What Type of Services does Right at Home (Reading & Wokingham District) offer?

Right at Home (Reading & Wokingham District) offers Home Care.

How many Carers does Right at Home (Reading & Wokingham District) employ?

Right at Home (Reading & Wokingham District) employs 20 carers.

Right at Home (Reading & Wokingham District), Twyford Business Units, Station Road, Twyford, Reading, Berkshire RG10 9TU

Review from Oliver S (Son of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience

We have been using the services of the manager and the team from Right at Home since January this year for assistance in looking after my elderly father and cannot fault the ongoing service provided. They have been more than accommodating to us as my Father's needs change and have his best interests

at heart. They offer a professional approach making us feel as a family he is in safe hands. I feel that we have the much-needed assistance in place and great support available to us whenever we need it.
My father enjoys their visits every day, and the regular company has meant so much to him as he deals with his medical condition giving him the mental uplift he so often needs.
To conclude I would not hesitate to recommend their services and have no negatives to the service they provide, they have exceeded our expectations.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thank you so much for your generous comments. It is a pleasure supporting your dad. All the team that know him look forward to seeing him and it's great to know that we are also giving you and the family peace of mind too, by being here to help you all to help and support your father. I'll be sure to let his CareGivers know that you have taken the time to give your feedback, as I know they will feel very proud to read your review.

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Review from Susan F (Power of Attorney of Client) published on 23 August 2024
Submitted via Website • Report

Overall Experience

Acting in the capacity of Attorney for an elderly lady with dementia and mobility issues, I have used the services of Right at Home since May 2018.
Without them, we would not be able to provide the care required to keep the lady in her own home. They have repeatedly gone above and beyond normal duties,

they have liaised with doctors and other live-in care givers, they have kept me informed of any potential problems and always helped to provide the answers to those problems. You can without doubt put your trust in Right at Home.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Many thanks, Susan for your kind comments about the team and the support we have been providing for the last 6 years, keeping your lovely lady safe and content at home. It is a pleasure working with her, and we also really appreciate the open dialogue with you in your role, working as a team to provide and adjust the care in line with her needs.
I'll be sure to let the ladies that visit know that you have taken the time to leave us this review - they will be very proud I'm sure.

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Review from Kate F (Daughter of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience

Absolutely outstanding. Mum has now been under the care of Right at Home for about five years and I continue to be impressed by their attention to detail and vigilance with Mum, who has severe Alzheimers. The team are cheerful, sympathetic, thoughtful and utterly reliable. They clearly enjoy their visits

to Mum and find ways to entertain her appropriately. The team that visits Mum is small and consistent, which helps Mum get to know and trust them. They routinely go way beyond what I would have expected and help in any way they can in what can be challenging situations. Recently they have been working closely with Mum's doctors and are really good at keeping on top of her complex medications. It has given me peace of mind to know that they will always alert me immediately if there are any problems with Mum's health.
I honestly cannot recommend them highly enough for what they do.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thank you Kate for such wonderful kind words about the team that supports your lovely mum. Each of the ladies who have been part of your mum's team over the years have grown very fond of her, and have worked hard to provide a consistent approach to her care and support as her condition has progressed. We are really proud that you chose us to help you look after her, to help her to remain safe and content at home with all the lovely memories that she and your family have built there over the years. To receive this feedback spanning those 5 years that we have known you all is truly heartwarming, and I know I speak for all the team when I say how proud we are that we have been the ones to support her for all that time.

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Review from Diana K (Daughter of Client) published on 11 April 2024
Submitted via Website • Report

Overall Experience

Mum has had care for several years. All of the carers are the kindest, most supportive and thoughtful people you could wish for. The support we receive as a family from the whole company is absolutely fantastic. There is always someone ready to discuss any issues and find a solution which is right for

Mum and we thank everyone for their constant support. Thank you all.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hi Diana, thanks so much for such a lovely review about the support we've been providing for your mum and your family over the years and for your kind comments about the team that look after her. She is a very special lady and we consider ourselves really fortunate to be the team that you chose to help keep her safe and content at home. I'll be sure to let the ladies who visit know that you have left this feedback - they will be very proud I'm sure.

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Review from Sue W (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience

The Right at Home carers are diamonds. They supported mum for just over a year after she broke her wrist, but sadly since then she has succumbed to dementia and now resides in a care home. Over the time that Right at Home supported mum, they were nothing but kind, considerate, friendly and respectful

to both mum, my sister and I.

