Care Supervisor.


My educational background in industrial biotechnology, combined with my computer literacy skills, NVQ3 in health and social care, and Level 2 qualifications in math and English, have equipped me with a unique skill set that enhances my healthcare practice. I have also undertaken specialized trainings to further expand my knowledge and stay up-to-date with industry best practices.


I have achieved notable success in my career, with rapid promotions to Team Leader within 6 months of employment and subsequently to Field Care Supervisor after almost 2 years of service within the same company. These advancements are a testament to my outstanding performance, leadership qualities, and ability to adapt to new roles and responsibilities.
In my approach to leadership, I prioritize creating a positive work environment based on open communication, active listening, and empathy. I strive to lead by example, and my colleagues often look up to me for guidance and follow my good practice. When the situation calls for it, I can assertively guide my team to ensure adherence to protocols and best practices.


Clients and colleagues appreciate my exceptional work ethic, reliability, and commitment to delivering high-quality care. My ability to integrate my scientific knowledge, computer literacy, and interpersonal skills, sets me apart in the healthcare industry. I am dedicated to ongoing professional development and continuously seek opportunities to enhance my skills and knowledge.


Outside of my professional pursuits, I enjoy puzzle games, watching films and documentaries and staying up to date with beauty and media trends. These interests not only bring balance to my life but also allow me to connect with individuals from diverse backgrounds on a deeper level.


In summary, I am a highly accomplished healthcare professional with a diverse background and a passion for delivering exceptional care and support. My rapid career progression, leadership abilities, and dedication to continuous learning make me a valued asset to the healthcare industry. With my gentle leading approach, combined with the ability to be assertive when necessary, I have earned the respect and admiration of my colleagues, who look up to me as a source of guidance and follow my good practice.


Csaba

Csaba Gyarfas

Job Title: Finance Manager

Through my work experience, I’ve proven to be mature and reliable, with minimal flaws and who inspires the people around me, with a strong focus and degree in management and economy.


I accumulated professional work experience working alongside other managers to plan and direct the work of the organization, in different departments to gain perspective, including marketing, sales, customer services, purchasing, merchandising, and personnel departments. Handled and established accounts to gain familiarity.


Participated with the management board in interviewing, hiring, and training employees. Use company reports to analyze sales, gross profit, and inventory. Worked with and through management to develop and implement actions that protect company assets and profitability.


I productively and efficiently plan my priorities and strategically waste no time. I maintain positive relationships between all staff and customers in both high & low-volume and fast & slow-paced operations. I joined the A1 Care team due to a change of circumstances happening worldwide during the pandemic, affecting my professional development, I understood straight away that I would need to start and readapt to a new industry.


I started my employment as a care support worker, from the beginning of my employment I realized that having my vast experience in a different industry is not going to pause or affect my development and progress as a professional or individual, on contrary this industry will allow me to use or transfer all my skills that accumulated over the years, providing me a much better work-life balance. My mature and reliable approach from the beginning of my employment as a care support worker led me to CARE and liaise, communicate efficiently and accurately between the management board, service users, and my care support worker colleagues. After 3 months probationary period, spent on the front line and leading by example, I was invited to an interview by the management board, and have been offered the Finance Administrator position.


The position which I’ve had proudly accepted and felt comfortable with. Possessing a combined analytical and intuitive approach to strategy development and implementation, I was overseeing the financial activities of the business, administrative and clerical tasks, being responsible for the accounts of the organization, and also performing budget and payroll dealing, inventory management, invoicing, and customer service.


After a period of six months as a finance administrator, I slowly started to implement my well-developed abilities to identify, analyze and mitigate risks, map out decision-making processes and deliver solutions to the management board.


All of these excellent track records of leadership, interpersonal skills, and effective team management based on trust, integrity, and transparency, led me to my most recent promotion, as A1 Care Finance Manager


Veronica

Veronica De Crescenzo

Job Title: Welfare Manager

I moved over to England from Italy. I started my career in the catering industry to help improve my English which helped me immensely.


I then felt confident to further develop my skills and branch out into the care industry. I became a care support worker over 16 years ago, which I thoroughly enjoyed. Whilst in this position, I completed my NVQ level 3.


I was promoted to senior carer in a different company. I then completed my team leader NVQ and care certificate assessors’ award. I was responsible for conducting reviews, spot checks and assessing new carers care certificates, including observations. Also, addressing and issues with the client care plans.


It was within this role I developed my managerial skills and established a natural talent. I assisted with developing an effective induction program which helped ensure the professional development of each employee.


I worked closely with social workers, occupational therapists, council brokerage teams and other health care professionals. I had a proven ability to monitor and review care packages.


When I joined A1 Care I was employed as a Care Certificate Assessor and supervisor, my role gradually developed to my skills, and I am now the Welfare Manager. I am thrilled in this role as it gives me a happy balance of managing the carers and being in regular contact with our clients.


Phil

Phil Maher

Job Title: HR & Marketing Manager

I had the privilege of joining A1 Care back in 2021 after a very interesting and constructive meeting with the Director.


Working in the care sector for the past 3 years prior to this, gave me the opportunity and understanding of how both Domiciliary and Live-in Care are crucial to the local communities.


With my background in managing both online and retail sales, merchandising, and at times at the forefront of customer service, it was only natural for me to take the role of the Hr & Marketing Manager.


With my education in the field of audio and visual concepts, I could also see potential for areas of growth within the industry.


This included and not limited to engaging with local communities via Social Media, connecting with local charities and services, connecting with both our service users and care workers, and with their consent, allowing me to tell their stories via visual and video content.


As HR & Marketing Manager, this will allow me to bridge the gap between the care sector and effective marketing strategies, which is essential for any organization's growth and impact.


I see further exciting opportunities ahead for A1 Care, and I am proud to be part of it, and the family we call A1 Care.


Frequently Asked Questions about A1 Care (BCP, Wareham and Dorchester)

What Type of Services does A1 Care (BCP, Wareham and Dorchester) offer?

A1 Care (BCP, Wareham and Dorchester) offers Home Care.

How many Carers does A1 Care (BCP, Wareham and Dorchester) employ?

A1 Care (BCP, Wareham and Dorchester) employs 45 carers.