Cardea Healthcare

Suite 553 The Atrium, 1 Harefield Road, Uxbridge UB8 1HB
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9.4 13 Reviews
  • Cardea Healthcare, Uxbridge
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Care Provided by Cardea Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Cardea Healthcare Ltd
  • Person in charge
  • Karen Neil (Manager)
Are you the Owner/Manager of Cardea Healthcare? View your Advertising Options

Cardea Healthcare Reviews (13)

9.4

Cardea Healthcare has a Review Score of 9.4 (9.432) out of 10, based on 7 reviews in the last 2 years. Over all time Cardea Healthcare has 13 reviews.

Overall Experience

  • 10
  • 1
  • 1
  • 0
  • 1

Date Published

13
0
0
7
6

Review from Mandy B (Sister of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This year has been a difficult year for my brother. He had to move from his flat which he had lived at for over ten years. The support he was given when moving to his new home was excellent. The transition period was smooth and less daunting because of the preparation before hand.
He broke his arm
after a fall. Again, the care and support was amazing. Taking him to all his doctor and hospital appointments, making sure he was comfortable and not in pain. I am so thankful for all his care and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan E (Client) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I like to say this is the best care company, as I only had just about 2 months and they have changed my life to be myself again and happy it's that little touch they did for me and they are very caring and helpful. They check on me to see how I am doing and I am very happy to be with you in this care
company. They are lovely caring staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P M (Client) assisted by family/friend published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, caring and compassionate. They are accommodating and take me out for activities, making days enjoyable. I get an uplift from seeing the staff.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from I S (Client) assisted by family/friend published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like going shopping with my support worker and them helping with things I need to do, like my new bed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G A (Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Melissa S (Client) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's better for staff to write about the service user. Good policy.
I am pleased with the management who are pleasant.
Support is good and pleased to know we share interests.
It's good we share the same religion for sharing/Bible.
I would like to recommend to others.
Match making is good.
Mental
awareness is good. Grateful.
Just right for people.
Different policy but understand better good explanation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P A (Wife of Client) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Professional agency, with caring and gentle staff. All the carers were a great source of help throughout my husband's illness and I could not have managed without their help. Friendly, gentle and caring at all times.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M S (Mother of Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Throughout the pandemic carers were not wearing correct PPE, wearing their own clothes. The evening before my son passed away, one of the carers turned up in her pyjamas and slippers. They had false nails on the whole time, even when I told the care company, they did nothing about it. The district nurses
(they came every day) even spoke to them about their cleanliness ie no uniform and incorrect care given to my son.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael O (Civil Partner of Client) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the care my partner had. I was happy to go out shopping and leave my partner with the carers. Dignity - excellent.

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Care / Support

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Review from P H (Father of Client) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cardea Healthcare has provided consistent, high-quality carers for our son for more than 2 years. The service is well managed with all decisions based around providing the best, personalised care.

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Review from Karen F (Daughter of Client) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cardea provided information, knowledge, compassion, understanding and empathy at the most stressful and traumatic time for us as a family. The care and respect that my mum received in the last valuable days of her life made more difference than I can ever explain.
Thank you for being such angels. If
I ever need support again, I wouldn't hesitate to call again, in a heartbeat.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine K (Wife of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and understanding of time needed to assist the client. Helpful to the whole family unit. Friendly and caring. Do not rush the care given.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Loraine P (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The last of the 3 carers was absolutely brilliant, most helpful with good methods.

Staff

Care / Support

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Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.432)

Overview of Review Score

The Review Score of 9.4 (9.432) out of 10 for Cardea Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.732 for Cardea Healthcare is calculated as follows: ( (30 Excellents x 5) + (11 Goods x 4) ) ÷ 41 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cardea Healthcare is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Cardea Healthcare

What Type of Services does Cardea Healthcare offer?

Cardea Healthcare offers Home Care.

How many Carers does Cardea Healthcare employ?

Cardea Healthcare employs 78 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cardea Healthcare to verify any information. View our terms and conditions. Cardea Healthcare has a Basic Service – more info.