We couldn't have managed without them and the fantastic support and advice we received from the management team. They kept in regular contact with us and nothing was too much trouble to ensure that mum received the best care possible.

I would not hesitate in recommending Right at Home to you if you are looking for support of a loved one.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hello. Thanks so much for giving your feedback about the team and the help we were privileged to provide for your mum. She was an absolute pleasure to support and as you know, all her ladies are very fond of her. They will all be very proud to read your kind comments.

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Review from Wendy B (Daughter of Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience

Right at Home looked after Mum for year. The care started when she broke her wrist and needed assistance. During the year her cognition and general mobility declined, which meant more visits. Right at Home were able to accommodate the changes and the communication was always friendly, timely and professional.

My sister and I were very happy with the care Mum received and felt confident that the carers would be friendly and reassuring to her. We would definitely recommend their services.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hi Wendy,
Thanks so much for your kind words and feedback about the team - all of whom very much enjoyed supporting your lovely mum.

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Review from Penny F (Client) published on 25 March 2024
Submitted via Website • Report

Overall Experience

My experience of Right at Home has been excellent. I live alone, am 80 and a Type 1 Diabetic and was in hospital following a fall which meant I needed assistance in the morning and evening in order to return home. How much more I was given. Friendship, not only to myself but my elderly dog. Also

encouragement not to mention liaison with medical staff and ensuring I had everything I needed to promote a speedy recovery.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hi Penny,
Many thanks for spending the time to write such a lovely review about the times we've been able to support you when you've needed a bit of extra help. It's always a pleasure to chat with you, and of course to say hi to your four-legged companion! So glad you saw the value in the work we put in to liaise closely with other parts of the healthcare system to ensure you were able to recover so well.

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Review from S O (Son of Client) published on 13 May 2023
Submitted via Website • Report

Overall Experience

Right at Home have been looking after my mum for the best part of a year, and frankly, the service has been way beyond anything I expected. The care is more than superficial, as there is a whole team who seem to be perfectly coordinated behind the front-line carers. The whole setup seems very professional

and exceeds my expectations.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Many thanks for stopping by and sharing your feedback here. It is wonderful to read reviews like this, that recognize the great work our super care team is doing with our clients. To get such generous comments about our service is extremely heart-warming. We're very proud that you chose us to support your mum and I know that the ladies that visit her will be delighted to read your review.

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Review from M O (Son of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience

The team at Right at Home have really helped with the care of my mum since she was diagnosed with Dementia. They have been efficient and friendly and nothing has been too much trouble. I have also been impressed with the way they have liaised with health visitors and pharmacists to help with her medication.

And when we have had the odd emergency they have gone above and beyond to help out. And the little things like arriving with a newspaper and a pastry for my mum have made such a difference. The carers have all been friendly, helpful and caring. I would very much recommend the firm to anyone looking for care and my brother and I are very pleased to have found them.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thanks so much for providing your feedback on the support we have been providing your mum and your family since last year. The ladies who visit her have really enjoyed getting to know your mum, the lively conversations they have, and her cracking sense of humour. I am really pleased that you are pleased, and will look forward to letting your mum's small team know about your generous comments here.

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Review from Lyn R (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience

From the first telephone call, when a friendly voice answered, the care and consideration given to my mother has been outstanding. Without the support of the whole team, from the managing director to the care staff, I don't think we would have got through the past 3-4 months.
The management team assisted

us (the family) through all the steps of getting Mum out of hospital and back home. The managers assessed Mum's needs, advised on the equipment and care support required, and then made it happen. This was invaluable. The care/support team were brilliant. So kind, considerate and respectful to Mum and that made a great difference to her, as she was feeling very nervous about having to be cared for. The care/support staff were always cheerful and it was like nothing was too much for them. As Mum's needs changed, the team adjusted which meant Mum could stay at home longer.
All the staff went above and beyond what we had expected. I cannot recommend them more highly.

Reply from Kevin Lancaster, Managing Director/Owner at Right at Home (Reading & Wokingham District)

Hi Lyn.
We are all really touched to hear such lovely feedback. The team felt very privileged that you chose us to look after your mum, enjoying her stories and sharing laughs with her, especially about her time working as a home caregiver herself. I know that the ladies who cared for your mum will be very proud to read this feedback. Thank you so much for taking the time to post it here.

