Care Compassion Ltd

Suite 67, 6th Floor, First Central 200, 2 Lakeside Dri, Park Royal, London NW10 7FQ
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7.0 10 Reviews
  • Care Compassion Ltd, London
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Care Provided by Care Compassion Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Compassion Ltd
  • Person in charge
  • Sherlyne Howell (Director)
  • Admission Criteria
    • primary diagnosis of substance misuse.

Funding & Fees Guide for Care Compassion Ltd

  • Prices

  • £20- 25 per hour

  • Variable dependent on care needs. Contact the office for further information
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Care Compassion Ltd Reviews (10)

7.0

Care Compassion Ltd has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Care Compassion Ltd has 10 reviews.

Overall Experience

  • 6
  • 3
  • 0
  • 0
  • 1

Date Published

10
0
0
1
9

Review from Neela M (Daughter of Client) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

They help Mum with most of her needs, bathing, preparing meals, laundry cleaning, give medication.
There are a few Gujarati girls which Mum likes, easy for communicate and help with Indian meal preparation.
They organise annual trips.

Reply from Sherlyne Howell, Manager at Care Compassion Ltd

Thank you for your feedback. Much appreciated. Your views are important for service development.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Manji S (Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.
The carer comes on time.
I am very happy.
Thank you.

Reply from Sherlyne Howell, Manager at Care Compassion Ltd

Thank you for your feedback. Your response will be used to maintain or improve our service.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Ralph D (Husband of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since April 2022, Care Compassion have cared for my wife's Alzheimer's progression with care, compassion and dignity. During the difficult time of covid, the carers arrived with their protective clothing and gave good advice on how my wife could maintain her dignity and comfort, as time progressed,
the staff ensured that all medications is taken and recommend items that will aid her comfort, now she has become immobile.

Reply from Sherlyne Howell, Manager at Care Compassion Ltd

Thank you for your feedback. We appreciate your response.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B D (Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the service is good except in certain periods.

Reply from Sherlyne Howell, Manager at Care Compassion Ltd

Thank you for your review of our service. Feedback will be used to maintain or improve service delivery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J M (Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the excellent care I receive from Care Compassion Ltd. The staff are friendly, industrious, helpful and encouraging. They willingly go to the corner shop when I run out of milk or cereal. They are also very obliging in posting letters for me. I would thoroughly recommend them
to friends and neighbours. Top class.

Reply from Sherlyne Howell, Manager at Care Compassion Ltd

Thank you for your review of our service. Feedback will be used to maintain or improve service delivery.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John O (Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was provided with wonderful service by Care Compassion. The carers were always very good in taking care of me. They would make me breakfast, tidy my flat, change my bedding and made sure that my tablets were taken. They would spend time talking to me about my general well being and were very good
at encouraging me to go out into the community as I did shy away from it for sometime. On occasions, the manager would arrange for me to be assisted on my hospital visits, which at the time was very much appreciated. All of the carers who assisted me were very caring and showed a very high level of professionalism throughout their time with me. The manager was brilliant, if ever I needed to communicate with her, she made it a priority to contact me and would have any issues I had resolved very promptly. My life has certainly been enriched since using this service and I have no problem in recommending them to anyone thinking about considering a care provider.

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Treated with Dignity

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Review from M R (Client) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care compassion is excellent, my NW area care nurses are good.
They assist me with my care plans. Staff assist me to clean my flat.
I like that they are from Brent and Harrow area.
The staff who support me understand my birth heritage needs.

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Management

Treated with Dignity

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Review from Sally d (Daughter-in-law of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer for my 97-year-old mother-in-law, who is housebound and has dementia, tested positive for Covid 19. Other agencies I called just referred me to social services who eventually gave me a list of agencies who might help. I rang Care Compassion and spoke to the manager. I explained the situation
and they immediately agreed to provide care on a temporary basis. The carers started within hours of my phone call. We were more than happy with the care provided. My mother-in-law was clean and well looked after. The kitchen and bathroom area were kept spotless. When my husband visited her he said she seemed brighter than she had for ages, and when I visited a couple of days later she seemed far more awake and responsive than usual. I am very pleased that we chose Care Compassion who under these circumstances really lived up to their name. I would have no hesitation in recommending them.

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Review from Lisa M (Client) published on 29 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Would not recommend to anyone. Poor staff and admin. Nearly one year of use, kept trying, but they failed in one significant way or another with every employee sent to me, and there were several. Poorly trained staff. Confusion all around and constant need to monitor and assist workers. Management
sloppy and unhelpful.

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Management

Treated with Dignity

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Review from H B (Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had two different helpers. We got on Ok. I kept trying to do a bit on my own - for the future.

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Care / Support

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Treated with Dignity

Value for Money

Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Care Compassion Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Care Compassion Ltd is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Compassion Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Care Compassion Ltd

What Type of Services does Care Compassion Ltd offer?

Care Compassion Ltd offers Home Care.

How many Carers does Care Compassion Ltd employ?

Care Compassion Ltd employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Compassion Ltd to verify any information. View our terms and conditions. Care Compassion Ltd has a Basic Service – more info.