Care Resource Bureau Ltd

Whitestones, Manor Road, High Wycombe HP10 8HY
Submit a Review
9.6 6 Reviews
  • Care Resource Bureau Ltd, High Wycombe
Care Resource Bureau is an independent, family-owned and operated domiciliary care provider based in the High Wycombe area of South Buckinghamshire, specialising in Palliative/End of Life and Complex Care. They deliver a range of services including home care visits, day/night shifts and live-in care. The company was opened in 2015 by the now manager, who had over 25 years of hands-on experience in the domiciliary care industry. She knew that many clients deserved a higher quality of care, particularly dignified and person-centred palliative/end of life and complex care support. In partnership with her son, who had eight years of experience in the industry, they founded Care Resource Bureau.

Based in Buckinghamshire, they cover High Wycombe and the surrounding areas including Beaconsfield, Amersham, Marlow & Stokenchurch. Should you be looking for care for yourself, or a loved one around these areas, the team would be happy to speak with you about what the service can offer you.

Show Care Resource Bureau Ltd on the Map

Care Provided by Care Resource Bureau Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Care Resource Bureau Ltd
  • Person in charge
  • Tricia Downes (Manager)

Funding & Fees Guide for Care Resource Bureau Ltd

  • Prices

  • Starting prices
    60 Minutes - £26.00
    45 Minutes - £23.50
    30 Minutes - £17.00
    15 Minutes - £12.00


    Live In care starts from
    £1,360.00 per week (Break cover is charged in addition where required.)

  • Prices stated are a starting guide, additional charges apply on weekends and public holidays, as well as if there are complex needs to be met. We would recommend calling, or leaving us an enquiry so that we can discuss your needs in full to give you the most accurate costing for you to consider.

Care Resource Bureau Ltd Reviews (6)

9.6

Care Resource Bureau Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Care Resource Bureau Ltd has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
2
2
6
0

Review from Jeremy H (Son of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just the best service I could have dreamt of. Having dealt with another company a couple of years back, it was with pure dread having to return to find help again this year.
Then was recommended Care Resource Bureau - and wow - the most helpful and professional people I could have only imagined. Cannot
thank them enough. I could not do without their help for mum. Truly amazing.

Reply from Samuel Downes, Manager at Care Resource Bureau Ltd

We are so pleased to hear you are happy with the service we are providing to mum, and are happy to have been able to give you a more positive outlook on the health and social care support. It is our pleasure to be able to support you. Thank you for the positive feedback!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mark W (Son of Client) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Resource Bureau have been absolutely fantastic in every aspect of caring for my mother. Nothing is too much trouble. There is no doubt that they have gone over and beyond to make mum's life more comfortable

Reply from Samuel Downes, Manager at Care Resource Bureau Ltd

Thank you for taking the time to leave such a positive review of your experience with us. It is our pleasure to be able to support mum, and you as family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C J (Husband of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care Resource Bureau cared for my wife in her final two weeks. From my first contact with CRB’s owner to the carers’ last visit, everyone who dealt with us was caring, professional and kind. The carers made the daily tasks of keeping my wife clean and comfortable fun for her, and brought smiles and
laughter to her lips every day they visited. I cannot recommend CRB highly enough – everyone there was outstanding.

Reply from Samuel Downes, Manager at Care Resource Bureau Ltd

Thank you so much for your kind and heartwarming review, it was our privilege to have been able to look after her, support you, and bring some moments of positivity and good memories, at what can only be described as a terrible time. Feedback like yours makes the work we do feel even more worthwhile, thank you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A T (Son of Client) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and her son who is a carer provided end-of-life care for my father - they got on like a house on fire which was lovely to witness. I have nothing but praise for the care provided. Since my dad died they have provided a live-in carer for my mum for the past five years and the level of care
provided has, again, been exemplary. There have been a considerable number of issues over these years that have been successfully resolved by the Care Resource Bureau in a timely, competent and caring manner. I have no hesitation in strongly recommending their services.

Reply from Samuel Downes, Manager at Care Resource Bureau Ltd

Thank you for your kind words. It was our pleasure to have been able to look after Dad in his last week and continues to be our privilege to look after Mum. We are thrilled truly touched to hear that this has been a positive experience for you and hope that continues into the future!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie L (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Resource Bureau is fantastic. We have been so impressed with the level of care provided for my dad and how my mum's health needs have also been considered. The staff are all friendly, caring, happy and smiling. Communication is excellent. The care provided is holistic and the care plan is adapted
to my dad’s changing needs.

Reply from Samuel Downes, Manager at Care Resource Bureau Ltd

Thank you for sharing your experience of our service; it is our pleasure to support both Dad and Mum and help towards ensuring they are both considered in the provision! It is great to hear the positives and that the service is working for you!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charles F (Son of Client) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last three years, my mother has received excellent support from live-in carers provided by Care Resource Bureau. I have also been extremely glad of the advice and guidance provided by the manager as her condition has changed. Overall excellent service.

Reply from Samuel Downes, Manager at Care Resource Bureau Ltd

Thank you for sharing your experience of our service, it is our pleasure to support both you and Mum, and are so pleased to hear that you are happy with the care, support and guidance you are receiving!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Care Resource Bureau Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Care Resource Bureau Ltd is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Resource Bureau Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Tricia

Tricia Downes

Job Title: Registered Manager

Joined: 2015

Tricia started her career as a Care Assistant in a small family-run care home and worked her way up through the ranks. This meant that she not only gained valuable insight and experience during this time but also was able to complete extensive training including a City & Guilds Direct Care qualification (levels 2 & 3) plus enhanced training in Palliative Care, Mental Health and Learning Disabilities.


Having taken her experience, and identifying the need for a more person-centred, specialised service, Tricia started her own business, Care Resource Bureau in 2015. Tricia is now responsible for the day-to-day management of the business, liaising with families and working closely with carers and external agencies to ensure that the business remains compliant whilst meeting or exceeding standards of care.


Samuel

Samuel Downes

Job Title: Deputy Manager

Joined: 2015

Samuel brought to the business 8 years of industry experience working within administration and management teams. His understanding of everything business-related, including scheduling, payroll, tracking systems for carers and training, made him the perfect fit.


Within the first year of operation, Samuel highlighted issues with the style and quality of training being provided to care staff in the wider industry and so he decided to focus particularly on the training and development of the team.


Having completed the necessary practical and theoretical tests, he now trains carers himself to ensure the highest standards are met within the business.


Frequently Asked Questions about Care Resource Bureau Ltd

What Type of Services does Care Resource Bureau Ltd offer?

Care Resource Bureau Ltd offers Home Care.

How many Carers does Care Resource Bureau Ltd employ?

Care Resource Bureau Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Resource Bureau Ltd to verify any information. View our terms and conditions. Care Resource Bureau Ltd has an Enhanced Service – more info.