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Review from Jean T (Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience

Following the exceptional care given to my late husband, I had always said I would use their services again for myself if ever the need should occur.
So following an operation this September, I used their services for 2 months to help whilst I was recovering, I am pleased to report that the standard

services provided had not changed and I would highly recommend them and use them again, without hesitation.
Whatever capacity they are utilised, the standard of care is always 100% and carried out with a smile with no job too much trouble. Was glad to see that some of the original team that I knew back in 2018 and prior to are still with the company.

Reply from Kevin Lancaster, Managing Director/Owner at Right at Home (Reading & Wokingham District)

Thank you for logging on and taking the time to leave such a heart-warming review. It was our pleasure to give you a hand while you recovered from your op, just as it was to support your wonderful husband before.
We are very proud that it was us that you called when you needed some help, and also that so many of our fantastic caregivers join our team and stay with us for multiple years.
I'm sure they will be thrilled to read your lovely comments here.

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Review from H W (Client) published on 14 November 2022
Submitted via Website • Report

Overall Experience

Fabulous team who genuinely care for their clients - so glad we reached out to them. Professional, flexible and reliable, they work closely with the whole family to get exactly the right care in place.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thanks so much for your review, and such lovely feedback for the ladies that visit. We're glad you reached out to us too, as it's a pleasure to be able to support you and your lovely family.

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Review from Keith S (Son of Client) published on 4 August 2022
Submitted via Website • Report

Overall Experience

The managing director and the team of carers have been looking after my mum, who has dementia, for the past four years, and without their care and support would have had to move into a home. I could not wish to have found a better team. Why would I stay with a team of carers for over four years if they

were not absolutely dedicated, professional, sympathetic and caring. I get daily updates of all visits via an app and regularly read “I was greeted with a big smile and hug from” “whilst preparing lunch we had a bit of a singsong”, “ on the walk she enjoyed seeing” the carers really do seem to have a gift for getting my mum to enjoy the moment. During a recent heatwave, they even popped round after the normal caring hours just to check Mum was ok, totally unprompted; I guess that’s carers caring. I would not hesitate to recommend them, always contactable, easy to talk to, very experienced and totally professional. 10/10.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hi Keith, thank you for such lovely feedback about the team that supports your mum in remaining safe and independent at home and continuing with her hobbies and interests. The ladies that visit have all got to know your mum well, and the continuity and consistency of care that we work hard to achieve has certainly helped her to remain comfortable and content. I'll let your mum's caregivers know that you have posted this review - they will be so proud to see your feedback. It's our pleasure to support your mum and provide peace of mind to you and the rest of the family that you can see how she is, even if you are away and not able to visit yourself for a while.

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Review from Andrew F (Son of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

Absolutely amazing carers! Mum needs a lot of personal care and support these days, which the Right at Home carers provide with cheerful kindness and great competence. They take her to the doctor when necessary, but also they take her for fun trips out when she is up to it. Housework gets done, meals

get cooked and then they dream up activities that Mum can join in with: baking, art projects, word games - it all adds to her quality of life.
We are also impressed that new team members are always introduced by a carer that Mum already knows, and shown where to find things in the house. There is very effective communication and backup system so the on-site carer can get extra support if they need it.
Highly recommended.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hello Andrew, thank you so much for your kind feedback about the team that supports your mum - I know they will be really proud to see that their efforts and care and support have been so warmly recognised. It's been our pleasure to help you and the family to keep your mum safe and content at home for the last several years, and I'm really pleased that you are pleased too!

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Review from David K (Son-in-law of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience

Right at Home (Reading & Wokingham District) have been supporting my mother-in-law for the past four years and have been doing a fantastic job. As her condition has progressed they have responded through regular reviews so that they could better support her as her needs changed. The carers and management

work as one unit, feeding back information that we can read after every visit and celebrating the good days and keeping us informed whenever there are difficulties so that we feel we are part of the team. They are very proactive in making recommendations that will support her daily living and are always empathetic and caring. During Covid, we relied on them totally to support her needs and put in extra support when she contracted the illness and nursed her through that difficult time. We applaud the dedication and hard work of all the carers and we could not maintain her independence without them. Thank you Right at Home!

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hi David, thank you for taking some time out of your day to post your review of our team here, and of course for the positive and supportive comments. It will be tremendously motivating for the team who support your mum-in-law to see this feedback and all will be very proud to read it. To do our part in supporting her to live independently for the last four years has been a pleasure and it is great to hear that you and the family are happy with what we've been able to achieve.

