Blue Crystal Care Agency

42 Parkthorne Drive, Harrow HA2 7BU
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1.0 5 Reviews
  • Blue Crystal Care Agency, Harrow
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Care Provided by Blue Crystal Care Agency

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment

Good to Know

  • Owner
  • Latha Kathirkamathamby
  • Person in charge
  • Latha Kathirkamathamby (Manager)
Are you the Owner/Manager of Blue Crystal Care Agency? View your Advertising Options

Blue Crystal Care Agency Reviews (5)

1.0

Blue Crystal Care Agency has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Blue Crystal Care Agency has 5 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 1

Date Published

5
0
1
1
4

Review from D G (Client) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Is all I can say is I have truly had bad service with this company. They have left me stranded for two weeks with not sending anyone, my first care worker spending up to three hours on her phone doing highway code. Been very lazy, this was three times a week she was doing this, did not once make me
a meal saying she cannot cook. Second care worker never once offered me a coffee or even anything to eat, she threw things out that she should not have and I had to go in my own bin to get them out, then I was promised a new care worker to come today Good Friday and that’s not happening. This company don’t contact you to tell you that they are not coming but leave you stranded. This is bad service and when you hear about care teams letting you down it’s true, I am cancelling my care plan with this care team because of the bad communication with the person that runs it, communication is terrible. She will not contact you to tell you things that you’re being let down and that’s wrong.

Reply from Kathirkamathamby Latha, Manager at Blue Crystal Care Agency

Unfortunately, the client cancelled the care package provided for him, as he was expecting the carers to do other duties which was not agreed by the office and the carers were uncomfortable with his requests.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T W (Client) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency is exceptional in the care they provide to their clients.
The agency is professional, flexible, able to respond quickly, provide feedback quickly on any issues, provide real person centred service.
Both the carers and the manager of the agency are to be recommended for their dedication
and professionalisim.
I would have no hesitation in recommending them to anyone searching for a care agency to provide care to a family member or friend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roy M (Husband of Client) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, suffering from severe vascular dementia, needed 24-hour care when she came out of hospital. Within 24 hours of contacting Blue Crystal, the manager had visited and arranged for a team of carers to begin work.
Since September 2017, the standard of care provided has been excellent, albeit, every
carer is slightly different and when concerns were expressed about the one or two who were deemed not to be up to the high standards of their colleagues, action was speedily taken to remove them from the team.
New carers are always given an induction into my wife's condition and are accompanied to our home by the care manager who keeps in regular contact about their performance and my wife's condition.
The carers see their role as not only looking after my wife but also looking after me. They happily blend into the household.
The care manager has wide experience of caring and has given valuable advice on how to cope with my wife's needs and in applying for Continued Health Care Funding.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marion B (Client) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received wonderful care from this Agency for my aged husband who
is now wheelchair bound. I value their sympathetic attention to our
needs and would not be able to manage without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carole P (Client) published on 17 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service for a number of years now, for my mother who is now 95 years of age and suffers with eczema. The service received is excellent and the carers are friendly and caring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Blue Crystal Care Agency is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Blue Crystal Care Agency is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Crystal Care Agency is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Blue Crystal Care Agency

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Blue Crystal Care Agency

What Type of Services does Blue Crystal Care Agency offer?

Blue Crystal Care Agency offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Crystal Care Agency to verify any information. View our terms and conditions. Blue Crystal Care Agency has a Basic Service – more info.