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Review from Wendy M (Daughter of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience

I can not recommend Right at Home (Reading & Wokingham District) highly enough. The Team at Right at home provided palliative care for my dad for four months at the end of 2021. The standard of care was absolutely excellent. The team were professional, kind, caring, empathetic and extremely supportive,

not only of my dad but also for us as a family. Nothing was too much bother - even to the point that they would call the doctors surgery on our behalf if they felt it necessary. My dad was always introduced to any carers before they started care, which was very important for him. Dad had the same small team of carers, which allowed lovely relationships to be built between them and my Dad. The Management Team and carers genuinely care about their clients and the care is totally focused on the client (not the task as with other care agencies). Thank you so much to the Managing Director and his team for all the support, care, kindness and help you gave to my dad and our family.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thank you so much for those lovely comments and feedback about our team, and the care and support we felt privileged to provide. Your dad was a truly lovely man who showed amazing spirit and determination despite his illness, and left a wonderful impression on each of the members of our team that met him. We all miss him very fondly, despite his questionable choice of football team to support! I'll take great pride in letting his small team of caregivers know that you have been so kind in your review here.

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Review from Adrian B (Son of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience

My Dad has had the benefits of Right at Home care for a while now and I (and the family) are extremely happy with the level of care and service provided. No request is too much for them and the Managing Director and Care Manager(and the other carers that look after Dad) feel like an extension to the

family.

Unfortunately my dad's health has deteriorated in the last few months and therefore the team have been asked to move schedules around and offer advice on the next best steps. As such, my Dad is comfortable (as much as he can be) with the new schedules and the family have every confidence in the care my Dad is receiving.

I (and the family and friends close to my Dad) would have no hesitation to recommend Right at Home (Reading and Wokingham District) and sincerely appreciate their service

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thanks so much for your generous feedback about our team and the quality of care & support we've been honoured to provide for your dad (and for extra peace of mind for the rest of the family too of course). He's a super chap and really popular with all the team - with a great twinkle in his eye and a lovely gent to spend time with. I know that his caregivers will feel very proud to read your review too, and I'll be sure to let them all know that you have taken the time to share your thoughts here.

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Review from Janet D (Daughter of Client) published on 20 January 2022
Submitted via Website • Report

Overall Experience

I chose Right at Home, Twyford in early 2021 to care for my dad who is 95 and has vascular dementia. The 'Outstanding' rating by the CQC for 'Care' and previous excellent client reviews were impressive and almost a year later I know I couldn't have made a better choice. The Right at Home team are invaluable

and continue to exceed our expectations in every aspect of his care.
The daily caregivers are so competent at dealing with my dad's confusion and anxieties and always know how to calm him with patience and compassion by getting him to talk about his interesting past life which he loves to do and which really lifts his mood. Their reports available on an app immediately after visits are always very informative.
The management team are extremely professional, attentive and helpful and go above and beyond to ensure all of my dad's needs are met.
My brothers and I are very grateful that my dad is so well cared for and is able to remain contented and comfortable in his own home.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thanks so much for taking the time to post your feedback here, and of course for your lovely comments about our team. I'll be sure to let your dad's CareGivers know that their efforts have been so appreciated by you and your brothers - I am sure they will be very touched. Your dad has had such an amazing life, and all the team enjoy their chats with him - and his wicked sense of humour. It's a pleasure to be there and to be able to support such a wonderful chap!

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Review from Elizabeth H (Client) published on 6 October 2021
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Overall Experience

I cannot recommend these ladies too highly. They are caring, funny, helpful,
efficient and I shall miss them greatly when they no longer visit. They have helped me through a difficult time and helped me gain back confidence.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Hi Elizabeth, thanks so much for taking the time to send a review in, and a lovely one it is too! We have loved helping you get back to full strength and your amazing spirit and sense of humour has greatly impressed each of the ladies that have been visiting you, especially during these strange time. It's wonderful to get such kind feedback about our team and I know they'll be beaming with pride when they see your review here.

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Review from S M (Client) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience

Thanks to my carer, I have been able to go shopping. She also does housework and any job required. She is always happy and like a breath of fresh air.

Reply from Kevin Lancaster, Managing Director / Owner at Right at Home (Reading & Wokingham District)

Thank you so much for sending in a card with your feedback on our service and the help we’ve been able to provide so far. Really pleased to hear it is going so well and you have such a lovely relationship with your CareGivers.

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